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  • Archived

lost everything with firefox

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, hi… (read more)

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, history and saved passwords

Asked by dj_dean 1 year ago

Last reply by FredMcD 1 year ago

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problem after moving the profile to 115 supernova

After moving my thunderbird 104 profile to 115 supernova (including the profiles.ini file), I can see the full list of accounts and folders in supernova, but none of the … (read more)

After moving my thunderbird 104 profile to 115 supernova (including the profiles.ini file), I can see the full list of accounts and folders in supernova, but none of the emails are visible. I can receive and send new messages, but again - none of them are visible when I want to see them later in the inbox or sent folders. Moreover, the right-click mouse button does not work on the whole list of accounts/folders on the left side of the agent. What to do. I have 16Gb of emails and cannot use them.

Asked by coinquistador 7 months ago

Last reply by fivish 5 months ago

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TB E-mail dissapiring and duplicate folders after migrating to a new PC

Hi, I recently moved to a new computer (win 10 to win 10). I wanted to transfer all of my e-mails, folders and accounts/settings, and plugins. Initially, I tried using t… (read more)

Hi, I recently moved to a new computer (win 10 to win 10). I wanted to transfer all of my e-mails, folders and accounts/settings, and plugins.

Initially, I tried using the good old mozbackup (yeah I know it isn't supported but last year I was able to use it without any issues on a laptop I took with me for a trip). It didn't really work well this time. It is a very big backup - 34GB (with over 140GB on disk size which is strange).

So I tried to start over, deleted all the accounts, created a new default account, and copied the Thunderbird folder from the old PC to the new one in its entirety to the new computer.

It seemed to work but after looking at my folders (I use quickfolders) I see that many of the older folders (which do work fine on the old PC) are now empty and after the restart, they are also duplicated (again not all just the older ones - not sure why these are affected and not the new ones).

How do I solve this issue? (I looked around and there are many suggestions but not too many success stories).

Iddo

Asked by zorg44 7 months ago

Last reply by zorg44 5 months ago

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  • Archived

Archives in most accounts missing!!!

Hi; I noticed today that many years of archived emails have disappeared in all but 1 account(yahoo). The only years still there are 2020 and 2021 in 5 different accounts.… (read more)

Hi; I noticed today that many years of archived emails have disappeared in all but 1 account(yahoo). The only years still there are 2020 and 2021 in 5 different accounts. 5 yrs in 1 account and complete 24 yrs in yahoo account. These accounts archives that disappeared are not stored on the mail server but locally. What has happened??? Can I get them back? How do I stop this from happening?

Asked by newdino 7 months ago

Last reply by Roland Tanglao 6 months ago

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Thunderbird deletes entire inbox instead of just the selected emails

Sometimes when I delete a group of emails from my inbox it deleted the entire inbox. It has happened twice now. When it did it yesterday I had 8 emails selected for del… (read more)

Sometimes when I delete a group of emails from my inbox it deleted the entire inbox. It has happened twice now. When it did it yesterday I had 8 emails selected for deletion. When I hit delete it deleted all 2200 emails in the box. When it was deleting them I confirmed that only 8 were selected by looking at the number of selected in the lower right corner of the screen. Worse, when I click undo the delete it does not restore the 2200 deleted but only the 8 that I had selected for deletion. This is a serious bug and has resulted in loss of all my emails over the few years.

Asked by mdudley 7 months ago

Last reply by Matt 6 months ago

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Places.sqlite gets. corrupted every time Firefox is closed

Hello, Every time I restart Firefox or it crashes or power cuts or anything, place.sqlite file gets corrupted and I have to replace the new file with the .corrupt file. T… (read more)

Hello, Every time I restart Firefox or it crashes or power cuts or anything, place.sqlite file gets corrupted and I have to replace the new file with the .corrupt file. This has been happening for over a year now, but my computer is always on and I turn it off maybe once every 4-5 months unless I'm forced to restart by a software or by power cuts or stuff. Lately I have been having issues with my Windows and I have to restart my computer quite often and it is very annoying. This happens whether I close Firefox with the X or using the Exit button or even if I keep it open and restart the computer. My places file is 75MBs. I have the same one since 2014. I'm using Windows 10 and latest Firefox edition. Any ideas?

Asked by exclusive01 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why does Firefox keep deleting my saved passwords?

