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  • Archived

Crash still happens in Troubleshoot Mode. See Crash ID below.

Following instructions on crashes. Here's the Crash ID: bp-4d41c3d8-62ef-44e0-a320-8241e0220908 The machine with the crash problem is Win 10 with Firefox 104.0.2 (64 bi… (read more)

Following instructions on crashes. Here's the Crash ID:

bp-4d41c3d8-62ef-44e0-a320-8241e0220908

The machine with the crash problem is Win 10 with Firefox 104.0.2 (64 bit) installed. The machine I'm submitting this request from is Win 7 with Firefox 104.0.1 (64 bit) installed.

Please advise what to do next. Thanks.

Asked by italiangm 1 year ago

Last reply by italiangm 1 year ago

  • Archived

How to organize addons to groups?

Hello Is there way how to organize my addons to groups on firefox toolbar? Let's say that I want to have folders or containers or groups for: video addons, shopping addo… (read more)

Hello

Is there way how to organize my addons to groups on firefox toolbar? Let's say that I want to have folders or containers or groups for: video addons, shopping addons, searching addons, tabs addons, ... (see attached image).

Asked by Mike_BossO 1 year ago

Last reply by Terry 1 year ago

  • Archived

Sound crack, Balance shift

Device: M1 Macbook Air, Monterey 12.5.1, Media output device: Pixel Buds A. Audio cracks and balance shifts to one bud when pausing/ playing a Youtube video, YT Music aud… (read more)

Device: M1 Macbook Air, Monterey 12.5.1, Media output device: Pixel Buds A. Audio cracks and balance shifts to one bud when pausing/ playing a Youtube video, YT Music audio, etc. for a split second and is very jarring. Works fine in other browsers.

Asked by Ayush 1 year ago

Last reply by Andrew Brehm 1 year ago

  • Archived

Change Email address in Firefox Account

My email account has been discontinued due to identity theft. I can't log into my Firefox account without entering a confirmation code that is being sent to a nonexisten… (read more)

My email account has been discontinued due to identity theft. I can't log into my Firefox account without entering a confirmation code that is being sent to a nonexistent email address. What is the work around for adding a new email address? William Friedman [email]@gmail.com

Asked by FRIEDMAN26 1 year ago

Last reply by NoahSUMO 1 year ago

  • Archived

How to Recover "Lost" or "Missing" Log-In's & Passwords??

(Mon. 9-5-22 @ 8:13pm CST) How do I Recover "Lost" or "Missing" Log-In's & Passwords that for years have been In the Password Manager inside Mozilla Firefox?? … (read more)

(Mon. 9-5-22 @ 8:13pm CST) How do I Recover "Lost" or "Missing" Log-In's & Passwords that for years have been In the Password Manager inside Mozilla Firefox?? I REALLY NEED HELP ON THIS PLEASE!! Hello, I have no idea where almost 270 website / user names & passwords have Gone?? I used to have Over 300 in my Firefox/Mozilla Options/Passwords File, (Password Manager) up until 2 or 3 weeks ago.. Now, I have Only 33 user names/Passwords when I opened it up tonight.. The reason I went to FIND a user name & password for it, is Because I have (2) Programs that are NOT OPENING UP now, And (1) Program happens to be my ( WEBROOT Internet Security & Anti-Virus Software from Best Buy / Geek Squad..) This Webroot Loads Automatically every time I Boot my Computer, and Runs in the Background of my Windows 10 64-Bit operating System.. But, just about 2 weeks ago, the Webroot Dashboard that "Normally Opens" up in "Green", Now Opens up in "RED" and wants me to Provide my "Membership ID", and The "Product Key" to it.. And this is a Paid Subscription thru Best Buy / Geek Squad Every Year, ( and Does Not Expire until This coming November of 2022..) So, Now I Know why this Webroot is Not Loading, and is asking me for my "Information".. Because I am MISSING This Information, And 269 Other Logins, & Passwords from Mozilla Firefox.. Could SOMEONE? Please, Advise me as to "WHERE" the "Encrypted" (User names & Passwords) are on my Hard drive?? And How do I "IMPORT" These "FILES" back into Firefox's (Password Manager) ?? Thank You, DEXTER in Texas..

