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  • Archived

cyclical freezing of the image while watching videos

Hello, recently i've bought a new microsoft surface studio laptop and i noticed that when i am watching something on youtube, netflix or any other platform the video (so… (read more)

Hello,

recently i've bought a new microsoft surface studio laptop and i noticed that when i am watching something on youtube, netflix or any other platform the video (sound is ok) is freezing after 9-10 sec of watching. I checked my componetns, temperatures, but then i tried another browser - google chrome. It worked smoothly. I use firefox since 2013 and i love it, but now I am considering switching to a different browser, because something is wrong here and it's not a hardware problem but rather a software issue, which is obviously firefox here... I am open for any advices on how to fix this freezing problem and just to be clear: i really don't want to change my browser... i like it :(

Best Regards Micheal

Asked by miczka1200 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

How do I transfer my cookies from Chrome to Firefox?

I am trying to transfer my cookies from Chrome over to Firefox, yet the import wizard has no mention of cookies under the chrome category. Things such as Edge Legacy and … (read more)

I am trying to transfer my cookies from Chrome over to Firefox, yet the import wizard has no mention of cookies under the chrome category. Things such as Edge Legacy and Internet Explorer have the cookies tab available.

I read that there was a way to do it manually, but I'm unsure of how.

I know things such as CookieBro exist, but I'm unsure if they're safe and they seem like a way to get all my tokens logged.

Asked by Bulletdozer 1 year ago

Last reply by Terry 1 year ago

  • Archived

My Firefox browser stops when I save a picture from an open article/website, and I have to force quick Firefox and restart.

My Firefox browser stops when I save a picture from an open article/website, and I have to force quick Firefox and restart. I did not have this problem before; I suspect … (read more)

My Firefox browser stops when I save a picture from an open article/website, and I have to force quick Firefox and restart. I did not have this problem before; I suspect this came when the browser automatically updated to the latest version two days ago.

Asked by Al 1 year ago

Last reply by RachelGomez161999 1 year ago

  • Solved
  • Archived

Firefox downgrades itself every day: from version 105 to 102

I've installed Firefox 105.0.3 on a machine with a fresh installation of Windows. I've left the machine running overnight. The next morning, Firefox stops loading pages.… (read more)

I've installed Firefox 105.0.3 on a machine with a fresh installation of Windows. I've left the machine running overnight. The next morning, Firefox stops loading pages. When I check C:\Program Files\Mozilla Firefox, I can see that Firefox.exe has a file date of July, instead of October: all the files in this folder are now for version 102 instead of 105. This has happened several times in a row now. What could be causing this problem?

Asked by Hobbes010 1 year ago

Answered by Hobbes010 1 year ago

  • Archived

Firefox seemingly causing computer to crash

I have been experiencing BSOD on my Dell XPS 9500, each time with the error message: DRIVER_IRQL_NOT_LESS_OR_EQUAL After analyzing the crashdump with WinDbg, it appears … (read more)

I have been experiencing BSOD on my Dell XPS 9500, each time with the error message: DRIVER_IRQL_NOT_LESS_OR_EQUAL

After analyzing the crashdump with WinDbg, it appears the culprit is Firefox. I have experienced 5 crashes in the past week and in each case, the analysis reveals Firefox as the culprit.

Below is the output of the analysis of the last crash dump. Someone please take a look and advise.

I have verified my Firefox is up to date.

''''' .................................. For analysis of this file, run !analyze -v 9: kd> !analyze -v

  • *
  • Bugcheck Analysis *
  • *

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: 0000000000000008, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, value 0 = read operation, 1 = write operation Arg4: fffff8063ceac82c, address which referenced memory

Debugging Details:



KEY_VALUES_STRING: 1

   Key  : Analysis.CPU.mSec
   Value: 3015
   Key  : Analysis.DebugAnalysisManager
   Value: Create
   Key  : Analysis.Elapsed.mSec
   Value: 16894
   Key  : Analysis.Init.CPU.mSec
   Value: 968
   Key  : Analysis.Init.Elapsed.mSec
   Value: 96173
   Key  : Analysis.Memory.CommitPeak.Mb
   Value: 128


