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  • Archived

When importing data from Chrome to Firefox, why am I NOT given the option to import my passwords?

There are a million support articles on this and other sites that show all the steps to importing your passwords from Chrome to Firefox, and they usually include a screen… (read more)

There are a million support articles on this and other sites that show all the steps to importing your passwords from Chrome to Firefox, and they usually include a screenshot that is identical to the one I've included, except for they also have a box you can check to import passwords. I successfully imported my cookies, browsing history, and bookmarks, but there was no passwords box for me to check and I haven't been able to import my passwords. Why is it that option not showing up for me?

Asked by jjj123 2 years ago

Last reply by McCoy 2 years ago

  • Archived

Every time I open firefox it asks me to sign in to my profile. When I do, I have lost all of my bookmarks etc.

I then go into about:profiles and have to delete multiple profiles that have appeared and set my original one to default, which works fine and i have all my bookmarks bac… (read more)

I then go into about:profiles and have to delete multiple profiles that have appeared and set my original one to default, which works fine and i have all my bookmarks back. However as soon as I switch my macbook off and on again, I am back to square one and have to delete old profiles and set my old one to default. This is incredibly frustrating.

Asked by douglasfleming6 2 years ago

Last reply by deboissezon.ortho 1 year ago

  • Archived

Windows 7-to-10 -- how to keep bookmarks, saved passwords, and settings?

I'm finally moving to Windows 10 with a new computer. I want to keep my Firefox bookmarks, saved passwords, and (if possible) settings from my old Windows 7 computer. Aft… (read more)

I'm finally moving to Windows 10 with a new computer. I want to keep my Firefox bookmarks, saved passwords, and (if possible) settings from my old Windows 7 computer.

After installing Firefox on my new computer, do I need to do anything more than copy to the new (10) computer the final profile from my old (7) computer?

Asked by K in NC 2 years ago

Last reply by clarityjane 1 year ago

  • Archived

firefox won't open and keeps prompting for permission to make changes

We updated the machine from Win 7 to Win 10. (Firefox worked before the update). After the update was complete, we tried to open Firefox and was prompted with the Windows… (read more)

We updated the machine from Win 7 to Win 10. (Firefox worked before the update). After the update was complete, we tried to open Firefox and was prompted with the Windows 10 "User account control" permission prompt window. If we click YES on the UAC window, it closes and comes back (the User Account Control window).

I cannot get Firefox to open. the UAC window just keep re-appearing no matter how many times I click yes. I tried uninstalling re-installing. Same result. I tried uninstalling and installing Version 71 (the current version is 72). Version 71 opened 1 time. Then I closed it and re-opened it, The same UAC prompt appears and the issue repeats.

Asked by jhazlip 2 years ago

Last reply by RobertJ 1 year ago

  • Archived

Firefox in start up twice but only once in uninstall program area

Firefox is listed twice in my start up files area. It is only once in the uninstall area. It is installed in my program files and the maintenance files in my Program File… (read more)

Firefox is listed twice in my start up files area. It is only once in the uninstall area. It is installed in my program files and the maintenance files in my Program Files (x86). When I click on them they pull up different programs but when I look at the version they are both the same version. How do I get rid of that 2nd Firefox in my startup. It is driving me crazy with the duplication.

Asked by Kym Taborn 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Facebook does not show in Firefox.

In Safari on the same laptop I can see everything and i can post things. On FF I can see my name en small picture, and how many reactions i have, but the screen stays whi… (read more)

In Safari on the same laptop I can see everything and i can post things. On FF I can see my name en small picture, and how many reactions i have, but the screen stays white, blanco. In the left down corner i can see that FF loads with my name but then nothing happens....I have the latest version installed... YT Jaap Wals jaapwals@gmail.com

Asked by jaapwals 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to install Firefox 72 via SCCM with updates disabled?

Hi, I am trying to create FIrefox 72 app on SCCM to make available via Software Center but cannot find out a switch to turn off automatic updates. Not installing maintene… (read more)

Hi,

I am trying to create FIrefox 72 app on SCCM to make available via Software Center but cannot find out a switch to turn off automatic updates. Not installing maintenence service does not solve the problem. Browser still installing with Update turned ON. Any idea how to install it with updates completely off? Dont want to allow users to udpate browser.

Asked by jpcustompc 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Import didn't work

Hi, after I received the 'Firefox appears to be slow' message for a couple of times in a row I decided to use the 'clean install' option that it (the browser) offers. I w… (read more)

Hi,

after I received the 'Firefox appears to be slow' message for a couple of times in a row I decided to use the 'clean install' option that it (the browser) offers. I was under the impression that you could choose what to clean and what to keep, but apparently I was wrong. I now have a clean install and all, but everything is reset - back to default.

I do have the old files on my desktop and tried to import them like mentioned here: https://support.mozilla.org/en-US/questions/1212433 But it didn't work at all. And to be honest ... I don't remember all of my passwords, which is what I truly need from my old files.

Asked by b.funk09 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Trying to install 73.0 Beta 11 but keeps failing with "patch apply failed." I think this is a workstation permissions issue but I need more info...

