All Products Support Forum

Certain site show what looks to be Chinese writing in the menu and description. Videos for those site will not play. This just happen today. Is there something going on with firefox? what would be the best fix?

The Firefox prefs.js file was quarantined by avast yesterday. Message indicated malware had infected the file. Now when I click on the Firefox icon the MSN browser comes up. How can I get back to using Firefox safely? Can I uninstall Firefox, then re-install it to make the problem go away?

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookmarks were retained but all passwords wiped out. Further, as we painstakingly looked up or created new passwords on sites and entered them, the usual Firefox alert would come up asking if we wanted to save the new log-in, user name and password on each site, we'd select "yes" and then find none of them saved. Can anyone advise us? We're rebuilding our saved passwords on Chrome now but have had Firefox as out primary browser for over a decade.

I seem to have gotten something called Google Ad Services. It frequently interferes with my getting to websites and I cannot find how to block it or remove it. HELP!

I'm no longer able to a particular website: https://www. bdo.com.ph onFfirefox. However, I'm still able to do so on other browsers, specifically Chrome and Edge.

The error message I receive is:

"Secure Connection Failed

An error occurred during a connection to www.bdo.com.ph. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…"

Please assist.

I see the below in history when trying to view all history:

<key id="key_find" key="&findCmd.key;" modifiers="accel" command="cmd_find"/>

I am unable to clear history. when I try, the screen turns gray and nothing pops up or opens. Also, now I am getting a cookie message for gmail and can't sign in. It directs me to sign into Chrome and allow cookies.

Background: I am on the Beta track, currently running 98.0b4 on Mac OSX 11.6.1, until kinks are worked out of Monterey.

Issue: One of the latest FF upgrades has killed my ability to login to Netflix. I get an orange popup field stating "Incorrect password. Please try again or you can reset your password." The password is fine, as I'm able to login using my backup browsers, Safari and Vivaldi. The issue persists when I try to log in using a private window that doesn't allow any add-ons, so I don't see that as the issue.

Firefox is still my preferred and default browser, so I'd like to see this resolved before.

Hello dear Mozilla. In a few moments ago the firefox crash and show massage that its was importing my data to restart its self. But after restarting I cant run the App in its crash again and I had restart my system. After restart my system I run the firefox but my tabs , my them , my extensions and ... almost gone. pleas help me to recovery them I really really need them. Thanks.

I have performed many searchers on the Internet and on this website to locate where the message filters are kept on FF v.98. If I go under the hamburger menu there is no "Tools" entry only "more Tools." If I access Tools on the MenuBar there is no Message Filter entry.

It used to be quite simplye Mozilla needs to follow the lead of smartphones who have the exact same problem with users attempting to find the controls whose locations change in every update. Their solution is a built-in search lookup app. Instead of making users "go hunt" the smartphone app allows the user to ask the app to find what they are looking for. That's why they are called "smartphones."

As for now, I need to know if my version of FF has bugs or if not how to I modify my message filters?

Thanks

moved from Firefox to Thunderbird -Andrew

I like the button that shows the status of anything I elect to download (e.g. an image to put in an error report).

However about a week ago I started getting a pulldown style display in addition to the little status icon. Is there any way to shut that off? It's annoying.

I find this does not happen when I opened Mozilla and searched for an answer, but if I am in almost any other site, and click a link, it oens in a new window and is so narrow, it is unusable until I stretch i. This is a pain, and never happened ubtil about 1-2 months ago after an update.

Please let m know if anyone has a solution to this irritating challenge.

Jim Rautio

I have an Airris modem router combo that is locked out for to many attempts. I have done a reset and it still wont unlock. I had the same problem wit a bank lockout on your website and i got out of it by accident when I found a security site on fire fox an it was in Preferences and it was listed as do not allow and allow, clicked on allow and that whole mes cleared instantly. did I write this down, no I will remember it SURE . cold you please tell me where it is

I attempted to install a router but Mozilla sent a caution message that the brand (Net Gear) was insecure. Which brands are secure routers?>I have a Mac Book Air purchased a few months ago and have never had internet at home. This is first attempt. Thanks.

The arrows for place holders, such as Page Up, on Google News are appearing as large fonts and sometimes upside down. Not sure if it's a local issue or not but I thought I'd report in case it's global. I wouldn't know how to title the search to see the issue has been reported. Forgive me if so.

Edition Windows 10 Home Version 21H2 Installed on ‎2/‎27/‎2022 OS build 19044.1586 Experience Windows Feature Experience Pack 120.2212.4170.0 AMD Ryzen 3 3350U with Radeon Vega Mobile Gfx 2.10GHz Firefox 98.0.1 (64-bit) Chrome: Version 99.0.4844.74 (Official Build) (64-bit) Website: https://news.google.com/topstories?hl=en-US&gl=US&ceid=US:en

The root problem is that when I try to open a movie in a web browser, I get the message "Oops. Your web browser is no longer supported. " see attached.

1370719 had a response that made no sense to me.

Is there anyway to fix this issue?

David

Just got a new laptop with Windows 11, installed Firefox, and am running FF 98.0.1. When scrolling on some pages, the buttons look like they're constantly flashing. But if I scroll slowly, I can see that the button color is itself scrolling within the button boundary. Or at least, that's what it looks like. Attached a sequence of images to show what I mean. Can anyone help? It's so irritating that I might be forced to use a different browser, which I don't want to do! This didn't happen on my old laptop running Window 10.

Is there any to make Firefox automatically restart a new session (loading the start page) after a crash, without any prompts?

Context: This is for a disabled person who cannot use input devices: I start her computer every morning before going to work and load a long Youtube playlist of videos, so she doesn't have to do anything. But if Firefox crashes 5 minutes after I left, she cannot restart anything herself and has to wait until I come back.

Any ideas?

I imagine this belongs in the customize controls area as it's part of settings that we are supposed to have control over and after messing around and changing everything to ask first I am still unhappy. At least I found the reason for my displeasure after reading about the new release of FF98.

Why did you change the protocol for saving files? Not having that dialog box pop up is very inconvenient. I haven't tried to play any files since FF 98 downloaded to my pc but I bet it's equally as annoying. Please go back to the old way in your next release. Some of us are in the camp of Who Moved My Cheese and we don't like this new change. It's bad enough that I have to deal with black background on menus etc due to the background I chose but this is nuts. Thank you.