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login goes into change password that is coninuously looping

This happens with multiple sites, so it is a Firefox BUG issue. 1 - When I go to login at "office.com/setup" I try to set up a new account because I don't recall my l… (read more)

This happens with multiple sites, so it is a Firefox BUG issue.

  1. 1 - When I go to login at "office.com/setup" I try to set up a new account because I don't recall my login.
  2. 2 - I type in my login name, example: "email@domain.com"
  3. 3 - Surprisingly it says choose another email, that one is in use.
  4. 4 - SO, I go back out and try again only THIS time I try logging in with my email because it is ME, not a new person
  5. 5 - Then it sends me to a NEW window to change my pwd.

I enter NEW pwd twice. It sends me back to the login page, I enter my new info and it sends me back to enter my NEWER password twice again. I fall for it and enter ANOTHER NEW PWD.

  1. 6 - It sends me back out to login AGAIN, then it asks me to enter my NEW password twice again.
  2. 7 - repeat #6 indefinitely

This has happened to me at my bank and Microsoft office download. These two companies are NOT related. But I am using Firefox both times. SUGGESTIONS??? My bank locked me out for too many attempts to get in. On and ON and ON and ON.

Asked by cherilm93 5 months ago

Last reply by cor-el 5 months ago

I can't turn off the 'browser.tabs.unloadOnLowMemory'

I followed the instructions at [[Unload inactive tabs to save system memory in Firefox|https://mzl.la/3AdRbLx]] but I still occasionally see the tab refresh when I select… (read more)

I followed the instructions at [[Unload inactive tabs to save system memory in Firefox|https://mzl.la/3AdRbLx]] but I still occasionally see the tab refresh when I select it. I start with a search on Bing, click an article to open a tab, follow links from there, back to the first tab and select another. I repeat this until there are several tabs open. Sometimes the page refreshes when I switch back to one that I previously reviewed. Is that controlled by the option browser.tabs.unloadOnLowMemory? if so, it doesn't appear to be working. [Edit] - The last time this happened I checked my system and found 10gig used of 64gig installed. I'm using the most current version of FF 120.0.1 on Windows 11 Pro v 22H2.

Asked by mikebaker193 5 months ago

Last reply by cor-el 4 months ago

meddelande om hot? att jag måste åtgärda re-captha-version-3-49.top. vad är detta?

As soon as i start my computor with firefox i get this message: Warning you have virus. You must install re-captha-version-3-49.top. What is that? I have norton and norto… (read more)

As soon as i start my computor with firefox i get this message: Warning you have virus. You must install re-captha-version-3-49.top. What is that? I have norton and norton says no virus. What shall i do?

Asked by stefan.nyskold 5 months ago

Last reply by zeroknight 5 months ago

I am having trouble getting to the metamask extension moz-extension://57b2bd83-ca73-4baa-8635-f86eedf9fa4b/home.html#unlock

I am having problems accesing the extesion .. moz-extension://57b2bd83-ca73-4baa-8635-f86eedf9fa4b/home.html#unlock ...... and logging in to my meteamask account ...(pub… (read more)

I am having problems accesing the extesion .. moz-extension://57b2bd83-ca73-4baa-8635-f86eedf9fa4b/home.html#unlock ...... and logging in to my meteamask account ...(public) 0x6ce8ce7f6f15283d67b4478d2d501e9dc9c55c4f A Goldby Thank you A Goldby

Asked by ajgoldby.cornucopia 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Sync Now missing

Hello, I just got a new Macbook Air and I am trying to sync my bookmarks and preference etc., from my current Macbook Pro. I read the help articles and one thing I cann… (read more)

Hello,

I just got a new Macbook Air and I am trying to sync my bookmarks and preference etc., from my current Macbook Pro. I read the help articles and one thing I cannot find is a "Sync Now" option on the Air. It is not under the menu icon list. I signed out of the Pro and back in. The user and PW are the same on both laptops. Hoping you can help.

Julie

Asked by jmmoeykens 5 months ago

Last reply by cor-el 5 months ago

Bookmarks disappeared after adding account to new computer

Firefox has been my default browser for longer than I can remember. Over the years, I have maintained a significant bookmark file for work. I recently purchased a new com… (read more)

Firefox has been my default browser for longer than I can remember. Over the years, I have maintained a significant bookmark file for work. I recently purchased a new computer, and my zero bookmarks from the new computer have replaced all of the bookmarks that I had in my old browser. This is a bookmark file that has successfully followed me through multiple computers and even my ios devices. And now it seems to be completely gone. I've looked at the places.sqlite files, and the largest one is 20MB and is in my current default profile, but it is dated today. That makes no sense because I do not have any bookmarks on this older computer, and my new computer doesn't have any either. The bookmarks have also been completely deleted from my iPad, but miraculously are still on my iPhone (evidently I had signed out of Firefox for iPhone at some point so they do exist somewhere.) The thought of trying to rebuild my bookmarks is nauseating. My only thought is to sign out of the browser on all devices, then sign back in and sync on the phone. Would that repopulate the main file with what's on my phone? Any other ideas?

Asked by cmjross1 5 months ago

Last reply by cor-el 5 months ago

Firefox shows red tint in images that I upload

When I upload an image with Firefox, it typically shows a red tint. I've seen similar reports from decades ago so I disabled `gfx.color_management.mode` in `about:config`… (read more)

When I upload an image with Firefox, it typically shows a red tint. I've seen similar reports from decades ago so I disabled `gfx.color_management.mode` in `about:config`, but that didn't help, even after restarting the browser and the computer. I disabled a couple of related settings, but that also didn't help. What else could I try?

Asked by leonhard 5 months ago

Last reply by zeroknight 5 months ago

Firefox is Very Slow to Start

Hello! I need some help. Every since 4-6 months ago, Firefox has been extremely slow when I boot it up at first, with some page load times taking more than 10 minutes. So… (read more)

Hello! I need some help. Every since 4-6 months ago, Firefox has been extremely slow when I boot it up at first, with some page load times taking more than 10 minutes. Some fixes have seemed to work, but they never work permanently. From my testing, it is not the result of any extension and the issue persists in troubleshoot mode. What has not helped my testing is that, after enough restarts of Firefox, the problem goes away and web pages load quickly, so this has caused some false positives. Has anyone else had a similar problem they were able to fix? Should I try uninstalling Firefox and reinstalling it?

Asked by theebonyduke 5 months ago

Last reply by zeroknight 5 months ago

cannnot set up proxies

When trying to set up proxies in firefox, I typ in about:config i accept the risk and continue and get this message: Changing these preferences can impact Firefox perform… (read more)

When trying to set up proxies in firefox, I typ in about:config i accept the risk and continue and get this message: Changing these preferences can impact Firefox performance or security. And I cant go any further. Please advise.

Asked by richd3654 5 months ago

Last reply by Terry 5 months ago

Why are so many features which used to be visible by default now hidden in about:config?

The File -> Page setup option used to be visible by default. Now I have to dig into the "hazardous" about:config menu to enable it. This was available by default for… (read more)

The File -> Page setup option used to be visible by default. Now I have to dig into the "hazardous" about:config menu to enable it. This was available by default for years (decades?). Why is it now hidden away from average uses who may not need or want to mess with the custom prefs? Feels like Firefox is becoming more difficult to use rather than easier.

print.prefer_system_dialog and print.show_page_setup_menu seem like really basic features that the average user would want by default. Both require a trip into about:config now.

Asked by jbuzz 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

my firefox webpages are now colored black

After updating to Windows 11, all my Firefox webpages backgrounds are colored black even after choosing a light theme which only changes bookmarks and toolbar to white. I… (read more)

After updating to Windows 11, all my Firefox webpages backgrounds are colored black even after choosing a light theme which only changes bookmarks and toolbar to white. I want white background like my old Firefox ?

Asked by cwdunn3 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Types wrong characters intermittanly.

Machine is Windows 10 with a Logitech wireless keyboard. Latest Firefox browser. Not always but sometimes when using Firefox browser to log in somewhere or enter data o… (read more)

Machine is Windows 10 with a Logitech wireless keyboard. Latest Firefox browser. Not always but sometimes when using Firefox browser to log in somewhere or enter data on some web site, I'll get an incorrect entry for a key stroke. e.g. I enter a 0 and get a 1. But if I enter a 1 I get a 1. So far the error key has always been different.

I've tested things by launching a notepad or Word document and entering the character and in those all works fine. But go back to Firefox and I get the error again. What I have to do is to close and re-launch Firefox and so far this fixes things. It's an intermittent problem which forces me to keep another browser on the machine and ready. Imagine entering a password when all of a sudden you type 'X' and it gives you an 'E'. Really frustrating!

Asked by kevink001 5 months ago

Last reply by zeroknight 5 months ago

Firefox Shortcuts

Hello Mozilla Support, I want to ask how to turn off suggested websites on my home shortcut. I searched on the internet, but everything I tried didn't work. From Alex … (read more)

Hello Mozilla Support, I want to ask how to turn off suggested websites on my home shortcut. I searched on the internet, but everything I tried didn't work.

From Alex

Asked by Alex 5 months ago

Last reply by Terry 5 months ago