All Products Support Forum

Gents, I've been using Thunderbird since years without main problems; today I removed from "saved password" one of my accounts; thereafter TB crashed and now is repeatedly crashing immediately after startup; I tried in safe mode but with identical result. Someone could help in restoring?

THX

Win 10 Pro Microsoft Defender Antivirus Windows Firewall

All of a sudden when I try to print my emails from my MacBook Air, they come out all garbled like HTML code. Headers and body copy all come out in code instead of formatted correctly. I've tried everything I can think of to try to correct this issue, but I'm out of ideas. It works perfectly fine from both my other desktop computers. It's just happening with my laptop. I NEED to be able to print my emails from my laptop so I have GOT to get this figured out. Please help!

The included pic shows the red screen that comes up when I hold shift down when the mail composer is up, this is one of several like errors like a hover over text one and auto save one which crash the page nearly and require reloading of the page, another error is that the close, minimize and maximize buttons are missing when protonmail site tab is both active and maximized, not when minimized, then it is the same as the rest, support and I were not able to resolve this, I picked up some Java replacement extensions and whatnot and that did not work either.

I have recently updated to Firefox 100. I am now getting this message on a page "You are using an outdated browser. Please upgrade your browser." I have confirmed I am up to date.

The "update you browser" has a link to "whatbrowser.org", which I believe is run by that horrid business, Google.

Has anyone struck this problem? Is there a solution?

I have closed Firefox & re-opened, I have rebooted the computer. No change.

Hello! Using Thunderbird for some years now and very happy normally. Although after trying to send 1 email with a special character "å" in the address, that did NOT succeed, now everytime Thunderbid launches, it pops a dialogbox:

Dialogbox [Unsent Messages] [X Close] Do you want to send your unsent messages now? [Checkbox, Checked] Always ask me when I go online [Send Now] [Later]

Everytime I launch Thunderbird, it now welcomes me with the dialog box!

I have ZERO messages in [Outbox] folder and [Queue] folders. (Is the latter an official Thunderbid folder?) Both are empty. I have repaired ALL folders. I'm always online.

The email was never sent away, probably due to impossible character in email address, and I never saw the unsent email so I have not been able to delete it. Clicking the [Later] button dismisses the windows but then brings the problem back in the future.

Where is the list of log or index of unsent and still to be sent emails? Apparently Thunderbird knows something, despite [Outbox] folder being completely empty!?

I've manually gone offline and back online and sayed online like normally.

PS. read this topic which did not solve my problem! https://support.mozilla.org/en-US/questions/1072963

Any and all help is welcome. Thanks

Why does Firefox now (for the past number of weeks, at least) force me to SAVE every thing I want to read or print? Why cannot I simply read or print something without having to choose a place to save it and name it? I don't always want the file cluttering up my PC once I have read or printed it. Help will be appreciated!

ALSO, probably not related, but maybe? Every time I open Firefox, within a minute, the additional "secure" window to Amazon Smile opens and interrupts what I am doing. Has Amazon taken over the entire world?

Every day I notice this message pop up on the status line of TB. It's always the exact same message, compacting saved 1.5GB. Now, I'm pretty sure that I don't actually get 1.5GB of space savings every day, so why does this keep popping up?

My TB is running the current version.

I am running TB 91.7 in Win 10, with Bitdefender AV and firewall. When attempting to send an email, I received a popup indicating an issue with the SMTP outgoing server. (original message attached) (also original in and outgoing server settings attached). Upon checking the ISP's recommended settings, I discovered some updates (settings attached) and made those to TB (settings attached); I had to do some interpretation here, hopefully correctly. Attempted resend of message, still error messages (two popups attached). The webmail version works fine. Thanks.

Hello,

I have been unable to watch Netflix or any "other" video content using the Firefox browser for the past few weeks. I've been pulling my hair out while working through the help articles, alongside bouts of furious googling - all to no avail.

On Netflix I am getting error code F7701- 1003. Netflix is telling me to use the latest version of Firefox, but I have been checking for new updates almost every day since I noticed this issue. My current version is 100.0 (64-bit) On other website I'm getting the error message "No compatible source was found for this media."

I have followed all of the fixes listed on the following articles, but so far have not been able to fix my problem: Fix common audio and video issues Fix video and audio problems on Firefox for Windows N editions

If there is anything I haven't tried yet, please let me know.

This issue shows up randomly, affecting a random number of messages. Issue is that one message will take over other messages following. Message notification will look normal in the inbox, but click on the message following X message, and the X message is what will appear. The subject line at the very top of the page will be from Y, but the rest of the information following will be from X. Two, three or more messages may be affected. Deleting X will make no difference. This time, four messages were affected.

I have two email accounts. On the first one I cannot send or receive emails. I get message "login in to server imap.telstra.com with username *******@bigpond.net.au failed."

On the second I am receiving and sending emails but it is not saving my sent emails.

Any suggestions?

