All Products Support Forum

Firefox was just updated to version 91.0.2 (64 bit), and now the l;inks on Amazon Prime video no longer work. Many of the links take me to my Watchlist. I tried accessing the site using Chrome and Edge - no problems with those browsers. Firefox was working with Amazon last night, so this is something that happened with the recent update.

Hello,

I have had a few websites not work properly with Firefox and have needed to open my backup browser (Avast Secure Browser) to use those websites.

Right now it is FedEx that comes to mind again as I kept checking for tracking of packages shipped to me since receiving the tracking info. I queries consistently returned the error message "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later."

Thinking maybe the website was having issues or maintenance (and forgetting I had the same issue with FedEx website the last time I tried tracking there in Firefox), I kept "trying again later".

Then I opened my Avast browser and pasted the same url there and, sure enough, received this report on the display:

Travel History Date or Time City & State Status Monday, April 18, 2022 9:47 PM SPARROWS POINT, MD Departed FedEx location Sunday, April 17, 2022 1:49 PM Shipment information sent to FedEx

I have tried disabling the extension NoScript as well as turning off the "Enhanced tracking protection" and allowing permissions for the FedEx site with no improvement.

I copied and pasted the RAW data as well as the text version from the "about:support" page to send you.

Any suggestions to fix this?

Thank you, Keith McNabb

Suddenly on my Wordpress website all the embedded google maps on posts are showing "maps.google.com will not allow Firefox to display the page if another site has embedded it". They've worked for months. Won't display on Firefox or Firefox Android. I can't even edit the maps in WP (Elementor widget) - shows the same banner.  ?

I have used/accessed Google Maps for years - so many I can't remember and now today I get this message

We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access.

Is this a FireFox muck up or what?

Hello everybody,

There are more and more websites that have functions that no longer work with Firefox and force me to use Chromium instead. Do you if there is any chance that an upcoming release will put everything right?

Thank you in advance Virginie

I am unable to save images from a Google images search. This has been an ongoing issues for many months now, possibly closure to 1 year now. Previously, I was able to search in google images, click the image to enlarge, long press and have an option to save that image. Now, I search the image and have no way to save it. Long press and nothing happens, or it highlights the words below the image. No options come up at all. I can save the image if I switch to desktop view or if I click the images link and go to the source location of the image and save from that website. I simply cannot save from Google images. It's extremely frustrating. Have uninstalled and reinstalled and updated during this time. No current updates available. Firefox Android Version 93.2.0

This issue is with me for some time now I guess 6 to 12 months, I have circumvented it by simply using other browsers that don't have the issue, it is only in Firefox.

I have noticed that it seems to be a reoccurring issue for many people reading through help topics.

At the moment I am using: Mozilla Ubuntu Firefox 91.0

 Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:91.0) Gecko/20100101 Firefox/91.0

Starting Firefox in "Safe mode/Troubleshooting mode" through the "Application menu" -> "Help" -> "Troubleshoot Mode", doesn't fix the problem.

... "Did you check the date/time and time zone on your computer?" (As suggested in an older topic)

Automatic synchronization with an Internet time server, is set to "ON"
My "Time Zone" is set manually set to the correct "Time Zone"

Since the issue is only in Firefox and not in Chrome, Chromium or Opera, there is something that Firefox is doing that Cloudflare doesn't like or visa versa....

I have noticed in other posts that the blame is simply shifted to Cloudflare, but why do other browsers then not have this problem ?

Opening the no longer existing website (from another help topic here about the same issue), that is still known by Cloudflare, shows the problem if you got it too -> http://animedao.com/

See my uploaded screenshot to see it is only in Firefox.

Starting as of today (Oct 13), the FACEBOOK screen suddenly moves when I am typing a comment. Whenever I hit SHIFT+alpha_letter at the beginning of a line OR simply hit the backspace key, the screen suddenly shifts about a page up, closer to top. This shifts the entry area where I'm typing down and off the screen. Just hitting the backspace to correct a typo causes the screen to scroll on its own. I have to scroll back down to the entry box and if I make another typo, it happens again. It is maddening!

I've restarted in troubleshoot mode and the same thing happens, so it is not an add-on. This is happening on both my Firefox Linux systems AND on a Windows 10 machine, so I don't think it is specifically OS related either. The screen however does stay put, like it is supposed to, using Chrome or Opera.

Is this a Firefox problem or is FACEBOOK messing with Firefox?

When choosing Paypal as payment option on website, the Paypal login page loads. But after entering my login info I just get a continuous circle. Message at bottom is "waiting for c.paypal.com" then nothing happens. Going in again I sometimes get the verification pictures to prove I am not a robot, but then the same thing occurs. I have cleared cache and data, refreshed Firefox, re-entered Paypal login details, checked Firefox is latest version, disabled AntiVirus, checked tracking protection is standard, turned off AdBlocking extension for that page but nothing works. Using Opera browser Paypal opens immediately. So what's the issue here Mozilla? Any fix?