Asked by DEXTER 1 year ago

Last reply by cor-el 1 year ago

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  • Archived

Firefox can't find printer

I am running Unix Ubuntu 22.04 with Firefox 104.0.01 (64 bit). My Canon LBP 6230DW works fine in my word processor and in Chrome, but it does not show up in the Printer d… (read more)

I am running Unix Ubuntu 22.04 with Firefox 104.0.01 (64 bit). My Canon LBP 6230DW works fine in my word processor and in Chrome, but it does not show up in the Printer destination field when I am in Firefox. The only print option is to "Save as PDF." How do I get the Canon to be a print destination in Firefox?

This is my second request because I can't find my original question. jonzn4SUSE has asked me to upload print screens, which are attached. Carl ([email removed from public])

Asked by CMayer1 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Why did msg. "your browser is being managed by your organization" suddenly appear on my ff settings page?

Suddenly today a message appeared at the top of my settings page saying: "your browser is being managed by your organization". I am on a personal computer in my home, th… (read more)

Suddenly today a message appeared at the top of my settings page saying: "your browser is being managed by your organization". I am on a personal computer in my home, the only computer I have. I don't have an organization. Have I been hacked or why is this suddenly on my settings? I am not very tech literate, an older person so can't do very complex things. I don't want anyone but me managing my settings. I am the only one using my computer. I am on Windows 7 Home premium.

Asked by shonatrill 1 year ago

Last reply by shonatrill 1 year ago

  • Archived

Passwords missing from about:logins

I have Logins & Passwords (about:logins) as a bookmark in my toolbar. Sometimes you need to look up a password. I opened about:logins in a new tab and there is nothin… (read more)

I have Logins & Passwords (about:logins) as a bookmark in my toolbar. Sometimes you need to look up a password. I opened about:logins in a new tab and there is nothing there. No content, whatsoever.

I AM logged into Firefox. No, I haven't installed any security features recently. My history and my bookmarks are all intact. When I go to a previously visited site, I DO get the prompt for my user name and it DOES supply the password. It's only about:logins where no data at all is displaying. I can't search, it isn't showing me anything.

I tried to export passwords from about:logins but it didn't work, that is, I thankfully actually remembered my Firefox password and it prompted a csv download, but nothing was saved (presumably because there is no content within about:logins) to generate into a csv.

Now what?

Asked by AnnaRocks 1 year ago

Last reply by AnnaRocks 1 year ago

  • Archived

After closing current active tab, select to tab to the left

I have this addon, but maybe I'm not using it right Select After Closing Current Most of the time, when closing a tab, I'm taken to the tab on the right. I want it to… (read more)

I have this addon, but maybe I'm not using it right

Select After Closing Current

Most of the time, when closing a tab, I'm taken to the tab on the right. I want it to go to the left, unless the tab to the right is the last active tab.

Asked by noel_envode 1 year ago

Last reply by noel_envode 1 year ago

  • Archived

Firefox changed my password, but didn't save it!

Hey Firefox Team, Earlier this evening, I was doing a little security update and changing the password to my Twitter and email addresses. Standard stuff. Firefox suggest… (read more)

Hey Firefox Team,

Earlier this evening, I was doing a little security update and changing the password to my Twitter and email addresses. Standard stuff. Firefox suggested a secure password and I agreed; Firefox came up with a good one. The key icon in the URL bar showed a little message that said it had saved the passwords. Hooray.

It turns out, it didn't update my passwords at all and now I am locked out of my accounts. Firefox hasn't saved these new passwords it came up with and I'm stuck with my old ones which, obviously, don't work.

What can I do?

Asked by JTD 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox forces HTTPS for web sites, even if this option is disabled in settings

Installed version: 104.0.1 (64-bit) on Windows 10, current as of this instant date. Ref: This question was asked previously at [https://support.mozilla.org/en-US/que...… (read more)

Installed version: 104.0.1 (64-bit) on Windows 10, current as of this instant date.

Ref: This question was asked previously at [https://support.mozilla.org/en-US/que.../1341115] about a year ago with no replies or answers.

Issue: I am attempting to access a flight-sim site, http://forum.ivao.aero, and due to the way the site is set up, they refuse to accept https connections. (I know, stupid, but don't bark at me about it. . .)

My problem is that, in settings, I have the preference for enforcing https turned off - yet no matter what I try, it ALWAYS converts it to a HTTPS request.

Trying the same site in Chrome works as expected - though Chrome does get a bit fussy - however, once you reassure it that you haven't lost your mind, it lets you view the site. . . (wink!)

Firefox, on the other hand absolutely REFUSES to allow HTTP requests, which is fatal. Not only for this, but for certain things I do with in-house robotics experiments that are http by default and won't change any time soon.

