Showing questions tagged: Show all questions
  • Locked

wrong phone device and location on my account

Locking this thread.Please continue here: [/questions/1386133] The wrong phone and location are listed on my Google account I have notified Google without any response. I… (read more)

Locking this thread.
Please continue here: [/questions/1386133]
The wrong phone and location are listed on my Google account I have notified Google without any response. I have a Moto G Stylus this is not on Data and activity settings The generic looking phone and location is from Richmond somewhere in the United States I can't tell where? Can you please help me with this problem!!! I was permanently suspended by ebay because of a suspicious device in my Google account!! Thank You

 Richard Sippel

Asked by Rich Sp 2 days ago

Last reply by RobertJ 2 days ago

  • Solved

saved log-in not shown in password manager

I've saved and can use the log-in details for a particular site, but they doesn't show up in the password list, so I cannot edit/delete them. Whilst it may not be relevan… (read more)

I've saved and can use the log-in details for a particular site, but they doesn't show up in the password list, so I cannot edit/delete them. Whilst it may not be relevant and may confuse the issue more, the reason I want to delete log-in + password is because I have to create a new account every 2-3 months, which I then save. So when loading the home page, the current and all previously saved log-ins get listed. I've tried to manually delete one when on the home page, but unlike keystroke searches which do get deleted, this one remains in the list. I suppose I could clear everything and save all the log-in details for each site again, but why are the log-ins for one particular site not showing up ?

Thanks

Asked by whichstroke-delmar 4 days ago

Answered by cor-el 4 days ago

  • Solved

Credit Card info does not autofill

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofi… (read more)

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofill. In Settings, the box to autofill is checked. This has worked a hundred times before, but stopped working a few months ago. Also, I've checked the 2 relevant items in about:config an they are enabled. How do I get the autofill to start working again?

Asked by Steve Ediger 6 days ago

Answered by Steve Ediger 4 days ago

  • Solved

change log in email

Primary email no longer exists, I have 2nd email address but cannot access because log in email no longer exists. You keep asking me to log in to change primary email but… (read more)

Primary email no longer exists, I have 2nd email address but cannot access because log in email no longer exists. You keep asking me to log in to change primary email but I cannot log in because email does not exist any more. You are sending me in circles.

Asked by mikelin1 5 days ago

Answered by mikelin1 5 days ago

  • Solved

How do I block all cross-site cookies and close the "first 5 times" vulnerability?

I was surprised today to visit a site and notice the "permissions" icon appear at the left of the address bar, showing me that cross-site cookies were allowed for this si… (read more)

I was surprised today to visit a site and notice the "permissions" icon appear at the left of the address bar, showing me that cross-site cookies were allowed for this site. I have Enhanced Tracking Protection set to "Strict", so obviously this was a worrying thing to happen.

Looking into it a bit further, it seems Firefox provides a backdoor for cross-site cookies: https://support.mozilla.org/en-US/kb/third-party-trackers?as=u&utm_source=inproduct#w_managing-cross-site-cookies

  • "While cross-site cookies from trackers are blocked in Firefox by default, a site may signal to the browser that it needs to use them for important functionality. In this case, Firefox will allow a third-party website to use cross-site cookies the first five times (or up to 1% of the number of unique sites you visit in a session, whichever is larger) without prompting you. After that, Firefox will prompt you to block these cookies. Without your consent, Firefox blocks these cookies from that point because a site requesting access that many times may be a tracker."

This is most definitely not what I want!

I want every cross-site cookie to be blocked by default, unless and until I explicitly approve it. Is there an about:config preference I can set to achieve this?

