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  • Archived

Cannot sync - entering the 12 dig code but nothing happens, no "Finish" button

Trying to sync FF to new computer (from Windows 7 to 8.1). I get the 12 dig code from the new computer and enter it on the old one. Nothing happens. Step 5 in the Sync in… (read more)

Trying to sync FF to new computer (from Windows 7 to 8.1). I get the 12 dig code from the new computer and enter it on the old one. Nothing happens. Step 5 in the Sync instructions ("When the code is accepted you will see a Device Connected message and your device will immediately begin syncing. Click Finish to close the setup window. ") doesn't happen. I do not see "Device connected". All that happens is that the box returns to the Welcome! text and asks if I want to set up an account or if I have one already.

On the new computer, nothing changes. The "Next" button under the generated code does not light up.

Asked by annaxt 6 years ago

Last reply by guigs 6 years ago

  • Archived

Sync on Android prompts 'Unknown account'

Just re-installed Firefox on a tablet running Android. Went to sync Firefox. At the sign in page on the Android (Galaxy Tab 3 with Jelly Bean) device, entering my detail… (read more)

Just re-installed Firefox on a tablet running Android. Went to sync Firefox. At the sign in page on the Android (Galaxy Tab 3 with Jelly Bean) device, entering my details prompts an 'Unknown account' error. I went back to my PC and saw that the details are indeed exactly correct. I checked them on the PC and the password is right too. But getting sync started on the Android has so far proved impossible.

Any suggestions appreciated.

Asked by sra97 6 years ago

Last reply by keithostertag 5 years ago

  • Archived

Firefox sync doesn't recognize me although I received email and verified.

I registered for Sync on May 2, received the verification email from Firefox Accounts <verification@accounts.firefox.com> on that day, and immediately verified. But… (read more)

I registered for Sync on May 2, received the verification email from Firefox Accounts <verification@accounts.firefox.com> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.

Asked by jpenha 6 years ago

Last reply by guigs 6 years ago

  • Archived

Bookmarks are not synchronizing.

I just have to give up and build my own browser. Yea bookmarks are not synchronizing. That's basically it. I'm tired of having to wait and hope for updates for things tha… (read more)

I just have to give up and build my own browser. Yea bookmarks are not synchronizing. That's basically it. I'm tired of having to wait and hope for updates for things that should be a standard feature. I know there is a lot of magic behind a browser, but all i really need are the bookmarks i can open anywhere.

Asked by ebichuhamster 6 years ago

Last reply by guigs 6 years ago

  • Archived

Sync doesn't work between 2 desktops

Linux/Xubuntu running Firefox 29.0 and Windows 7 running Firefox 29.0.1. I have spent the past couple of hours trying to get sync to work with no luck, trying everything … (read more)

Linux/Xubuntu running Firefox 29.0 and Windows 7 running Firefox 29.0.1. I have spent the past couple of hours trying to get sync to work with no luck, trying everything I could find on this site, including the links to the instructions and the troublehooting, replies to questions, and even the video.

Am I right in assuming that because the Firebox versions don't match that sync won't work? Or is there yet something else that is the reason? Or can it be done, and I just haven't figured it out?

Thanks for your help.

Asked by jeffsiegel99 6 years ago

Last reply by guigs 5 years ago

  • Archived

trying to register with a .eu domain mail address: no verification email sent!

I wanted to register for sync with an email address like xxxx@yyyy.eu This is a domain I own and I have quite a number of email addresses that are delivered correctly. I … (read more)

I wanted to register for sync with an email address like xxxx@yyyy.eu This is a domain I own and I have quite a number of email addresses that are delivered correctly. I never got (I tried three times over the past week to register) a confirmation link email. Today I tried with an email address xxxx@yyyy.com and the confirmation link email address was in my inbox after a minute. Of course I would like to use the eu damoin name email address. Any help is welcome. Thank you!