I don't why (as i have not altered any settings). But now when i use Mozilla firefox browser, a lot of websites are being displayed with a blark/dark background. I know it is the firefox browser as it does not do the same if i use other web browsers. I tried looking up the issue and solutions. All i could find was some suggestion that websites are displayed according to the settings on my PC i.e if it is set to light or dark mode. I checked this and the settings have not changed. Also as previously mentioned, then if that was the reason, surely the websites would display dark when using another browser. I have attached a screen shot of the twitter website as an example.

The other day I downloaded SaveFrom.net Helper but then shortly after I deleted it. The program was deleted from the computer except that the green line with the program name shows as an extension on the bar at the top of the Firefox page.

I cannot delete it. If I delete it once it reappears next time I load Firefox. The extension does not show up in add ons and extensions in Tools Firefox.

I have read an earlier reply that suggests delete Firefox and reinstall Firefox and that will get rid of it.

However, I am not anxious to try that as over time I have already extensions ad add ons and other customisation of Firefox, including all my bookmarks and I don't want to lose these and start again.

So here is my question. As the program is deleted and as their extension does not show up in Tools and then adddons, can I assume that the existence of the program name as an extension on one of the title bars at the top of Firefox is just an irritation and that this SaveFrom program cannot in any way add or do anything to my computer?

I can then live with it rather than deleting Firefox and starting again.

I would be so grateful for your help.

Thank you.

For a number of days now I can not log into Scotia Bank online but I can with Safari so I know the site is not down. Once I try to enter I get this msg Sorry, we couldn't complete your request Sign in to online banking or our mobile banking app to continue. With an under construction icon. I have tried deleting recent history and have restarted Firefox but no change I love Firefox and it is my goto browser but something is wrong here. I have also tried to enter using firefoc from a different computer....same issue.

Anne Gourlay-Langlois

Ive never noticed this until last night but how come when i use a theme it controls whether website pages i browse will be light theme or dark theme? is there a way to turn this off? I have a theme on rn and i like it but i cant use firefox atm because certain websites i browse show up as dark theme and i hate that i just want them all to be light theme. Thanks for the help in advance.

A site that I use several times every year recently wouldn't open. Response from Firefox is "Access Denied - Certificate issuer not recognized". Also kept getting bumped out of my email account and all my open tabs would close abruptly. The last may have been rectified but I still can't get into the website I want to access.

I've tried different browsers as well so I don't know if it's Mozilla only or my PC. Even if I type in https://www.(pagename).com, it displays as you don't have permission to access http://www.(pagename).com.

I changed nothing on my PC that would cause the problem.

How do I stop Firefox mobile from refreshing every time I leave the app and come back? This wouldn't be such a big issue expect for the fact that I use bitwarden as my password manager. So every time I want to enter my password bitwarden leaves Firefox so I can unlock my vault. Then when I re-enter Firefox Bitwarden is unable to fill in the username and password cause the page is refreshing. Sometimes it even takes me out of the password page because the login screen for the site is a pop-up. Not a separate window.

This also becomes super annoying when filling out any forms and I need to grab info from another app cause a lot of time on form pages when you refresh the page the form gets cleared. It's at it's worst if I have to leave Firefox to copy and paste multiple items because then I copy one item, re enter Firefox paste, leave Firefox to copy the next item, re enter Firefox and the thing I pasted before is gone because the page refreshed! STOP REFRESHING THE PAGE EVERY TIME I LEAVE AND RENTER THE APP!!! It doesn't matter if I leave for mear seconds or used the recent app section to quickly switch between Firefox and another app.

I am on a Samsung Galaxy S20 FE.

I am a HTML, PHP developer, but lately I am going crazy because the browser doesn't refresh the page when I make changes in the code, apparently the page is refreshed from cache and is not showing the changes. Could You fix that Please. I tried the recommendations of press Shift and the refresh button and the Control, Shift, R, key combination, but that doesn't work. Thank You Very Much.

Hello, I'm not sure if I chose the right topic above.

I'm trying to visit a site which is still using http. But Firefox is automatically redirecting to https, where of course it cannot resolve the site.

In settings, I have it set for "Don’t enable HTTPS-Only Mode". But still, Ff is redirecting.

I don't know. Maybe I should set for https only, and then enter an exception??

I have searched for a solution, but for every solution I find, when I look up how to do it, it says, before you try this, try that first. After about 5 rounds of that, I got too confused and gave up.

Oh, I also cleared the cache, but no help.

I've enabled all the extra info below. But let me know if you need any other specific info. Do you need the address of the website?

Thank you very much.

Like many users, I find Google's 'before you continue' pop-up annoying. Because I automatically delete cookies on browser exit, it keeps popping up as it doesn't remember my settings. I have installed Google Consent Dialog Remover, and it has been working well... until now.

I just did a search for a place, and tried to click on the map to go to Google Maps. The dialog intruded, despite the add-on. But worse than that, when I clicked 'I agree', nothing happened! I cannot get to the maps page at all. I've tried disabling enhanced protection -- no change. I've tried disabling various add-ons -- no change. I've tried restarting FF in safe mode, but the same problem persists.

I can't figure out how this is happening or what to do about it. Any suggestions?

Thank you!