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Firefox didn't starting

Today firefox can't lunch at all, I made a clearing, also reinstalling (but not "clear" reinstall). There is no any crashes or crash reports, it just doesn't launch … (read more)

Today firefox can't lunch at all, I made a clearing, also reinstalling (but not "clear" reinstall). There is no any crashes or crash reports, it just doesn't launch

Asked by andrey_sevchenko 5 months ago

Answered by zeroknight 5 months ago

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Vertical lines on in box

I am using Thunderbird 102.0.3 (64-bit). I now have vertical lines on the inbox of one of my accounts. When I copy the inbox to the trash folder, the lines follow. The… (read more)

I am using Thunderbird 102.0.3 (64-bit). I now have vertical lines on the inbox of one of my accounts. When I copy the inbox to the trash folder, the lines follow. The lines look like very small bar codes.

I have attached a screenshot of the issue.

I tried uninstalling and reinstalling, but no joy. I also resetting toolbars & controls, but that did not help either.

Also, I can't customize my toolbars anymore. When I try this, there is only a "hand" mouse cursor, and I can't make any changes.

Does anyone have an idea of what i may try?

Thank you!

Asked by Casey 1 year ago

Answered by Casey 1 year ago

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Cannot watche Netflix or use musescore

Hello, I'm using firefox 122.0, 64bits, on windows 10. Since a few days (issues might be older, I have not used those site in a while) I canot watch netflix, I get the … (read more)

Hello,

I'm using firefox 122.0, 64bits, on windows 10.

Since a few days (issues might be older, I have not used those site in a while) I canot watch netflix, I get the aparently infamous error code F7121-3078, which aparently means my browser is out of date, which it's not...

I also canot use musescore anymore, https://musescore.com/user/166080/scores/359836 for exemple, the page load halfway and then I get a firefox error that this page is slowling it down and ask me to close it. It's the same for every single music sheet, the rest of the website works fine.

I've tried to use troubleshoot mode for both website, and it's not working. I'm runing out of ideas so I've come here for help.

Thanks !

Asked by Lyxilion 3 months ago

Answered by Lyxilion 3 months ago

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keep getting email pop-up

I am running win 10 (64) with thunderbird 102.6.1 (64-bit) and in the past 2 days keep getting a pop-up from ieee - I was a member. I contacted ieee and my account was de… (read more)

I am running win 10 (64) with thunderbird 102.6.1 (64-bit) and in the past 2 days keep getting a pop-up from ieee - I was a member. I contacted ieee and my account was deleted. A full scan using current version avast free did not find anything. I tried logging in and was rejected.

When this pop-up appears, there is an additional listing in task manager under thunderbird.

I find it extremely annoying to keep getting this pop-up.

I am also using comodo firewall.

I am also contacting avast and comcodo.

Any suggestions etc would be appreciated.

Asked by mike-a 1 year ago

Answered by Matt 1 year ago

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Excessive CPU usage after upgrading to 102.3.1 (32-bit) on Windows 10

Thunderbird automatically upgraded to version 102.3.1 (32-bit) this morning when my Windows 10 computer restarted after a Windows Update. Since then, Task Manager shows t… (read more)

Thunderbird automatically upgraded to version 102.3.1 (32-bit) this morning when my Windows 10 computer restarted after a Windows Update. Since then, Task Manager shows thunderbird.exe to be consistently using 5-10% of the CPU. If I go to offline mode, the usage goes to 0. This is new behavior after the upgrade. Any suggestions for fixing that would be appreciated.

Asked by william.m.miller 1 year ago

Answered by william.m.miller 1 year ago

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Keeping mouse cursor over new tab button stops adress bar from updating

My problem is this: If I click on the open new tab button, and then I keep my cursor there, such that I get the little tooltip "Open a new tab (Ctrl+T)..." , Firefox wil… (read more)

My problem is this:

If I click on the open new tab button, and then I keep my cursor there, such that I get the little tooltip "Open a new tab (Ctrl+T)..." , Firefox will stop the address bar from updating---it won't show my keyboard inputs, not will it search, or do anything else. This will resolve itself after I move my cursor away from the open new tab button and the tooltip stops showing, even my inputs will appear there.

This quite annoying, especially when opening a tab to search for something quickly...

Asked by frz 2 years ago

Answered by frz 2 years ago

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Firefox seems to forget download history after a few seconds + Downloads panel does not open

So this issue just started and it's really annoying. In order to actually see the downloads, I first have to enable the menu bar and then go Tools -> Downloads Click… (read more)

So this issue just started and it's really annoying.

