All Products Support Forum

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "Learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

I wish to install and use the Firefox browser on my old 64bit Windows 7 laptop.

I believe the last v115 will be the last Windows 7 compatible version of Firefox, if this is correct where can I find this or the correct version of Firefox to download and install on my Windows 7 laptop?

The Firefox website only seems to provide v119 now.

Thanks, Graham

how do i open/load all firefox tabs from another device into active tabs on this device? should be more intuitive and direct than having to navigate 4 levels deep into menus: view > sidebar > synced tabs > open all tabs

enhancement request to offer 'open all tabs' on level 1.

i did find the solution here: https://support.mozilla.org/en-US/questions/1413287#answer-1580578 How to open all synced tabs

I was informed in the last text from a TB agent to ... "Be sure to do periodic backups." Could someone please--be specific!--tell me how to do this? And how frequently is a good idea? Thank you!

Hello,

I just copied my whole profile folder from a Debian 12 (Thundebird 115.7) to a Ubuntu 22.04 (Thunderbird 115.8). I expected when running it, to find it in the exact same state because, as what I'm aware of, everything is stored in the profile and nowhere else on the filesystem.

But, I found that: - my favorite folders (around 10) weren't there (well, only 1 of them) - A lot of mails were in "unseen" state (not the unread/read marker, but that star that appears the first time you open a folder for mails that has just been downloaded), where they were already seen

So my concern is about where/how are those values supposed to be stored, and why they don't seem to "migrate" as well? And, may there be some other things that didn't come too?

Hi, I'm having a problem with my email. It comes to me through my website Bradfraser.net, and is hosted by Viux. Apparently Viux went out of business a while ago and didn't tell anyone. My email stopped arriving at bradfraser@bradfraser.net two weeks ago and all attempts to rectify this have been stymied by my not having my dashboard info for the site, and I am unable to get it from Viux. (Which seems to have a bot answering questions.) Is there any way you can help me access this email account and get it running again? Any help would be greatly appreciated.

Hello Community Please help me to start again with Firefox from scratch. Last Month I downloaded Thunderbird email app and set up with a new email account using mailfence. Now I find that my mailfence email address was only a free trial and I have to pay to continue to use. I now wish to set up with my original free email with gmail. I did uninstall the Thunderbird app and then installed from fresh. Unfortunately it still has the mailfence email remembered in the Thunderbird App. How so I start again from scratch using my gmail account instead of the mailfence account that has now expired? Thank you in anticipation of you help.

Suddenly yesterday afternoon I became unable to download emails to Thunderbird (I can still do it in talktalk). I get a message "Unable to write the email to the mailbox. Make sure the file system allows you write privileges and you have enough disc space to copy the mailbox." I have checked there is plenty of disc space. What can I do to get the system working again? I suspect Thunderbird downloaded an update yesterday.

Hello and thanks in advance to anyone offering help, very much appreciated. My partner hates computers but has to deal with them for her home based work. After long struggle she has got to grips and enjoys the functionality of Thunderbird. Her old laptop is on the way out and we got her a new upgraded machine (Lenovo windows 11). a 'friend' tried to solve a problem in the past and created a second account locally on her laptop that mirrors the incoming emails to her main BTinternet mail account. however, sometning went wrong and she hasd over 15000 duplicated emails on the second back up account. We wish to istall Thunderbird on her new machine as she doesn't like to windows mail app and noy 'enjoys' (sic) the thunderbird, especially coulering emails for easy reference. we were told that if she deletes the second account, all of the mirrorede emails on the desired/to keep BT account will also be lost. we are now wondering if it is possible to download Thunderbird onto the new machine and somehow not import the unwanted account when she signs in etc. We are hoping also that when she downloads and installs and signs in.... (the above query accepted) that her folders will also import and be populated. But!... only for the account she wants. i hope this has been clear? The server is imap from BTinternet email thnaks to all who read this far

I added a new email account to my existing Thunderbird running other email accounts and it only loaded the Inbox from the newly added account and none of the other folders and sub-folders. What did I do wrong or not do? Grateful for any help please. Full disclosure - I had had the newly added account on this Thunderbird before but it had a load of ghost folders and was missing many others, so I removed the account (under Account settings) and then re-Added it.

I'm trying to import emails that I backed up from my wordpress website's hosted email on hostgator. I have downloaded a mail.zip file however when I try to import it using Thunderbird it shows 0 emails imported. How can I import the emails using the file I have?

Thanks in advance!

I want to import my old emails from another thunderbird installation to this one. Both on the same computer. My old thunderbird installation had the local folders set up to point to an external SSD. I hadn't used it in a few years, and when I restarted thunderbird it lost all of my local folder information. I moved the email files (e.g. 2006 and 2006.msf) from the SSD into the local folder of the installation (I found the local folder from Troubleshooting Information). It's still not showing up. First screenshot is of the files I copied and pasted.

I also tried importing but there was an error, second screenshot is of the error.

The Debian Firefox packages available are only 115.6. Thought it would be nice to have the latest. Grabbed all the dependencies according to the Mozilla web site.

Installed Firefox 121.0 as root and placed folder into /opt, as instructed. Went through all the settings and imported my bookmarks.

Now there is a 121.0.1 upgrade available but my browser won't automagically install the upgrade. Says click here to download. So I do. I get the entire tar.bz2 bundle, which creates a full directory structure, as if I was starting over.

Can I just move a few files from that into the existing /opt/firefox directory to get the upgrade? If so, which ones?

Or, can I move few files from the existing directory into the new version, and replace the whole lot? If so, which ones?

Thanks in advance.

We have recently purchased a new work pc and installed Thunderbird successfully. It happily shows our current emails inboxes and the contents. However it is vital that I can still access old emails that have been archived on the old pc 'locally'. I have these saved in year folders, 2022, 2023 etc. The sheer size of these archives is causing me a headache, as I cannot see how to move them easily; 2023 alone is nearly 5GB! To give it some context, we are an engraving company and as part of the process we send and receive artwork files, hence the size of the folder. Customers return to us year on year and expect us to be able to recall what they used previously, or remember an email conversation of previous years. The minimum I need to keep is the 2023 email, but 2022 would be useful too. I have tried looking on Youtube, but all the videos there seem to be about moving the the 'live' emails rather than those than the archived folders saved on the pc. Any help on how to achieve this would be appreciated please.

Can somebody give me a version of firefox for my windows 7 professional (64 bit os) that actually work. I literally downloaded many versions of firefox (esr ones,normal ones) with exe and msi installers. But everyone one of then never works,sometimes it doesn't even install or sometimes it installs but gives error , sometimes it says we're sorry , sometimes it installs but doesn't open nor does it gave any error window. Im getting a headache.Please somebody help me (╥﹏╥)

After transferring an older (2021) TB profile into my pc and starting TB 115.6.0 64bit on a Windows 10 pc I was able to see the adress books of the old profile, but strangely TB does not know the accounts and consequentially does not show any of the stored mails of that profile (file "global-messages-db.sqlite" of that profile has 94.336 kb, so I guess there is content there). It would be very important for me to have access to these stored emails. I'd be very greatful for any suggestions that might help. Thanks a lot Michael