Showing questions tagged: Show all questions

Cookies being written and automatically deleted

Hello, I work for Microsoft, and one of our sites offers users a way to opt out of personalized advertising on some Microsoft domains by setting a cookie. The site: http… (read more)

Hello,

I work for Microsoft, and one of our sites offers users a way to opt out of personalized advertising on some Microsoft domains by setting a cookie. The site: https://account.microsoft.com/privacy/ad-settings/signedout

When the user clicks the toggle to Off, we cycle through four domains via an iframe and write a TOptOut cookie on each one. If everything is working properly, the user should then be able to go to www.bing.com and see a TOptOut cookie on Bing that will prevent personalized advertising on that domain.

The problem is, this stopped working in Firefox. We have verified that it still works* in 115.7.0, but in 122.0.1 and 123.0, the cookie is written and then deleted on refresh. If the user doesn't already have Bing open in another tab, they'll never see the cookie at all. I have verified this behavior in Bing several times, on my work machine (Firefox 122.0.1 on Windows 10) and my personal machine (Firefox 122.0 snap on Xubuntu 23.10).

  • It still works on our corporate VPN in 115.7.0, but not on my coworker's non-VPN machine. Same version. I'm really not sure what's up with that one.

This is a large concern for us. Because the cookies can still be written, it doesn't trip our test for third-party cookies being disabled. Because the cookie for microsoft.com is written, the toggle will show up as Off even after a refresh. This is misleading to our users.

I have gone over the Firefox docs on Enhanced Tracking Protection and Total Cookie Protection, but neither seem to handle this case. Firefox does not block any trackers on account.microsoft.com or on www.bing.com. It's fine if the cookies are in separate jars, we just want them to be written to the proper domains and not deleted. Can anyone tell me what changed in Firefox recently? Is this expected behavior, or a bug? If it's expected behavior, what can we do to allow users to opt out of personalized advertising?

Asked by amleek 6 days ago

Last reply by jscher2000 - Support Volunteer 1 day ago

trouble installing firefox on my computer

Hi jscher2000, I want to thank you for your advice concerning a problem I had downloading Firefox to my Windows 10 laptop. I tried to follow your advice but was not succe… (read more)

Hi jscher2000, I want to thank you for your advice concerning a problem I had downloading Firefox to my Windows 10 laptop. I tried to follow your advice but was not successful. In the end, I googled "what if Firefox doesn't install". It took me to a website, https://www.makeuseof.com/fix-firefox-not-installing-windows , which took me to an article entitled "8 Fixes to Try if Firefox Won't Install on Windows". I tried #1 and #2 without success. #3, Temporarily Disable Your Antivirus Software, worked. Firefox is up and running. Feel free to share this with anyone who has a similar problem. No guarantee that it will work, but its worth a try. Again, thank you. drzee1946

Asked by dr-z 2 days ago

Last reply by Terasacucarti 2 days ago

Can't disable number input arrows in forms

Hi, As the subject says, i cannot remove the up and down arrows from forms that have a numerical input even though autofill/history options are cleared and disabled. I'v… (read more)

Hi,

As the subject says, i cannot remove the up and down arrows from forms that have a numerical input even though autofill/history options are cleared and disabled. I've even tried deleting cookies, cache, site data and so on, to no avail. I've also tried a clean terminal with no extensions installed and i have the same issue. Other browsers do not have this issue on the exact same form. I am at a loss, any assistance would be appreciated.

Asked by MrTweaks 1 week ago

Last reply by TyDraniu 2 days ago

Shortcuts Websites from bookmarks or history

Good Evening. I can't enable or manage shortcuts on the home page. I put a link in the boxes and it doesn't keep it, it doesn't save it. Shortcuts Websites from bookmar… (read more)

Good Evening. I can't enable or manage shortcuts on the home page. I put a link in the boxes and it doesn't keep it, it doesn't save it.

Shortcuts

Websites from bookmarks or history

Thanks

Har

Asked by Ψήγματα Ορθοδοξίας 5 days ago

Last reply by zeroknight 2 days ago

Firefox not printing frame contents within webpage

Running Windows 10 and Firefox 102.9.0esr 64-bit. I seem to have affected the print facility so that the contents of a frame within a webpage do not print. The frame cont… (read more)

Running Windows 10 and Firefox 102.9.0esr 64-bit. I seem to have affected the print facility so that the contents of a frame within a webpage do not print. The frame contents do show on the preview screen but then disappear when the Print button is pressed and they are not printed. The rest of the webpage is printed OK. Typically this happens to the 'Sellers Description' on an Ebay item. I have upgraded to Firefox 115.7.0esr but this has not fixed the problem. The print works fine on another machine running Windows 10 and Firefox 91.6.0esr 64-bit. Is there a way to get the full print back? Regards, LRB

Asked by lyn.bennett6 1 week ago

Last reply by jonzn4SUSE 2 days ago

Firefox won't play videos

Whenever I try to play videos on Firefox, the elements don't load right and no video will begin. On Youtube, this is usually either a blank page with no video element, o… (read more)

Whenever I try to play videos on Firefox, the elements don't load right and no video will begin. On Youtube, this is usually either a blank page with no video element, or I get an error stating that the video can't be played. On Twitch, I get the streamer's default 'not streaming' message, even if they are live, and VODs don't work. I have several extensions to protect privacy and block ads, but even if they are all turned off I still have this problem. I've also tried turning my VPN off and on, and setting it to various different locations. Nothing works. I can watch videos on another browser without issue. My extensions: Facebook Container Privacy Badger Flash Block Plus SponsorBlock Bypass Paywalls Outline AdNauseum

Asked by cassidy.radtke 2 days ago

Last reply by zeroknight 2 days ago

Search engines

You have made it IMPOSSIBLE to remove the GOOGLE search engine, by graying out the "Remove" button when the "GOOGLE" search engine is highlighted in the "Search Shortcuts… (read more)

You have made it IMPOSSIBLE to remove the GOOGLE search engine, by graying out the "Remove" button when the "GOOGLE" search engine is highlighted in the "Search Shortcuts" of the "Search" page of "Settings"!!! THIS IS UNACCEPTABLE!!!!!!!!!!!! IF YOU REFUSE TO FIX THIS, THEN TELL ME HOW TO INSTALL LAST YEAR'S EDITION OF FIREFOX!!!!!