In order to actually see the downloads, I first have to enable the menu bar and then go Tools -> Downloads

Clicking the ↓ button should open a panel of recent downloads but nothing appears when I click on it. Furthermore, the "download complete" notification that this panel provides are no longer present.

The animation for the panel still works though.

Is there a solution to this?

Asked by ExileFox 1 year ago

Answered by ExileFox 1 year ago

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Firfox 105.01 is down and it's not possible to start

Hello, I need help, it is not possible to open Firefox. After opening, the window closes itself again, a new profile was created, but the problem is still there. I am ver… (read more)

Hello, I need help, it is not possible to open Firefox. After opening, the window closes itself again, a new profile was created, but the problem is still there. I am very unhappy about this. I didn't load a new extension, didn't use new antivirus software. Firefox has already been uninstalled and reinstalled. The problem is not solved. I've also cleaned Firefox a few times, but the problem still persists. There are no crash reports as Firefox just closes and doesn't crash. I can start safe mode. I am sending the Troubleshooting information.

Thanks for your help, Firefox is the best browser! Greetings Silke

Asked by silke.lubich 1 year ago

Answered by silke.lubich 1 year ago

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T'bird 38.1 on XP crashes when changing user.

I have updated to Thunderbird 38.1 running with XP Pro. Thunderbird fails/crashes every time I switch users. We have 3 account profiles and failures occur on all 3 profil… (read more)

I have updated to Thunderbird 38.1 running with XP Pro. Thunderbird fails/crashes every time I switch users. We have 3 account profiles and failures occur on all 3 profiles.

Crash reports cannot be sent to Mozilla as errors in transmission occur.

While Thunderbird is working it is good but the constant failures are frustrating.

Asked by peterr48 8 years ago

Answered by Wayne Mery 8 years ago

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no Passwords, no Sync, weird Addon & Policies

Hello, My firefox has been randomly exiting for a longer time now. (I reopen Firefox it restores itself without any crash info) I've already tried reinstalling and using … (read more)

Hello, My firefox has been randomly exiting for a longer time now. (I reopen Firefox it restores itself without any crash info) I've already tried reinstalling and using the cleaning tool. Now I wanted to remove my Addons, but one of them isn't deletable. It also has no name displayed which confused me... Furthermore, there are only "InstalTime12345678"-files in the crash reports directory (which I think aren crash reports). It seems to me the mysterious addon is installed through the policies. (I have a screenshot attached and uploaded them https://pastebin.com/59wzMDyv) This is my private computer and I never set those. Has anyone seen this before or can help? Thanks

Asked by blxckOxymoron 1 year ago

Answered by blxckOxymoron 1 year ago

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[trycreate] select error and a junk folder with a junk subfolder in trash

I use Yahoo Mail. I am receiving a [TRYCREATE] select error on Junk below Archive. This is a dead folder. In the Trash, the subfolder "Junk" is my SPAM folder for Yahoo … (read more)

I use Yahoo Mail. I am receiving a [TRYCREATE] select error on Junk below Archive. This is a dead folder.

In the Trash, the subfolder "Junk" is my SPAM folder for Yahoo Mail.

I want to have the subfolder junk replace the folder junk and stop the [TRYCREATE] select error place.

What do I need to do to fix this problem?

Asked by Al 3 months ago

Answered by Matt 3 months ago

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Failed to connect to server IMAP.Googlemail.com

Apologies, searched on help and saw older 2022 messages and attempted to correct but have had no success. My Thunderbird updated on March 4 version 115.8.1 and I have… (read more)

Apologies, searched on help and saw older 2022 messages and attempted to correct but have had no success. My Thunderbird updated on March 4 version 115.8.1 and I have Windows Defender running somewhere in background..

Past week or two I will get intermittent error message "Failed to connect to server IMAP.Googlemail.com" seemed to clear on daily restart of PC Windows 10, now 100% frequency when Thunderbird opens or when I attempt "file-get new message for......"

If I attempt compose send a message I get the message, "Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors. You can retry or ........"

Thanks for any assist and guidance. Tim

Asked by t.g.ebner 2 months ago

Answered by t.g.ebner 2 months ago

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No website loads after adding userChrome.css to enable Multirow Bookmarks Bar

I just "refreshed" firefox after it stopped loading all the websites. I then tried to isolate the problem, found out that there is no issues with my firefox and any of it… (read more)

I just "refreshed" firefox after it stopped loading all the websites. I then tried to isolate the problem, found out that there is no issues with my firefox and any of its add ons. But as soon as I add Chrome folder and a css to enable multirow bookmarks folder. No website launches. Just white screen. Anyone experienced the same?