Asked by Nobody313 6 years ago

Last reply by guigs 5 years ago

  • Archived

Error while synchronizing: Cannot find server

I have synchornization enabled both on my laptop and PC. On laptop everything is fine, but any changes done on PC are not synchronizing with the "Cannot find server \ Wr… (read more)

I have synchornization enabled both on my laptop and PC. On laptop everything is fine, but any changes done on PC are not synchronizing with the "Cannot find server \ Wrong server" error.

Asked by Selik 5 years ago

Last reply by guigs 5 years ago

  • Archived

How do you delete a email address that does not exsist?

I was creating an account for my wife on her android tablet and I entered an email address that does not exsist and it will not let me delete it. When I try to use sync t… (read more)

I was creating an account for my wife on her android tablet and I entered an email address that does not exsist and it will not let me delete it. When I try to use sync the non exsistant email comes up and will not let me either change it or delete it. HELP! Thanks, Anthony

Asked by voytaskoa 5 years ago

Last reply by guigs 5 years ago

  • Archived

FireFox sync spins and spins and says UNKNOWN ERROR! Slows everything down. I have uninstalled/ reinstalled / disconnected/ reconnected .. still enounters error

I have had this error for 2 days now.. roughly since the upgrade to FireFox 31 .. I have uninstalled/ reinstalled ..disconnected / reconnected .. logged in and out and in… (read more)

I have had this error for 2 days now.. roughly since the upgrade to FireFox 31 .. I have uninstalled/ reinstalled ..disconnected / reconnected .. logged in and out and in to sync. "Sync encountered an error while syncing: Unknown error. " I updated my other devices to FireFox 31 and it does not help .. Any suggestions appreciated thanks much!

Asked by stressedout1 5 years ago

Last reply by cor-el 5 years ago

  • Archived

How to fix "Sync encountered an error while syncing:Unknown error."

In mid July, after the firefox update, I had decided to close firefox like I usually do before I open the client for my MMORPG Aion, so I did. I end up not turning on fir… (read more)

In mid July, after the firefox update, I had decided to close firefox like I usually do before I open the client for my MMORPG Aion, so I did. I end up not turning on firefox for a few days and when I did my bookmarks were gone as well as my toolbar bookmarks and my history. I start to wonder what happened and then I realised that there was a grey bar at the bottom of my browser stating, "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.." I had no idea why this would happen as I never had this problem before so I look at the firefox support database but since I'm quite the greenhorn when it comes to programming there was only so much I could understand. I did try looking for corrupt or locked profiles but I saw none. Now as of today it's going on 2 months since the problem began and just today I recieved the firefox 32.0 update but still have this problem so I'm at my wits end and I not sure if I'll ever get it working again. Also my sync account is the one under the new system I had updated a few days before the problem began it also seems to be working on my other devices. Im lost without my bookmarks please help.

Asked by Amarynthia 5 years ago

Last reply by Andrew 5 years ago

  • Archived

I don't want Sync, I don't want to be prompted for Sync. NOTHING! How do I get firefox to QUIT asking me?

I don't recall doing any upgrade or update of firefox, but recently, I get log on screens prompting me to sign up for Sync. Along with the proper prompt that firefox give… (read more)

I don't recall doing any upgrade or update of firefox, but recently, I get log on screens prompting me to sign up for Sync. Along with the proper prompt that firefox gives to remember passwords is a prompt to sign up for sync and to learn more about sync.

I DO NOT WANT IT. Please don't try to convince me how good it is.

How do I get Firefox to quit asking me about it at every turn?

I found once a web prompt where the "about:config" file could be modified and successfully eliminated Some of the prompts for sync, but can't find that again to fix all of my computers.

I have liked Firefox because it had not forced unwanted advertising in my face. I am very disappointed that now advertising for Mozilla is forced in my face.

Help me get rid of it entirely.

