Showing questions tagged:

Extremly slow autocomplete for addresses after Thunderbird update

Yesterday I upgraded Thunderbird from version 30 to 31, now while I writing messages the autocomplete for addresses is extremly slow to suggest contacts. If I enter only … (read more)

Yesterday I upgraded Thunderbird from version 30 to 31, now while I writing messages the autocomplete for addresses is extremly slow to suggest contacts. If I enter only a letter in the destination field, thunderbird hangs for about twenty seconds and after show me the suggestions. Typing two letters quickly, thunderbird hangs for 13 seconds. typing 3 after 6 seconds All tested even in safe mode I have a local address book with about 9870 contacts (no remote address book) and before the upgrade everything worked fine

Archived 35 381

Thunderbird 60.4.0 freezes when sending emails on MacOSX Sierra 10.12.6

Since a few weeks ago, Thunderbird freezes every now and then after sending emails. I tried restarting Thunderbird in Safe Mode with no success. I removed Thunderbird fro… (read more)

Since a few weeks ago, Thunderbird freezes every now and then after sending emails. I tried restarting Thunderbird in Safe Mode with no success. I removed Thunderbird from my computer, moved my profile folder elsewhere, reinstalled Thunderbird from scratch (thus getting a fresh new profile folder) and I get the same problem.

Some people report that changing the signature file to html solves the problem, but I do not even have a signature file on my fresh new Thunderbird install.

I have 3 accounts (2 Google, 1 imaps). I use my own "Local Folder". That's all that is different from a fresh new install.

Archived 31 270

Many crashes: EXCEPTION_ACCESS_VIOLATION_READ @ imgRequest::GetProgressTracker @ js::jit::ICStub::trace @ js::ConstraintTypeSet::sweep

Hello. I'm getting constant crashes on a new installation of Thunderbird on a new PC. It seems to happen when downloading emails, of which we have tens of thousands, and … (read more)

Hello. I'm getting constant crashes on a new installation of Thunderbird on a new PC. It seems to happen when downloading emails, of which we have tens of thousands, and it seems to crash every few seconds or minutes. I tried reinstalling, and running in safe mode and disabling addons. I tried deleting the account and recreating it. I tried deleting the profile folder and recreating it. We have 4 email accounts on that machine (we have a dozen in total) but as TB seemed to be struggling I deleted all of them and recreated only 1, which made no difference. Apart from that the PC seems to be normal and does not report any errors. We have a dozen other PCs all running Thunderbird with the same accounts and with the same settings, none of which show any problems. The crash reports (I have loads of them) all seem to show EXCEPTION_ACCESS_VIOLATION_READ This is the ID of the most recent one: 4e9ad970-189e-41e9-9399-8db820180222

Thanks in advance for any help.

Solved Archived 24 260

Thunderbird hangs several times per day. Just upgraded to osX 10.14.2 and TBird 60.4.0. [Mac]

Thunderbird hangs several times per day. It's always when switching from back to the main window from another (e.g. compose) window. It's usually when trying to open an… (read more)

Thunderbird hangs several times per day. It's always when switching from back to the main window from another (e.g. compose) window. It's usually when trying to open another mail message in my inbox, and often right after sending a message. It hangs and mac gives me the spinning wheel of death. I've tried leaving it for several minutes see if it will recover, but it doesn't. In every case, I have to force-quit and restart. I haven't seemed to have lost any data in the process.

Any suggestions would be welcome.

Archived 23 352

Changed IMAP to POP. Now I have errors, such as "msgFilterRules...Conflict.dat.

Changed IMAP to POP. Now I have errors, such as "msgFilterRules...Conflict.dat. Deleted all my message filters, but this message STILL pops up. I also have popstate-1.da… (read more)

Changed IMAP to POP. Now I have errors, such as "msgFilterRules...Conflict.dat. Deleted all my message filters, but this message STILL pops up.

I also have popstate-1.dat & popstate-2.dat 2 Junk folders, 2 Outboxes..

I have screwed this up somehow....

