All Products Support Forum

Hello there. Ever since the latest update (to 115.0.2), I've been experiences random crashes. It's only happening with these 2 sites: https://www.mapsofworld.com/ and https://www.buongiorno.sk/ (there may be more but I haven't discovered any others as of yet). I open the sites and FF immediately shuts down. And then, after I restart it, there are no crashes listed in the logs (about:crashes). I've tried everything. Cookies, cache, a "refresh", a fresh install and I've also checked my system and HDD for errors but nothing helped. Any idea what I should do? The problem seems to be on your side, not mine

After you "improved" the extensions, I can't find a way to pin my password manager to the toolbar. I use it ALOT so there is a huge inconvenience to have to click the extension button to se it every time. Tell me how I can have it pinned. If this is not possible, I am quitting Firefox!

I use chrome for personal use on my Macbook for all personal stuff. I use Chome on "this" windows PC for all my work stuff.

I would like to use firefox on "this" pc for all my personal stuff, and keep using chome for my work stuff to keep everything totally separate.

What's the best way to import all my personal login stuff from chrome on another computer to mozilla on this computer? Thank you!

As I use Firefox throughout the day, webpages will just stop for a bit. Sometimes its only a few seconds, other times for a few minutes. It is most noticeable when playing videos but does happen at other times as well. During the halt, I can still access Firefox's settings and all menu items. It is just website interactions that stop.

For example, when a halt occurs on youtube, the video will eventually stop, depending on the buffer, and scrolling through the comments won't pull up any more and replies won't load. Then after a few moments, everything will start working again without issue, and all the uncompleted actions (such as opening new replies or trying to go to another page) will execute.

I used to think it was related to my computer's connection to our company's access server, but refreshing my connection through a CMD ipconfig /renewall worked so rarely that I assume it was just coincidental timing.

I also tried turning off hardware acceleration, but that had no positive effect. I'll make a separate post about that issue.

The thing that fixes it every time is odd: launching Chrome. I wanted to make sure it was just Firefox, so I tried launching Chrome, and then Firefox started working immediately. (Spotify still plays when Firefox halts too)

Is there anything I can adjust to keep this halting from happening? I can manage right now, but it is sort of annoying to launch Chrome every time.

In troubleshooting another issue, I discovered that running Firefox without hardware acceleration occasionally results in very weird text corruption and video stuttering. I was able to capture some screenshots of the issue, which I have attached. The text is still selectable and copy/pasting it to a document will show the proper text. Closing PIP windows helps the stuttering a bit. Issue persisted when a single tab of Firefox was the only non-background program running.

I have turned hardware accel. back on and haven't experienced the issue since. Just thought I ought to post in case someone else had this issue too.

I am receiving the message Did Not Connect: Potential Security Issue ... requires a secure connection ... when trying to access my Shopify website AngelFallsHomes.com. This ONLY happens with Firefox; all other browsers are working fine. What do I do to fix this because obviously it is a huge concern.

Hello! When I set up my website restrictions on Mac Ventura (System Settings > Screen Time > Content & Privacy > Content Restrictions > Access to Web Content > Customize), Safari blocks my sites but Firefox does not.

From what I see (eg, this article ), Firefox should block the same sites. Am I wrong?

I appreciate your help!

Hello; My bookmarks disappeared from the left side of my Firefox. I have tried all the suggestions on the web but none work. How do I get my bookmarks back on the left side of FireFox? Thanks! Vik

I have login passwords on Firefox desktop but they are not showing in Firefox ios and sync everything is already enabled on both devices having common Firefox account

Hello, my WIN 10 Drive got busted, meaning I can not boot with it anymore. However, with an other WIN10 drive I still can access the data. I need to save all the Firefox bookmarks before I will format the Drive and install a fresh WIN10. All the searches just tell how to backup when Firefox is open or Win is running: Press WIN Key... etc. None of them is applicable. I have I have bookmarks saved as bookmarks as well as I have a lot on the upper bar. I need them all.

Please teach me how I can back them up and restore on a fresh Firefox. In previous crashes I lost a lot of bookmarks already. ' Thank you.

Dorian

I updated to version 115.0.2 on 7-11-2023 and have not been able to log in to crunchyroll website since then. I tried troubleshooting mode and reloading update with no result? release notes do not indicate any change that should affect linkage.

Sometimes, Firefox launches with its title bar just off screen (and the menu bar sits against the top edge) so the mouse cannot reach the title bar controls. I find that if I drag the right edge of the window in a small amount, the title bar drops down a few pixels so I can see a few pixels of the title bar and its controls. So adjusting the right edge seems to cause a recalculation of the top edge. It suggests that on launch, there is a miscalculation. It would be nice to fix this - a minor irritation as I now have a workaround. Note - if I *drag* the title bar to the top of the window, the furthest 'north' I can go is this same position with a few pixels of the title bar showing - If I go further, the title bar ( not the whole window) jumps back to have this same part showing. regards Gareth HP Envy Win 11 NVidia HDR screen 3840x2160 (the recommended setting) with text set 200%

Greetings,

My sign in keeps going in circles. I followed the instructions the site requested, with no resolution. I still cannot get to my Pocket articles. I did the following: I signed out of pocket, I went to the login page, I attempted to log into pocket, which did not work, I logged into Firefox, I did not see "Continue to Firefox to login to pocket" I just keep going in login circles with email authentications and authentication requests. What is going on?

Thanks, Aaron

Hi. When booking flights on my FF browser I cannot move onto the final booking page. You would nearly think that my prvacy settings are too high. I have to close FF down and move to another browser to complete.

Has anyone else encountered a similar problem?

Since the most recent update, my bookmarks menu which I HAVE HAD & PREFER TO HAVE ON THE LEFT SIDE OF MY SCREEN, has disappeared. How I organized them and had them listed was IMPORTANT to me. What did you do, and how will you fix it?

K Covey

I've installed Firefox on a new device and I'm having trouble having Firefox sync its bookmarks with my main system [on my win10/pc]. I have logged in and it has no bookmarks. when I open bookmarks is [correctly -- as it did in the past] shows "bookmarks menu", "bookmarks toolbar" and "other bookmarks". None of them has any bookmarks in them. What am I forgetting about having FF sync its bookmarks? thanks

I am having trouble with the ENO extension when I use Firefox. I click on the extension and it just spins and spins and spins. I have contacted Capital One about this at least six times. Every time I do I am told that it is working fine. I might be told to reboot, clear cache, etc. It might work once but then stops working.

When I use it on Chrome it always works fine. Every time. If I don't remember before I start a credit card transaction and use Firefox I end up when it is the time to use ENO and it does not work. Then I have to start over.

How can I get Capital One to put in some work on this? Can you help? I don't think ENO should be available for Firefox since it works so poorly.

Thanks

Jim Anderson [removed email from public]

I am trying to save the PDF at this URL:

https://s3.amazonaws.com/com.eventide.downloads/Product+Manuals/H9ControlManual.pdf

When I select save in the upper right corner of the displayed document a floating (no background or buttons) drop down menu with only one selection appears in the lower middle of the screen.

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-15-09-35-28-a67fbe.png

In documenting this I made a screenshot, and when I clicked it, it appeared in a Firefox Tab (normal behavior) but when I right clicked that and selected Save, another floating drop down menu appeared

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-15-09-35-39-d3fe7d.png

Latest Metamask update bogs down the browser to the point of being almost unusable. I'm guessing you guys just haven't optimized to work well with their latest version?

When do you anticipate this being fixed?

Thank you