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  • Solved

MacOS Firefox crashes when view youtube video in fullscreen

Every time I open a youtube video in fullscreen, firefox crashes. `about:crashes` says "No crash reports have been submitted." Some information about my system: Fire… (read more)

Every time I open a youtube video in fullscreen, firefox crashes. `about:crashes` says "No crash reports have been submitted."

Some information about my system:

  • Firefox version: 122.0.1 (64-Bit)
  • Macbook Pro M2
  • MacOS Sonoma 14.3.1

If there is a way to get more information that you would require (like logs) please describe how I access them, so I can share them.

Asked by a Little Otaku 2 months ago

Answered by jonzn4SUSE 2 months ago

Firefox crashing constantly in QuickBooks online

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in th… (read more)

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in that it has fields in QBO that will not work, I have switched to Firefox because it handles the 'black' look and the columns within the ledgers are more stable, however Firefox is constantly crashing it can recover most times to where I was, but it is most infuriating. Question is, is this a known problem and can it be fixed by changing the settings? Geoff Woodford

Asked by Geoffrey 2 months ago

Last reply by TyDraniu 2 months ago

For some weeks now, TBird has been giving me errors when trying to download email from Comcast server

Recently, when I click on Get Messages to download email from Comcast server I receive error messages. One error shows "Login to server mail.comcast.net with username X?… (read more)

Recently, when I click on Get Messages to download email from Comcast server I receive error messages. One error shows "Login to server mail.comcast.net with username X?X?X failed. Retry, Enter New Password, Cancel".. Second error shows "Sending of passwowrd for user X?X?X did not succeed. Mail server mail.comcast.net responded: [AUTH] Temporarily blacklisted IP Address - try again later" I spoke with Comcast tech support and they, of course, gave me the standard line that I was using a 3rd Party App for email and they could not support that and I could instead use the email on line at my Comcast account site utilizing the antiquated Comcast mail options. They finally attempted to help and after they researched the issue they suggested I change the Server Name setting form 'MAIL.COMCAST.NET' to 'IMAP.COMCAST.NET' and changed port from 995 to 993. I tried making those changes and was not receiving the error statements. But I also was not seeing ANY email downloaded or message indicating TBird was login in the Comcast server. I then changed the Server Name back to 'MAIL.COMCAST.NET' and port back to 995. TBird then correctly downloaded dozens of emails. When I tried to same thing the next day, though, the error problems had returned. Finally, I was looking at Tools>Account Settings and selected Add-ons and Themes in left pane. I noticed Bitdefender Toolbar was enabled under Extensions so I tried switching it to disabled. Voila, the program would once again download emails. But a short time later another try to Get Messages resulted in the errors again. Can anyone answer with changes to connect properly to Comcast for email? Any help would be greatly appreciated.

Asked by joe_the_mole 2 months ago

Last reply by joe_the_mole 1 month ago

Blank emails after 115 update

Hello, I regularly move my emails to local folders. Today, after updating to version 115.6.1, hundreds of emails in one particular folder appear completely blank, withou… (read more)

Hello,

I regularly move my emails to local folders. Today, after updating to version 115.6.1, hundreds of emails in one particular folder appear completely blank, without subject, correspondents, or content (see picture). The rest of them are fine.

How can I restore the content of those emails?

Or maybe it's just a bug and they're not "real" emails. How do I know for sure?

Cheers!

Asked by Wikets Software LTDA 3 months ago

Last reply by Wayne Mery 3 months ago

Hero Wars facebook game not loading in firefox browser

Hero Wars facebook game not loading in firefox browser and was working before and now not loading the games and games loading in all other browser like chrome and like… (read more)

Hero Wars facebook game not loading in firefox browser and was working before and now not loading the games and games loading in all other browser like chrome and like using firefox browser

Asked by mohammed 2 months ago

Last reply by zeroknight 2 months ago

Can't login to Yandex mail

trying to get email - got this error; How do I fix this?????????? Happening last few days. my email: [edited] @yandex.com Sending of password for user pizzipie did n… (read more)

trying to get email - got this error; How do I fix this?????????? Happening last few days.