Solved Archived 22 420

Email tabs are blank

I keep several email tabs open that have topics I am currently working on with clients. Recently they have been turning blank, so I have no idea what they are--I feel I h… (read more)

I keep several email tabs open that have topics I am currently working on with clients. Recently they have been turning blank, so I have no idea what they are--I feel I have lost info that I need to do business. Why do they turn blank? I need this fixed ASAP!

Archived 22 423

New mail sound doesn't play most of the time

Most of the time the new mail sound does not play. I think (not 100% sure), that it does not play when a message is filtered moved. The sound: - plays when I press the "… (read more)

Most of the time the new mail sound does not play. I think (not 100% sure), that it does not play when a message is filtered moved.

The sound: - plays when I press the "Play" button in the Options-General. - plays when I send myself an e-mail (it is not filtered). - file is a small 46 KB wav file.

Windows 10 Pro 64 bit. Lots of memory & storage.

Archived 21 413

delivery format auto-detect

delivery format auto-detect does not auto-change to HTML when an image/picture is pasted into email body problem was present in an early version of TB (sry don't remember… (read more)

delivery format auto-detect does not auto-change to HTML when an image/picture is pasted into email body

problem was present in an early version of TB (sry don't remember which) then was fixed but has reoccurred on 38.4.0 (dunno if it begun at this version, just realized 38.4.0 has this issue again)

if delivery format option set to HTLM then it works (pasted image is sent)

see attached screen shots

Solved Archived 21 311

Cannot download POP3 emails.

Win8.1 using Tbird 24.5.0. Download of emails became intermittent in mid-May. As of 6/4, none can be downloaded. No problem sending emails. I have a POP3 account with… (read more)

Win8.1 using Tbird 24.5.0. Download of emails became intermittent in mid-May. As of 6/4, none can be downloaded. No problem sending emails. I have a POP3 account with Earthlink. I started Tbird in safe mode via Help > Restart with ad-ons disabled.

The status bar at the bottom stated that I was connected to pop.earthlink.net. Then it stated that is was 'Downloading message 1 of 116'. After a while with no messages coming in, it stated 'No messages to download'. It never said downloading message 2, so I don't think the messages went somewhere unknown.

This is the situation with my Windows firewall disabled and with my G Data antivirus disabled. I've tried various other things after reading that others are having a similar problem. Earthlink support verifies that I have the right setup. I uninstalled Tbird and reinstalled. I removed the account and added a new one -- and lost my saved emails until I went to my backup. Someone mentioned a ad blocker. I have one on Chrome from Adblock Plus; I don't see how that would affect Thunderbird.

What now? Thanks, Bruce

Solved Archived 18 60

After updating Thunderbird to v60, it crashes every time I open it. @ PLDHashTable::Iterator::Iterator | gfxPlatformFontList::CleanupLoader

I just updated TB from v52.9.1 to v60.3.0. I can open TB & about 30-60 seconds later is crashes. Even when I'm not doing anything with it. Just open it & let it s… (read more)

I just updated TB from v52.9.1 to v60.3.0. I can open TB & about 30-60 seconds later is crashes. Even when I'm not doing anything with it. Just open it & let it sit there. I have multiple crash report IDs, here are the most recant 2: bp-c5d8aeef-56c9-4530-afe6-a6dc70181107 bp-460ba08c-2084-4bbf-93ad-0167f0181107

I've tried starting TB is safe mode with all add-in disable & it still crashes. By crash, I mean closes instantly & opens the crash reporter dialog. Any help would be greatly appreciated as this is stating to happen to multiple people in our office as TB auto-updates.

Archived 17 90

Cannot send email because of send message error

At every attempt of sending mail via one of my microsoft acounts I receive the following error message Sending of the message failed. An error occurred while sending mail… (read more)

At every attempt of sending mail via one of my microsoft acounts I receive the following error message

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) smtp-mail.outlook.com is unknown. The server may be incorrectly configured. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I can verify that smtp setting are those outlook suggests. I tried to change the port from 587 to 465 and 25 with no success.

