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Bookmarks syncing fails (lost of bookmarks, folders, name-changes, etc.)

Hi, I'm having some issue with the syncing of bookmarks. Some changes in bookmarks in one device (desktop) don't synchronize properly to others devices (desktop also). I … (read more)

Hi, I'm having some issue with the syncing of bookmarks. Some changes in bookmarks in one device (desktop) don't synchronize properly to others devices (desktop also). I have lost many bookmarks, names changed that don't change, disappearing of complete folders, etc. This are the last three error-sync-number.txt files I have on about:sync-log of an affected device, hope someone notices something relevant that could help me solve this horrible problem. Thanks a lot in advance!

> 18 KB 5/11/22 06:03:25 GMT-3 [code] 1652259651046 Sync.LogManager DEBUG Flushing file log 1652259651047 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259651066 Sync.LogManager DEBUG Log cleanup threshold time: 1651395651066 1652259651136 Sync.LogManager DEBUG Done deleting files. 1652259802124 Sync.Service DEBUG User-Agent: Firefox/100.0 (Linux x86_64) FxSync/1.102.0.20220428192727.desktop 1652259802124 Sync.Service INFO Starting sync at 2022-05-11 06:03:22 in browser session 36uL2omhWuR8 1652259802124 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1652259802127 Sync.Status INFO Resetting Status. 1652259802127 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok 1652259802128 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1652259802128 FirefoxAccounts DEBUG getOAuthToken enter 1652259802129 FirefoxAccounts TRACE getCachedToken returning cached token 1652259802129 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1652259802129 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1652259802336 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/info/collections 1652259802337 Sync.Service DEBUG Fetching server configuration: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/info/configuration 1652259802518 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/info/configuration 1652259802519 Sync.Service DEBUG Fetching global metadata record 1652259802519 Sync.Service DEBUG Weave Version: 1.102.0 Local Storage: 5 Remote Storage: 5 1652259802519 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1652259802519 Sync.Service INFO Testing info/collections: {"addons":1639889656.63,"clients":1652259584.94,"tabs":1652259589.3,"extension-storage":1652258689.77,"bookmarks":1652259781.8,"crypto":1615941892.22,"prefs":1650594434.54,"forms":1652258783.37,"meta":1652221152.47,"passwords":1651525754.58,"history":1652258554.35} 1652259802519 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1615941892.22 1652259802519 Sync.Synchronizer DEBUG Refreshing client list. 1652259802520 Sync.Engine.Clients DEBUG Resetting clients last sync time 1652259802731 Sync.Collection DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/storage/clients?full=1&limit=1000 1652259802734 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 4 reconciled. 1652259802734 Sync.Engine.Clients DEBUG Refreshing the known stale clients list 1652259802737 Sync.Engine.Clients INFO Uploading 0 outgoing records 1652259802739 Sync.Synchronizer INFO Updating enabled engines: 4 clients. 1652259802739 Sync.Synchronizer INFO Syncing all enabled engines. 1652259802740 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259802741 Sync.Engine.Prefs INFO Uploading 0 outgoing records 1652259802742 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259802742 Sync.Engine.Passwords INFO Uploading 0 outgoing records 1652259802743 Sync.Engine.Tabs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259802743 Sync.Engine.Tabs INFO Uploading 0 outgoing records 1652259802745 Sync.Engine.Bookmarks DEBUG Checking if server sync ID aE3qOUNckAPl matches existing 1652259803063 Sync.Collection DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/storage/bookmarks?newer=1652259495.91&full=1&sort=oldest&limit=1000 1652259803076 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1652259803441 Sync.Engine.Bookmarks INFO Records: 1 applied, 1 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259803441 Sync.Engine.Bookmarks.Mirror DEBUG Merging bookmarks in Rust 1652259803552 Sync.Engine.Bookmarks.Mirror DEBUG Building local tree 1652259805378 Sync.Engine.Bookmarks.Mirror DEBUG Building remote tree 1652259805601 Sync.Engine.Bookmarks.Mirror DEBUG Building merged tree 1652259805698 Sync.Engine.Bookmarks.Mirror DEBUG Applying merged tree 1652259805707 Sync.Engine.Bookmarks.Mirror DEBUG Updating local items in Places 1652259805707 Sync.Engine.Bookmarks.Mirror DEBUG Cleaning up observer notifications left from last sync 1652259805707 