FILE_IN_CAB: 101022-16687-01.dmp

DUMP_FILE_ATTRIBUTES: 0x808

 Kernel Generated Triage Dump

BUGCHECK_CODE: d1

BUGCHECK_P1: 8

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8063ceac82c

READ_ADDRESS: fffff8063a51c468: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse

0000000000000008 

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: firefox.exe

TRAP_FRAME: ffffee03ba39def0 -- (.trap 0xffffee03ba39def0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=ffffee03ba39e1f8 rdx=ffffc8861f890880 rsi=0000000000000000 rdi=0000000000000000 rip=fffff8063ceac82c rsp=ffffee03ba39e080 rbp=ffffee03ba39e0f9

r8=ffffc8861f890950  r9=0000000000000026 r10=ffffc88623668410

r11=0000000000000000 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc NETIO!StreamInvokeCalloutAndNormalizeAction+0x5c: fffff806`3ceac82c 488b4808 mov rcx,qword ptr [rax+8] ds:00000000`00000008=???????????????? Resetting default scope

STACK_TEXT: ffffee03`ba39dda8 fffff806`39c33fa9  : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx ffffee03`ba39ddb0 fffff806`39c2fee8  : ffffee03`ba39df60 ffffc886`35d05e50 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69 ffffee03`ba39def0 fffff806`3ceac82c  : ffffee03`ba39e1c0 ffffc886`1f890950 ffffee03`ba39e1c0 ffffc886`1f890950 : nt!KiPageFault+0x468 ffffee03`ba39e080 fffff806`3ceac0db  : ffffc886`1f890950 ffffc886`1f890880 ffffc886`23668401 00000000`00000000 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x5c ffffee03`ba39e150 fffff806`3cea9c7b  : ffffc885`d3520014 fffff806`a1774cd0 ffffc885`00000000 ffffee03`ba39eae8 : NETIO!StreamProcessCallout+0x2c7 ffffee03`ba39e280 fffff806`3cea8d2d  : 00000000`00000014 ffffee03`ba39eae8 ffffee03`ba39eb10 ffffee03`ba39e990 : NETIO!ProcessCallout+0xa4b ffffee03`ba39e400 fffff806`3cea7a3e  : 00000000`00000005 ffffee03`ba39eb10 ffffc885`d351aaa0 00000000`00000001 : NETIO!ArbitrateAndEnforce+0x59d ffffee03`ba39e530 fffff806`3cea5525  : ffffee03`ba39eea8 ffffee03`ba39e9e0 ffffee03`ba39e9e0 00000000`00000000 : NETIO!KfdClassify+0x33e ffffee03`ba39e8e0 fffff806`3cea5128  : 00000000`00000000 00000000`00000000 00000000`00000000 ffffc886`236ed830 : NETIO!StreamClassify+0x279 ffffee03`ba39ea80 fffff806`3cea4b06  : ffffc886`22a243d0 ffffc885`d3ae8dc0 00000000`00000000 00000000`00000014 : NETIO!StreamCommonInspect+0x2ac ffffee03`ba39ee60 fffff806`3d0669db  : ffffc886`1cd4c5b0 ffffc886`1cd4c5b0 ffffee03`ba39ef60 ffffee03`ba39ef80 : NETIO!WfpStreamInspectSend+0x256 ffffee03`ba39eef0 fffff806`3d066275  : 00000000`00000000 00000000`00000000 ffffc886`155e11b8 ffffc886`155e11b8 : tcpip!TcpEnqueueTcbSend+0x74b ffffee03`ba39f010 fffff806`39a9746a  : 00000000`00000000 00000000`00000000 00000000`00000000 ffffc885`d34d83b0 : tcpip!TcpTlConnectionSendCalloutRoutine+0x25 ffffee03`ba39f050 fffff806`39a973dd  : fffff806`3d066250 ffffee03`ba39f130 ffffc886`3596d6b0 ffffc886`1ca7b020 : nt!KeExpandKernelStackAndCalloutInternal+0x7a ffffee03`ba39f0c0 fffff806`3d09c01d  : ffffc886`14dfc000 fffff806`39a9a235 ffffffff`ffffffff 00000000`00000032 : nt!KeExpandKernelStackAndCalloutEx+0x1d ffffee03`ba39f100 fffff806`3e4e3070  : ffffc886`3596d6b0 ffffee03`ba39fa60 ffffc886`1bac19e0 ffffc886`22dba560 : tcpip!TcpTlConnectionSend+0x8d ffffee03`ba39f170 fffff806`3e4e6989  : ffffc886`1bac19e0 ffffee03`ba39f7b0 00000006`eae7e3a0 fffff806`3a29a87f : afd!AfdFastConnectionSend+0x550 ffffee03`ba39f350 fffff806`39ec951e  : 00000000`00000000 00000000`0001201f ffffee03`ba39fa60 ffffc886`1ca7b010 : afd!AfdFastIoDeviceControl+0xfa9 ffffee03`ba39f6f0 fffff806`39ec7ab6  : 00000000`000004d8 00000000`00000001 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x46e ffffee03`ba39f900 fffff806`39c33965  : 00000000`00000000 ffffde09`82f7fb40 00000000`00000000 ffffc886`22dba560 : nt!NtDeviceIoControlFile+0x56 ffffee03`ba39f970 00007ffd`e646ee54  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 00000006`eae7e3c8 00000000`00000000  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`e646ee54