my email: [edited] @yandex.com

Sending of password for user pizzipie did not succeed. Mail server pop.yandex.com responded: [AUTH] login failure or POP3 disabled, try later. sc=75IVcg0DLKo0_290005_

Asked by pizzipie1 5 months ago

Last reply by david 5 months ago

  • Solved

Security risk - "Thunderbird detected a potential security threat"

I opened Thunderbird this morning and there were no issues. Closed it and just now reopened and I'm getting this message: Thunderbird detected a potential security thre… (read more)

I opened Thunderbird this morning and there were no issues. Closed it and just now reopened and I'm getting this message: Thunderbird detected a potential security threat and did not continue to live.thunderbird.net. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

It downloaded 28 emails but will not let me see/access them.

Can anyone help? Thanks, Linda

Asked by sunapeedog 1 month ago

Answered by sunapeedog 1 month ago

Thunderbird emails with attachments not sending

A few days ago emails with attachments (pdf, jpeg), and of various sizes, stopped sending (timed out). The problem appears to only exist when I send from my desktop, not … (read more)

A few days ago emails with attachments (pdf, jpeg), and of various sizes, stopped sending (timed out). The problem appears to only exist when I send from my desktop, not using webmail. All had been working fine prior to a few days ago. Emails without attachments send fine. Incoming emails (with and without attachments are also fine). I have had several discussions with my internet service provider who claim there is no issue at their end. I have checked my account/server settings in Thunderbird and all seems correct there. I'm using the POP mail server, if that is relevant. Any thoughts or suggestions welcome. Not being able to send emails with attachments if a major impediment.

Asked by grantdixon 1 month ago

Last reply by grantdixon 1 month ago

Latest Update (3-23-24) MAJOR BUG needs fix

Upon reopening Thunderbird mail today, I find that the latest update does not allow emails to be opened in a new window with one-click. Clicking on an email launches the … (read more)

Upon reopening Thunderbird mail today, I find that the latest update does not allow emails to be opened in a new window with one-click. Clicking on an email launches the message in a new tab instead of a window. Why create a new issue like this? DUMB . . . please fix.

Asked by maxherr 1 month ago

Last reply by david 1 month ago

  • Solved

Firefox freezes when handling tabs

Hello everyone. Since installing Linux Mint in May 2023 I have been having this issue with Firefox. Description of issue: When I switch between (or drag) tabs in a Firef… (read more)

Hello everyone. Since installing Linux Mint in May 2023 I have been having this issue with Firefox.

Description of issue: When I switch between (or drag) tabs in a Firefox window, the whole window becomes unresponsive, with the last tab I was switching from still in front. Often the contents of the window start to flash (disappear and reappear, leaving a black backgground) every 2 seconds. I can drag the window around, scroll, minimize it, but it is impossible to give any input in any tab. The only action somewhat possible to do inside the window is bring other tabs in front, it is still quite hard for the input to register, and if it does, it takes 10+ seconds. The issue goes away if I close the specific Firefox window, or if I manage to select and drag one tab out of the frozen window into its own new window. Then everything works as intended, like nothing ever happened.

I can reliably cause the freeze-up in a short time by holding CTRL+TAB and drag one tab to change the order while firefox cycles through the tabs in the open window.

While the window is frozen, the rest of the desktop is responsive as normal, even other Firefox windows. If I try to interact with the frozen window I can rarely see spikes of CPU usage. RAM stays at normal usage levels, far from being full.

What I have tried so far that has had no effect on the appearance of the issue:

1) Disabling all extensions i have

2) Run in troubleshooting mode

2) "Create a new places database" as suggested [https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_fi...]

