All Products Support Forum

Hello, I moved from TB 102 to 115 some months ago. I've just noticed that TB appears two times in my Win10 22H2 Apps & Features:

I'm tempted to use Uninstall on the 102.3.0 occurrence but I don't want to mess things up. What is the best way to remove the duplicate in Apps & Features? Thanks.

Thunderbird didn't seem to download properly. My Thunderbird window does not have the top lines that say: File, Edit, View, etc., and Get Mail Write, Address Book.

I currently have TB 102 running on a Linux Mint desktop. The email is POP3 from att (actually snet). They require a different app password for each computer. I have the different app password. I want to use my Linux Mint laptop to access my email and use a backup of the desktop's profile when the desktop is out of service. Laptop does not have any .thunderdird folder yet as TB has not been started. I am looking at the http://mzl.la/1ApHiU3 support page. It seems that these instructions are replacing Laptop's hidden .thunderbird folder with desktop's .thunderbird folder. This seems odd since Step3 of "On your Destination Computer", opens Thunderbird. Won't that create a .thunderbird folder with new installs.ini and profiles.ini files? They will be replaced in Step8.

I am concerned that Step3's newly created .ini files (which have a different hash that links them) will be lost in Step8 and there is some dependency on that hash value that is not clear. Is that hash sent to the email server so that they can identify the machine/app that is accessing their server?

Is there a more appropriate support page for what I need to do? I am not clear on the subsequent steps to launch TB on the laptop and change the password on the laptop. At some point I would need to reverse the direction to bring the Laptop's Profile back to the Desktop. Any advice would be appreciated.

(note. i'm very wary of posting this question here, as i've been told off, this apparently not being the right place for such matters. but this is where i get to from "Help>Submit Feedback…" in Thunderbird, and also Bugzilla leads me here. if this is not the right place, please can someone kindly tell me where is?)

102.2.2 has really messed things up for me. i can't see any emails after August 9th in any of my Saved Searches, and this is causing real problems.

i've tried deleting the global database and reindexing, but that did nothing.

[Mac OS 10.12.6 Sierra]

I got a new Acer laptop with windows 11 (64bit). I downloaded FF but when I open it, it just gives a blank page. If I type in an address nothing happens. I have tried reinstalling but nothing seems to work

Hello, I have my thunderbird data files (emails, etc.) on a separate drive. I had windows, apps on an SSD. The ssd got corrupted so I had to reinstall. Now I need to have Thunderbird point to the files on the separate drive. I have been trying to figure it out from your support articles but it gets way too confusing, especially since the new version of Thunderbird is different from the version I had before. Can you help me? Thank you

Cannot download messages to INBOX, cannot delete from TRASH, cannot compact INBOX or TRASH.

This may be a dumb question, but still need help (3rd request). In the writeup on "Cannot delete messages" there are instructions for creating a new TRASH folder to replace one that supposedly is "corrupt." The third instruction says to find MAP (POP) on file folder. How is this accomplished ?

I downloaded Thunderbird 102.4 and upgraded from the previous version(which was whatever the previous most recent release on the release channel was). It's copied/restored most of my folders and their contents but some now have headers only and some mailboxes now only have titles and no contents. I log onto two different mailservers for email but there seem to be problems and successes for both servers so it all seems a bit random. Just wondering what's happened and has anyone else experienced this? I shut down the computer and when I started up the following day and the missing emails had returned - so if you have this problem maybe a restart would sort it.

Hi,Why is download showing up on nearly all sites I go to & HOW do I get rid of it permantently I can close it by hitting the X beside the Download,but it Should not be there Thanks Darryl

Hello and thanks. I have a new PC hard drive and need to reinstall browser. I logged into my Firefox account online but cannot find the answer. Is there a way I can install my browser with my old bookmarks and/or history? I am running Windows 10.

Hello, my computer died but before it did i backed up my Thunderbird profile files - the backup is 77.8GB so big to zip using export. I installed Thunderbird v.102.8.0 64 bit; and copied my backed up files over and now my email account list shows when clicking the dropdown arrow next to "get messages" but the email account list (72 email accounts) does not show in the left hand pane.

I have attached images of what I see, what is showing in app data - both local and roaming, and also of both .ini files.

Using the troubleshooting setting the software is pointing to the correct location.

I would truly appreciate your help.

Thank you,

Robin Monroe

I just need a job of time traveling i dont love money and family so if anybody can help me so please help me otherwise i think i died soon mau be suside i know its possible so please tey to under stand need work.

I try to install Firefox on a HP Z1 G8 desktop under Windows 11 Pro. The first time I get a warning that a .dll is not available or so (I dont know what this warning is precisely, becaus it pops up for 2 seconds only ) , and firefox is not well installed, reinstalling goes without warning, but still Firefox starts and then stay dead, no sites, no settings. I know the security in this computer is very thight, but other apps install without problem and functions.

Why Firefox cant be installed where other apps can ??????

who has experienced this also and has a clou ?? thanks Ferdinand