SYMBOL_NAME: NETIO!StreamInvokeCalloutAndNormalizeAction+5c

MODULE_NAME: NETIO

IMAGE_NAME: NETIO.SYS

IMAGE_VERSION: 10.0.22621.601

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET: 5c

FAILURE_BUCKET_ID: AV_NETIO!StreamInvokeCalloutAndNormalizeAction

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {c2ca2d1f-cfdc-88d5-c7bc-7693b8f0de04}

Followup: MachineOwner '''''

Asked by ddmas 1 year ago

Last reply by ddmas 1 year ago

  • Archived

Cannot remove a language

Hello, In a previous version of firefox, I could right click within a text area for example, which would allow me to check my spelling. Since upgrading (which was actual… (read more)

Hello,

In a previous version of firefox, I could right click within a text area for example, which would allow me to check my spelling. Since upgrading (which was actually from a higher Beta version, to the latest current stable - a new profile was created), I had not had this option. As you can appreciate, it's a very handy tool to have, so I have been attempting to get this function back today.

Within my language section, initially there was only 'English [GB]', which was as it should be. I had 'check spelling as I type' checked also. This did not automatically check as I typed. It did not check at all, not could i right-click to check spelling.

I have since added 'English [US]' to see if this would then allow me to remove and reinstate 'English [GB]', but it did not. I then added a third option which was 'English [CA]'. The config allows me to remove only 'English [CA]', which when pressed removes it from the list, but by pressing the 'set alternatives' button again, you can see that it has returned.

I have since managed to get firefox to check spelling in English [GB] by adding 'British English Dictionary (GB)' (https://addons.mozilla.org/en-GB/firefox/addon/british-english-dictionary-gb/), but now I am also stuck with English US and English CA. EN-US does not allow it to be removed whatsoever, even though it was only there after I manually added it and EN-CA allows me to remove, but returns. No option to apply and restart firefox appears (I've seen this appear in another user youtube video on the subject). Closing and opening makes no difference.

How can I removed English US and English CA please?

6 images attached, in sequence order. Between images 3 and 5 you can see CA being removed and returning (and also no option to remove US). The last image is what I am now trying to get rid of.

Asked by Phil 1 year ago

Last reply by cor-el 1 year ago

  • Archived

front page slow on firefox android

My web https://nicktearle.net/ loads very fast on chrome desktop and mobile and very fast firefox desktop. The front page however loads extremely slowly on firefox mobile… (read more)

My web https://nicktearle.net/ loads very fast on chrome desktop and mobile and very fast firefox desktop. The front page however loads extremely slowly on firefox mobile on android about 4 seconds.

