All Products Support Forum

So Firefox did an auto-update a few days ago, and when I opened the browser EVERYTHING was gone. Passwords, bookmarks, etc.

I've managed to get the old bookmarks moved over, but I cannot for the life of me figure out how to get the old passwords back. The old data is in a folder on my desktop, do I just copy and paste the login and key 4 files from that folder to the new folder?

Sorry if this seems like a dumb question, I'm a pleb and this is the first time I've experienced this. :(

bold text' I need to stop firefox from attempting to download update 99 because it will not download it and it is taking up too much of my internet metered download time.'I have taken it off of automatically download updates,but it still pops up a message every day.

I'm making this thread since the previous one was closed and provided no real solution, yet the result shows on the very top of Google. So I like to provide helpful information to others in my answer below.

Today I upgraded my TB portable standalone (no portable platform) from 60.9.1 to 68.12.1 As that what it said I could upgrade to in the about window. All worked fine. Now the about window tells me I can upgrade to 78.14. But there is no portable version portable version of that available (sorry I know Mozilla do not support the standalone version). There is a portable version of 91.6. Can I upgrade from 68.12.1 to 91.6? Thanks!

I'm using TB 91.7.0 (64-bit) on Mint Linux. I somehow deleted a folder full of messages.

I do have a backup of the entire TB folder from few days ago, but can't figure out how to restore that folder back into the main TB universe.

Everything I have found says to use https://addons.thunderbird.net/en-CA/thunderbird/addon/importexporttools/ but that apparently has been corrupted as a protest by the author.

"Apparently the add-on has been corrupted by the author. "The site and all the extensions have been made unavailable as a form of protest against the illegal fascist measures and abuses against personal rights that have been occurring in Italy (the country where I live) since March 2020."

So, can someone tell me how to restore a folder of messages back into my T-bird successfully? Thanks everyone, Barry

When I downloaded and sync Gmail to thunderbird, I encountered the following issues:

1. The number of emails on ALL MAIL folder is not the same as that in my Gmail. Thunderbird has more than 800 emails compared to my Gmail.

2. When I randomly check my emails through the search function, the emails can not be found on the location it states thy are. Ex. location=all mail , but when I search ALL mail , the email in not there.

3. SAME Email but the timestamp in Thunderbird is 1 minute less than the time stamp in the Gmail. Ex. In Gmail time stamp is 11:04 am , in thunderbird it is 11:03am

4. Also can I change the Date Pattern in Thunderbird from DD/MM/YYYY to MM/DD/YYYY?

Thank you!

Hi, I have two Win10 computers both with Thunderbird installed. Each computer has a different email account that Thunderbird controls. While they are separate accounts (i.e. different user names) the mail service (domain name) is the same. How can I move both accounts on to a new Win11 computer using Thunderbird? I've read the instructions on how to move Thunderbird from an old computer to a new computer but I wonder if I use those instructions I will overwrite one of the accounts. thanks

Hello all,

I have several machines we use thunderbird and gmail connection on.

We can only get the accounts to link if the authorizations is set to "normal password"

From what I have read on the forum, we will need to change the authentication to oAuth2 for our accounts to work after May 30th.

Following the steps to do so, and authenticating (and allowing access) in the browser, I am unable to send/receive on the thunderbird side. Switch it back to normal password and it will again work properly.

Is there anything I missed here? Not understanding why we cannot get Oauth2 to work.

Current Settings

IMAP enabled in gmail Cookies allowed in thunderbird Less secure apps off in gmail (trying to get ahead of this before May) private/public windows defender firewall off

Thank you

I am using Mozilla Firefox on Samsung Galaxy A5 phone (Android version 4.4.4) since 2016. I last used Firefox on my phone yesterday. Today, when I wanted to browse internet, I noticed that Mozilla Firefox app has been removed from my phone. When I visited Google Play Store, the app was unavailable in search. Since the app has has vanished from phone, I tried to open the download link on Mozilla.org website in Chrome, it is not working (https://app.adjust.com/2uo1qc?redirect=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dorg.mozilla.firefox&campaign=www.mozilla.org&adgroup=mobile-android-page) I am in a fix! Please provide resolution on priority.

Why is firefox automatically downloading strange files I've never seen before? (MEUIVFJ-.htm and 3tHMwYhc) They look a little untrustworthy. My download dropdown suddenly showed me that one had been downloaded, and then a while later the other one was downloaded. Are these actual Mozilla files? Or are they some kind of scam/trojan/spyware? I just realized that two were downloaded last month as well.

Came out of Win10 mail, moved to Thunderbird. (Good decision). After much screaming and kicking I managed to get my address book info out to a text file, formatted as CSV. Very simple, 3 fields: firstname,lastname,emailname@emailaddrs comma delimited.

Used the Import function, aligned 3 fields with the input data, done. It created a file called "email contacts". All of the addresses came in. Then it got kind of strange. When I open the that file it only shows 2 columns. Col1 is "NAME", Col2 is "EMAIL" Col2 is correct but Col1 shows the emailname only snipped off of the full email address. If I open any entry in the address book with the EDIT button, the first name and last name are there, so the import worked. So the question is: How do I get the top level of the address book to display the firstname, lastname? Did I do something wrong on the import? I can't seem to find any way to add columns or re-arrange the display. The "select columns to display" menu doesn't have any choice that I recognize. I can re-format the source file any way I need to, is there a better structure for import? Advise needed.

I need to install a mailbox on a new machine. I have got as far as the second screen on manual configuration, ie the one which starts with IMAP etc but I can't remember what to enter in some of the boxes. I don't know the port number (or even what that means) and on the host name for the outgoing server I think it began with relay but can't remember the rest. My ISP is refusing to help so please can you? JW