All Products Support Forum

When I try to access the internet with the browser, I get the Proxy server not found error, but the Proxy server option is turned off. https://prnt.sc/Z50tJ_dqe-zN https://prnt.sc/4ucbcQZmqusO

Trying to connect to a website, however this error message comes up everytime I try to connect. I am unaware of what exactly this message’s context is and also do not know how to fix/correct the issue.

Hi,

At Firefox iOS mobile app when I open and do a search, with google configure as main search, I’m always asked to login or accept the google policy.

Why the browser don’t save the information for next search’s? I don't have any option to enable or disable the cookies, I already have disable the tracking protection (at firefox settings) and still happen.

I have search for this topic: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-ios

But didn't find any solution.

Please let me know how to solve this issue, because with other browsers I don't have it, and I would like to still use Firefox.

thanks.

When trying to use the pay with Pay Pal button on any site that offers Pay Pal payment, a new about:blank tab opens but never links to Pay Pal. This issue does not occur on my desktop or when using Safari. This was worked in the past but has only recently occurred.

Hi,

I have a Samsung S22 Ultra on android 13 and the version of Firefox app is 107.2.0

All adult content is blocked whilst in a normal browser, however, in a private browser it's fine.

Trying to login to lovehoney.co.uk and annsummrs.com with no joy.

I am the bill payer and have no issues in Chrome.

Does anyone have any ideas as to what the issue is?

Thanks

I have encountered performance issues on my webite Gulfcareerz.online while using Firefox Focus for Android. I've noticed significant delays in page loading and occasional misalignment of elements. Are there any specific steps or configurations that can be implemented to enhance the browsing experience on this website? Your insights would be greatly appreciated. Thank you!

in this case, when I try to open ao3 from gmail links, the website just gets stuck loading (the lock symbol also has a slash across it). i try to open link in Firefox but same problem. (im on mobile btw)

i can access the same webpage just fine if i find it by searching manually in Firefox though

other website links work fine, and this problem only started maybe a few days ago

Hi I have discovered that when trying to login to https://help.ui.com it seems that some kind of redirection is broken just in Firefox focus.

I am able to successfully login to that website in Chrome, Normal Firefox and duckduckgo.

Step 1: navigate to https://help.ui.com on Android FF Focus Step 2: click the hamburger menu at the top Step 3: click login Step 4: witness the brokenness

I am trying to make a purchase on the 5% nutrition website. The browser will not allow me to change flavors from the drop down menu. When I select from the drop down the page reloads to the default. The website works on other browsers. I am running version 116.0.2. Thanks, Jesse

Last few days I am unable to see my Xfinity / Comcast & google emails via Firefox - but I can see them via Safari. Addresses are : [edited] @comcast.net, [edited] @gmail.com. Have been able to get them via Firefox for a long time prior. Also, lately firefox will stop my search until I click the FF icon where a wheel is turning and once I click it, it changes to a check mark and then I can proceed. Can you help please? Thank you.

This is nOT fun !! It seems impossible to learn how to activate "Java Script" on my Samsung cellphone !! ... and I certainly do not appear to be the only person with this serious problem !!

Jon Anderson [email address]

(Supporting Mozilla/firefox for decades !! )  : [email address]

I’m using Firefox browser 112.1.0 (build #2015944787) on Pixel 7 smartphone. Android version 13.

When I click on “see more’’ in comments section of an online post, the post does not expand. But when I click on ‘’reply’’ or ‘’Show more replies’’, the online post expands. See uploaded image. Note that when I use the desktop site version of the Firefox, the problem does not exist.

Is this an issue within Firefox? Could you share your fix? Thank you….

Hello! I've got a problem with installing website's PWA on my phone through the Install option in the 3 dots menu.

The website I'm talking about is 9anime.to and it worked fine on Brave, but when I switched back to Firefox, it just does not work for some reason. It also does not make an app icon or whatever it was supposed to do.

I'll provide the google drive link for the video how it looks on my end.

https://drive.google.com/file/d/12RzNUzgXvJyJ9u7Z0_uTdwGFjDNqMbro/view

I also included in the uploaded images, the Firefox version and as well my phone's version.

I'm trying to login to my Amazon account on the mobile android version of firefox. I keep getting a redirect/ web page doesn't exist error after I enter email and press continue (attached pic). Link: https://www.amazon.com/ap/signin?dplnkId=f28d1214-705c-485a-acdc-9cadf13697ee

I think it some setting I need to change in firefox I just don't know which one.

Ive cleared cookie and cache. I've tried both cell data and wifi and I get same webpage error. I can login with no issue on Chrome and desktop firefox. I'm using correct login info. I've disabled extensions.

Second message sent. On 11/12/22 I think Firefox updated to 106.0.5. Yahoo mail and Yahoo news do not work properly. Mail can not check boxes, just opens mail. Can not move to folders, etc. Yahoo news will only load one screen amount. Both work fine on Safari. Am I going to have to switch to Safari?? NEED HELP, Thank you. Email [email address]

For the last two months I am unable to use a Classmates.com webpage that I have been using for 15 years. It suddenly keeps giving me the following error message Secure Connection Failed

An error occurred during a connection to www.classcreator.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

I have contacted the company and they keep telling me it's my connection or browser and they can't help me. I know there is probably one setting that somehow is wrong but I can't get anyone to figure it out for me. I have tried everything possible. Can this be a browser setting that will not let me edit anything on this webpage? I can edit on other pages that are basically the same type of program ( reunions for schools) PLEASE HELP. YES, MY SECURITY CERTIFICATE IS PAID UP AND ACTIVE.