I'm running 105.1.0 on an Huwawei running emui 12.0 (android)

any help would be appreciated

Asked by n.tearle 1 year ago

Last reply by Paul 1 year ago

  • Archived

Windows 11 update erased bookmarks/saved passwords

Hey, I with through different ways to try and recover my bookmarks and saved passwords after my pc went through a forced update to the new windows OS. I checked other E-m… (read more)

Hey, I with through different ways to try and recover my bookmarks and saved passwords after my pc went through a forced update to the new windows OS. I checked other E-mails to see if I may have used the wrong one to login to Firefox, though I only have one. Even check in about:profiles. I can't find any file in my Mozilla folder to try and restore or import bookmarks. I am at a loss and would appreciate any help in this before I start trudging through trying to get my bookmarks back one by one.

Asked by jacob.r 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Every time I close out of Firefox and then later, reopen Firefox, it restores my previous session

Every time I close out of Firefox and then later, reopen Firefox, it restores my previous session. This is despite my settings being like so: https://user-media-prod-cd… (read more)

Every time I close out of Firefox and then later, reopen Firefox, it restores my previous session.

This is despite my settings being like so:

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-10-10-07-31-50-59f657.png

And my "about: config" set like so:

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-10-10-07-34-04-637557.png

What can be done so that, after closing Firefox, it does *NOT* restore my old session when I decide to open Firefox again?

Asked by Gogogodzilla 1 year ago

Last reply by Gogogodzilla 1 year ago

  • Solved
  • Archived

Why do certain pages not display correctly or work ?

I tried to load the following page and it does not load correctly: https://www.riu.com/pt/hotel/aruba/palmbeach/hotel-riu-palace-aruba/index.jsp When I load the page almo… (read more)

I tried to load the following page and it does not load correctly: https://www.riu.com/pt/hotel/aruba/palmbeach/hotel-riu-palace-aruba/index.jsp When I load the page almost nothing shows up (see attached). I have tried the specific address, and also what Google and DuckDuckGo search returned, same result time, although the search returned the English page version. Also, the page loads correctly in Edge, Opera and Chrome. It also works fine using Firefox for Android. Seems to be just on Windows.

Firefox 105.0.3 Windows 10 Dell G5 5587

This is the second time in a week I have filed a report about a page not working. Last time it was a very specific page on a specific site, this time it is a the top level of a fairly generic website. I've been a Firefox user almost since day 1, on windows, unix/linux, and android, and I have not had this much trouble before. And yes I understand this is a volunteer effort, so if there is anything I can do to help get this working let me know.

Asked by jack63ss 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

New laptop and lost bookmarks/settings

Hi All, I got my new laptop today and lost all of my bookmarks/setting/logins which were saved in Firefox Sync. Literally after logging in the new Firefox I installed no… (read more)

Hi All,

I got my new laptop today and lost all of my bookmarks/setting/logins which were saved in Firefox Sync. Literally after logging in the new Firefox I installed nothing got restored. Is there a way to restore all this information in Firefox Sync? I desperately need them as it's related to my work. Thanks for any help Folks!

Asked by trialman2 1 year ago

Last reply by trialman2 1 year ago

  • Archived

Can't get a site to open

I am having a difficult time connecting Nordstrom Store on my computer. Never happened before and other companies I work with open with no problems. Need help to open www… (read more)

I am having a difficult time connecting Nordstrom Store on my computer. Never happened before and other companies I work with open with no problems. Need help to open www.nordstrom.com Thank you.

Asked by bskjonsberg 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Recent SSL_ERROR_BAD_CERT_DOMAIN errors, fixed on reload

105.03 on Macos 12.5 & 12.6, Apple Silicon I recently received a SSL_ERROR_BAD_CERT_DOMAIN error when trying to connect to a Heroku site (addons.heroku.com) I think.… (read more)

105.03 on Macos 12.5 & 12.6, Apple Silicon

I recently received a SSL_ERROR_BAD_CERT_DOMAIN error when trying to connect to a Heroku site (addons.heroku.com) I think. I thought it was a Heroku problem, but noticed that on clicking "advanced" the certificate was described as being for completely different domains, on every refresh.

Shift-refresh fixed this.

Since then I upgraded to Macos 12.6, and today received a similar error when trying to connect to https://www.theautopian.com/mclaren-f1-chief-engineer-gordon-murrays-mk-i-ford-escort-is-a-restomod-masterpiece/ – again, the certificate was described as belonging to a different domain. As before a shirt-refresh fixed this.

