All Products Support Forum

Hi: I use Thunderbird 38.7.2 on a MacBook Pro with MacOS 10.11.6. Thunderbird tells me that it is up to date, and that I am on the release update channel.

As of today, 9 June 2022, Gmail rejects my password, and re-entering it does not help.

I went into Preferences/Account Settings/<account_name>/Server Settings/Security Settings, Options are

    Normal Password
    Encrypted Password
    Kerberos/GSSAPI
    NTLM
    TLS Certificate.

Nothing about OAuth2.

Read that version 38 of Thunderbird is supposed to be OAuth2 compatible, so I'm stuck. As Thunderbird thinks it is up to the latest and greatest, I cannot update it to something newer. And I do not see a way to enable OAuth2.

The answer is probably obvious. just not to me.

after a recent upgrade (91.10.1) Thunderbird no longer has the question about remote content on the email view page. The one with options like show all remote from _ or show only remote content from _. Stilll has the exception section in Settings. Emails show embedded content on webmail. What gives?

I went to settings and set firefox to open links in a NEW TAB instead of a new window, but it still opens links in a new window. I did a search on google and when I click on the link for the website to see the information it is still opening in a new window. How can I fix this so I don't have a lot of new windows. It's irritating to have to close all those stinking windows just to get back to my original window. I just want the links I click on to open in a new tab.

I was notified by google that someone had my password and tried to log into my gmail account. I changed my password. Thunderbird requested the new password and I was unable to download messages. Then I tried to send a message and again Thunderbird requested my password. It did not accept the password. Now when I try to receive messages my password is not accepted and I get the error message Login to server imap.gmail.com failed. The choices are Retry, Enter New Password and Cancel. I enter the new password and get the same error. I went to Google help and I ensured IMAP is enabled. I clicked the link about Captcha. I've tried everything. I have the latest version of Thunderbird.

Had a sign that I needed to update so I clicked update and it did not complete. I clicked Close Firefox and got XULRunner Error: Platform version '101.1' is not compatible with minVersion >=101.0 Max version <=101.0’ for ‘Firefox’ and can't,t get past it. I've updated for years and nothing like this has happened before. Do I need to uninstall and reinstall? if I do will I lose all my bookmarks and saved pages? Any other workarounds???

Hello,

I need to export many profiles that are connected to my FFX account. these are the profiles found by going to "about:profiles". These do not restore on a new computer after signing in to a ffX account.

I have followed the steps outlined in this support article but it does not work, and I don't think applied to "about:profiles". https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles YouTube videos also do not appear to focus on importing the 'about:profiles'.

If someone knows how to do this, I would be very grateful.

Thank you Liam

I am getting desperate as the harder I try to sort this out the bigger mess I get in.

I think after about 20 years I may have to stop using Thunderbird but I do not know what other Email client to replace it with as they all seem to be confusing.

The archiving problem particularly relates to gmails but I cannot understand the gmail webmail system at all - it seems to sort emails into categories I do not understand or need or want to use.

I cannot send a screen shot easily due to the confidential nature of emails

Thanks for reading/helping:

I am no longer able to set Content Limit Settings to 1 (it is absent in this version of Firefox in settings). It is hogging my mem and cpu. **note: I've always followed suggestions on several Mozilla support pages. I usually do this w every update. Now it's either gone (performance) or moved. idk.

No changes in cpu and Increased Instances. ?!?!?

I have stopped at other sites asking about:config bc warning message.

What can I do safely - with various method (a) mozilla (b) about:config (c) the things i know i don't know about ;)

Attached is detailed task manager and option setting for Performance. If you need more - let me know.

Yes, update FF, restart computer.

Many thank yous, Kim, and the rest of us mere mortals

My home network was infiltrated so how would I know if all is fixed. It happened that my wifi was rebooting alot and my devices not working properly. How will I know if my network is safe to use again?

I had to delete one of my email accounts (verizon.net) and now want to reinstall. When I attempt to add email account, I get a message "incoming server already exists"! The email account is, in fact, gone. Please help.