Asked by pg_78 5 days ago

Answered by cor-el 5 days ago

  • Solved

Delete form input history

I'm a hobby-programmer not trained. My doc is local php file, saving calendar events to text files, run on localhost. The field in question is a line number on my calenda… (read more)

I'm a hobby-programmer not trained. My doc is local php file, saving calendar events to text files, run on localhost. The field in question is a line number on my calendar. Javascript uses that number to load another input with the calendar entry so I can confirm that it's the correct line before submitting it to PHP for deletion. I have unchecked 'Remember search and form history', ran 3 cleaners, restarted the computer and the data is (correctly) not displayed. But it is not deleted. When I rechecked 'Remember search and form history' the old input data comes back. If I change id, field name, javascript function name and variable names the history disappears but when I restore those names, the history is back. I want to know why that input can't be permanently deleted. Windows 10, Firefox 103.0.2 (64-bit)

Asked by bob9111 6 days ago

Answered by jscher2000 - Support Volunteer 6 days ago

  • Solved

How do I retrieve my saved passwords from an old profile into a new one, after an update which won't use the old profile stating "Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile..."

Apparently my firefox updated yesterday ( aug 9 2022), it now shows I'm running 91.12.0esr. However it now says I can't use my old profile, stating: "Using an older versi… (read more)

Apparently my firefox updated yesterday ( aug 9 2022), it now shows I'm running 91.12.0esr. However it now says I can't use my old profile, stating: "Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile..." So, how do i go about retrieving all of my passwords and get them into the new profile?

Asked by benelow 6 days ago

Answered by jscher2000 - Support Volunteer 6 days ago

  • Solved

Cannot log in to bank site - it says I need a newer browser

When I go to my bank's login site, I get a message saying that I need a newer browser. I have the latest version of Firefox, and I used to be able to log in just fine, bu… (read more)

When I go to my bank's login site, I get a message saying that I need a newer browser. I have the latest version of Firefox, and I used to be able to log in just fine, but I recently reset my browser and I seem to have lost some settings. I have tried adding an exception for this site's cookies in Settings, and I've also tried turning off enhanced tracker, but the site still doesn't work. Is there a way to tell what is broken and then fix it? Thank you.

Asked by MikeN23 1 week ago

Answered by MikeN23 6 days ago

  • Solved

unable to save passwords since most recent update

Hi I use my Firefox account on my personal computer and on my own computer on a server at work. Since my Firefox was updated to most recent version, I have not been abl… (read more)

Hi I use my Firefox account on my personal computer and on my own computer on a server at work. Since my Firefox was updated to most recent version, I have not been able to save any passwords on Firefox on my server site. I tried adding a primary password using Firefox while on the local station, but it is not functional. Every time I open any new page to where I have an account, I have to reenter my Primary password before signing in to the site. I have since disabled this feature as it is not working for me. Firefox seems to be working fine on the local station at work and on my personal computer at home.

My Computer service tech for the server is unable to resolve this. I have also consulted a computer tech in the community who has not been able to solve it. We have uninstalled and reinstalled Firefox twice. We have gone through a multitude of settings on the Firefox site. I am able to save the passwords without issue if I use Microsoft Edge or Google Chrome.

I am looking for someone who can give me guidance on what settings I many need to change. I simply want to be able to enter my user name and password for the common sites that I use, ask Firefox to store them so I do not have to retype them every time.

Thank you, Shelley B

Asked by Shelley 1 week ago

Answered by cor-el 1 week ago

  • Solved

Remote contents of Old emails

If I view an old mail, and if the remote contents are no longer available in the server, then I cannot know the contents. Whatif Thunderbird downloads the contents (when … (read more)

If I view an old mail, and if the remote contents are no longer available in the server, then I cannot know the contents. Whatif Thunderbird downloads the contents (when the email is downloaded) and includes them in message itself?

Asked by Suresh Kumar Ramasamy 5 months ago

Answered by Matt 5 months ago

  • Solved

It looks like some troubles in firefox's folder

Recently, when I was using firefox-nightly, the antivirus software prompted me that several virus files of type 'virus.js.unsafe.2' were detected in the 'entries' folder … (read more)

Recently, when I was using firefox-nightly, the antivirus software prompted me that several virus files of type 'virus.js.unsafe.2' were detected in the 'entries' folder of firefox.