Please help as I really need multirow bookmarks. Thank you.

Asked by Ankit Padmani 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved

screen

I was adding a contact like I usually do and part of the form is off the right end of the screen and I cannot add the last name. This is a new problem. I tried re-sizing… (read more)

I was adding a contact like I usually do and part of the form is off the right end of the screen and I cannot add the last name. This is a new problem. I tried re-sizing the column with the contacts and the two sided arrow appears but won't let me do anything with it. The screen settings are as recommended. There must be a way . . . . . .

Asked by netkind 4 months ago

Answered by netkind 4 months ago

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Firefox totally dead

Hi, my Firefox on Win10 doesn't work, I've been forced to go back to Chrome. After a crash in Win10, Firefox doesn't work anymore: it opens, be it launched by me or by ot… (read more)

Hi, my Firefox on Win10 doesn't work, I've been forced to go back to Chrome. After a crash in Win10, Firefox doesn't work anymore: it opens, be it launched by me or by other programs, but it just sits there, blank, doing nothing. It is impossible to interact with menus and everything. Task Manager shows two open instances of the browser, using RAM, but the browser doesn't do anything. It doesn't "crash" and it doesn't freeze, it just stays like that. If I quit it and try opening it again the PC tells me it's open already, and Task Manager shows a couple instances staying there after quitting it, as if it stayed stuck. I tried resetting it from the Apps settings of Windows, but nothing happened, I tried uninstalling it and then installing it again, but nothing happened. Restarting the PC a couple of times changed nothing. In the end, I had to go back to Chrome and even put it as default browser because all programs were calling up Firefox which stayed unresponsive. Anybody knows what I should do in a case like this?

Asked by nicola.m.ballestrin 1 year ago

Answered by ramiroreywar 1 year ago

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TB Not saving passwords after Update from 91.13.1 to 102.6.1 - saves in Troubleshooting mode

I updated Thunderbird from 91.13.1 to 102.6.1. All Addons are disabled/uninstalled. iMAP account and SMTP. Normal Mode: I can send and receive if I do not check "save p… (read more)

I updated Thunderbird from 91.13.1 to 102.6.1.

All Addons are disabled/uninstalled. iMAP account and SMTP.

Normal Mode: I can send and receive if I do not check "save password". If I do try and save pwd it takes a long time but finally does refresh iMAP folders. No pwds are listed in the pwd manager. If I try and send and save the pwd it waits a long time and fails to send (connection failure) If I try and send and enter pwd without saving it it works fine.

Troubleshooting (TS) mode: Works perfectly I enter the password for iMAP and for sending SMTP it sends and receives quickly and I can see the pwd listed in pwd manager.

Restarting TB in normal mode after Troubleshooting mode and pwd manager list is empty.

I tried copying logins.json after it had saved pwd in TS mode and replacing it after normal mode no luck.

I tried with firewall on/off and antivirus on/off

Thanks for reading

Asked by Terry9999 1 year ago

Answered by Terry9999 1 year ago

  • Solved

SMTP Server duplicates throughout my accounts

Hi, I have 6 accounts with the same domain. When I change the username on the SMTP server, they all change to the same username. Strange? When I Edit SMTP server and cha… (read more)

Hi, I have 6 accounts with the same domain. When I change the username on the SMTP server, they all change to the same username. Strange?

When I Edit SMTP server and change the username, all the accounts immediately change to that username. If I select another SMTP server Description, same result, if the IP address is the same. It seems as though the default has gone awry?

Regards, John

Asked by suppliers2 4 months ago

Answered by suppliers2 4 months ago

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Firefox won't open

Every time i open Firefox a little window comes up and says for a fraction of a second that im using an older version of Firefox (Even though that i'm using the latest) a… (read more)

Every time i open Firefox a little window comes up and says for a fraction of a second that im using an older version of Firefox (Even though that i'm using the latest) and then it crashes. I've tried everything, from reinstalling, rebooting, making exceptions in the firewall and even manually installing Firefox, but nothing. Before anyone asks, i do not have AVG, Avast or Commodo, and the Firewall is the basic Windows one. The issue is very similar to this one:https://support.mozilla.org/en-US/questions/970099. I also tried what they said, but unfortunately nothing woks for me.

Asked by Legend_ 1 year ago

Answered by thiendt2001 1 year ago