All Products Support Forum

Office online will not load correctly. I've attached an example of how Excel loads. This is happening with Word as well. Cache was already cleared and the browser was reset as well.

All downloads "fail" using Firefox. I have tried many things. Some on the internet says the fix is difficult. Other browsers have no issues with downloads. I go to them when I need to download something. I like Firefox, but if I can't resolve this issue, I may have to go to another browser. Help.

I removed the Firefox Relay, however whenever I want to open my email its still there and I have to keep entering my email address manually, How do \i get rid of it?

Your code writers need to write code to handle Facebook. When scrolling through FB the feed constantly jumps ahead 5 or more posts... It's not a FB issue, its a Mozilla issue, in as much it doesn't occur with Google Chrome, or Microsoft Edge... I could use them for FB but then I won't have my Firefox addon's..... Maybe collaborate with their code writers and ask how they addressed this issue...

The website https://my.strathspey.org/dd/dance/12838/#cribs displays an image, which had a typo [Triangles used to be Traingles]

I am using Firefox 119.0.1 under Windows 10 Home Version 22H2 OS build 19045.3693

I had the page open in Firefox before the owner corrected the typo.

Immediately after the correction was online, all other browsers displayed the corrected version. But even now, hours later, after many resets by "Reload Tab", the Firefox tab still displays the typo-version.

I consider this to be a malfunction. "Reload tab" should bypass all caches, and reload the whole page directly from its server. - Is this a known bug? - If "Reload Tab" does not go to the source bypassing all caches, what doe it do? - Is there a workaround?

I moved to Firefox because I have autism and someone told me it would help block the popups and moving content that makes using the web exhausting and difficult. And it does!

The trouble is, it replaces them with something worse – a grey screen that rolls continuously from left to right. It's impossible to focus on text with such intrusive visual distraction, so I have to shut the page down. It seems to occur on so many websites that at the moment it's not worth trying to use the browser.

Half the problem is that I don't know the right term to describe it, which makes troubleshooting a bit complicated. Hopefully someone will recognise it from the description, though – if so, is there any way of stop it moving, please?

Thank you!

Since the last update (earlier this week) firefox uses large amounts of memory. It shows in the windows task manager 20 and more instances of firefox being open and one of them using 85%-90% of the available memory. I looked up help articles regarding this issue and one of them mentioned to "Delete content-prefs.sqlite file". When I do that it will help for a short period of time but then the issue is happening again. I'm using Windows 11 64 bit.

I'd appreciate some advice on how to deal with this.

Hi y'all! I've been trying to get netflix to play recently, and I keep getting the error code F7351. I tried looking it up, and didn't get anything, and also tried to dis- and re- enable DRM content, and that didn't work. Does anyone know what to do? Thanks for any help!!

The title pretty much says it. On some phpBB forum I am member of, since yesterday, I can't write long messages and see what I'm writing.

When my texte is bigger than the default frame, the scrollbar jumps at the top of the post while i'm still writing. This doesn't happen with other browers on same webpage.

Possibility : the deepl addon i just installed  ?

Any idea ?

(sorry if i'm not clear enough, english is not my first language)

As run into before, i have constant frustration that was motivating me to switch browsers from FireFox where when i open a webpage in FF i am not seeing full content. I use an extension to then open that page in Edge, and i then do see full content.

The most recent example of this is https://www.godaddy.com/help/contact-us where in FireFox the "chat" link did not appear, but in Edge it did. Similar experiences occur when attempting to log into my account at whitepages.com where in logging in FireFox errors out or returns me repeatedly to the login page, yet Edge completes the process without issue. The Whitepages issue has been ongoing for over 6 months.

Thoughts?

Thank you!

Dear Sir/Madam,

I need help with Mozilla Firefox 119.0.1 (64-bit) version which is almost not working internally without Internet link. When I try to open local internal site Mozilla Firefox waits to open https://www.bootstrapcdn.com/ Internet location which is unavailable because we are using the browser in isolated network and it is waiting for this site for more than 15 minutes before it opens the local site.

This is not the way we are expecting the browser to work so the question is can we disable this requests in Mozilla Firefox that we were not aware of and that are not asked from out side?

Thank you!

Igor Vanevski, IT administrator, Belgrade, Serbia

I have macbook. When I open a puzzle e.g. sudoku, the puzzle costantly jiggles about (which I have video of). When same puzzle is opened in PC, ipad or Safari this doesn't happen. Why?

When I followed instructions, it sent the login file to the flash drive I designated but in an Excel format & I don't know how to print it in a readable (.doc format). Any help is greatly appreciated. bucretired@yahoo.com

I am having trouble sending tabs from my phone to my PC. My device is connected to my computer, and I can send tabs from my PC to my phone successfully, but not the other way around. I have no idea what could even be the issue, and I have only seen people asking about sending tabs from PC to Mobile, not the other way around. Is there something I am missing? None of the Firefox troubleshoot pages have helped.