Asked by david652 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Custom keyboard shotrcuts

It's extremely annoying that I can't find a way to change keyboard shortcuts. There's nothing that comes up if I search in settings. I searched on google and all I could … (read more)

It's extremely annoying that I can't find a way to change keyboard shortcuts. There's nothing that comes up if I search in settings. I searched on google and all I could find was people sharing an add-on to enable custom shortcuts (which is unreal the fact that in a modern browser you can't customize your shortcuts). That aside, the extension doesn't work for me... So for the love of god, please someone tell me that there's a very hidden menu that allows you to change keyboard shortcuts.

Asked by Dddsasul 1 year ago

Last reply by Dddsasul 1 year ago

  • Solved
  • Archived

Removing a context menu item

See that last option? i never want to see another Search Engine suggestion again by right clicking the address bar. This should also be a standard setting if it's going t… (read more)

See that last option? i never want to see another Search Engine suggestion again by right clicking the address bar. This should also be a standard setting if it's going to be present in the first place.

Asked by M1232 1 year ago

Answered by cor-el 1 year ago

  • Archived

Not able to access Fred Meyer or Kroger web pharmacy online sites due to pop ups and add blockers!

Not able to access fred meyer or kroger pharmacy web sites due to pop ups and add blockers for 2 weeks now... I changed password but still not able to get in? What to do?… (read more)

Not able to access fred meyer or kroger pharmacy web sites due to pop ups and add blockers for 2 weeks now... I changed password but still not able to get in? What to do?

Asked by leslie20 1 year ago

Last reply by cor-el 1 year ago

  • Archived

New 102 format that was presented to users (I believe it was called 102. It is terrible. I want to revert back to the old format for sending mail .

revert back to Firefox 101, which I believe was presented in the mass update of 102. my problems: a: Address lists could not be easily selected to send emails to . b… (read more)

revert back to Firefox 101, which I believe was presented in the mass update of 102. my problems: a: Address lists could not be easily selected to send emails to . b. no check boxes for sending such as "TO", "CC", "BCC".

Asked by oldfiredog40 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

you stopped me from playing with Crystal island on my Facebook account

Did Not Connect: Potential Security Issue Firefox detected an issue and did not continue to int01crystal.qublixgames.com. The website is either misconfigured or your com… (read more)

Did Not Connect: Potential Security Issue

Firefox detected an issue and did not continue to int01crystal.qublixgames.com. The website is either misconfigured or your computer clock is set to the wrong time.

It’s likely the website’s certificate is expired, which prevents Firefox from connecting securely. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Learn more…

j.o.hobbs@hotmail.com

Asked by james 1 year ago

Last reply by james 1 year ago

  • Archived

Printing pages from the Bendigo Bank home banking is not working properly since last week

At work I always log on to the Bendigo Bank to look at transactions on our bank account. I need to print them off once a week. Since last week the pages don't print prope… (read more)

At work I always log on to the Bendigo Bank to look at transactions on our bank account. I need to print them off once a week. Since last week the pages don't print properly. Instead of showing the entire transactions, they are now half covered because the left hand side of the print page is covered by the bank's menu which always shows at the side of the webpage. I contacted the bank who said they'd had other firefox users complaining about this. They said that it's firefox's fault and follows an update which was done. Please can you help? I have attached a snipping tool image of the problem.

Asked by fncv 1 year ago

Last reply by mitchells257 1 year ago

  • Archived

Mozilla Firefox failing as a browser on many levels. I find myself having to switch to safari or chrome to complete transactions.

bold textMozilla Firefox failing as a browser on many levels. It's been my default browser for years. I am now having to switch to safari or chrome to complete transactio… (read more)

bold textMozilla Firefox failing as a browser on many levels. It's been my default browser for years. I am now having to switch to safari or chrome to complete transactions & for basic utilization of websites where there was not a problem before.

Firefox 105.0.3 MacOs Monterey Version 12.6

Asked by josleed 1 year ago

Last reply by josleed 1 year ago