3) Disabled hardware acceleration

4) Creaing a new firefox user profile

5) Use "Refresh Firefox" from the troubleshooting page

6) Use the Flatpak version of firefox

7) Reinstall firefox

Here is my system information

here

Asked by nico.venuti 4 months ago

Answered by zeroknight 4 months ago

message from Thunderbird when trying to access account "may have too many cached connections, use IMAP Advanced Settings to reduce cached

After clicking the Thunderbird to enter my email the whole system goes through connecte3d to uepat624@gmail.com then up comes a message from Thunderbird indicating "you m… (read more)

After clicking the Thunderbird to enter my email the whole system goes through connecte3d to uepat624@gmail.com then up comes a message from Thunderbird indicating "you may have too many cached connections use IMAP Advanced Settings to reduce cached connections" Then things continue on for probably 5 to 10 mins. sending login info, looking up IMAP, checking mail server capabilities, looking for folders, sending login, opening folder box, downloading

Eventually email inbox and messages come up. I can send, receive and send mass mailings but when you read a message and want to go back to the inbox you have to scroll all the little boxes at the top of the screen back to the one that says "inbox".

I need someone to remove the cached connections. Pat Blackburn

Asked by Pat Blackburn 5 months ago

Last reply by Toad-Hall 6 days ago

Browser keeps refreshing page if I leave the app

I have a strong phone sd 870 and 6gb ram so need to put the blame on that.. but this browser keeps refreshing the webpage as soon as I leave to other apps.. yes I tried w… (read more)

I have a strong phone sd 870 and 6gb ram so need to put the blame on that.. but this browser keeps refreshing the webpage as soon as I leave to other apps.. yes I tried with no battery restrictions but didn't solve the problem

Asked by naimurrohmantamim 5 months ago

Last reply by Paul 5 months ago

  • Solved

Can't open Firefox - error re "platform version '120.0.1'

Hello, Clicking to open Firefox gives me the following error message: Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= … (read more)

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

Asked by Julie 5 months ago

Answered by Terry 5 months ago

Firefox constantly freezing and locking up. Attempts to clear history paralyses browser.

I've noticed lately that my Firefox keeps freezing and hanging up at random periods for no apparent reason. I have very few plugins and it even happens with them all disa… (read more)

I've noticed lately that my Firefox keeps freezing and hanging up at random periods for no apparent reason. I have very few plugins and it even happens with them all disabled and removed. I've tried resetting Firefox to default everything yet it makes no difference.

Also I can not clear history. I've tried multiple different clear history plugins but none of them work at all. And when I try the traditional way of clearing Firefox history the window pops up and then the entire browser just freezes while 'clearing' and never gives me back control, I have to force quit and restart to regain control. And then when I relaunch the history is still not cleared!

So aside from the constant lagging and lockups it seems that any attempt to delete history whether using the inbuilt function or adding plugins messes up the whole browser.

Googling this issue it seems others are having the exact same problem with Firefox and yet any suggested solutions (reset browser) don't seem to be working for may of them.. Or me.

Asked by godzoo 4 months ago

Last reply by zeroknight 3 months ago

  • Solved

Online forms don't appear in Firefox

Online forms don't appear in Firefox (Windows 10 PC), but do appear correctly using Edge or Chrome. This has been happening for quite some time. I have o switch to Edge o… (read more)

Online forms don't appear in Firefox (Windows 10 PC), but do appear correctly using Edge or Chrome. This has been happening for quite some time. I have o switch to Edge or Chrome to see the fields to fill in on online forms.

Asked by mwrr 4 months ago

Answered by cor-el 4 months ago

  • Solved

Personal subfolders have disappeared

For many years, my wife and I have each used Thunderbird on our own computers. Several weeks ago, when my wife turned Thunderbird on, a new screen appeared that mentioned… (read more)

For many years, my wife and I have each used Thunderbird on our own computers. Several weeks ago, when my wife turned Thunderbird on, a new screen appeared that mentioned account setup and directed her to set up her existing email address. When she did, a home screen appeared that was significantly different than the one she had been using. But more than that, she lost all her saved emails and Thunderbird started to reload emails. The reloading ended with over 1800 “new” emails whose dates reached back for almost a year. Since then, after some work, the home page has been returned to its earlier look; downloading, sending and deleting are working as before. Missing are a few important, personal subfolders. We’ve tried a few things that we thought/hoped would return us to the point before everything went crazy. That hasn’t happened. Recently, we looked at the Profiles folder on each of our computers and saw something that, I think, is unusual and, I hope, might provide a way get her back at least some of what was lost.

