All Products Support Forum

Why can't I use FF previous version with having to update or FF automatically updating? After the 110 versions, all the updates are no longer compatible with the software I depended on using with FF. No other browser worked with the Instaverse Bible software, and now, FF doesn't work with it after the updates from the 110 version. Tried reinstalling 110 version and FF updated it without my request to do so.

When I go to clear the cache, browsing history, cookies, etc. the only options we have are "Today", a few even smaller time periods (1, 2, 4 hours), or "Everything"! What's up with that? Every other browser offers at least the option of "past 7 days" or some other time period that goes further back than one day, without having to clear "Everything", don't others find this to be arbitrarily limited? I can't even delete cache from yesterday, much less a few days earlier...

So I'm trying to remove my firefox data such as my bookmarks and saved log ins from a work computer because I retired. I signed out of firefox on the computer. I uninstalled it on this computer and then reinstalled and it's still showing the information even after logging out and restarting computer. I also deactivated the computer from my list of devices on my firefox account and that still did not remove the data. Can you please assist me in this removal of my firefox information from this computer.

Thank you, Cherie

Why is some financial data on emails from my banks or other similar sources blocked from being printed as received on AOL mail? How do I restore ability to print complete and actual copies of these emails?

Hi,

I have customized setting for MP4 video download to save file and magnet files to be opened in Bit Torrent Application but the same changes after every shut down

This has been happening since a few days.....

Need Help

Google Translate keeps popping up on an online directory page. I did not install the Google Translate extension or set up anything for translation, but it jumps in and covers the content. Please help me to stop it. Thank you. Please look at the screenshot.

'Sync is helping criminals to have access to all connections. How can I remove this app completely ? Especially as I had to see, that several log-ins were on call, which I never wanted to be saved.

I sell on Ebay. I have always used Firefox to access the "SOLD" listings in Ebay like the item I'm going to sell. Recently when I look at the SOLD listings the "see original listing" option is not there. I need to access this information to decide what price I'm going to ask for my item! I talked with Ebay and they walked me though the issue. In order to determine if it was an Ebay problem or a Firefox problem I opened Chrome and did the same search. I was able with Chrome to "see original listing" so this is obviously a Firefox issue. Since I've been using this information for over 10 years, it must be a recent update that caused me to lose this function. i've used Firefox exclusively for all my browser use. I don't want to change to Chrome! Help!

Rachel

My business site - www.ninjanezumiproductions.com - has videos on it.

Firefox PERMANENTLY MUTES those videos.

I can play them, but I get no sound.

I can play these videos on Chrome, Edge, Opera - etc... and still mute and unmute as normal.

However, when I try to UNMUTE on firefox, it prevents me.

This is harming my business.

I want to know how to fix this.

Sincerely,

Kevin Conner CEO: NNP, LLC

When I access some sites, like wordpress ( as an admin), some icons are shown as hex codes instead of graphic icons - I have enclosed screenshots

I have tried to reset the fonts to firefox standard ( I had some other before) - it did not help

I have also tried to check the "allow pages to choose their own fonts - did not help I have also tried to UNcheck the "allow pages to choose their own fonts - did not help

I do NOT have the problem on Brave or Chromium

I am running Linux Arch with Firefox 115.0.2

Hello.. I turn on my laptop, start firefox and all my bookmarks are gone... I wasnt log in for very long time during using firefox and what I can do now to get back my VERY IMPORTANT bookmarks?

DRM add-on seems broken after update. Obviously this renders ALL the streaming sites I pay for useless. How do I fix it? The people who make the plug-in won't talk to end users and anyway I got it to work after DL-ing another browser (Opera). I like FF but their unwanted updates only seem to cause problems and take away features I like. Is there any way short of moving to another browser that can fix this? All my streaming DRM sites I pay for seem to be broken now. I have brand a new Win11 Asus ROG Strix 17 that had been working fine until last night when I made the mistake of updating FF. As noted, a refresh didn't help. Frankly this is insane, and I'm finally done with FF unless someone comes up with a fix for this.

To save and sync a new password, I put my email in and hit "Sign up or Sign in" - but then it tells me are you sure you want to create this account, because a previous user was in sync on this computer: and it's my same email. If I say yes and continue, it is asking to set a password and create an account. What happened to just signing in? Why did it stop me from doing so and reroute me like this? I'm in same browser and user platform as always on this device. Big snafu for no reason. BTW I signed in now with a different account to Support because I have to sign in to ask the question.

search engine on firefox can't find "safe mode" which I need to deep six Yahoo. My search engine is DDG but Yahoo keeps interfering with my free choice. How can I deep six Yahoo?

This is my first time to write and ask a ?I will be grateful if anyone can help me solve it. I signed up for the Free Relay of email just to try it out. My primary email was there and I added my secondary email --them I noticed there was what looks like a strange email already there. In conjunction with this i got a warning from Firefox today that somebody from Romania had tried to change my password.

Any Ideas I would appreciate them.

Thanks paul

Recently YT is barely loading videos with the message "if playback doesn't begin shortly, try restarting your device" or it simply stuck tried on edge and it doesn't happened can anybody help me diagnose this problem?

Restarting FF doesn't always work has to be done multiple times, and it soon breaks after browsing or restarting the browser

The grey bar on the player does load but the player never plays its just back