How do I fix this? Is it even POSSIBLE to fix, or is Mozilla going to assume that everyone is using https and everyone else can go pound sand?

Asked by jharris1993 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Where does Firefox 104.0.1 cache screen icons on a windows 10 PC?

I changed the screen shortcut icon for https://mappingsupport.com. Then in the profiles folder, I renamed the file favicon.sqlite, closed Firefox and restarted my PC. Bu… (read more)

I changed the screen shortcut icon for https://mappingsupport.com.

Then in the profiles folder, I renamed the file favicon.sqlite, closed Firefox and restarted my PC. But when I saved the mappingsupport shortcut to my screen, I still see the old shortcut image.

I also tried going to Privacy and Security where I deleted 'Cached web content'.

How do I tell Firefox to get rid of that old shortcut image and use the new shortcut image instead?

Chrome on my PC saved the new shortcut icon to my screen. My iPad also saved the new shortcut icon to the screen.

Asked by josephelfelt 1 year ago

Answered by cor-el 1 year ago

  • Archived

downloads

I'm using Firefox 104 on LInux Mint 19. In settings I have downloads set to the Download folder and "always ask" is checked. However, when downloading a file the dialog o… (read more)

I'm using Firefox 104 on LInux Mint 19. In settings I have downloads set to the Download folder and "always ask" is checked. However, when downloading a file the dialog opens to some random folder that ff creates under /run/user/1000/doc, every time, and every time I have to navigate to where I actually want to put the file otherwise I'd have to go searching deep into the file system to find it. In earlier versions (I still have a copy of ff 71 installed too) The download dialog opens to the download folder and if I save the file elsewhere the next download opens to the folder where saved the last file. This is the behavior that I want in ff 104. How can I set that up?

Asked by markf442 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Captions don't update when window not in focus (Alt Tabbed)

I tend to stream YouTube and other online video streaming services via Discord and I tend to also have captions enabled but when I Alt Tab to get into the discord call ca… (read more)

I tend to stream YouTube and other online video streaming services via Discord and I tend to also have captions enabled but when I Alt Tab to get into the discord call captions do not update. I've tried going into private mode, safe mode and tried a new profile with no dice. Waterfox doesn't have this issue and it wasn't always present in Firefox, at first it happened randomly now it happens all the time. I've also tried other voice chat apps and have confirmed it's not a Discord issue with Firefox.

Any ideas?

Asked by ramzialhaddadtm 1 year ago

Last reply by ramzialhaddadtm 1 year ago

  • Archived

cookie selection

Skysports.com always asks me to select cookie options. Allow or View options and reject. I always choose the second one. The problem is. I can never choose the options. … (read more)

Skysports.com always asks me to select cookie options. Allow or View options and reject. I always choose the second one. The problem is. I can never choose the options. Opera browser, a better browser than this one, shows the options and allows me to choose. Sky just shows the same box every single page and I have to go through the same sequence every time.

Your cookie options

Sky and its trusted partners need your permission to store and access cookies, unique identifiers, personal data, and information on your browsing behaviour on this device. This only applies to Sky Sports. You don’t have to accept, and you can change your preferences at any time via the Privacy Options link at the bottom of this screen. If you don’t accept, you may not see some personalised ads and content. If you are a Sky customer, we may personalise ads and content by using the Sky account and product information we hold about you. Find out more about how your data is used below:

Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you.

Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. Ad and content performance can be measured. Insights about audiences who saw the ads and content can be derived. Data can be used to build or improve user experience, systems and software.

Precise geolocation and information about device characteristics can be used.

If you don’t want to accept, please select View options or reject below where you can also see how and why your data may be used. You can also see where we or our partners claim a legitimate interest and object to the processing of your data.

Asked by pete_scott2 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Failed Update ... What next?

My wife has an older Mac. About a week ago, a pop-up from Firefox told her to update her program. She loaded in the new one and when she tried to open it she got the mess… (read more)

My wife has an older Mac. About a week ago, a pop-up from Firefox told her to update her program. She loaded in the new one and when she tried to open it she got the message that her computer was too old for the update.

We had to reload the most recent update which had been running on her computer.

Now, none of her bookmarks show up and the bookmark toolbar will not display near the top of the screen as it used to.

None of help items online are of any use because what they say will show up on the screen (such as when you enter "about:profiles") is not what shows up on her screen.

Is there any way to recover her bookmarks, passwords and other saved data, please?

Asked by tomcarney8985 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago