Showing questions tagged: Show all questions
  • Archived

Firefox shuts down Windows Vista

I have a Dell Inspiron 1525 running Vista SP2. and running Firefox 26.0 It seems that when we are on Facebook, every once in a while the the system will shut it's self d… (read more)

I have a Dell Inspiron 1525 running Vista SP2. and running Firefox 26.0 It seems that when we are on Facebook, every once in a while the the system will shut it's self down. It doesn't happen when you re on any other sites, just FB. We tried FB on IE & Chrome, and nothing goes wrong. We prefer FF over the others, but this has has us perplexed. Has anyone else seen this before?

Asked by Stoshu 6 years ago

Last reply by guigs 6 years ago

  • Archived

Can't Play Video "need to upgrade your Adobe Flash Player"

Ever since upgrading to FF 26 I can't play video on YouTube or many other sites. It says "You need to upgrade your Adobe Flash Player to watch this video. Download it… (read more)

Ever since upgrading to FF 26 I can't play video on YouTube or many other sites. It says "You need to upgrade your Adobe Flash Player to watch this video. Download it from Adobe."

So I click on the link which takes me to http://get.adobe.com/flashplayer/, do the install which goes without trouble.

But afterwards I get the same message when I try to play videos.

Running Windows 7 on a Desktop PC. Having NO problems playing videos in IE or Chrome. FF used to be great but it's becoming more trouble than it's worth.

Thanks in advance.

Asked by pnArgus1 6 years ago

Last reply by Andrew 6 years ago

  • Archived

Firefox crashes

AdapterDeviceID: 0x68f9 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.4.1,jid0-raWjElI57dR… (read more)

AdapterDeviceID: 0x68f9 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.4.1,jid0-raWjElI57dRa4jx9CCiYm5qZUQU%40jetpack:3.0.12.1 AvailablePageFile: 2660765696 AvailablePhysicalMemory: 766767104 AvailableVirtualMemory: 1425264640 BuildID: 20131205075310 CrashTime: 1390573603 EMCheckCompatibility: true Email: XXX FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1390236018 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x68f9, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.12.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 3793 StartupTime: 1390572120 SystemMemoryUsePercentage: 64 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: http://rapgenius.com/Eminem-rap-god-lyrics Vendor: Mozilla Version: 26.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D5D9205D-CE82-4D7C-B4F6-FC071E043AF7}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D5D9205D-CE82-4D7C-B4F6-FC071E043AF7}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AED95844-D82E-414D-B2C4-D0588632E0CC}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AED95844-D82E-414D-B2C4-D0588632E0CC}] DATAGRAM 3 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6E0BE30B-55C5-4106-A381-2371761CFF9F}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6E0BE30B-55C5-4106-A381-2371761CFF9F}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D5D9205D-CE82-4D7C-B4F6-FC071E043AF7}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D5D9205D-CE82-4D7C-B4F6-FC071E043AF7}] DATAGRAM 2 : 2 : 2 : 

useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

edit: I've removed you mail address from the error report for your protection (philipp)

Asked by harsh_hk 6 years ago

Last reply by Aniruddha Chatterjee 6 years ago

  • Archived

Microsoft Lync answers here do not fix my problem. all i get is "get me out of here page" when oattempting to open Microsoft Lnyc conferencing page

i am running Firefox v26. I have tried installing the Lync client plugin from Micorsoft, and i do see the plugin .dll in the mozilla plugin folder afterwords, i make sur… (read more)

i am running Firefox v26. I have tried installing the Lync client plugin from Micorsoft, and i do see the plugin .dll in the mozilla plugin folder afterwords, i make sure the config value is set to true for "loadplugin".. i try copying the plugin folder into the browser directory by hand as well (via all the explanations of how to fix this issue), but none of this works. i still get the "get me out of here" page when trying to open a live meeting which navigates my browser to the MS lync page.

unfortunately this may mean discontinuing my use of Mozilla if this issue cannot be resolved. Microsoft Office 360 and Microsoft Lync are seeing wide distribution now, and my company won't allow not migrating to it. but this now means i can no longer really use Firefox at work which is a very very sad day indeed.