But I don't know where the virus is coming from for now, it could be an extension or a TamperMonkey plugin. so now I want to understand what the files in Firefox's entries folder do and where they come from?

I’m a Chinese. Sorry for my weak English levels

Asked by Durandal 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Can't sign on Thunderbird but can access on Att/Yahoo webmail

Several days ago TB daily started asking for my ATT(Yahoo) password. TB initially rejected my password but I did "forgot password" and added exactly the same password ba… (read more)

Several days ago TB daily started asking for my ATT(Yahoo) password. TB initially rejected my password but I did "forgot password" and added exactly the same password back since it was working on ATT(Yahoo) web mail. Now I get "Sending of password for user xxxxx@bellsouth.net did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later." TB continues to ask for my password but returns this same message. I looked up the saved passwords on TB settings, but don't recognize any of the passwords. They look like eOauth passwords, but I have never set this up. There are no listings for att inbound or outbound servers. I have searched all the Support articles but cannot find anything that fits this situation. I am thinking something is corrupted on TB and I may have to delete this account and reinstall TB. BUT, I don't want to lose all the emails I have stored on my computer. I copied the Thunderbird file and saved it in another location just in case. 1. Any ideas on how to get running again? 2. Another option might be to delete all the TB saved passwords and put them in again when requested, but will that screw up other stuff? 3. If I have to delete the account and reinstall, how do I make certain all of the emails come back? Thanks Shaw

Asked by Sskills 2 weeks ago

Answered by Toad-Hall 1 week ago

  • Locked

How deep is Google's anti-privacy impact on Mozilla going?

If i remember correctly Mozilla earns around 80% of their income from Google. I have said it before and i will say it again, Mozilla claims to stand for Privacy (maybe th… (read more)

If i remember correctly Mozilla earns around 80% of their income from Google. I have said it before and i will say it again, Mozilla claims to stand for Privacy (maybe that was true in the past at some point) while Google is tracking Billions of Human beings 24/7 as they use Google as their Android Operating System, that can be considered very much anti-privacy. (Sadly majority of people either don't care or are to silly to install a different OS on their Phone).

Clearly this looks like a conflict of interest, one company want's privacy while the other one makes their money with tracking human beings and selling their data and then giving a part of that money to mozilla for using google as the default search engine in firefox.

If knownledge is power then how much power does google have? How much do they know about you? Your contacts, location, online searches and history, and so on... I seriously think people should quit google immediately, what this company is doing is literally criminal, unless ofcourse people are once again silly enough to let it happen.

Firefox says on it's website "At Mozilla, we believe that privacy is fundamental to a healthy internet." If true why do you BY DEFAULT have telemetry ENABLED and why do you BY DEFAULT use GOOGLE as search engine?? Something is obviously not right here. What is also very interesting is that this site support.mozilla.org is connected to www.google-analytics.com and to www.googletagmanager.com Im guessing this basically means when i use the mozilla support site or login with my account, google is also gathering data about me.

Google has become the cancer of the internet, way to many sites have it embed aswell as facebook. Shame on all those greedy people who allow this massive privacy invasion just for their own profit. But honestly at the same time, can you really blame them? After all the people who allow this to happen are responsible aswell, this is just disgusting. I woonder if the whole world would like to end up like china, because if not then what in the universe is wrong with people? Wakeup! Delete Google Delete Facebook Delete Tiktok and eventually your brain might be able to function again, install a privacy operatingsystem like lineageos or grapheneos and don't touch any anti privacy app ever again, is it so hard?? Was totally simple for me.

=

   Interaction data: Firefox sends data about your interactions with Firefox to us (such as number of open tabs and windows; number of webpages visited; number and type of installed Firefox Add-ons; and session length) and Firefox features offered by Mozilla or our partners (such as interaction with Firefox search features and search partner referrals).
   Technical data: Firefox sends data about your Firefox version and language; device operating system and hardware configuration; memory, basic information about crashes and errors; outcome of automated processes like updates, safebrowsing, and activation to us. When Firefox sends data to us, your IP address is temporarily collected as part of our server logs.