Asked by upsetuser 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

Firefox Sync: Won't Sync Bookmark Subfolders. ///////////////////////

I am using the latest Aurora Release, and for the first time Syncing my Bookmarks from my Laptop to the Pc and I found out that Sync would never include Subfolders in my… (read more)

I am using the latest Aurora Release, and for the first time Syncing my Bookmarks from my Laptop to the Pc and I found out that Sync would never include Subfolders in my Bookmarks Not even 1 Subfolder is synced.

Is this a Bug, or did Mozilla just forget about this possibility?

Greets Thry

Asked by Theory 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Regarding Firefox Sync, where is my bookmark/history data stored, other than on my own devices?

I would really like to be able to store the data (that syncs to and is added to by all my devices) somewhere private, like on a machine or drive I establish as a server. … (read more)

I would really like to be able to store the data (that syncs to and is added to by all my devices) somewhere private, like on a machine or drive I establish as a server. Certain data in my bookmarks comprises information I would not like to have associated with an account that is just "out there" on Mozilla's servers or someone else's.

This is THE reason I have been avoiding using Firefox Sync, from the time that it became possible to use it until the foreseeable future - my uncertainty with respect to whether or not I'll have the final say in who gets to *host* my data. I feel that I should have the ability to define privacy in my own, uncertain terms... and I have not found an answer as to whether I can or not, yet.

Asked by Jperson 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

Firefox cannot sync. Wrong key. New Sync. Clear profiles. Different OS-s

Hi http://pastebin.com/ph8EHZvd (tokens, ids and email I've replaced with * for security reasons) The same problem i have on different operation systems during the last m… (read more)

Hi http://pastebin.com/ph8EHZvd (tokens, ids and email I've replaced with * for security reasons) The same problem i have on different operation systems during the last month. http://rghost.ru/private/58388719/2e5666c1c3b1c1969b99cd7df038491d/image.png

It's a new version of Sync.

Asked by Amberon 5 years ago

Last reply by ckarlof 5 years ago

  • Archived

My Firefox accounts are not being synced

I'm using firefox 33.1.1 and having an issue of new sync feature. Everytime I open my browser for a yellow status bar appears at bottom which says unknown error something… (read more)

I'm using firefox 33.1.1 and having an issue of new sync feature. Everytime I open my browser for a yellow status bar appears at bottom which says unknown error something like that. I already reinstall my firefox and also try on other PC's but the issue is same. I'm using syns feature from more than 6 to 7 months but this all happens suddenly. I also google that some peoples has same issue but didn't find any solution.

Asked by aneesprince 5 years ago

Last reply by philipp 5 years ago

  • Archived

High security flaw in the sync system?

Hi , I've met a very confusing security problem and a serious one , First of all let me give you my account details , username: *******@*mail.com , password: I can provi… (read more)

Hi , I've met a very confusing security problem and a serious one , First of all let me give you my account details , username: *******@*mail.com , password: I can provide it for you if necessary , And knowing that I only use the sync system on my personal PC (laptop) which is considered as private one used by me only and well protected , and I assume what I'm saying. So one day I was in need to access the Internet on a public PC and as always I love Mozilla Firefox , and I've opened only facebook account , and filled a website form with my email account (the same as my sync username) , Please Notice I've not used the sync(no need to,and not stupid). Once finished I cleared my history and caches. And The enigma comes after two days if I remember correctly , I used a 3g data modem( the Operator was ATM MOBILIS) it was so urgent to me to connect my laptop to the internet,and once connection established , I opened Firefox and discovered that my sync account has been used by someone else and I've found saved passwords that aren't mine and history also, And the stranger part is that the Data (passwords & history) belongs to a person that lives in my city. I recognized him through his facebook photo , I can also Provide you with the Data I've found. I've passed a lot of time thinking of this issue and nothing comes clear yet , So I've decided to ask you to provide me with your helping and assistance , and if I've forget something please let me know.

Waiting for the reply.Thanks in advance.

deleted email address - we have no use for it, but web spiders can gather it for spam purposes

Asked by nasgeneration 5 years ago

Last reply by rfkelly 5 years ago