All Products Support Forum

Greetings,

Today, I went to access my Bookmarks, & found them "Empty", other wise "Missing"!

I found the "How to recover missing Bookmarks" topics, & that did bring back,what I consider to be My "Permanent Books", bu the section called "Other Bookmarks" will not come back, no matter how many times I go through the "Restore Bookmarks".

I Absolutely need that section to be restored, for I had many files in that section that I updated daily, that I planned to move to the "Bookmarks Section".

How can I get get this section restored?

I have a staging site for my website which is protected (not visible to the public) and requires authentication with the username and password to be accessed.

Firefox is blocking access with the authorisation window coming up empty again and again and again when I enter the credentials.

So - I have to use a different browser just to access this one site.

I have cleared the cookies and cache, removed the site from the browsing history - Firefox is still blocking the access.

how can I unblock it?

I use Windows 64 bits on my PC.

Hi. I'm experiencing issue when FF pops up new window (I need it this way), it pops up right behind taskbar, which I have on top of the screen (used to it since Amiga), so that I can't reach top of the popup to slide it or minimize etc. and have to stretch it a bit to get it bellow the taskbar. Annoying. I thought it is a Windows issue, but Chrome works well, no hiding popups, just alligning them bellow the taskbar. I don't wanna use Chrome, so please, let me know about workaround. Thanks. hippo

the mid June Best Upate Ever update did not display well (Top toolbar was 1/4 of page) Plus Firefox wanted to ditch my passwords and bookmarks in Refresh, so I panicked, immediately shut of the internet and restored W10 to an earier date. I had a download of v46 but could only update to version 60, as it was the last version to accept my saved profile.

Will I have to stay with v60 forever now,? or is there a way to be upated again and not affect syncing a "refreshed" profile to my computer and phone. I really need my bookmarks and passwords. Oh, and has the display issue with W10 been fixed?

Ok so duckduckgo is my default search engine but the problem is it's settings are not saved and i think there is some cookies problem. I kept 'Delete cookies and site data when Firefox is closed' enabled but kept duckduckgo website as exception in it.. and i don't want to use their cloud save for settings.

thanks,.

I can find no recent documentation on command line options for the Firefox Browser. All of the information on this appears to be out of date or just does not work any more (in the latest version June 2021). Is there any documentation on this anywhere that is correct for the current version of the browser? I am specifically trying to run firefox with command line options on Windows 10 but I do not see that that should make any difference. The only option I can get to work is starting firefox with a specific URL; even then I have to change the browser settings to get that to open a new window; because the browser settings override the command line option -new-window

It's very convenient to drag a url from the address bar into a bookmark folder, unless the folder has a lot of entries, then scrolling the list by dragging the new bookmark off bottom or top of the list to look for the intended destination, is too fast & prone to drop off top or bottom.

I guess this is something to do with scroll physics ? but I tried a few hopeful looking possibles in about:config without success - very impressive all that, I had no idea.. but... it would make my work easier if I knew what to adjust.

There are three regions where the cursor has different effects. In the central region - where bookmarks and folders are displaye -, moving the cursor does not cause scrolling. In the top & bottom regions the cursor causes scrolling up and down respectively. I imagine there is a parameter to control the proportionality between the distance from cursor to region-boundary & scroll-speed. Is this how it works ? Can I adjust that, or is there some other way to make this interaction more controllable ?

I'd be grateful for a reply, but even if not, I want to express my gratitude for the great work of this project. It is amazing to see the resilience of open software against the tsunami of commercially driven development - good though some of that is. It almost gives me hope for humanity ;-> Thank you all

Windows was corrupted forcing me to do a clean install on which then I needed to restore everything but forgot my Firefox login password. Later on realizing that I lost my personal data after resetting the password, I lost all my data unfortunately not saving my keys before.

Is there anything I can do do get my old profile back with my data restored from the servers?

I have two problems since installing Win 10 update KB5003637 on June 11. FIRST, I get the "Firefox is not your default browser" dialog box every time I open Firefox. Windows Settings shows that Firefox IS my default browser. I have restored Windows default (Edge) and re-set to Firefox, but I still get the "not default browser" message. SECOND, when I have Firefox open and click on a link in an email, instead of the link opening in a new tab, it opens a second, "generic" version of Firefox; one that does not have my Bookmarks or Passwords.

I am unable to do funds transfers between my bank accounts and it tells me I have "no accounts are available of this transaction." The "From" and "To" fields are unavailable. I used to be able to do this on Firefox with no issues; however this seems to be affected by the latest browser update. I tried deleting my history, cookies, cached data, etc. as well as refreshing Firefox; yet I get the same result.

I called the bank and they said there are no issues with my accounts. I logged into my account using my bank's phone app and also Chrome, and both of those worked. (see attached screenshots)

Any ideas on how to fix this?

