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Unable to show iCloud contact photos

When Thunderbird is set to synchronize from an iCloud contact CardDAV, it is unable to show the photos for the contact. I am using TB 115 on Windows (problem is platform … (read more)

When Thunderbird is set to synchronize from an iCloud contact CardDAV, it is unable to show the photos for the contact. I am using TB 115 on Windows (problem is platform independent).

Steps to reproduce
  1. Have an Apple ID. Use iCloud contact's web UI to create a contact and upload a photo for them.
  2. Get an app password for the Apple ID.
  3. Add iCloud contact as a CardDAV address book in TB. Should use https://contacts.icloud.com/contacts/ as the carddav location. The actual carddav URL I got is something like https://p123-contacts.icloud.com/12345678901/carddavhome/card/. (not a real link)
  4. Sync the address book. The photo would not display correctly.
My investigation

Apple's carddav API server returns in its vcard a HTTP URL as its PHOTO field, like:

PHOTO;VALUE=URI:https://gateway.icloud.com/contacts/12345678901/ck/card/123
 456789abcd12345678abcd1234567


(not a real url; you can export the vcard if you have done the above reproducing steps) However, this URL cannot be directly accessed (would return 401 saying "Missing X-APPLE-WEBAUTH-USER cookie"; see e.g. this github issue). However, the cookie is not really needed; I can use HTTP basic auth with the same credential for the carddav server (in this case it's the apple app password, yourappleid@apple.com:1234-abcd-5678-dcba).

Potential fix

The current implementation directly puts the carddav photo URI into an HTML img tag. I think Thunderbird can make an AJAX request to fetch the image with the credentials and then put the result into an img tag.

Asked by EtaoinWu 3 months ago

Last reply by Matt 3 months ago

  • Solved

PiP/Picture In Picture Bug

When streaming a video and using PiP, after opening another window or program and then pausing said video that is currently being played on the PiP player window, someti… (read more)

When streaming a video and using PiP, after opening another window or program and then pausing said video that is currently being played on the PiP player window, sometimes this causes the actual video itself being played via the PiP player window to freeze. So the video is paused and I want to resume play but when clicking the 'play' button on the PiP player window the video refuses to play.

The only way to clear this bug is to click the 'close' button or the 'back to tab' button on the PiP player window and then refresh the actual web page. After refreshing the web page and repeating the same steps - the PiP player window works just fine with playing and pausing, but it's annoying that I have to do this.

Asked by TheThingKing 3 months ago

Answered by TheThingKing 3 months ago

My Thunderbird eats my disc space

Hi, I've noticed that my imac starts to run slowly if Thunderbird is active. Watching the disk space in Commander One, I can visually see the disk space melting away. If … (read more)

Hi, I've noticed that my imac starts to run slowly if Thunderbird is active. Watching the disk space in Commander One, I can visually see the disk space melting away. If I close Thunderbird, it stops.

Why is this happening? Do you have any solution to this problem? TIA

Asked by rcs4 3 months ago

Last reply by rcs4 3 months ago

  • Solved

Firefox crashes when right-clicking or pasting (ctrl v)

Firefox crashes whenever I use ctrl v or right click, and pulls up a window that it crashed. Whenever I start it back up, it says it wasn't able to restore session, then … (read more)

Firefox crashes whenever I use ctrl v or right click, and pulls up a window that it crashed. Whenever I start it back up, it says it wasn't able to restore session, then restores it anyway after I press to restore it. Another thing is whenever I try and upload a file onto a site it crashes as well. I'm on Mac OS x 13 and reinstalling firefox hasn't fixed it. This is relatively sudden, it happened about around 3 days ago for the first time, and at the same time I noticed it happening certain sites also started giving me '502 Bad Gateway' errors. Does anyone know what's happening and how to fix it? Thanks in advance!

Asked by gori 3 months ago

Answered by zeroknight 3 months ago

  • Solved

MacOS Firefox crashes when view youtube video in fullscreen

Every time I open a youtube video in fullscreen, firefox crashes. `about:crashes` says "No crash reports have been submitted." Some information about my system: Fire… (read more)

Every time I open a youtube video in fullscreen, firefox crashes. `about:crashes` says "No crash reports have been submitted."

Some information about my system:

  • Firefox version: 122.0.1 (64-Bit)
  • Macbook Pro M2
  • MacOS Sonoma 14.3.1

If there is a way to get more information that you would require (like logs) please describe how I access them, so I can share them.

Asked by a Little Otaku 2 months ago

Answered by jonzn4SUSE 2 months ago

Firefox won't start after updating. How to restore the previous version without losing profile data?

Firefox won't start after updating to version 123.0 on Ubuntu OS. At the same time, no errors will appear, and there is also no specific crash report that would help und… (read more)

Firefox won't start after updating to version 123.0 on Ubuntu OS.