I'm currently on 73.0b5 (64-bit) on Windows 10. I'm trying to use the "Update to 73.0 Beta 11" button from the "About" screen to update the browser. This normally works b… (read more)

I'm currently on 73.0b5 (64-bit) on Windows 10. I'm trying to use the "Update to 73.0 Beta 11" button from the "About" screen to update the browser. This normally works but today, it's having problems and I suspect it's due to our corporate policies being changed around.

I'm going to submit a request to our enterprise idiot to have this fixed in their whitelists, etc. but before I can do that, I need to know what kinds of permissions to request. What's responsible for the update process and what folders need to have which permissions for this to work?

Because right now, pressing the "Update to 73.0 Beta 11" button results in Firefox downloading the update but when it tries to install it, it fails with the "Update failed. Download the latest version" message in the "About" screen (when it was working last week without a single hitch).

According to my about:support details, I'm seeing the following:

- Update Folder: C:\ProgramData\Mozilla\updates\<Long String> - Application Binary: C:\Program Files\Firefox Developer Edition\firefox.exe - Profile Folder: C:\Users\<my username>\AppData\Roaming\Mozilla\Firefox\Profiles\<string>.dev-edition-default - Antivirus, Antispyware, and Firewall are all governed by McAfee Endpoint Security (which hasn't been an issue in the past).

I suspect that all of this is due to our enterprise guys modifying the permissions that our "elevated permissions" has... So once I have a better understanding of what things need which permissions, I'll be able to request that the elevated permissions be modified accordingly.

Any insight into this would be appreciated. It's a shame we don't have logs that clearly explain what folders or files lack whatever permissions to better understand bottlenecks like this. Maybe we do have that and I'm just not aware of it?

Asked by Wolf_22 1 year ago

Last reply by philipp 1 year ago

  • Archived

Firefox not compatable with Windows 10'S

Due to runing Windows 7 and Microsoft no longer supporting this, I purchased a new Laptop, this came with windows 10 s installed, although I can switch to Windows 10, app… (read more)

Due to runing Windows 7 and Microsoft no longer supporting this, I purchased a new Laptop, this came with windows 10 s installed, although I can switch to Windows 10, apparently it is not recommended and switching back would be impossible, but with Windows 10 s installed, you can not load Firefox or bookmarks, as Firefox has not been approved by Windows. If anyone can give any information or advice, it would be very much appreciated. Thank you in advance.

Asked by alifeinfrance 1 year ago

Last reply by James 1 year ago

  • Archived

Updated to Firefox Ver 72.0.2 and all my FVD Speeddials are gone. Any way to recover? Is there a fix?

I'm finally figuring out that every time I do an update to Firefox, my FVD Speeddial Extension gets deleted. I didn't relate the two until now. I have been re-creating … (read more)

I'm finally figuring out that every time I do an update to Firefox, my FVD Speeddial Extension gets deleted. I didn't relate the two until now. I have been re-creating the tabs every time, but I had SO many this time that I'm crushed. I will be backing them up before updating next time, but can I recover them this time? Is there a fix for this? The EverSync backup does not have my latest version, I already checked.

Asked by bonemerrell 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Default Browser In FireFoxChrome and Edge

I use three web browsers which are FireFox, Google Chrome and Edge as I find each has it own merits above the others in some uses . I want each to use there own browser … (read more)

I use three web browsers which are FireFox, Google Chrome and Edge as I find each has it own merits above the others in some uses .

I want each to use there own browser which I can not find how to do as when one of them prompts me to makes theres the default it takes me to windows setting which will change the default for all three.

Is there a way of have a default search engine for each web browser as at the moment Chrome is set for all three

Cheers

Asked by royed70 1 year ago

Last reply by McCoy 1 year ago

  • Archived

OK to delete older versions of firefox?

My PC shows 8 versions of firefox installed, starting with v38.0.1(x86) and ending with 72.0.2(x64) (see attached image). Is it safe to uninstall all the older versions?… (read more)

My PC shows 8 versions of firefox installed, starting with v38.0.1(x86) and ending with 72.0.2(x64) (see attached image). Is it safe to uninstall all the older versions? (have a similar issue with Thunderbird - 6 versions installed.

Asked by Bucko 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Where has all my add ins bookmarks/tabs and saved information gone?

New update has completely ruined my browsing. Completely changed everything and removed all my saved data, a lot of links to websites, saved passwords and everything else… (read more)

New update has completely ruined my browsing. Completely changed everything and removed all my saved data, a lot of links to websites, saved passwords and everything else just gone after an update I didn’t accept or get asked for. How the hell do I get my old information back. I don’t even know if my account was through this accounts email or not. It’s really pissed me off

Asked by danhroks 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

language extension wanted

Hello I've tried adding a language extension. I have the latest Firefox 72 version in windows 10. In a previous web browser I had a translator in my address bar where I… (read more)

Hello I've tried adding a language extension. I have the latest Firefox 72 version in windows 10. In a previous web browser I had a translator in my address bar where I clicked on a translation icon and the page text was automatically translated into English but I can't find anything online. Can anyone recommend an extension please? Kind Regards

Asked by Swampygirl 1 year ago

Last reply by RobertJ 1 year ago