Hello, When I try to print from google mail Firefox blocks it as a pop up. The settings shows google mail as an exception but it is still blocked. Is there a solution? Thanks

Hallo Seit 2 Tagen bekomme ich immer die Meldung "Fehler: Gesicherte Verbindung fehlgeschlagen

Beim Verbinden mit www.bbc.co.uk trat ein Fehler auf. PR_END_OF_FILE_ERROR Was muß ich jetzt machen um wieder Englisches Fersehen zu können ? Mfg R Hagemeier

It used to be the case that, while scrolling, after taking my fingers away from the mousepad, that the pages I am viewing in Firefox would continue to move down, slowly coming to a halt. Now, instead, it comes to a sudden halt the moment I stop active scrolling, which honestly makes scrolling down long pages take a lot longer and I really just don't like how it feels. This only recently started happening, does anyone know how to make scrolling go back to the old way where it would keep moving in the direction you sent it in for a short while following?

Hello,

Is it possible to recover access to old passwords etc. if I found an old recovery key after resetting the password without it ? If there is a chance what do I need to do or who do I need to reach out to.

Thanks in advance for your help.

I don't see an option to restore previous session any more.

did some googling and found a reference to checking a box in option

it said that then it would be automatic.

so I check that and I'm waiting to see what's going to happen in future: it didn't make my previous session come back this time.

so the question is: Is this right? We must check that option and that's it? No way to go back to the old version method?

This is plea for an immediate fix from anyone, anywhere that can do so.

FF update just done today June 14th, 2021 as effectively cut off any user with less than perfect depth, color, or acuity of vision. Whether using natural or lightbulbs or fireflies.

It also threw out most of the screen/toolbar settings!

This "upgrade" is going to drive me away from FF asap because neither of us can no longer read the screen!!!

Its the lack of contrast. It's the new, much smaller, default font size. And lack of demarcation to the tabs as they align with one another side by side. Like a snow-blind whiteout.

It also threw out most of the toolbar itself and altered many of the FF "setting" selections that were previously our defaults or elections.

These are basic attributes which the "upgrade" to FF has just unilaterally changed.

Now, as the user I have to 1) seek out and 2) comprehend more complex instructions like "about: config" and jockey between that and M'soft windows settings??? And then hope I get it right????

FYI I did try via another user-help response. Some relief there with font size, but it looks like a fun house mirror w/ weird size toolbar and onscreen font size. And it took me an hour and alot of holding my breath to see if I got it jiggered okay.

Or seek out and try out any number of color font/screen themes which might work well??-- if I were my grandkids gaming all night under the bedcovers.

Folks have graciously put in the time, effort and creativity to make various pretty and graphically appealing themes. Scrolled through pages and pages and have loaded over a dozen try-outs, but unusable/impractical.

I am not a expert user, dont want to become one, and if FF goes the way of the buffalo and the "vcr" programming  (haha!) then so be it.

However, you have always had a great product, and we want you to continue to be successful!!

Why oh why is it fouled up so badly?? Please don't make me switch to gawd-awful Edge or other browser after being a loyal FF user for years!

I had to reconfigure the entire toolbar setup this afternoon so less- computer-capable, and more importantly less visually-able spouse could use his few desired websites. Wasted valuable hours on unnecessary and exhausting task.

Am going to attempt the revert to older version of FF as stated in another thread just so I can get back to work and keep my visually and computer challenged spouse happy!

Rarely write in to help sheets, forums or social sites, but this absolutely must be addressed!

FF staff PLEASE fix or at least make the former version more obviously, and readily available!!

Sincerely, loyal users

I have my Firefox settings to open search results links in a new tab. I can get this to happen with Google, but I *rarely* use it. I prefer Bing. My settings are for links to open in a new tab, and they won't do that with Bing.

I have read what others have suggested about fixing this problem. I made changes in about:config with no result. I opened in Firefox safe mode and didn't find anything on my own. Will check out any tips though.

This has only recently become an issue. I know that Ads have always opened in the same tab and I do not care to right-click or use ctrl.

Another issue I suddenly had with the latest new design update was that when I used the Bing search box, it started switching to an address bar search. I was able to fix that.

Anyone know a sure cure?

Hello.

Since updating to Firefox 89, I have been experiencing problems playing videos shared on Google Drive. (The problem occurred in the Devloper Edition of version 89, and version 89 was released to regular Firefox without a solution. When I start playing a video in Google Drive, it plays fine for the first few minutes, but then suddenly the video stops and the video screen goes black, and there is no response when I press the play button. The only solution to this is to reload the web page, but this is very inconvenient as the video stops in the middle and when you reload again it starts playing from the beginning.

Sorry for my bad english. Thanks.