Sync.Engine.Bookmarks.Mirror DEBUG Inserting Places for new items 1652259805708 Sync.Engine.Bookmarks.Mirror DEBUG Updating origins for new URLs 1652259805708 Sync.Engine.Bookmarks.Mirror DEBUG Staging apply remote item ops 1652259805710 Sync.Engine.Bookmarks.Mirror DEBUG Staging change GUID ops 1652259805710 Sync.Engine.Bookmarks.Mirror DEBUG Staging apply new local structure ops 1652259805710 Sync.Engine.Bookmarks.Mirror DEBUG Removing tombstones for revived items 1652259805710 Sync.Engine.Bookmarks.Mirror DEBUG Inserting new tombstones for non-syncable and invalid items 1652259805710 Sync.Engine.Bookmarks.Mirror DEBUG Removing local items 1652259805710 Sync.Engine.Bookmarks.Mirror DEBUG Recording observer notifications for removed items 1652259805752 Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0} 1652259805753 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail 1652259805753 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1652259805753 Sync.ErrorHandler DEBUG bookmarks failed: MergeError: Failed to execute statement with code 19 (NOT NULL constraint failed: itemsRemoved.title)(resource://gre/modules/SyncedBookmarksMirror.jsm:1397:5) JS Stack trace: MergeError@SyncedBookmarksMirror.jsm:1397:5 handleError@SyncedBookmarksMirror.jsm:764:22 1652259805754 Sync.Engine.Addons DEBUG Refreshing reconciler state 1652259805754 Sync.AddonsReconciler INFO Refreshing global state from AddonManager. 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Notes by Firefox (version=4.3.7, id=notes@mozilla.com) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Side View (version=0.4.6423, id=side-view@mozilla.org) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon AdBlocker for YouTube™ (version=0.3.4, id=jid1-q4sG8pYhq8KGHs@jetpack) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon HTTPS Everywhere (version=2021.7.13, id=https-everywhere@eff.org) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Privacy Badger (version=2021.11.23.1, id=jid1-MnnxcxisBPnSXQ@jetpack) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Facebook Container (version=2.3.2, id=@contain-facebook) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Multi-Account Containers (version=8.0.7, id=@testpilot-containers) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon DoH Roll-Out (version=2.0.0, id=doh-rollout@mozilla.org) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Form Autofill (version=1.0.1, id=formautofill@mozilla.org) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Screenshots (version=39.0.1, id=screenshots@mozilla.org) 1652259805756 Sync.AddonsReconciler DEBUG Rectifying state for addon WebCompat Reporter (version=1.4.2, id=webcompat-reporter@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Picture-In-Picture (version=1.0.0, id=pictureinpicture@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon System theme — auto (version=1.3, id=default-theme@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Light (version=1.2, id=firefox-compact-light@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Dark (version=1.2, id=firefox-compact-dark@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Alpenglow (version=1.4, id=firefox-alpenglow@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Google (version=1.2, id=google@search.mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Amazon.com (version=1.3, id=amazondotcom@search.mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Wikipedia (en) (version=1.1, id=wikipedia@search.mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Bing (version=1.3, id=bing@search.mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon DuckDuckGo (version=1.1, id=ddg@search.mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Add-ons Search Detection (version=2.0.0, id=addons-search-detection@mozilla.com) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon Web Compatibility Interventions (version=100.2.1buildid20220504.194401, id=webcompat@mozilla.org) 1652259805757 Sync.AddonsReconciler DEBUG Rectifying state for addon OpenH264 Video Codec provided by Cisco Systems, Inc. (version=1.8.1.1, id=gmp-gmpopenh264) 1652259805759 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler 1652259805762 Sync.Engine.Addons.Store DEBUG reset-search-defaults@mozilla.com not syncable: vetoed by the addon manager. 1652259805762 Sync.Engine.Addons.Store DEBUG reset-search-defaults@mozilla.com not syncable: vetoed by the addon manager. 1652259805763 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG proxy-failover@mozilla.com not syncable: vetoed by the addon manager. 