Firefox Support Forum

Hello Everyone,

When I open an email in Firefox browser it opens in right hand half of the page, unless I use the pop-out facility.

The heading is far too high and cannot be made any smaller.

If I enlarge the type - Ctrl + mouse wheel, or Accessibility + type size .- I cannot scroll.

When replying to an email, it opens in the bottom half of the left hand side.

Sometimes, the replying typed letters only show the first two lines of type and the mouse wheel causes them to disappear when scrolling. In this event, I have to type the words on a Word Document and copy and paste into the email reply space..

So I am unable to use Firefox comfortably.

I am sure there is a way to overcome this and I do not want to have to change my Browser, having used and got used to Firefox for over 20 years!

This has only recently started to happen, and being well past my sell-by date, I find technology a little confusing!

Any advice would be gratefully received, and obviously, faithfully applied!

Regards,

Colin

I cannot click on the links in the search engines any longer. I did the Firefox refresh option. Now I dont have the extensions I had. I can't figure out how to install them without paying again, My ad blockers in particular. I went ahead and paid and now they do not show up in the extensions. I could not go to Twitter, the message said I was not connected to the internet. I am not sure what happened. I could not go to my email. I tried the troubleshoot mode and I could not figure out what to do next. I am using an apple iMac running Ventura 13.4.1. Any help would be appreciated.

I'd like to know what encryption algothim is used for the password manager and the process behind it. Since I'm using this information for a paper I'd appreciate it if you could add a source as well if possible.

There is no option to import passwords via csv in the import data that your "find help" suggests. Only importing from another browser. I thought you "Upgraded" this in version 116. What is going on with Mozilla? I see people have been complaining since 2021. As usual I will have to "improvise" due to lack of support. by improvise I mean downloading another "competent" web browser capable of importing from csv just so i can use it to import to firefox. YOU can figure that out but not from the same frickin file as every other browser. Pathetic! /

On the new tab page, there is an option to dismiss links to frequent site, which will make them no longer show up on the new tab page. However, I cannot find any option to reverse this. How do I restore which pages show up on the new tab page to default, before I dismissed any?

Why is firefox that set as my default browser having an issue of with my keyboard key strokes? When I type out a letter key, it shows it in a different key alphabet? For example, if I type “a” on the keyboard is will show a complete different random key like “5” or “d”. I am very comfortable and love using your browser. And would want to continue doing so without changing to another.

- A practical example is the following attached screenshot. I have typed the word “qwerty” on your browser but instead I get displayed on your browser “dfghjk”. - Very important to know is that I am running “ZoneAlarm Extreme Security NextGen” Anti-keylogger. That is configured to block programs that secretly record keystrokes (see attached document). Why is it only Firefox that is affected by this? - I have also contacted Zonealarm and they instructed me to contact you about this seeing that this issue only happens with your browser and not with any other program. I can type in Word or outlook or any other App without issues. ( - Like you can see from my other attached screenshots, it is not only your browser (firefox) that I have installed and working with as my default browser that is the only one having issues. The other browsers (Google Chrome, Microsoft Edge and Brave) are all working perfectly without this issue/problem. But only your browser that I made as the default browser that is the only one having this problem. - A good example, I typed this whole message using outlook without an issue/problem of this sort (see attached document).

Can you please look into this and provide me with answers on how to resolve this.

Youtube dont work. I don't need to switch thes mode or this mode to watch a video. Mozilla is going to make a suicide !!

116.0.1 (64-bit) Windows 10

Youtube not working.

Problem clear. Solution no.

Will avoid switching to another browser.

outlook.com, Facebook, and Starfleet Commander are not loading properly. It started with Starfleet Commander, and a clearing of cache and cookies routinely would temporarily clear it up. Now, I am having problems with both outlook.com and Facebook as well, and since the most recent Firefox update. outlook.com is opening but I cannot access the emails in my inbox and Facebook is unable to share posts. Also, in outlook.com, https links in emails from trusted senders are somehow being converted to http and then Firefox of course warns me not to go there. Of note, I downloaded Chrome temporarily for a backup and am not having these problems with Chrome, but of course, Google Chrome is nosy and ad-laden.

Hello, I would like to import bookmarks, passwords and other settings from a second chrome account. Is it possible to do this? Do I have to create a second account as well on FF? I would assume so, but trying to get help via the FF Support page is not very easy. I realize this is a site for developers and code contributors, but I would like to move to Firefox because the browser has done and excellent job in building its robust platform over the years. What it boils down to, is I would like to be able to switch among accounts as I do in chrome. Is that possible? If not how to I go about creating a second usable account. I am sure the answer is easy, but obviously my wording for questions were not concise enough to get help.

Thank you for your help.

I got the notification that there was an update available...clicked on about Firefox and it is trying to download a new browser at 90mb...why is this and how do I get it to stop???

Hi - After taking the suggestion to re-install a fresh copy of FF, I keep getting something to the effect that the FF profile is missing. After spending too many hours trying all the leads provided online, and not being too familiar with some terminology, I am bewildered. Instead of a simple set of instructions, I am tasked with deleting something. Wha?? I don't wish to delete something, I simply would like to dump the contents of the old data file that appeared when I re-installed F back, and be rid of the nag. Had I had been warned that this problem would occur, I would never have re-installed FF. I wound up with something that contradicts its premise; delete what? The title to Restore FF Profile is misleading. Logically, here should be a link to click on to re-install the old files, or better yet, they should have been installed automatically. The file folder raises the question, why even have it? It's useless. If it had a list of extensions that were deleted, it would be helpful. Luckily, I hand copied the extensions, recalling that many years ago, they disappeared down the rabbit hole, never to be seen again I apologize for being ungrateful, as FF and the work done by volunteers is most appreciated. but wasting what little time I have here on earth is not good for the psyche. If there is a simple, understandable solution, it would be most appreciated. Thank you, Nick M.

Please attribute the poor performance - the unresolved tabs, i.e. appearing blank - to something specific. The blank tabs phenomenon just occurred for the first time 2 or 3 days ago. I found 1 of the unresolved urls in bookmarks, which was lucky, as I no longer actively populate bookmarks.

The other ghost tabs I just deleted since I couldn't remember the urls.

The ghosts were in the pinned tab area.

Thank you.

I was trying to set up Mullvad but upon reaching the settings where "DNS over HTTPS" once was I noticed it was gone, how can I change provider now without the option too?