At the same time, no errors will appear, and there is also no specific crash report that would help understand the reason.

How to restore the previous version without losing profile data?

Asked by MarkR 2 months ago

Last reply by zeroknight 2 months ago

  • Solved
  • Archived

Can't send emails via my Hotmail account, but can receive them

Using TB v91.5.1 on Windows 10 x-64. I have several mail accounts, one of which is for a hotmail.com address. This has been working fine for years, but over the past coup… (read more)

Using TB v91.5.1 on Windows 10 x-64. I have several mail accounts, one of which is for a hotmail.com address. This has been working fine for years, but over the past couple of days, I don't seem to be able to send emails form this account. I can receive them fine, but when I try to send, I get the small pop-up telling me it's sending the message, and the progress bar is at 100%, but it doesn't send the message, it just sits there.

I looked in the error console, but nothing was added when I tried sending.

You can see my server settings for the account in the attached image.

Any ideas? Please let me know if there is any other info you need.

Thanks

Asked by MrYossu 2 years ago

Answered by sfhowes 2 years ago

  • Archived

How to enable text prediction on Firefox?

On Microsoft Edge, whenever i type the first letter of a word it will suggest automatically the recent words that i have use. How to enable it on Firefox, i already brow… (read more)

On Microsoft Edge, whenever i type the first letter of a word it will suggest automatically the recent words that i have use. How to enable it on Firefox, i already browse the settings? I really need it on my job specially doing reports. We can only use Firefox to access our websites.

Asked by Will Reed 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Thunderbird inbox scrolling speed is too fast (91.2.1)

Since recent updates (I'm on 91.2.1 32 bit) the gesture-scrolling (two finger drag) with my Windows 10 laptop's touchpad is much faster than before, and I'm finding it to… (read more)

Since recent updates (I'm on 91.2.1 32 bit) the gesture-scrolling (two finger drag) with my Windows 10 laptop's touchpad is much faster than before, and I'm finding it too fast to control. If this is an intentional change, can it be toggled off?

Asked by s.i.m.emg 2 years ago

Last reply by Wayne Mery 1 year ago

  • Archived

Missing Local Folders

Hi. A few weeks ago I had a Thunderbird-is-already-running type message, and couldn't launch Thunderbird. I consulted these forums, and (as suggested) deleted the parentl… (read more)

Hi. A few weeks ago I had a Thunderbird-is-already-running type message, and couldn't launch Thunderbird. I consulted these forums, and (as suggested) deleted the parentlock file. That got me into Thunderbird, but all Local Folders were missing from my Local Folders list.

I consulted these forums, and (as suggested) deleted .msf files from the Local Folders folder (with Thunderbird closed). I restarted. These files did not regenerated, and the Local Folders are still inaccessible.

I can use the Thunderbird client to search for messages in the Local Folders. I can see these messages, but they cannot be opened.

Each individual Local Folder file seems to be there in the Local Folders folder. I appear to have only one profile.

I would really appreciate your help in reinstating the "missing" Local Folders, which contain (guess what) important e-mails. I've no technical expertise (any longer), so would need really clear instructions to follow.

Big thanks.

Asked by TheAndersons 2 years ago

Last reply by TheAndersons 1 year ago

  • Archived

Thunderbird is already running

This problem has been raised many times. For each of them, the thread has been archived. I have a solution which I haven't seen described (none of the ones I have seen wo… (read more)

This problem has been raised many times. For each of them, the thread has been archived. I have a solution which I haven't seen described (none of the ones I have seen works for me): 1. Create a new profile according to the instruction under Starting the Profile Manager here: https://support.mozilla.org/en-US/kb/using-multiple-profiles. 2. Go to C:\Users\<username>\AppData\Roaming\Thunderbird\Profiles\ and locate the folder which contains the folders ImapMail and Mail. If there are more than one, select the one with the latest dates for those folders. 3. Copy ImapMail, Mail and all the single files in that same folder to the folder with new profile you just created. Start Thunderbird in the usual manner. It will identify the necessary settings automatically.

Also I think you should have managed to get rid of this rerererecurring problem by now.

Asked by mats.linder 2 years ago

Last reply by mats.linder 1 year ago

  • Solved
  • Archived

Email will not load to Thunderbird gives error every time

I can not get thunderbird to bring over email for 6 days now I get the following error everytime. (Sending of password for user .........................@verizon.net did … (read more)

I can not get thunderbird to bring over email for 6 days now I get the following error everytime. (Sending of password for user .........................@verizon.net did not succeed. Mail server pop.verizon.net responded: [SYS/TEMP] Server error - Please try again later.) I have tried creating a new password on the server account and restarting thunderbird with the new password . Did not help. Any Suggestions?

Asked by PastorRichTHOCC 2 years ago

Answered by sfhowes 2 years ago

  • Archived

SENT mail folder doesn't save email. Bogs down, never goes through.