System information OS: Debian jessie kernel version: #1 SMP Debian 3.16.43-2+deb8u5 (2017-09-19) Thunderbird version : 52.3.0 (64-bit)

I receive the same error via windows 8.1 I think with the same version of thunderbird (I will confirm it and repost). So maybe is outlook's or thunderbird's problem unrelated to OS

Archived 17 290

Firefox failed to reopen all the pages & tabs from previous sessions after crash, task manager says Firefox(19)

Today for the first time after the latest update 127.0 (64-bit), my many firefox pages and tabs crashed and closed and a pop up to send crash report. So I have fired up f… (read more)

Today for the first time after the latest update 127.0 (64-bit), my many firefox pages and tabs crashed and closed and a pop up to send crash report.

So I have fired up firefox again to find only a single page opens up, I have lost probably 16+ pages with multiple tabs on each, been like that for months, I have 32GB memory so there is normally no issues or slowness. However after the crash, even though only a single firefox page is open, windows task manager shows Firefox (20) and if I expand the task, I can see each firefox is taking lots of memory.

So it looks like the old session pages/tabs are still there somewhere but not accessible, I would like to get them back if possible. I went through reseting it to default, disabling the add ons etc but nothing has worked.

Solved Archived 16 1919

Unable to send e-mails after changing ISP

Recently changed broadband provider over to Kinex from Orange. Now we find that we are unable to send any e-mails whatsoever. We can still recieve e-mails. I have spoken … (read more)

Recently changed broadband provider over to Kinex from Orange. Now we find that we are unable to send any e-mails whatsoever. We can still recieve e-mails. I have spoken to Kinex and changed our Outgoing Server so that according to them there should no longer be an issue but despite that we are still getting this error message when we try to send e-mails.

'Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.dslconnect.co.uk timed out. Try again.'

This is a business e-mail and we really do need normal e-mail functionality back as soon as possible. Thank you in advance.

Archived 15 240

Thunderbird cannot verify password with my email provider. Says configuration error.

About 24 hours ago Thunderbird suddenly stopped downloading my emails. I rebooted a few times and still nothing. I went to email web version and my emails were coming i… (read more)

About 24 hours ago Thunderbird suddenly stopped downloading my emails. I rebooted a few times and still nothing. I went to email web version and my emails were coming in fine there. I read a bunch of articles here and went ahead and deleted my email account within Thunderbird with the intention to add it back in. Then I had password issues and had to call the email provider to reset my password. Now my password is fine, but when I go to add back in my account Thunderbird says it cannot verify the password. I went through several tests with the email provider's support and since I could log in everywhere I needed to with my password, and the only place it will not work is on Thunderbird itself, she concluded that I need to get support from Thunderbird as that is where the problem lies.

Of course there is no support for Thunderbird....and I am so frustrated at this point! I have been using Thunderbird forever! at least ten years or more...and this has never happened before. I really, really really don't want to switch my email client but I cannot seem to get this one to work all of a sudden anymore and if I cannot get it to work I need to find something that does. Can anyone help please?

Archived 15 40

Thunderbird not responding

Thunderbird has suddenly decided no matter what I do it is not responding. I cannot access my emails or do anything else. I became so desperate I decided to use Eudora … (read more)

Thunderbird has suddenly decided no matter what I do it is not responding. I cannot access my emails or do anything else. I became so desperate I decided to use Eudora BETA instead but that is just as bad. I have removed both programs from my computer but when I download and install Thunderbird it opens with all my old information but still I just get the message Not Responding (there must be something somewhere that has not totally removed the program I would think for this to keep occuring??). How do I fix this problem as it has become beyond frustrating.

Archived 15 70

Tree controls

Dear team… Please, please, pleeeeeease… Make the control elements for the expanding and collapsing the folders (see the attached picture) BIGGER. Much bigger! The small s… (read more)

Dear team…

Please, please, pleeeeeease… Make the control elements for the expanding and collapsing the folders (see the attached picture) BIGGER. Much bigger! The small size of the elements is really, really, really pain in the *** (you know where).

Daily, it costs me painful loss of small amounts of time, which is (however) cumulating… Continuously it is hard to target them and after I miss them, I will lose my selection which is very frustrating. It is hard especially when I am connected through the Remote Desktop. I cannot explain it, but it is my daily experience, for months (if not years). Thank you! It would be very, very, very satisfying if someone would listen to me (in connection to this issue)… Thank you, again…

Roman

Archived 15 70