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location discrepancy

Hello, I recently purchased a VPN for my laptop. I bought a designated IP address set to Toronto, Canada. However, Firefox shows my location in Japan. In my communicat… (read more)

Hello,

I recently purchased a VPN for my laptop. I bought a designated IP address set to Toronto, Canada. However, Firefox shows my location in Japan.

In my communications with VPN server they believe since whatsmyipaddress shows me where my VPN says it should, but FF shows me in Japan, the problem may be a leak at your end. When I created this account today and set my country to Canada (as suggested by PIA), closed everything and rebooted my computer I had hoped to see Canada (en) when I began a search. However, it still shows Japan.

I value my privacy on all devices and turning off location is the first thing I do. I'm now wondering if FF is getting this location from Windows.

Any assistance is most appreciated. Thank you,

Asked by nbx427 4 months ago

Answered by nbx427 4 months ago

I keep messages from Norton that it is blocking threats from prmsvrs.com

I keep messages from Norton that it is blocking threats from prmsvrs.com and it is coming thru Firefox.exe. How to stop it? i have changed ip address to no avail. … (read more)

I keep messages from Norton that it is blocking threats from prmsvrs.com and it is coming thru Firefox.exe. How to stop it? i have changed ip address to no avail.

Asked by jiminherveybay 4 months ago

Last reply by jiminherveybay 4 months ago

Saving Webpages Creates Files With Zero Bytes

I normally save the webpages for articles I write online 9single HTML file for the homepage). Normally I scroll down the pages to the bottom to make sure any lazy loaded … (read more)

I normally save the webpages for articles I write online 9single HTML file for the homepage). Normally I scroll down the pages to the bottom to make sure any lazy loaded images are available and will be stored in the auxiliary folder that's also saved when the HTML file for the webpage itself is stored. I checked around ten of the locally stored webpages to make sure they were ok by opening in Firefox and there was no issue. However two of the webpages were just blank with no errors reported. I checked the page's html files and they had zero bytes. I saved the webpages again and this time there was no issue. Could this be due to webpages not being fully refreshed and not displaying all content so that when they're saved, the save just aborts? But there were no notifications of this.

Asked by eugbug1 4 months ago

Last reply by eugbug1 4 months ago

safe senders not coming to my inbox

I've asked this before with no help but I'll try again, why can't I get my email registered as safe to come in as safe senders inbox instead of in my junk mail. I've as… (read more)

I've asked this before with no help but I'll try again, why can't I get my email registered as safe to come in as safe senders inbox instead of in my junk mail. I've asked before with no response and don't believe there will be one this time either but one never knows. All I can do is try. Terry Penton

Asked by terry.penton 4 months ago

Last reply by jonzn4SUSE 4 months ago

Firefox 121.0 on Windows 10 starts as if new - no bookmarks or extensions

Long time Firefox user. Had automatic update to version 121.0 on 12/19. Shut down that night. Next morning (12/20) Firefox opened as if it was a totally new installation … (read more)

Long time Firefox user. Had automatic update to version 121.0 on 12/19. Shut down that night. Next morning (12/20) Firefox opened as if it was a totally new installation - no bookmarks, extensions, etc. Downloaded 121.0 64 bit version; uninstalled Firefox; reinstalled it with downloaded version - same issue. Replaced profile with backup copy from 12/17. Firefox started properly with all bookmarks, extensions and other settings.

Shut down on 12/20. When computer was started this morning (12/21) and Firefox opened - same issue - presented with brand new never before opened Firefox. Shut down Firefox, copied over 12/17 profile, restarted and all bookmarks, etc. were there. Restarted Firefox using about:restartrequired and everything was still as expected.

Windows 10 is up-to-date. No updates found for extensions.

Thoughts on what might be corrupting the profile or what steps I can take? I have 25 enabled extensions. Since a restart didn't revert me to the brand new never opened presentation, activating them one at a time doesn't seem to be a worthwhile approach.

