All Products Support Forum

Rodrigo Viana Rocha detect the right problem in AppArmor configuration and fixit Netflix on Firefox: "The WidevineCdm plugin has crashed"

My laptop updated system just now without closing the browser. After restarting, there is no restore option for firefox. No recently closed taps and windows. But the history is correct stored. I had opened 3 windows with many tabs. I/m wondering if there is any method to restore the windows instead of click the history one by one. There are hundreds of tabs....

Java-script turned off when I synced Firefox with my new windows computer. Now I cannot run Pandora on my work computer which is also windows 11. Pandora was previously working. I get an error message that Java-scrip is necessary for Pandora. I enabled Java-script in the "about:config" settings but I still get the same error message when I try to use Pandora streaming.

How to continuously reset history cookies/cache for one website.

Is there a way to continuously clear cookies and cache data for one domain or website? Or reworded, a way to not record cookies or cache data for one domain or website?

I have managed to find the article to clear cookies and cache data for the domain but have not been able to find out how to do this continuously without having to go into the settings each time to clear this history.

Kind regards

How do I permanently block a website ?

specifically :- https://www.idealmedia.io/en

Problem: keyboard covers text area in chat and scroll does not function. In a chat with customer service usually, the text I am writing does not appear, it is behind the keyboard and scroll is frozen. I have to close the keyboard to see the text, also scroll works. Then I click on my partially filled text box, keyboard comes back covering it, no scroll. Repeat. Pixel 6, FF for Android, T-mo, Ad-Guard only addon, everything updated, see attached.

HI. I recently purchased a new laptop and have Windows 11 Home (64 bit) installed. I installed the latest version of Firefox (v117). I am attempting to copy the bookmarks from another laptop - same version of Windows and the same version of Firefox. 1. I exported the toolbar bookmarks from old laptop which created an HTML file - file type shows as

   Firefox HTML Document.

2. On the new laptop I went through the process, Manage bookmarks,

     highlighted the Bookmarks Toolbar, selected  Import bookmarks from HTML, selected the file I wanted
     then 'OPENED'  the file I wanted to use. 

3. The process ended very quickly, file was not large. I clicked on the HOME icon and NO bookmarks

    were displayed on the toolbar, no bookmarks in the Other Bookmarks either. 

4. The only change was - all bookmarks from the old laptop were listed under 'Recent bookmarks' which

    made no sense since I had not visited them on the new laptop. 

5. I went through the process twice and I now see duplicate entries in the 'Recent bookmarks', no bookmarks.

So, what have I missed or does the export / import process simply not work? I have not tried the backup / restore process since this is the all or nothing approach and I may want to copy a few bookmarks in the future using the export / import process.

Does anyone have any ideas since I'm stopped at this point in time.

thanks B

Today when I closed Firefox and reopened it the option to restore previous session was not shown, as a result I have lost half my pinned tabs (I managed to redo the rest from bookmarks) which were vital. I tried going into history but the option was greyed out.

This happened yesterday too but after redoing half my tabs I went to open gmail and it restored all my tabs, I tried the sane today but it failed so am stuck with half my tabs.

Please do not suggest I use synch as I only use one device.

I got an email with this subject "Please help us improve Firefox! (paid research opportunity)".

It had a link for me to complete a survey. Legit? Phishing?

i reinstalled windows 10 and tried to login in firefox, but i didn't remember password so i reseted password and tried to sync bookmarks but nothing to sync. how i can restore my bookmarks? why after reset password all my synced data will be erased? what genius came up with this?

hello

tried to fix this by using trouble shoot mode and then refreshed now can't load anything and crashes what do i do?

some web pages not fully loading without refreshing or go back 1 page and forward again Firefox 117.0.1 [20230912013654] installed 9/12/23 also running adguard adblocker 4.1.57 disabled it to test did not solve

not sure if related but hiccups on pages that auto refresh (happened over weekend) just manually refreshed

thank u m

I'm not able to log into at least two different websites after installing Firefox on a brand new computer (e.g., actblue.com). The page merely reloads as if I didn't enter the log in information correctly.

• The websites log in just fine on Chrome, so I know it's not an issue with the websites per se. So it seems to be limited to only when I use the Firefox browser.
• I've disabled extensions, removed them, and tested in Safe Mode, but the problem persists. That leads me to believe the problem is something with the Firefox browser specifically.
• Cookie restrictions are only on Standard, not Strict; I even using a Custom setting to allow cookies to be tracked.
• I've tried clearing the cache and cookies.
• I've deleted the cookie file, thinking it might be corrupted.
• I've restarted Firefox several times.
• I've restarted the laptop twice.

None of that has worked. I'm out of ideas.

When filling out forms in Firefox, it offers to autofill everything - first, middle, and last name, home address, credit card info, just now it even showed it has my social security number. When I go into Settings/Privacy & Security/Forms and Autofill, and click to view Saved Addresses/Saved Credit Cards, there are no entries to edit or remove. Why does Firefox have this info saved, and how can I remove it?

Using FF for Android on a pixel 6 on every website when I try to scroll down nothing moves and if I keep sliding down the page refreshes. It thinks I'm at the top. Every single time. I have to scroll down a couple millimeters then it will go up. Scroll down is not an issue. I've seen other users with this issue and I've seen bug reports addressing it so I know it's a real thing.

My Firefox browser automatically updated a few days ago. Since the update, the browser now crashes repeatedly during basic browsing, making Firefox essentially unusable. For instance, retrieving Yahoo mail, reading articles, accessing login pages -- the page will enter some type of refresh/reload cycle and crash the browser.

I opened the browser in troubleshoot mode and the problem did not occur. Following the Mozilla instructions, I disabled extensions and reopened the browser normally, and the crashes continued. I have not taken any additional actions.

This problem began immediately after the latest browser update on 9/13.

In the instructions for moving the tool bar from the bottom to the top the instructions say: 1. Tap the menu button. Settings icon in address bar in android 2. Tap Settings. 3. Select Customize from the General section. 4. Under Toolbar, use the radio buttons to select either:

       Top
       Bottom 

STEP 3, There is no "Customize" under the "General" section.

How can I move the toolbar to the top?