=

As a final notice, i don't beleve that this is everything mozilla collects, surely your tight parnership with google analytics is able to identify every single firefox profile and connect it to the person using it.

Asked by Firefox_Beginner 1 week ago

Last reply by AliceWyman 1 week ago

  • Solved
  • Archived

Edit "always open" settings for containers

How can I get a list of all the sites that are set to "always open" in a specific container? For example, I want to see a list of all the sites set to always open in the … (read more)

How can I get a list of all the sites that are set to "always open" in a specific container? For example, I want to see a list of all the sites set to always open in the Work container. I would also like to edit the list without needing to manually visit each site.

Asked by Chris Shaffer 1 year ago

Answered by Adivardhan 1 year ago

  • Solved

Cookies and Site Data section, Manage Exceptions… Keep deleting

Hi, I am trying to understand why my exceptions (blocked web sites) keep deleting and or when I delete cookies the exception are also removed? I apply several web sites t… (read more)

Hi, I am trying to understand why my exceptions (blocked web sites) keep deleting and or when I delete cookies the exception are also removed? I apply several web sites to be always blocked, but every time I go back to add another or check. They have been removed. Also if I tick the delete cookies when closed. That also deletes the exceptions. Why would it do this?

Why on earth would I continue to re-enter the same several exceptions every time I open Firefox?

Am I missing something else in the settings? And yes I always click on save changes.

Thank you for your time. Doc

Asked by Doc 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Getting certificate invalid error because of proxy Z-Scaler event though certificate is trusted

Hi, I have installed Z-Scaler proxy root CA certificate in Firefox for enabling SSL inspection. It works fine for most websites, but for google.com and a few others I get… (read more)

Hi,

I have installed Z-Scaler proxy root CA certificate in Firefox for enabling SSL inspection. It works fine for most websites, but for google.com and a few others I get every day a certificate invalid/not trusted error and I have to restart Firefox to get the error to go away. Any ideas of what I can do to improve this behaviour? Any configuration I missed?

It's very similar issue to https://support.mozilla.org/en-US/questions/1199797, except that when I restart Firefox it works.

Thanks in advance for your help

Asked by a_c_mercier 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Locked

FURTHER CLARIFICATIONS PLEASE

31 JULY 2022 Thank you, it works perfectly well, it is supported I am unable to proceed further on how to make request access to the user to grant the permission is there… (read more)

31 JULY 2022 Thank you, it works perfectly well, it is supported I am unable to proceed further on how to make request access to the user to grant the permission is there any protocol to be activated.Kindly guide me please.

On 31-Jul-2022, at 12:58 AM, Mozilla Support Forum <no-reply@support.mozilla.org> wrote:

https://davidwalsh.name/demo/notifications-api.php

Asked by lenaoct 2 weeks ago

Last reply by James 2 weeks ago

  • Solved

Firefox forces me to enable 2FA when signing in to addons.mozilla.org

Hi everyone, Last Saturday, I was able to sign in to Firefox Add-Ons Firefox Add-Ons and submit a pre-release of an add-on I'm working on. But today, I'm being forced to … (read more)

Hi everyone,

Last Saturday, I was able to sign in to Firefox Add-Ons Firefox Add-Ons and submit a pre-release of an add-on I'm working on. But today, I'm being forced to enable 2FA to simply log in to the site. I don't want to enable 2FA, I just don't need it. Can someone explain me why is this happening ? Can I just log in and submit my add-on's update ?

I've tried to sign in two different MacBooks (M1 12.1 and Yosemite 10.10.5), using two different Firefox versions (99.0.1 and 78.15.0esr). Also, I haven't enabled 2FA in my personal account.

Thanks in advance.

Asked by snunezmeneses 3 months ago

Answered by cor-el 3 months ago