Asked by zaq234 4 months ago

Last reply by cor-el 4 months ago

Code injection, XSS with Javascript

Hello Since several year I am dealing with browser problems. There are insulting adds appearing on the screen, there are strange network problems (I have to confirm seve… (read more)

Hello

Since several year I am dealing with browser problems. There are insulting adds appearing on the screen, there are strange network problems (I have to confirm several times that I am being human and not a bot (picture 1)), When I open certain websites there is nothing at all displayed (picture 2). Or even some variables are changed (through DOM ?). Here is an example, I was looking for a new flat at homegate.ch. I have set the rent limit to 1400 .-, and hit the search button. The result which was displayed is this (picture 3). I get flat results with a rent of 1790.- or even 1950.-. But actually I know those flats have a rent less than 1400.-. I found out, that there is a factor of lets say 1.45. If you divide the rent of the search results through 1.45, you get the real rent, this is true for all search results. My firefox settings are very security focused (HTTPS-only enabled, DNS over HTTPS, block cross site cookies,...), I am using a vpn client to connect to the internet. I guess the problem has something to do with code injection, XSS attack through JavaScript. But can t tell how, I guess cookies or session Token are involved in this attack. Can you please give me an advice, how to solve this annoying problem? Thanks in Advance

kind regards Stefan

Asked by stefan 4 months ago

Last reply by stefan 4 months ago

Yucky Bing

Hello, Ive recently switched my primary browser from opera GX, to Mozilla Firefox. Since then I've adjusted the settings to my liking, one of which was the search engine.… (read more)

Hello, Ive recently switched my primary browser from opera GX, to Mozilla Firefox. Since then I've adjusted the settings to my liking, one of which was the search engine. I chose google chrome, and it works when I open a new tab, However, When I open a new window of firefox, it always opens Bing. This is a small problem, yes, but its simple issues like this that dissuade me from wanting to use firefox at all, I would like to solve this issue, but Ive searched for answers, and there aren't any. If you help me fix this, I will keep firefox. Otherwise, I'll chose a browser that gives me the amount of control that I want. I've also attached a photo of the startup screen of firefox.

Asked by Geronimus 4 months ago

Last reply by zeroknight 4 months ago

Can't sign on to Rocket Mortgage or Synchrony to pay my bills

Since installing Avast Plus I can't sign on to some accounts to pay my bills, such as Rocket Mortgage and Synchrony. I have to go to Microsoft Edge in order to pay these… (read more)

Since installing Avast Plus I can't sign on to some accounts to pay my bills, such as Rocket Mortgage and Synchrony. I have to go to Microsoft Edge in order to pay these bills.

Asked by Diana Ames 4 months ago

Last reply by jonzn4SUSE 4 months ago

Fcitx input method doesn't work

The fcitx input method works everywhere on my computer except Firefox. I've added the following to my etc/environment file, which is the main suggestion I found online: G… (read more)

The fcitx input method works everywhere on my computer except Firefox. I've added the following to my etc/environment file, which is the main suggestion I found online: GTK_IM_MODULE=fcitx QT_IM_MODULE=fcitx XMODIFIERS=@im=fcitx But it still doesn't work. My operating system is KDE neon 5.27.

Asked by Ruskin 4 months ago

Last reply by zeroknight 4 months ago

Hardware Acceleration

I read this article on enabling/disabling hardware acceleration and I am missing the checkbox to toggle it. I am wondering if this is a firefox bug or if something about … (read more)

I read this article on enabling/disabling hardware acceleration and I am missing the checkbox to toggle it. I am wondering if this is a firefox bug or if something about my hardware setup is unsupported. I'm using a 1080ti running on the most recent drivers, 546.33. Windows 10 Education version 22H2

Asked by kylerumo 4 months ago

Last reply by TyDraniu 4 months ago

Firefox randomly stops loading pages, continues when another browser is loaded.

First of all, an important thing to note is that this is happening on only my school laptop, and not my pc. This problem occurs on all school laptops that have Firefox in… (read more)

First of all, an important thing to note is that this is happening on only my school laptop, and not my pc. This problem occurs on all school laptops that have Firefox installed. The reason I, and some others want to use Firefox is simply to get an ad-blocker as extensions are blocked on the default browsers (chrome and edge).

Anyway, the issue is as such: One moment, I will be browsing normally, and then the next, a page will stop loading or refuse to load any new content. It is just like there is no internet going to Firefox, despite the laptop having internet connection as seen in other programs. The way I fix this is by opening edge, waiting for it to start, and then closing edge. Firefox then has internet connectivity again and will work perfectly fine for another few minutes, before having to do it again.

I really have no idea why this is happening, and especially why it is fixed by opening and closing another browser. Obviously this is caused by some administrative program on the computer, but by the way that I can temporarily fix it, I would assume that there is a more permanent solution. The admin programs on the computer are GlobalProtect (VPN), Sophos Endpoint Agent (Security), and Teamviewer (probably not relevant).