Suddenly, when I search the web with a topic search term, e.g. "thrombin", I get the error message: 'The page you are looking for cannot be displayed because an invalid method (HTTP verb) is being used.' Can you help me resolve this problem?

Hello, I have trouble with browsing Facebook, sometimes there is a huge memory leak (please check the first uploaded image), and as you can see in the second uploaded image, after I "end task" the Firefox tab that use a lots of memory, the Facebook tab crashed. The third uploaded image is the addons I have installed.

Is there a way to solve this? I go to about:memory and click on all there buttons in "Free memory" but that seems to have no effects.

Thank you for your time, Tom.

I am experiencing a problem with the SMTP server rejecting sessions from Thunderbird v91.7.0 running on Fedora 36. Specifically, if I try to forward 2 e-mail messages only 1 message will make it to the SMTP server and actually get forwarded. The error message I receive is

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout008.msg.pkvw.co.charter.net cmsmtp too many sessions from 104.33.187.187 AUP#Out-1360.

I researched the problem a bit and there seems to be a Thunderbird solution for IMAP users. However, I am using POP and I haven't found a way to configure a limit on simultaneous SMTP sessions.

This problem occurs because I am using Message Filters to automatically forward messages to another user. I think what happens is that Thunderbird is able to filter multiple messages for forwarding and tries to create multiple simultaneous SMTP sessions.

Not sure when it began, probably before the current version, i.e. it's not related to the latest update. When exiting, everything seems fine at first but then Crash Reporter pops up. If I try to restart my Windows/PC with FF open, the restarting becomes blocked by Firefox, so I have to cancel the restart and deal with Crash Reporter first.

The same crash happens in Troubleshoot Mode.

I don't have any special security software (aside from Malwarebytes with real-time protection disabled).

Latest reports: bp-3e00592e-2756-43bf-9642-01b550220502 bp-2435de7c-8279-4d85-b151-b94380220502

Signature is different (almost) every time but as far as I remember no crash felt any different from the two crashes above. For example: bp-093ec6db-d0e2-4f05-8dbd-e03b50220429 bp-47c1b14c-cba2-4007-9f53-089fc0220429 bp-f4ca1090-d760-4209-a47f-8d40e0220429 bp-4a506f38-75ac-4f62-b4bc-324f00220429 bp-d9a19762-4234-450e-82ed-d41940220429 bp-1b0e9da0-29e6-4107-ad7e-ed77f0220429

Since the latest (5 May 2022) update to Firefox (to Firefox 100.0) my Gmail account does not work properly on my desktop running W11. Gmail frequently disconnects for varying periods, then reconnects, only to disconnect again almost immediately. Gmail will not let me open another account from within the current account. This does not happen on my Android phone where Gmail works properly. Neither does it happen when I run Gmail through Edge on my desktop. Hence I presume it results from an interaction between Firefox100.0 and Gmail. My wife has exactly the same problem using her Microsoft Surface Laptop under W10 since this latest update.

I have Thunderbird set up with several different email accounts. In December 2021, one of the email accounts suddenly stopped working. It won't receive or send emails. I didn't change anything.

I'm not knowledgeable about figuring this stuff out, so I'd be very grateful for some help. The email that's not working is a gmail account. At first I was getting an error message about the password not working. I'm positive I'm using the correct password, because I tried it on https://mail.google.com/ and it worked fine.

I have Windows 10. I updated Thunderbird to 91.8.0 (32-bit) and it didn't make any difference -- I still can't receive or send email from the problem account. I didn't change any server settings (they are the same as my other gmail accounts, except for the specific account names).

When I try to get messages, it says says Connected to pop.gmail.com...

then

connection to pop.gmail.com server timed out

I have no idea what this means or what to do. If you need more information about my settings, just let me know what you need and I'll get it.

Thanks for any help you can offer. At this point I'm desperate.

Some websites load greyed out. I've just bought a Mac Mini running Monterey (12.3.1) and downloaded Firefox, which says it is up to date with version 91.9. Soem websites, when accessed therough Google search, grey out as if wanting me to accept or reject cookies, but no such buttons show. Examples - Search gresham, offered gresham college in dropdown, click onit and it's greyed out and inactive. Example - search canon support, offered Canon Product Support in Google listing, click on this main heading, and webpage comes up greyed out. Both sites work satisfactorily in Safari. (I've resolved my problem with Canon). I'll be glad if you can help - I'd prefer to go back to Firefox by default.

Hello,

Currently running MacOS Montery but the problem was still occurring on previous versions.

Whenever I use the green top left button to enter full-screen, the app immediately freezes and either crashes or has to be manually force quit. There are no reports in about:crashes and I there has been no success with troubleshooting mode or switching versions of the Firefox application.

Machine Info: MacBook Pro (16-inch, 2019) Processor: 2.6 GHz 6-Core Intel Core i7 Memory: 16 GB 2667 MHz DDR4 Graphics: Intel UHD Graphics 630 1536 MB

Any help towards a solution would be appreciated. Thanks!