All Products Support Forum

Good day all, im trying to restore my bookmarks from early November of 2022, but im having a hard time porting the bookmarks over, im looking for the easiest solutions, documents write-up or even videos.

Certain websites are having their images broken. This only affects firefox and I've tried the troubleshooting steps, all of them except resetting firefox. One of the websites with the most issues is nexusmods.com. I've included screenshots that show how the site looks in firefox and how it looks in edge/chrome. As you can see from the pictures, the issue is with the navbar items. This happens on other websites as well, though not all of them.

I was trying to log into Firefox on a new computer and couldn't remember the password, so I reset it. Later, I found my original password stored on a different computer. Is there a way to log into my old account on the new computer? It seems to only recognize the new password, and there are no bookmarks, etc. saved. I tried reinstalling Firefox and that didn't work - it recognized that it had been installed before and would only accept my new password.

Thanks for any help you can provide!

Pass week or so my regular sites that have embedded twitter post doesn't seem to render twitter post correctly at all.

Pleas take a look at the attachments.

supposed to be twitter post, showed up just text, no pictures etc.

Thanks in advance for your help.

This is not so much a question as it is feedback to the developers

Normally, Firefox updates always proceed without incident

Yesterday, after installing Firefox 108.0.2 in the ‘usual’ manner, things went a little haywire. The result was there was evidently two instances of Firefox ‘active’, even though the app was not open. Attempting to Force Quit them failed (“app in use”). Only after logging out of my computer account and logging back was I able to Force Quit, the, now, one instance of Firefox still in evidence. I restored v. 108.0.1 using Time Machine.

The ‘usual’ update manner consisted of Firefox notifying me the update was available and downloading the version, then restarting Firefox via the Firefox > About Firefox dialog.

The two instances appeared when displaying the ’switch app’ listing of open apps via CMD-TAB and in the Force Quit dialog

The incident was so gnarly, I’m hesitant to try installing the update again.

macOS Monterey 12.6.2 iMac (Retina 4K, 21.5-inch, 2017)

Hello, I love using Firefox. I've used it for years. However in the past year or so it is getting increasingly difficult to cling to using it as I'm finding that more and more websites don't like it. I cannot use it with my bank https://www.simplii.com/en/home.html. (when I go to sign in I end up in an ever ending loop where it just takes me back to the sign in page. I can't use it with some shopping carts. On this site (as it is one I remember) https://amaranthstoneware.ca/, If I put one thing in the shopping cart, it is fine, but if I put a second thing in, it doesn't remember the first. And now I was trying to watch a video from the National Film Board https://www.nfb.ca/film/affairs-of-the-art/ and the video buffers constantly and I miss words as it catches up. A fellow from the NFB gave me a special link to a vimeo video and it wouldn't load at all. https://vimeo.com/787578864/10f72d40e4  Just the spinning circle. All of this issues don't exist with Chrome (the site I did try it on). My version of FIrefox is up to date. I use Duck Duck Go and LastPass but I turned them off to test and it didn't fix the issue. I really want to continue to use Firefox, but it is getting hard with so many issues with it. I hope you can help. Thank you for your help.

I found that when trying to login into the TRS site , it would not allow.. Had to go to Chrome for it to allow login.. Went to site and it informed me that they only supported Edge/Chrome.

Is there anything you can do here?

From my understanding all my settings would be transferred after saving my profile but after setting everything up i noticed my addons are gone/not activated. This would not be much of an issue besides that i can't seem to find some of the addons i use.

Any way to manually fix this?

Bookmarks etc worked.

When I try to log into Twitch.tv or Netflix I get an error saying that the browser is not supported. When I hit F12 on my Windows computer to view the console for the browsing session, Twitch.tv is giving a 400 error. I have attached the text from that error. I already contacted Twitch and they said the problem was my browser, not their platform. I have attached an image of the connection error.

Here are some things I have tried to fix it:

• cleared all data from the browser including cache and cookies
• tried private session browsing and it still did not allow me to log into Twitch or Netflix
• deleted all addons and extensions
• disabled my antivirus and windows firewall
• used a different DNS server and tried an automatically set DNS, still doesn't work.
• reinstalled Firefox

well I am having issues with firefox deciding all of a sudden NOT to connect to YOUTUBE....where do i get quick help, thanks !

What is going with firefox!!! do they test the update before they send new updates out?

Other websites are still up so, whats going on?

Firefox keeps loading incorrect webpages for two websites. The websites are; https://www.diy.com https://www.trade-point.com The two websites work fine with Microsoft Edge but not with Firefox. See attached images. Please advise how to resolve this issue. Thnak you, Mark

It appears that Starlink has blocked my Firefox browser, Safari browser, and Mullvad VPN. Safari and Firefox work with my other ISP but when I get on Starlink they are dead. I've been working on the internet since 1975 @ UCSB (one of the four original ARPANET campuses.) About the only way this could happen is the ISP. Only other possibility is "man-in-the-middle." I can check for that and there is no sign that is not happening.

I would like you to repair this or I will abandon Firefox.

Hi, all. having a lot of trouble with Firefox on MacBook Pro M1. This is unusual for Firefox. Pages won't load; Firefox won't even fill the URL into the address field when I use a bookmark. Just sits there. I use Mozilla's VPN, but this situation happens whether I have the VPN on or off.

Thank you for any insights/help.

I just got a new laptop and i installed fire fox and tried to sign in. i had to change the password because it kept saying it was wrong. when i finally log in none of my bookmarks or settings are there like they should be. all of that stuff has carried over before but i dont know why it hasnt this time.