I just downloaded Thunderbird on my new computer (HATE Windows Mail). I use gmail for my email. My mail DOES get sent out, but DOES NOT save to my SENT ITEMS folder. It s… (read more)

I just downloaded Thunderbird on my new computer (HATE Windows Mail). I use gmail for my email. My mail DOES get sent out, but DOES NOT save to my SENT ITEMS folder. It starts the process, but cannot finish. It seems to get bogged down and can't complete.. How can I fix this?

Asked by goonybird 2 years ago

Last reply by Wayne Mery 1 year ago

  • Solved
  • Archived

Since the last upgrade, Thunderbird stops the entire PC when the popup box appears after all messages have been downloaded.

The last auto upgrade included a calendar function, which I switched off as I thought this was causing the problem. But now after all the messages have downloaded, I get … (read more)

The last auto upgrade included a calendar function, which I switched off as I thought this was causing the problem. But now after all the messages have downloaded, I get the usual pop-up box in the bottom right of the screen telling me I have received x messages but it only half fades in and the whole PC jams. CTR-ALT-DEL does not work and I can't switch to a different window or even click on anything in the Thunderbird screen. The only thing that I can do is hard reboot the PC and switch off the router, which allows me to start up Thunderbird without anything downloading. I am using Windows 7 and Avast as my AV. Any help would be gratefully appreciated.

Asked by Kevin000 8 years ago

Answered by Kevin000 8 years ago

  • Solved
  • Archived

Thunderbird 91.7.0 makes all smtp settings the same

Version 91.7.0 only allows me to send mail from one e-mail address, as all the smtp settings are now the same. Previously, each address could have different settings, whi… (read more)

Version 91.7.0 only allows me to send mail from one e-mail address, as all the smtp settings are now the same. Previously, each address could have different settings, which my e-mail provider requires.

Asked by order6661 2 years ago

Answered by sfhowes 2 years ago

  • Archived

PDFs opened using, Windows Default application, Always Ask, fails to occur

The behavior of FireFox saving PDF files has changed. I am using WIN10, FireFox 98.0.1 and have it setup to use windows default application and always ask where to save … (read more)

The behavior of FireFox saving PDF files has changed. I am using WIN10, FireFox 98.0.1 and have it setup to use windows default application and always ask where to save for PDFs.

BEFORE the problem: The PDF opens in Acrobat Pro IX. After clicking save I would be asked, where to save. I select the location to save the PDF. Then after this, subsequent PDFs downloaded would be saved to the last saved location. This process would repeat for a new website PDF load and save. This is the behavior I want now.

NOW with the problem: The PDF opens in Acrobat Pro IX. 1. Immediately, after a reboot, the save icon on Adobe is grayed out. I select save as and point to the desired directory. 2. For any subsequent PDF opened, the Adobe save icon is available. Files are saved to the desktop.

Please note I believe I once did get a popup asking where to save and I know I selected desktop.  Since that selection I am no longer asked where to save.

Please note I have looked and tried some of the suggestions at: https://support.mozilla.org/en-US/kb/cant-download-or-save-files#w_choose-a-different-download-folder

but some of this advice needs to be updated for the new FireFox version--ex no JSON file is found at the file location covered in the advice.

I believe this issue started after the last FireFox update. Please help me restore behavior listed above under “BEFORE the problem”. Thanks.

Asked by omega8 2 years ago

Last reply by maxthewildcat 1 year ago

  • Archived

Cannot download files, reports "Failed"

When I try to download a file, the download always fails. This happens no matter what website I'm downloading the file from (see screenshot 1). This started happening wi… (read more)

When I try to download a file, the download always fails. This happens no matter what website I'm downloading the file from (see screenshot 1).

This started happening within the last week or so. We are running versions 97 and above.

Firefox is configured to always ask where to save files to (see screenshot 2).

Write permissions to the user's Downloads folder is denied for reasons unrelated to this issue (see screenshot 3). When I re-enable write permissions, the problem goes away.

Has anyone else run into this problem? Is write access to the Downloads folder required now, even if Firefox is not configured to save files to that location? Thanks!

Asked by thelibrarytech 2 years ago

Last reply by thelibrarytech 2 years ago

  • Archived

Many sites load slowly or time out

I've had a problem recently with some sites (such as support.apple.com, but also others) loading very slowly or not loading at all. Restarting Firefox fixes it for a… (read more)

I've had a problem recently with some sites (such as support.apple.com, but also others) loading very slowly or not loading at all.

  • Restarting Firefox fixes it for a short while
  • I've tried changing to No Proxy from Use System Proxy Settings - this, like restarting, helped for a short while
  • Unchecking DNS over HTTPS: DID resolve the problem but I'm curious as to why. I enable it with Safari with no problem.

Asked by finches 2 years ago

Last reply by finches 2 years ago