As this is for a student, doing something that is against the school rules, it is absolutely necessary that this gets fixed as soon as possible. I simply cannot live with these default browsers with ads. /s

Thanks for the help

Asked by pm2creeper 4 months ago

Last reply by zeroknight 2 months ago

"Open URL in container?" question after updating to 121

Hi, I have a lot of bookmarks that are specifically made to always open in a specific container. After updating to 121 I'm always asked if I want to open the URL in a co… (read more)

Hi, I have a lot of bookmarks that are specifically made to always open in a specific container.

After updating to 121 I'm always asked if I want to open the URL in a container.

How can I get rid of the question and just always assume "Yes"?

Thanks, Henrik

Asked by henrik242 4 months ago

Last reply by zeroknight 4 months ago

Translator tool

Hello, I had a Firefox update last night and I now have version 121. I usually look at a French site so I click on the translate symbol on the toolbar - fine. But th… (read more)

Hello,

I had a Firefox update last night and I now have version 121. I usually look at a French site so I click on the translate symbol on the toolbar - fine. But this no longer works - the "en" appears but the page is still in French. If I click on Menu then Translate....... just the same. This has only just happened so must be a problem with the new update?

TIA

Asked by Bonnie2 4 months ago

Last reply by Bonnie2 4 months ago

  • Solved

12/22/23 - Firefox Takes 10 to 15 Seconds to Start

Just recently, within the last two weeks (today is 12/22/23) Firefox it taking a long time to start. Firefox version is 121.0 (64 Bit) Windows 11 Home Ver: 22H2, OS Buil… (read more)

Just recently, within the last two weeks (today is 12/22/23) Firefox it taking a long time to start. Firefox version is 121.0 (64 Bit) Windows 11 Home Ver: 22H2, OS Build 22621.2861 This is a reasonably new Acer Nitro PC (August 2023) with a solid state drive.

When I double click the Firefox Icon a large white box opens on my PC and remains that way for 10-15 seconds, then the white box fills-in with the Firefox screen. Once opened, Firefox works perfectly.

I tried the troubleshooter and Firefox starts instantly, as it did previously. I have no Extensions, Themes, or Plugins. I even disabled: OpenH264 Video Codec and Widevine Content Decryption Module. I tried Google and DuckDuck as the Search engine with no difference.

Any suggestions?

Thanks for your help.

Asked by PaulieT 4 months ago

Answered by zeroknight 4 months ago

  • Solved

Lost the sound on FF after updating to 121.0

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:121.0) Gecko/20100101 Firefox/121.0) I updated FF build from 120.0.1 to 121.0, then sound disappeared from all w… (read more)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:121.0) Gecko/20100101 Firefox/121.0)

I updated FF build from 120.0.1 to 121.0, then sound disappeared from all websites!!! and I checked my laptop the sound is working in other apps! now I watch YouTube like Charlie Chaplin. This issue happens in a new profile, as I created another one to see if it's a profile related problem, Thank you.

Asked by H 4 months ago

Answered by H 4 months ago

  • Solved

Can't login into accounts.firefox.com

I have freshly install Manjaro system. On there I installed the Flatpak of Firefox. When I try to login into my Mozilla account for sync it doesn't load. See the screensh… (read more)

I have freshly install Manjaro system. On there I installed the Flatpak of Firefox. When I try to login into my Mozilla account for sync it doesn't load. See the screenshot. On my other computer it works without an issue. What can I try?

Asked by Erik.Schick 4 months ago

Answered by Erik.Schick 4 months ago

  • Solved

Access Denied You Don't Have Permission to Access *** on This Server

I am trying to sign into my bank accounts per usual this week and am encountering the above issue. I feel like I have tried everything. I can sign into the account on Saf… (read more)

I am trying to sign into my bank accounts per usual this week and am encountering the above issue. I feel like I have tried everything. I can sign into the account on Safari, Microsoft Edge, or the on phone app just fine. I did not have this issue last week. To date I have tried: 1. Clearing cookies and cache 2. Forgetting the website 3. Turning off all addons/plugins 4. Changing theme 5. Uninstalling and reinstalling FireFox 6. Refreshing FireFox 7. Turning off fingerprinting 8. I do not use a VPN 9. Tried using incognito mode 10. Tried using safe mode

Please help. This is so frustrating. It is not on the bank's end as others can sign into their account just fine from Mozilla Firefox. It is not a computer issue, because I cannot sign in on either my laptop or my computer. I do have my browsers synced across machines, but I have tried logging out and signing in again to no avail.

Asked by JLM 4 months ago

Answered by zeroknight 4 months ago