All Products Support Forum

Hello, I am unable, for the past 2 days, to load my webmail from Outlook.com (outlook.live.com/mail) and my outlook calendar online (outlook.live.com/calendar), but have no problem to access OneDrive and my other MS apps. I get in both cases a "failed to load Javascript" error messages, failing to load the "chunk 5016797" in mail, and the "chunk 917352" in calendar. Refreshing the tabs, restarting FF, restarting the computer, restarting FF in troubleshooting mode (no extensions) as suggested in an existing thread on this topic, updating FF and updating Windows (still Win8.1, though), didn't help. I access normally both mail and calendar in Chrome, but want to keep and use FF as my main browser. Can you help fixing this JS issue ? Many thanks

When I press the "menu" button in the top right of the screen, nothing happens. If I hover over the button, it says "open application menu" but clicking does absolutely nothing. The same happens with the account button to the left.

What can I do to fix this?

The partial code is :

< video onclick='playPause()' width='100%' controls >

 < source src='/videos/".$trimDir."/".basename($s)."' type='video/mp4' >

</video>

The New Tab page includes some shortcuts by default, including Amazon Search (see "@amazon" in the attached picture), which I dismissed shortly after installation. (The only options are "Pin/Unpin" and "Dismiss".)

However, I want to create such shortcut for another search engine, like https://duckduckgo.com/?q=%s&iax=images&ia=images and I don't see the option - even if I set the URL to include "%s" and the name of the pinned shortcut begins with "@", as with smart keyword search and the Amazon search shortcut, respectively.

I am an advanced user and don't mind manually editing files in my profile folder (after I back it up of course).

Edit: I found a reference to it in prefs.js in my profile but changing it using user.js only caused the user_pref to disappear with no effect on the tile items. user_pref("browser.newtabpage.pinned", "[null,null,null,null,{\"url\":\"https://www.amazon.com/\",\"label\":\"@amazon\",\"searchTopSite\":true},null]");

The blocking of mixed content is stopping me from using Ebay. I can't expand photos of items or look at any a additional photos . Most importantly I can't bid. Which is VERY, VERY, VERY frustrating and annoying.

I have followed your help guide as to how to turn off this annoying feature, but they are incorrect!

When I get to the appropriate screen which say 'You are not connected securely...' the tab to turn off blocking protection for mixed content is missing. It doesn't exist! Consequently I can't tun it off and can't bid or look at photos on Ebay.

Please correct this asap please.

Have used Thunderbird email for years to get our Spectrum email. Suddenly, now no emails are being /received downloaded through Thunderbird. Afraid to uninstall Thunderbird for risk of losing all email. Help please?

As with above title, whenever a video is next in queue and starts, the tab crashes. Also, randomly, if a website has an embedded video player, it will crash usually.

Why does the current version of firefox have a download manager window open very time a new download is initiated? This is a nuisance. It is typical for me to download many small files in a session and having that window open every time, and having to click it away is a nuisance. Is there a way to disable this feature I haven't found?

Hi,

Like everyone else, I have thousands of bookmarks subdivided into folders. When you use 'Bookmark Manager' in Chrome it opens in a live tab and stays resident in that tab when you use it to open other URLs in new tabs. In Firefox, click to open a URL in a new tab and 'Wham', every time, the Bookmark Manager is gone. It is then a faff to open it again to find a different bookmark.

Unless I'm missing something, this involves opening the same Bookmark Manager in it's own window every time I want a bookmark, which seems ridiculous. If it persisted in its own window that would be something...

Is this correct? Is this a shortcoming and is there a fix for this please?

Thank you Ian

First, check "DeIete cookies and sitedata when Firefox is closed" from Privacy & Security in the settings.

After that, register the Google domain as an exception with "Manage Exceptions".

When I restart Firefox after logging in to Google once, the Google registration information disappears even though I registered the exception, and I have to log in again.

However, there are some sites where my login information will not disappear if I register as an exception.

How can I prevent my Google login information from disappearing even if I restart with the above settings?

Thank you.

I don't have time and effort to describe the scenario as I am getting sleepy. But I have pics to describe what I have experienced. But having that experience, I felt started to hesitate downloading your installer of mozilla firefox but I nahhed it to continue installing until I successfully installed mozilla firefox.

EXAMPLES OF URL WITH SAME EXPERIENCE:

MICROSOFT EDGE: https://cdn.stubdownloader.services.mozilla.com/builds/firefox-stub/en-US/win/3939fc619c92d2815b531fb111838420a073643482c5036670ddaeba36f1cc79/Firefox%20Installer.exe

GOOGLE CHROME: https://stubdownloader.services.mozilla.com/?attribution_code=c291cmNlPShub3Qgc2V0KSZtZWRpdW09KGRpcmVjdCkmY2FtcGFpZ249KG5vdCBzZXQpJmNvbnRlbnQ9KG5vdCBzZXQpJmV4cGVyaW1lbnQ9KG5vdCBzZXQpJnZhcmlhdGlvbj0obm90IHNldCkmdWE9Y2hyb21lJnZpc2l0X2lkPTE2NzgzNDgyODMuMTY0ODczOTQ0Mw..&attribution_sig=380ddd133c31ec40f8c51acb6a79d9db8985f0ae84092734780c578740e33547&lang=en-US&os=win&product=firefox-stub

I just concern.

Posted a question, received email reply, but doesn't appear to be any way to access forum posts directly. Support area is very poorly organized, mostly just links to boilerplate articles. I've been doing support for SMF over 10 years and seen some bad installs, but nothing as awful as this.

Hi,

I constantly battle with Firefox, trying to listen to a radio station I know is fine, as I have been listening to it for years. But recently Firefox hasn't been allowing me to, so I have to try through other browsers. I like Firefox in general, but this really annoys me, as there is no way to allow access to particular sites. Even though a site is listed in the safe ones, it still blocks it and nothing can be done

Please sort this Thank you

Can't get a login page to load on Synchrony Bank for Amazon Credit Card since update. Using Google Chrome to get into my account. Called Synchrony, they say it's Firefox since update. Can't call anyone at Firefox, no phone numbers available nor do they provide an email address, not right. How do I get someone at Firefox to fix this problem?