All Products Support Forum

Hello, I regularly open pdf files and other documents with local readers/writers by selecting the option "open with". My big issue is that the files are yes opened with the local reader, but they are also automatically downloaded in the "Download" folder.

Before files were stored in a temporary folder, and I would like to continue like that because my "Download" folder is exploding and it's a mess!

Or, at least, there should be an option to select where to download automatically the files when I select the "open with" option. So I can chose a folder that I now is to be trashed.

Thank you!

Following direction on Help Page - Trying to sync tabs, bookmarks etc from one laptop to another. In settings, devices are said to be logged in and sync set to sync pretty much everything. Clicking the menu top right - only shows my email @ the top, then New Tab etc - but nothing about "Sync Now" or "Sign In" What am I missing? TIA, Jean

Hi,

I am trying to connect my device to a web page crypto wallet and get this message/prompt: Windows security Making sure it's you Please sign in to https://wallet.thetatoken.org This request comes from Firefox, published by Mozilla Corporation

Insert your security key into the USB port, I bought a security key but do not know what they are asking for?

Can anyone help......

mike

How do you clear the cache? I am having problems logging in to my zonealarm website. They tell me to clear the cache. And how do I make sure I don't clear all my stored passwords and preferences?

I have used OneDrive with containers for several years for my clients. Recently I can't open OneDrive in a container, but I can open Outlook. Very frustrating. Any suggestions?

Hi, my Firefox on Win10 doesn't work, I've been forced to go back to Chrome. After a crash in Win10, Firefox doesn't work anymore: it opens, be it launched by me or by other programs, but it just sits there, blank, doing nothing. It is impossible to interact with menus and everything. Task Manager shows two open instances of the browser, using RAM, but the browser doesn't do anything. It doesn't "crash" and it doesn't freeze, it just stays like that. If I quit it and try opening it again the PC tells me it's open already, and Task Manager shows a couple instances staying there after quitting it, as if it stayed stuck. I tried resetting it from the Apps settings of Windows, but nothing happened, I tried uninstalling it and then installing it again, but nothing happened. Restarting the PC a couple of times changed nothing. In the end, I had to go back to Chrome and even put it as default browser because all programs were calling up Firefox which stayed unresponsive. Anybody knows what I should do in a case like this?

hey folks,

since today firefox wont load any websites out of troubleshoot mode. not even settings/ about:config. if i open a page in a new tab it just stays blank and nothing is happening.

in troubleshoot mode i turned off hardware acceleration - nothing changed after restart. i updated the runtime file "Visual Studio 2015, 2017, 2019, and 2022", which is suggested in different help-posts, i deactivated all addons, i created a new profile and also tried an imported one from eralier today - so far nothing has worked.

i also reinstalled firefox with version 99/ version 101 two times, after i cleared %APPDATA%-data.

im also just using windows defender as antivir.

please elp, i'm out of ideas.

When I add a new bookmarks I can see them in "Recent labels", but not in "Other bookmarks" (the last one in that folder is of the 20th of February 2022), so I can see only my last 10 saved bookmarks from the 02/20/2022 since now. The bookmarks are surely saved, because if I try to delete one fromt the "Recent labels" another one less recent appears, but only in the "Recent labels" folder and not in the "Other bookmarks". So, what I have to do to see my saved bookmarks not present in the "Other bookmarks" folder, but not so recent to be visible in the "Recent labels"? Thank you!

Hello, Few days ago I noticed that Firefox started complaining about self-signed certificate issues, although I added my CA certificate to authorities months ago. It worked without any problem, but now I'm unable to open any of my internal sites anymore.

I tried to open a random site in Chrome, but the same issue. So you immediately will say the is in the certificate, but wait. I have few VMs running on Virtualbox, so I decided to test in there. Guess what, no issues at all. I tried in Fedora 25 (the Firefox version is below 100), then tried Windows 100. Both worked. Then I decided to update FF to the latest version, guess what - it broke again =]]

So something has changed, but I really don't have a clue what causes the issue. I attach the screenshot of detailed CA view from Firefox.

i own a macbook and have recently switched from chrome to firefox- in my mac settings, it hasnt given firefox the permissions to use my microphone or camera. it doesnt show up the usual list to be able to allow the permissions. i've enabled microphone and camera permissions for the websites i want through firefox, but i cant even unmute myself. i think i need firefox to give me a popup and ask for microphone permissions, but it hasnt done that- and even if it did, i think it would show up in the list for allowing permissions through my mac settings (it shows applications that have requested for microphone access).

I started up my computer today; I tried to open up a youtube video in picture-in-picture add-on, but it wasn't there. I restarted my computer, completely closed firefox, looked into settings for the picture-in-picture settings that are supposed to be under 'Browsing' in General but I can't find the settings for it there either. I have tried using other video sites, but nothing works.

Been using Firefox for long time on a Win10 machine. Motherboard failed. Saved the C drive. Question is how to move bookmarks (profile files ?) from the old C drive to the new Win11 computer? I tried moving the profiles over from the old C drive to the new computer but Firefox would not recognize them and shutdown. Restored the Win11 files and Firefox is again happy.

Currently using 101.0 (64 bit) on Windows 10.

It's quite annoying to try to type a capital F using Shift F but end up with developer mode.

I tried in privacy mode and this still occcurs, so I think it's not something my add-ons do.

Is there any way to disable this feature?

When I pin a tab, then quit Firefox, the pin is lost forever.

Most other tickets I've seen are about restoring them, but I'm looking for some setting to change so that I can pin tabs.

My history is set to: Remember My setting to delete all cookies and site data on close is unchecked

Any ideas?

Thanks a million!

When opening pdf's attached to emails they used to automatically be opened by my pdf viewer software. Then they started opening in Firefox on another tab, which was fine. Now I first get an error message from firefox where I need to click on "open site in new window" it isn't a site but a pdf?? How do I get it to go back to opening with Adobe instead?

Thanks, Jeff

Hello. I just closed by accident my main window so I restored it, but it apparently lost all the container data and restored all non-pinned tabs to the default container.

Is it normal, is it a bug or is it a yet-to-be feature?

It feels like a bug because pinned tabs (which were not present/open in the secondary window that stayed open when I accidentally closed the main one) where duly opened in their respective containers.

I keep trying to add Honey extension using Firefox. It shows that I have downloaded the extension, but it is not working. I know I am doing something wrong, but I don't know what it is. Thank you!

When I click on the Firefox icon to start browsing, the Zoom meeting program opens automatically! How do I prevent that from happening?

Thank you for your help.

I know there's [[an article|https://support.mozilla.org/en-US/kb/sync-custom-preferences#w_sync-custom-preferences]] on how to sync custom preferences. I wanted to sync my toolbar customizations and some other preferences like disabling disk caching. And I don't even have other firefox instances, instead I just want to sync only on one device, so that I can continue the same setup when I signin later on the same device.

I've tried to add services.sync.prefs.sync.browser.uiCustomization.state, "services.sync.prefs.sync.browser.cache.disk.enable" and set it to true. But it doesn't work. What am I missing? No one seems to address this. May I am missing something.