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  • Archived

Hyatt.com

Hyatt.com links to websites work on every other browser (Chrome, Brave, Opera, Edge) but hotel websites on Firefox just spin endlessly and use too many resources. They ne… (read more)

Hyatt.com links to websites work on every other browser (Chrome, Brave, Opera, Edge) but hotel websites on Firefox just spin endlessly and use too many resources. They never finish loading. I've turned off ad blockers, DuckDuckGo, and a few other add-ons to see if they're the issue, adjusted multiple other settings (proxy, etc.) and it makes no difference. This is becoming an issue with multiple websites in Firefox in recent weeks.


Fix your browser.

Asked by TheJoeGreene 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Solved
  • Archived

problem pdf print in new update

Hi Firefox We work in a government institution and we use Firefox because it is a unique, fast and safe program. We thank you for your efforts to develop the browser But … (read more)

Hi Firefox We work in a government institution and we use Firefox because it is a unique, fast and safe program. We thank you for your efforts to develop the browser But we encountered a problem with the new update while printing the PDF files. It was showing us the option to print in portrait or landscape format, and when you updated version 14, this option no longer appeared. Where we deleted the new program, installed the older version, and stopped the update We trust you to solve the problem in the next update, and we ask you to give the matter importance

Asked by yehya.pla 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

  • Archived

Gmail Stuck on Loading

Since version 115 I am having problem with some of our gmail accounts. It is stuck on loading more emails with the loading circle. Reverted to version 114 and no problem.… (read more)

Since version 115 I am having problem with some of our gmail accounts. It is stuck on loading more emails with the loading circle. Reverted to version 114 and no problem.

Asked by peter.nanasca 10 months ago

Last reply by peter.nanasca 9 months ago

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Downloads>Save File to always on...

Hello Mozilla Support Team, Since one of the last updates firefox Download Setting seems not work properly... Into Settings > Files and Applications > Downlods &… (read more)

Hello Mozilla Support Team,

Since one of the last updates firefox Download Setting seems not work properly...

Into Settings > Files and Applications > Downlods > Save files to option is ALWAYS on, even when "Aways ask you where to save files" option box is checked. When I open a PDF in view mode with Firefox, it automatically download it to the location described into "Save Files to"..in my case Desktop. It seems that the "Save Files to" option doesn't gray out when "Always ask..." option box is checked.

Do you have any idea why I can't chose just one of the two options?

Thanks for you help...

Alex

P.S. Attached screenshot...

Asked by Alex 10 months ago

Last reply by zeroknight 8 months ago

  • Archived

YouTube soft-crashes when going full screen sideways

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces ba… (read more)

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces back to home screen - if opening Firefox again only half of the video component shows as in portrait mode, rest is black screen - if attempting to go side/full screen does properly show the video, but going back again to normal screen still shows the half black screen

I can reproduce this with a almost 100% rate, it only fixes itself by restarting Firefox, where it will work until phone is put to sleep mode.

I tried reinstalling Firefox from scratch, as well as deleting my browser cache and it didn't fix.

Asked by mariojothy 10 months ago

Last reply by hollandmk1 7 months ago

  • Solved
  • Archived

Firefox crashes after Pasting text or Paste and go.

Firefox crashes whenever I paste something in search bar. Even if its one word only. It has been like 3 months now and no help. It even crashes in troubleshooting mode. I… (read more)

Firefox crashes whenever I paste something in search bar. Even if its one word only. It has been like 3 months now and no help. It even crashes in troubleshooting mode. I have reinstalled and refreshed, but it helped only for a day.

Thanks in advance.

Asked by Amandeep Singh 11 months ago

Answered by Amandeep Singh 11 months ago

  • Archived

Closed 8 windows, could only restore 3 - need to restore the other 5 (Win10)

Within the last hour or so, I needed to close Firefox while installing an app (the setup was recommending to close all Windows programs). Had 8 windows open. Right-clic… (read more)

Within the last hour or so, I needed to close Firefox while installing an app (the setup was recommending to close all Windows programs).

Had 8 windows open.

Right-clicked on the Taskbar Firefox icon, then selected the option "close all windows" - it proceeds to close each window consecutively, asking me each time for manual confirmation whether to close this window with x tabs in it - and I just confirm each time.


So then after that setup is completed, I open Firefox again - the last closed window is restored (as per the settings);

then I click on History, "recently closed windows", and.... there's only 2 windows on that list. I restore those 2, and then the list is empty - nothing more to restore.


So if I had restarted the PC, it would've just restored the 8 windows upon reopening Firefox, as usual - but since I opted to just close Firefox like this, "close all windows", I just lost 5 windows.


So could anything be done here?

Something in the files? Maybe the C:\Users[user]\AppData\Roaming\Mozilla\Firefox\Profiles\4qu1kfr9.default-release\sessionstore-backups path? There's a file called "previous.jsonlz4" in there, something I could do with that one?

Or something else?

Any help would be appreciated!

Asked by fbacount 11 months ago

Last reply by fbacount 9 months ago

  • Archived

Tab foregrounds become gray for NYTimes pages

In Firefox 114.0.2, the tab foreground color for most NYTimes.com pages initially is black, but after an instant, the foreground color now becomes gray. The background c… (read more)

In Firefox 114.0.2, the tab foreground color for most NYTimes.com pages initially is black, but after an instant, the foreground color now becomes gray. The background color is a similar gray, so the tab symbol for the NYTimes (beginning with an ornate letter T) cannot be distinguished from the background. The NYTimes tab foreground color used to remain black.

For an example, go to https://www.nytimes.com/. The tab foreground colors for some NYTimes pages remain black; for example, go to https://help.nytimes.com/hc/en-us. I think this tab foreground color change began recently, less than a month ago. This problem does not occur for web sites other than the NYTimes. Restarting my computer does not help. This tab color problem does not occur in Edge or Chrome.

Thanks for any info

Asked by NotFred3 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Being blocked from sites and advertisements

I changed some settings in Firefox, or maybe Google. To filter stuff that I consider spam. I was apparently overzealous. I cannot view ANY ads from Googleads or DoubleCli… (read more)

I changed some settings in Firefox, or maybe Google. To filter stuff that I consider spam. I was apparently overzealous. I cannot view ANY ads from Googleads or DoubleClick. I also cannot view any ads that are labeled as "sponsored" when I do Google searchs.

Lastly I cannot even view links from my newsletters. When I get my weekly newsletter from Bloody disgusting.com and I click on the links for different horror movie reviews, it won't let me go to the story. It says address not found and the website at the top is awstrack.me

I have tried using a different browser (Chrome) and a different search engine (Duckduckgo). Nothing has worked.

Can anyone help please?

Shane D

Asked by Shane D 11 months ago

Last reply by Shane D 10 months ago

  • Archived

UI Text Changes Color (Greys Out) When Firefox Window Loses Focus

After updating to Firefox 115.0-1, I noticed that the tab names for all inactive tabs automatically greys out whenever the main Firefox window loses focus (see attached g… (read more)

After updating to Firefox 115.0-1, I noticed that the tab names for all inactive tabs automatically greys out whenever the main Firefox window loses focus (see attached gif image). Only the system theme is affected. I should also note that only Firefox 115 exhibits this behavior (downgrading to Firefox 114.0.2-1 fixes the issue).

I'm not sure if this is by design. I've gone through the change log for Firefox 115 and found no mentions of this.

Of course, the behavior isn't that big of a deal. However, since I'm using a window manager (i3wm), an annoying "flash" (see attached gif image) can be observed every time I press a keybinding to activate a binding mode.

If this is a new feature, I'd very much like to turn it off in about:config.

Does anyone know how?

Asked by Anthony 10 months ago

Last reply by Anthony 10 months ago

  • Archived

Windows keyboard shortcuts

Windows keyboard shortcuts: In any window one can press Alt+Spacebar, which gives a little menu of options for the window as a whole: Restore, Move, Size, Minimise, Maxi… (read more)

Windows keyboard shortcuts: In any window one can press Alt+Spacebar, which gives a little menu of options for the window as a whole: Restore, Move, Size, Minimise, Maximise, Close. The menu does appear (if one does this in a Firefox window), and one can use the arrow keys to go to the function that one wants and execute it, but there should also be shortcut keys R M S N X and C. These shortcut keys always used to work in Firefox but they stopped working a few versions ago: sorry I didn't immediately take a note of exactly when this happened, I just assumed "that will be sorted out soon" but it hasn't been. It's not exactly a problem, but I like being able to close a window by Alt+Spacebar, C  : that takes a fraction of a second, while moving the mouse to close the window by getting the pointer in the right position to click on that X (top right) is considerably slower. OK I can retrain myself to do Alt+spacebar, up-arrow, return, but even that is 1 extra key.

I am using Windows 10 22H2, reasonably up to date: but this window behaviour has been standard in Windows for a very long time.

Asked by alan601 10 months ago

Last reply by alan601 10 months ago

  • Archived

mailto links use Yahoo Compose

When I click a mailto link it brings up the GMail app. Instead I want the Yahoo Compose window. Several posts suggest various arcane methods. Either they do not apply or … (read more)

When I click a mailto link it brings up the GMail app. Instead I want the Yahoo Compose window. Several posts suggest various arcane methods. Either they do not apply or they require hacking. Has the situation improved?

How can I make mailto links go to the Compose window on mail.yahoo.com?

Asked by Fred Hansen 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Solved
  • Archived

Google Docs: Alt+/ shortcut not working in Firefox, works in Chrome

On Google Docs, the very useful shortcut "Alt+/" for executing menu actions by name exists, similar M-x in Emacs or Ctrl+Shift+A in PyCharm or Ctrl+Shift+P in VS Code. O… (read more)

On Google Docs, the very useful shortcut "Alt+/" for executing menu actions by name exists, similar M-x in Emacs or Ctrl+Shift+A in PyCharm or Ctrl+Shift+P in VS Code.

