Firefox Support Forum

Hi Team,

As a concern,we want to enquire that since our company has its own product which uses Flash technology but its been known now that firefox will not suppport adobe flash player after 2020. So if we save and continue to use an oder version of firefox(with autoupdate off),will it allow to continue usage of Adobe Flash Player after 2020? Please confirm the same or any other workaround so that adobe flash player can be used within firefox after 2020 as well.

Thanks

Hi,

I've encountered my fair share of bugs. I'm also disabled, so I need a lot of safety and accessibility fixes to use any browser.

Debugging advice often involves ""safe" mode," which disables some safety and accessibility tools, or "refresh Firefox," or otherwise using new profiles, which require me to set up the safety and accessibility tools before I can do anything. (For example, by default Firefox uses blinking cursors, autoscroll, and smooth scrolling, all of which trigger my migraines.)

In the past I've sometimes copied specific items, or cleared out a new profile folder and copied everything from an already-set-up profile folder.

Are there better or worse ways to copy bookmarks, saved passwords, about:config settings, user css, add-ons, and add-on settings?

(The previous time I asked this, I somehow got diverted to the wrong forum.)

Hello,

is this offer from Mozialla?

https://www.mozilla.org/de/firefox/78.0.1/whatsnew/all/?oldversion=77.0.1&v=5

and then a message with a phone number comes to the handy

my english knowledgeis not so good, if somebod could answer in german. if not I try to understand.

Every time I download something whether its a program or file, Firefox would completely freeze for a few seconds and then go back to normal and resume the download. I find it very irritating, especially when I am trying to do something else on a different tab whether its working on school work or just watching a video. Is there a fix for this or will this be fixed in an upcoming update?

I have been trying to login in my hotmail.com and only can do it with chrome. when I enter any shopping page the links don't work. I really like firefox but I'm tired of trying. I am trying to update the browse, it doesn't work ! It seems to me that the mozilla browse i being blocked. thank you for being so good !

We rec'd errors that we were using an older version of Firefox. We updated it and then overnight it reverts back to the older version. We have uninstalled the old version, restarted the computer, reinstalled the new version, etc, with no luck.

I had to reinstall my Firefox web browser because of the XPCom error I kept receiving. For one of my jobs that I work remotely, I had my information saved on my old Firefox web browser. Now that I had to reinstall the web browser, my information is lost and I do not know how to retrieve. My question is, once a password is saved, you guys on the backend have the ability to retrieve it? Please let me know as this would be greatly helpful for my job.

_{edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)}

I downloaded the new improved Firefox and all my pictures posted this year are gone. I asked Mozilla for help and of course like I thought an effing robot must have answered me. This is because Mozilla washed their hands of the problem and the robot (obviously uneducated) gave me a song and dance about how this is MY fault and Mozilla is completely blameless. Mozilla is using the old operator error routine we hear so often when a company can’t be bothered to help a customer. Now I am faced with $50 an hour to have a TRUSTED computer repair person to sort this out. Don’t ever ask Mozilla for help, their uneducated robot will just say it’s your problem. Perhaps I should have just stayed with Google Chrome, at least they tried to give an intelligent answer and not give up on their customer and blame the customer for the problem. I think this is on page 35 of the Mozilla customer service manual. When you don’t know the answer just blame the user and move on to a simpler question. An uneducated answer is better than no answer at all. Let the user pay someone to fix the problem caused by Mozilla. Good luck if you ask them anything, best not to waste your time and go to someone private or a grade 9 student that knows more about Mozilla and computers than Mozilla itself does.

I got a message on my iMac running High Sierra, to upgrade Firefox this am, It upgraded to v. 78.0.2 on restart, getting message that cannot load OS. It will load in safe mode. but can't connect to internet or mail. Please help! Thank You, Scott Mandel MD

Hi,

I was refraining myself to do any update of Firefox on Windows 10 PC for several months but yesterday I was so annoyed by pop up messages requesting me to update that I gave up and proceed with update... Then disaster happened: everything is lost. All my customized settings, all bookmarks that my life depend on, everything is lost. Please can someone help me survive...

I checked for FirefoxOLD folder if there is one (e.g. on Desktop) anywhere on hard drive of my PC but there isn't. All self done solutions I tried but failed produced around 15+ additional profiles because I had to delete ( * ) Profiles INI single file otherwise Firefox couldn't be opened due to error message. When I deleted INI, I was able to open firefox with LOST extremely important data. Every opening produced I believe 3 new profiles.

( * ) I still have them in Recycle bin.

I went to about:profiles and there are only two: the one being used (lost data) and one more. When I open "one more" profile in different browsers all my data is remaining to be gone.

Currently in total are 18 profiles in C:\Users\USERNAME\AppData\Roaming\Mozilla\Firefox\Profiles folder. At least 15 of them are from failed solution attempts. The thing that worries me the most is the single profile, out of other 3, that should had my data available. I used it as the only folder in "Profiles" folder. Then I used to run Firefox and data is missing even there. This particular profile that brought me the most of hopes is NOT available via about:configs and the thing that worried me the most inside the folder of particular profile that I guess should have the data is the fact that the folder is almost entirely empty. Only two files inside: search-metadata.json and times.json

Can someone please help me get my data back?

Please I had really important data but cannot recover it on my own :'-( oh my god...

Hello there,

there isn't a download button for add ons. Everytime when I searched for the button I just found Here to download Firefox. Where can I download the add ons? Thanks.