Asked by mtherrell 6 years ago

Last reply by philipp 6 years ago

  • Archived

Firefox crashes

bp-1ebfd562-c4f0-4c58-a7f9-b19962140128 crash usually happens when I try to upload a doc, after clicking on buttons like "upload resume" type. FF 26 freezes from time to … (read more)

bp-1ebfd562-c4f0-4c58-a7f9-b19962140128

crash usually happens when I try to upload a doc, after clicking on buttons like "upload resume" type. FF 26 freezes from time to time for about 5-7 sec and than look like everything comes back again.

crash and freeze might be related but they dont happens with the same frequancy. mostly freezes, crash is about twice a day.

addons I suspect are "flashblock" 1.5.17 and "Ads EWOQ Mobile Viewr 1.2" possibly "noscript"

while "Noscript" is not important, I cant do my work without "Flashblock" and "Ads EWOQ".

Asked by hormosapiens 6 years ago

Last reply by Andrew 6 years ago

  • Archived

Ever since last week up to 2 weeks ago my browser will just freeze for no reason at all and even freezes my computer to where I have to shut it down! Help!

Ever since last week up to 2 weeks ago my Firefox Browser (26.0 Version) will just stop working and say (Not Responding) like ever 5-10 minutes, even reset the browser an… (read more)

Ever since last week up to 2 weeks ago my Firefox Browser (26.0 Version) will just stop working and say (Not Responding) like ever 5-10 minutes, even reset the browser and even put it in Safe Mode still the same thing happened and it will freeze my computer to where I have to shut it down. Also I have run my Microsoft Security Essentials anti-virus, malwarebytes, and superantispyware software (not at the same time obviously) still nothing and run C Cleaner, and then if I am watching a movie, listening to music or playing a game in the browser or Spotify it will say plug-in not working and asks me to shut it down, same thing will long scripts and I don't understand this I am at my wits end what do I do? Because this is becoming ridiculous real quick! Thanks in advance for anyone who can help me answer this question!

Asked by ShadowDragon 6 years ago

Last reply by Andrew 6 years ago

  • Archived

Imagiris Zoom is enabled in my add ons, but when I right click to use, isnt in options

Imagiris Zoom, and a few other add ons, are enabled on my Firefox Browser. But when I right click to use, quite a few of them arent on right click menu. Have tried all he… (read more)

Imagiris Zoom, and a few other add ons, are enabled on my Firefox Browser. But when I right click to use, quite a few of them arent on right click menu. Have tried all help option , but add on menue still wont show up in right click options. Application Basics


Name: Firefox Version: 26.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

Extensions


Name: Contextual Google Image Search Version: 1.2 Enabled: true ID: {D46504D3-4959-4351-AED6-C7EA276DBB93}

Name: Download Manager Tweak Version: 1.0.5 Enabled: true ID: {F8A55C97-3DB6-4961-A81D-0DE0080E53CB}

Name: Google Image Search Version: 1.11 Enabled: true ID: {73007fef-a6e0-47d3-b4e7-dfc116ed6f65}

Name: Google Similar Images Version: 0.5 Enabled: true ID: nishan.naseer.googimagesearch@gmail.com

Name: Image Zoom Version: 0.6.3 Enabled: true ID: {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}

Name: imagiris Version: 1.2 Enabled: true ID: user@imagiris.txt

Name: Search by Image for Google Version: 1.2.0 Enabled: true ID: {ab4b5718-3998-4a2c-91ae-18a7c2db513e}

Name: Thumbnail Zoom Version: 1.4.3 Enabled: true ID: {E10A6337-382E-4FE6-96DE-936ADC34DD04}

Name: Thumbnail Zoom Plus Version: 2.7 Enabled: true ID: thumbnailZoom@dadler.github.com