Asked by TeNderLoin 2 days ago

Last reply by zeroknight 2 days ago

No browser history or bookmark found

Hi, i had a problem with my computer that required me to reinstall windows. Now i downloaded firefox after installing the new windows and logged in my account but no hist… (read more)

Hi, i had a problem with my computer that required me to reinstall windows. Now i downloaded firefox after installing the new windows and logged in my account but no history or bookmarks found.

Cannot sign in with my original password.

Yesterday I set up a new password. Then said sending a code. Cannot get the code as I can not get messages or send out messages on your site. My other device is my pho… (read more)

Yesterday I set up a new password. Then said sending a code. Cannot get the code as I can not get messages or send out messages on your site. My other device is my phone to get a code. I am only in your site as I kept clicking the screen several times and you popped up. Forgot my original password. I am getting your messages on Spectrum Webmail. At the end of January I could not sent out an email; then could not receive an email. Was working fine up to then. Do not know what happened. Just want to get back on Thunderbird as I have important folders and my contacts.

Asked by Lois Grof 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Recent log in problems

Since a couple of days, it is not possible to log in to some bank websites, like nordea.se and seb.se. It is still possible with, for instance, Google Chrome, Microsoft E… (read more)

Since a couple of days, it is not possible to log in to some bank websites, like nordea.se and seb.se. It is still possible with, for instance, Google Chrome, Microsoft Edge or AVG Secure Browser.

Asked by Ulf Hjelmqvist 3 days ago

Last reply by cor-el 2 days ago

downloading/installing Firefox

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there … (read more)

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there is a problem with the download and installation. Can anyone help? Let me know if you need any further information. Thank you in advance.

Asked by drzee1946 6 days ago

Last reply by dr-z 2 days ago

can not play live streams at 1080p60

Only in Firefox freeze the live streams in YouTube , Twitch , etc if I set 1080p60 , however if a select 720p60 then the live stream play smoothly . ple… (read more)

Only in Firefox freeze the live streams in YouTube , Twitch , etc if I set 1080p60 , however if a select 720p60 then the live stream play smoothly .

please someone can help me ?

I already try to change somethings in about:config , but nothing change. same issue .

Asked by Ed C:\ 3 days ago

Last reply by zeroknight 3 days ago

Multiple instances of Firefox appear on task manager when only one screen is up

Recently Firefox is slower and when I have one screen up and go to task manager it shows anywhere from 8 to 40 instances of Firefox running and sometimes 98% CPU usage. … (read more)

Recently Firefox is slower and when I have one screen up and go to task manager it shows anywhere from 8 to 40 instances of Firefox running and sometimes 98% CPU usage. I have had other problems since the Microsoft January 9, 2024 update. Is this related or is this a separate Firefox issue? How to start fixing?

thanks

Ron

Asked by merrittrh 4 days ago

Last reply by zeroknight 3 days ago

Bookmarks toolbar disappears

Upgraded to Firefox 123.0 last night. This problem did not appear until after that event. Scenario 1: Start Firefox. Make sure Bookmarks toolbar is visible. My home … (read more)

Upgraded to Firefox 123.0 last night. This problem did not appear until after that event.

Scenario 1: Start Firefox. Make sure Bookmarks toolbar is visible. My home page is set to www.google.com. Sign in Toolbar goes away

Scenario 2: Make sure Bookmarks toolbar is visible. The checkbox IS set to always display Go to another page Toolbar goes away

I am not accidentally turning it off and I notice stiff like this. I am a software engineer manager in my day job. This looks like a new bug in version 123.0

Asked by Yrret Eugarps 4 days ago

Last reply by zeroknight 3 days ago

Bookmarks on Toolbar missing

For years had bookmarks in folders showing on Bookmark Toolbar. Today they are all gone. Still in my Bookmarks on the drop down Menu, but not appearing on the Toolbar. … (read more)

For years had bookmarks in folders showing on Bookmark Toolbar. Today they are all gone. Still in my Bookmarks on the drop down Menu, but not appearing on the Toolbar. Please help. Can't seem to drop and drag them there. Also, the Bookmarks Toolbar keeps disappearing every time I go to look at a new tab.

Asked by murync 3 days ago

Last reply by zeroknight 3 days ago

Crash report pops up when closing Firefox

The last several weeks, almost every time I close Firefox, I get the Crash report dialog box. I have cleared cache and cookies. I also cleared the offline website data … (read more)

The last several weeks, almost every time I close Firefox, I get the Crash report dialog box. I have cleared cache and cookies. I also cleared the offline website data and deleted the parent.lock file. These may work for a bit, but eventually the same day. So far today, it has happened 5 times. I do submit the report(s). It's not really a hassle, just having to click a button, but it just drives me crazy that it is being generated even though Firefox did not crash and I am just closing it after I am done. Anyone else encounter this? Any suggestions? Thanks

Asked by highlander-1 3 days ago

Last reply by zeroknight 3 days ago