The route to my Profiles is C: > Users > Me > AppData > Roaming > Thunderbird > Profiles In Profiles are two folders, one ends with .default and the other with .default-release. The only thing in the default folder is the file times.json. The default-release folder contains many files and folders, including the Mail folder. The Mail folder contains two subfolders: Local Folders and mail.comcast.net.

On my wife’s computer, there is only one folder inside Profiles. The name ends in .default. Inside that folder is the Mail folder. Within the Mail folder are six subfolders: Local Folders, Local Folders-1, Local Folders-2, mail.comcast.net, mail.comcast.net-1, mail.comcast.net-2. The Date Modified date for Local Folders is probably the date the problem started. Date Modified for Local Folders-1, mail.comcast.net and mail.comcast.net-1 is the same: a few days after the date for Local Folders. The dates for Date Modified for Local Folders-2 and mail.comcast.net-2 are the same, and change daily.

I’m hoping/assuming that the missing, personal subfolders are in one, or more, of Local Folders, Local Folders-1, mail.comcast.net, mail.comcast.net-1. What I’m asking here is: does anyone know of a way to easily locate and recover the subfolders and, then, move them into the correct location in Local Folders-2and/or mail.comcast.net-2.

Thanks for taking the time to read this long story.

Asked by I_Rufus 3 months ago

Answered by I_Rufus 3 months ago

YouTube Videos Lag Frequently: Video Pauses While Audio Continues Especially in Full Screen

I am running Firefox 121.0.1, which is currently up to date, on a slightly older MacBook, which has the latest MacOS it can get: macOS 11.6.8. As the title states, YouTub… (read more)

I am running Firefox 121.0.1, which is currently up to date, on a slightly older MacBook, which has the latest MacOS it can get: macOS 11.6.8. As the title states, YouTube is almost unwatchable on my machine. The video will pause frequently while audio continues, motion is not very smooth, which is especially noticeable watching sports, etc. I cleared cookies and cache, I have run in Troubleshoot mode as well as tried flipping some switches in about:config that I've seen in YouTube videos and forum posts about similar issues, but nothing has solved this issue.

YouTube in Google Chrome works fine, and I've been watching HD YouTube on this laptop with it for years without any issues, so I doubt it has anything to do with machine specs like RAM, CPU, etc.

I was hoping to make Firefox my new browser and start supporting browsers that aren't chromium based since Google Chrome is going too far with respect to privacy and the freedom to use the add-ons I like (e.g. adblockers like ublock origin), but so far I have not been enjoying Firefox for YouTube. Any help would be greatly appreciated.

Asked by austinmcever 3 months ago

Last reply by austinmcever 3 months ago

  • Solved

The the United States USPS website does not work properly with Firefox!!

Support, The USPS website does not work properly with Firefox!! The Home page loads okay but there are multiple other issues with links not working. For instance all of … (read more)

Support,

The USPS website does not work properly with Firefox!! The Home page loads okay but there are multiple other issues with links not working. For instance all of the links under Quick Tools do not work except this one: https://www.usps.com/manage/po-boxes.htm. Other things don't work either.

Everything works fine that I tried with Google Chrome though! Please address soon.

Thanks

Asked by Wayne Carpenter 3 months ago

Answered by Wayne Carpenter 3 months ago

Cannot send outlook emails from thunderbird

I cannot send emails from thunderbird-times out. I can send directly from outlook. I removed the smtp from thunderbird in case the file was corrupt. I replaced it with th… (read more)

I cannot send emails from thunderbird-times out. I can send directly from outlook. I removed the smtp from thunderbird in case the file was corrupt. I replaced it with the exact settings from outlook but it still won't work. I have to use outlook directly to send messages. I get all emails in thunderbird (imap) My outlook settings which I duplicated exactly in thunderbird are; smtp-mail.outlook .com Starttls Normal password Thunderbird times out after 1 minute for a message with only a subject (1 word). I have 300 megs/second so it is not connecting. It worked fo 5 years but now it does not. Please help!

Asked by Frederick Walls 4 months ago

Last reply by Frederick Walls 3 months ago