Name: Zoom Page Version: 9.1 Enabled: true ID: zoompage@DW-dev

Name: IDM CC Version: 7.3.50 Enabled: false ID: mozilla_cc@internetdownloadmanager.com

Name: Norton Toolbar Version: 2014.6.5.1 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: Norton Vulnerability Protection Version: 12.0.5.3 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310 browser.startup.homepage_override.buildID: 20131205075310 browser.startup.homepage_override.mstone: 26.0 dom.mozApps.used: true extensions.lastAppVersion: 26.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true

Graphics


Adapter Description: AMD Radeon HD 7660G Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9900 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 3-21-2012 Driver Version: 8.942.7.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7660G Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSSMIME Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSSSL Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.3.1 Version in use: 3.15.3.1

Asked by celticscorpio 6 years ago

Last reply by guigs 6 years ago

  • Archived

I lose Firefox and when restarting keep getting the 'This is embarrassing' message - can I improve on this?

Whenever I return to my PC Firefox has disappeared. I then click on my Firefox icon and obtain a screen stating 'This is embarrassing.....etc.) I then have to click 'Rest… (read more)

Whenever I return to my PC Firefox has disappeared. I then click on my Firefox icon and obtain a screen stating 'This is embarrassing.....etc.) I then have to click 'Restore' or 'Close' which takes me back in.

Firefox also sometimes disappears while I am working and I'm left looking at my screensaver - I have to repeat the same process as above.

Is it possible to obtain a stable version that does not keep dropping off the screen?

Asked by ufinbl 6 years ago

Last reply by philipp 6 years ago

  • Archived

when i play movies or videos i have sound but no picture

Yesterday it worked fine but tonight i tried to play videos then i tried to watch full length movies and it doesnt matter what app i am playing i have no picture just a b… (read more)

Yesterday it worked fine but tonight i tried to play videos then i tried to watch full length movies and it doesnt matter what app i am playing i have no picture just a black screen

Asked by colleensmith 6 years ago

Last reply by KUMARESAN.C.S 6 years ago

  • Archived

Aurora for Windows 8 Touch fails to run.

I have installed Aurora (version 29.0a2, Australis interface) on my PC running Windows 8.1 64-bit. When I run Aurora in Windows 8 Touch mode (using the Windows 8 button i… (read more)

I have installed Aurora (version 29.0a2, Australis interface) on my PC running Windows 8.1 64-bit. When I run Aurora in Windows 8 Touch mode (using the Windows 8 button in Aurora) it just shows the app's splash screen and disappears. Needless to say, Aurora is set as my default browser.

Is this a known bug and would be solved soon, or is it just happening with me?

UPDATE: I found this error message in the Windows event logs: "Activation of the app DefaultBrowser_NOPUBLISHERID!1E05176855CC7D2F for the Windows.Launch contract failed with error: Access is denied."

Asked by rarora7777 6 years ago

Last reply by guigs 6 years ago

  • Archived

Firefox crashes

bp-beecadd4-ad2d-4233-b74b-af6a52140209 09-Feb-14 7:12 PM bp-11006843-bd92-4ff4-b7be-c88d72140209 09-Feb-14 4:13 PM c3177818-a8eb-4468-a2bf-f0161e608fe8 09-Feb-14 9:07 AM… (read more)

bp-beecadd4-ad2d-4233-b74b-af6a52140209 09-Feb-14 7:12 PM
bp-11006843-bd92-4ff4-b7be-c88d72140209 09-Feb-14 4:13 PM
c3177818-a8eb-4468-a2bf-f0161e608fe8 09-Feb-14 9:07 AM
70563243-5015-41df-9e94-0fb70a091dc6 08-Feb-14 1:08 AM
bp-6506f8ba-4465-48e9-8a7c-5d96f2140207 07-Feb-14 8:53 PM
bp-773731b4-3e2a-4479-a444-859e72140207 07-Feb-14 7:54 PM

Asked by Kumaresan_65 6 years ago

Last reply by guigs 6 years ago