On a German keyboard, there is no "/" key. In Chrome the hotkey "Alt+#" works instead. In Firefox, it does not.

This hotkey is particularly important, because it gives quick access to menu actions, that have no hotkey assigned, or for which the hotkey does not work on the current layout.

Is there something I can do to make it work?

Note. Based on what I know, I cannot tell if this is an issue with Firefox not sending the Alt+# key correctly, a special feature of Chrome that isn't present in Firefox, or a cross-browser compatibility issue of Google Docs, that should be blamed on Google Docs and not Firefox.

Firefox 114.0.2 (64-bit), running on Open Suse 15.3, 64 bit.

Asked by kb 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Solved
  • Archived

Just can't get passwords to sync

Hi, not sure what I'm doing wrong, but my logins and passwords simply will not synch between devices. I principally use a desktop Win10 machine, and an iOS version of Fir… (read more)

Hi, not sure what I'm doing wrong, but my logins and passwords simply will not synch between devices. I principally use a desktop Win10 machine, and an iOS version of Firefox. Have double-checked settings on both devices, tried forcing a manual sync from each to the other, all to no avail. Any ideas on what I need to do differently? TIA.

Asked by John Locke 10 months ago

Answered by John Locke 10 months ago

  • Archived

restore bookmarks/profile

My computer 'guru' reinstalled Win10 in order to correct a serious problem. ALL of my programs were gone and I was left with a raw Win10. 6/12/2023 was last date prior to… (read more)

My computer 'guru' reinstalled Win10 in order to correct a serious problem. ALL of my programs were gone and I was left with a raw Win10. 6/12/2023 was last date prior to the disaster. I reinstalled Firefox. Using the "firefox.exe -p" I can only find the default profile. I DO HAVE a full backup done using the Win7 Backup and Restore feature. How do I resurrect my most recent profile? I will need to find the files(s) manually from the b/u. When I did a Full Restore the bookmarks didn't appear. Where and what files am I looking for? The attached screen shots from the b/u may be of help. [removed email from public forum]

Asked by newspr0 11 months ago

Last reply by cor-el 11 months ago

  • Archived

www.mozilla.org versus archive.mozilla.org versus ftp.mozilla.org

What are the differences between the following download options? https://www.mozilla.org/en-US/firefox/all/#product-desktop-release https://archive.mozilla.org/pub/deved… (read more)

Asked by 38345718546 11 months ago

Last reply by 38345718546 11 months ago

  • Archived

Can't play videos

Something changed in my privacy settings in one of the recent Firefox updates - I did not intentionally change anything. Now I get frequent messages along the lines of "S… (read more)

Something changed in my privacy settings in one of the recent Firefox updates - I did not intentionally change anything. Now I get frequent messages along the lines of "Sorry. Because of its privacy settings, this video cannot be played here." I tried clicking on the shield to turn Enhanced Tracking Protection off but that does not change all the privacy error messages I get. The "Settings" menu and options are so complicated that I cannot figure out a setting that allows access to these videos, even trying to "manage exceptions."

So I am lost and frustrated and have to continually switch to another browser to view these things - it is getting to the point that it makes no sense for me to keep having to go to another browser and I am considering stopping using Firefox, which I hate doing because I have always loved Firefox.

This is a last ditch effort to help me continue using Firefox - I would love to get this issue resolvedd, if anyone can assist and advise.

Asked by jeffmorrismd 11 months ago

Last reply by jeffmorrismd 11 months ago

  • Archived

pages are blank

RE: Pages are blank question by dolanina. I have the same issue...twice now, after clear cache, uninstall and reinstall. Lost bookmarks, etc. Moderator Paul says ask agai… (read more)

RE: Pages are blank question by dolanina. I have the same issue...twice now, after clear cache, uninstall and reinstall. Lost bookmarks, etc. Moderator Paul says ask again for help. Also, same as Carl_Spurchise... Same platform and OS, with Firefox version 114.2.0. Please help. Thanks.

Asked by paul.ross 11 months ago

Last reply by paul.ross 10 months ago

  • Solved
  • Archived

Auto-fill for other countries

Hi there! I am a long time Chrome user and decided to try Mozilla Firefox. I loved it and after a bit of tweaking, I run into a problem I can't deal with myself. In Chro… (read more)

Hi there! I am a long time Chrome user and decided to try Mozilla Firefox. I loved it and after a bit of tweaking, I run into a problem I can't deal with myself. In Chrome I loved auto fill options every time I needed the option for my home address, email address or credit card. In Firefox I just can't do it. The option is only available for Canada or SUA. Is there any way I can make it work? Of course, I looked for some add-ons and actually found several, but given the fact that auto-fill in my case deals with personal and sensitive data, I need a safer method. Is there any? Thank you!

Asked by DF 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago