All Products Support Forum

I have cleared the cache, cookies and history. I can use Google Chrome just fine, but do not want to. They only way that I can get to any website is via Troubleshooting Mode. This is getting quite frustrating. I see that others are having the same problem. I use the Standard for browsing. This has been going on for a couple weeks. At first, I tried to get it to work by changing to No Proxy, it was working. Then it did not. I have read through what others are going through and they seem to have the same problem. There has to be some way to fix this. I even ran a complete virus scan that takes up to 10 minutes, and it did not find an issue, so I think this is a major bug on the Moz://a side. Any help would be greatly appreciated. You guys are the best!! Thank you.

Attached is a picture I took of what I'm experiencing. At first I thought it was an issue with my monitor or perhaps my computer hardware, but it seems to only affect Firefox. Besides the obvious black squares you can see, I invite you to look at the top of the page displayed. Where it talks about Megan thee stallion, the "a" and "n" of "Megan" are kind of cut off by something.

I also experienced twice, maybe three times the whole page going blank for a second or so before returning to normal (not my whole screen, just the firefox browser). I just checked and Firefox is up to date.

I don't know if this is relevant, but I also checked Windows Defender and saw it had detected a threat, named Win32/OfferCore. I have since deleted it and have started a complete analysis of my computer which is still underway.

My OS is Windows 10. I hope this can be resolved, as currently it is stopping me from being able to read an article on Wikipedia, with many of the letters being kind of cut in the same fashion as with "Megan".

Thanks for any help, it'll be appreciated

I'm running the latest version of Sonoma, and Mozzila / firefox was just upgraded. Once I upgraded to Sonoma I began to notice that command n would not open a new window "sometimes" - none of the dropdown from the status bar worked - except "firefox" - I can drop that down with mouse and click on "setting" which seems to "wake it up" and it functions normally. It just can't wake up if it moves to running in the background, tab applications over to firefox and then command n to open a new window - Anyone else experience this - I can't find a setting?

I haven't been using Firefox for awhile since i lost my old laptop and phone (to be exact its 4 years or so) and now im back on using it, but i was unable to log in to this exact account at first since this what was prompted when i try to use my password (image one), i did try ask for a password recovery which the same error appeared but for some weird reason after trying it on the mobile version it let me use the google login and im able to get access to it. but it still wont let me change password, add passkey or add 2FA. is this some weird issue going on or am i missing an email or something??

Firefox browser no longer on W7 laptop. Followed instructions-downloaded setup and installer. Neither will do anything - message says no program association to implement thses files. Help!

I'm not very computer savvy but I followed a website a few months ago to edit Firefox so it'd default to dark mode. I think I went in and edited source code? I can't find the instructions anymore but I'd like to revert back to the original setting. How do I do that? I tried to refresh Firefox but it's still coming back with some websites in dark mode and some not. Please advise!

Can't get to Google apps from google home page. Dots for Google apps not there. Only way they appear is to search for something. Otherwise you can't get to apps (no nine dots) or even sign in to google. Nosigh-in box either on first open of browser. Thanks for the help.

Hi

since the last update of firefox my e mail (hot mail) attachments will not print. When print is selected the only option is to print to pdf. tried in another browser and printing works perfectly. Printing worked with no problems before last update. Help Please Please note I am a very basic user so need step by step instructions. Hoping someone can help PLEASE!

Dear Community,

I am trying to download a large file. Am on a course, and the main tutor has given the group a file to download. Have tried downloading this 5 times, but get little luck. The file that I would want to download is 8.5GB, and the furthest I get is about 4GB.

I have 2 questions about this.

1) I seem to have a very 'in and out internet connection. It seems to go down at times for no reason, cutting off the download. Is there anything I could do about this? How could I troubleshoot this, please? 2) Does anybody know of any special tools that I can use to download in a more efficient manner, please? Perhaps an extension for Firefox might be able to do this, perhaps? Kind Regards to Anyone Answering this Query, Marek

For some time, I’ve been using characters like em spaces (U+2003, or ‘ ’), thin spaces (U+2009, or ' ’), and hair spaces (U+200A, or ‘ ’) on my webpages, and up until a few revisions ago, Firefox was displaying them appropriately. Rather abruptly, they were replaced with boxes.

This doesn’t appear to be a font problem; it happens with every font, including several that I’ve verified have the character in question. (In the image below, it’s in Times Roman, but I’ve tried Noto Sans, Arno Pro, and half a dozen others.)

Does anyone know why this is happening, and does anyone know a workaround?

If I add sites to 'Exceptions - HTTPS-Only Mode' list, I expect that sites are preserved after browser close and restart. But after I close and restart Firefox, the list become empty.

I don't know why this happens. I even deleted every profiles and created new profile. The problem still exists.

Is there any way to manually add HTTPS-Only exception list by editing files in profile directory like 'prefs.js' as a workaround? If Firefox can't save the data, I will manually edit that file and mark it as read-only.

Yesterday my websites would automatically sign me in when FF was started. Now, whenever I start FF, I have to sign into everything! Also, upon first startup of FF, it crashes! What has happened to FF???

I'm having an issue that seems to Lock up YouTube on Firefox.

I'm trying to get back into using Firefox but I'm having a persistent issue in both FF Mainline and even in FF Beta 119.

If i play a Video on YT then switch tab to do something else then go back to YT it lock up the video window. I do not have this happen on Chrome or Edge.

I have tried refreshing the browser and still have this issue.

PC Specs: Razer Razer Blade 15 Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz Installed RAM 32.0 GB (31.8 GB usable) GPU NVIDIA RTX 3060

Here is link to short video of the issue described.

https://drive.google.com/file/d/1yYxQkUPZbIOOYnW31LzMM7R8NI0_kZY9/view?usp=share_link

get663.com Loads randomly on the browser. I delete it and it returns on a random basis. Is there a way to prevent it reinstalling? I have to remove it 10-15 times a day. Thanks, Andy W.

Hello team I am not an developer but sometimes i use inspector to see if the 'get' requests are working properly. But for some time when i try to close the inspector after i am done ,it just stop and doesn't close. this makes to close the tab while doing something important. Please check this problem and give me some solution.

When I want to do a google search, it will only do an amazon search. So if I am asking a tax question, it brings up amazon products to buy. I can't search anything. Very frustrated.

I recently uninstalled Firefox and reinstalled it directly from the microsoft store as it was very slow (probably due to not being updated) and I am sad to see all my bookmarks and important information is gone. Is there any way I can restore it? Thank you in advance.

One of the best things about Firefox is that i could use other fonts on the website and now I can't. Just stuck with this crappy one.. or tell me how to change it as I have tried..