For the second time in the last two weeks, Firefox has deleted all my saved passwords when the program has updated. This happens frequently and is REALLY ANNOYING. How do… (read more)

For the second time in the last two weeks, Firefox has deleted all my saved passwords when the program has updated. This happens frequently and is REALLY ANNOYING. How do I stop it? I am now going to restore the files from back up, about half an hour wasted.

Thanks and look forward to hearing back from someone.

Tim Jennings

Asked by timj1uk 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Existing profiles are not usable with newest version (99.0.1). A bookmarks and data appear lost.

When newest FF version opens, it cannot see any of the data that is in each of my three older profiles. I've switched to each one and each one appears empty with the new … (read more)

When newest FF version opens, it cannot see any of the data that is in each of my three older profiles. I've switched to each one and each one appears empty with the new version. Is there some new step to take in this version when switching profiles? How to bring an older version of Firefox and older profiles from Backup to replace what's now unworkable... and regain my important data? Thank you for your timely, much needed help.

Asked by roning5 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Lost settings preferences and addons

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working pe… (read more)

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working perfectly until this update, where if I try to change my profile to my old one, it forces me to create a new one which does not include my saved addons, settings, or bookmarks sometimes. I really need access to some of these things, so it would be great if someone can help me to recover it. I tried to troubleshoot by finding my extensions local folder from my old profile, and I copied it to a new profile, but it didn't work. I am also wondering, if I do copy the extensions successfully, how can I also copy the settings preferences? Any solution is appreciated, thank you!

( I tried this: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update )

Asked by reimoon 1 year ago

Last reply by reimoon 1 year ago

  • Archived

EVERY time Firefox does an update, my home page changes, my icons for add-ons are gone, EVERY time. I keep asking this question but the responses are not helpful.

EVERY time Firefox does an update just about everything changes for me, including my homepage, my icons for add ons are gone, now my link to my email is gone, I always … (read more)

EVERY time Firefox does an update just about everything changes for me, including my homepage, my icons for add ons are gone, now my link to my email is gone, I always wonder if I'm on the correct version or not. It says I am but what happened to all of my settings. I cannot tell you the number of times I've had to find my THEME and since there is no rhyme or reason as to how the themes are categorized it takes me forever to find the one I want. It doesn't seem to matter what settings I have entered because they are changed along with everything else. I have asked this question before and the answers I have received do not work. And another question. I do not like the background in "black" with the titles highlighted in yellow when I am searching. Very difficult for me to read, I've attempted to change that many times but can't seem to figure that out either. Oh, Lord where is Microsoft 7 when I need it? An OS that even I could figure out.

Perhaps finding the glitch in the changes that always take place after an update should be your next update.

Asked by Rhonda 1 year ago

Last reply by Terry 1 year ago

  • Archived

recovering my data after password reset

hi I've made a grave mistake, in a hurry I was in need of something from my mozilla account, so I hastely logged in but couldn't so I changed my password since I had acce… (read more)

hi I've made a grave mistake, in a hurry I was in need of something from my mozilla account, so I hastely logged in but couldn't so I changed my password since I had access to my email but I lost all my data.....and I do have my mozilla keys for this account. plz tell me there is a way to recover my data for the love of god btw, I didn't see no warning in the reset my password page about losing my data WTH tnx

Asked by mcdown0001 1 year ago

Last reply by mcdown0001 1 year ago

  • Solved
  • Archived

New Version of Firefox

This is not a request for help but a comment on the new version of Firefox. Today a new version of FF was installed on my computer and it wiped out ALL my passwords for … (read more)

This is not a request for help but a comment on the new version of Firefox. Today a new version of FF was installed on my computer and it wiped out ALL my passwords for EVERY account I own - personal and business. I am extremely pissed off because I have to reset all my passwords (which will take days)! For now on when you offer a new version of FF, warn the individual to back up their passwords and user names.

The question is am I going to keep using FF or just start fresh with another browser to avoid this headache in the future.

You have to up your game.

Rich

Asked by rjmelvin2 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Passwords are missing

Hello Firefox am an existing user as part of my system crash i lost all the installed software including Firefox after repairing my system logging on the same email [edit… (read more)

Hello Firefox am an existing user as part of my system crash i lost all the installed software including Firefox after repairing my system logging on the same email [edited email from public] @gmail.com i didn't get the saved passwords please do something it's really important

Asked by pranavpradeepmk5 1 year ago

Last reply by FredMcD 1 year ago