1652259805763 Sync.Engine.Addons.Store DEBUG lush-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG lush-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG lush-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG abstract-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG abstract-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG abstract-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG elemental-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG elemental-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG elemental-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259805763 Sync.Engine.Addons.Store DEBUG cheers-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG cheers-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG cheers-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG graffiti-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG graffiti-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG graffiti-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG foto-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG foto-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG foto-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG default-theme@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG default-theme@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259805764 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259805765 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259805765 Sync.Engine.Addons INFO Uploading 0 outgoing records 1652259805765 Sync.Engine.CreditCards DEBUG First sync, uploading all items 1652259805766 Sync.Engine.CreditCards INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259805766 Sync.Engine.CreditCards INFO Uploading 0 outgoing records 1652259805767 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259805767 Sync.Engine.Forms INFO Uploading 0 outgoing records 1652259805767 Sync.Engine.History DEBUG Checking if server sync ID AssaVewF6on9 matches existing 1652259805768 Sync.Engine.History INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259805768 Sync.Engine.History INFO Uploading 0 outgoing records 1652259805773 Sync.Engine.Extension-Storage INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259805773 Sync.Engine.Extension-Storage INFO Uploading 0 outgoing records 1652259805774 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of creditcards - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of history - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1652259805774 Sync.Doctor INFO Skipping validation: no engines qualify 1652259805775 Sync.Synchronizer INFO Sync completed at 2022-05-11 06:03:25 after 3.65 secs. 1652259805775 Sync.Declined DEBUG Handling remote declined: [] 1652259805775 Sync.Declined DEBUG Handling local declined: [] 1652259805775 Sync.Declined DEBUG Declined changed? false 1652259805776 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1652259805776 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1652259805776 Sync.SyncScheduler DEBUG Next sync in 90000 ms. (why=schedule) 1652259805784 FirefoxAccounts TRACE not checking freshness of profile as it remains recent /code

> 19 KB 5/11/22 06:04:59 GMT-3 [code] 1652259805784 Sync.LogManager DEBUG Flushing file log 1652259805785 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259805837 Sync.LogManager DEBUG Log cleanup threshold time: 1651395805837 1652259805916 Sync.LogManager DEBUG Done deleting files. 1652259812133 Sync.RemoteTabs INFO Generating tab list with filter 1652259812135 Sync.RemoteTabs DEBUG Processing client: {"id":"ZR6LxLtNKGqh","type":"client","name":"desktop’s Firefox on debian","clientType":"desktop","lastModified":1652229630900,"tabs":[]} 1652259812173 Sync.RemoteTabs DEBUG Processing client: {"id":"aab49c5ed25f534e3ac7f72d373eb9ba","type":"client","name":"moto's Fennec on lineage","clientType":"phone","lastModified":1652259589300,"tabs":[]} 1652259812174 Sync.RemoteTabs DEBUG Processing client: {"id":"zq1KOQxjaa8G","type":"client","name":"dell’s Firefox on arch","clientType":"desktop","lastModified":1652258966940,"tabs":[]} 1652259812175 Sync.RemoteTabs INFO Final tab list has 3 clients with 204 tabs. 1652259895778 Sync.Service DEBUG User-Agent: Firefox/100.0 (Linux x86_64) FxSync/1.102.0.20220428192727.desktop 1652259895779 Sync.Service INFO Starting sync at 2022-05-11 06:04:55 in browser session 36uL2omhWuR8 1652259895780 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1652259895786 Sync.Status INFO Resetting Status. 1652259895786 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok 1652259895787 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259895787 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259895788 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259896174 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/info/collections 1652259896175 Sync.Service DEBUG Fetching server configuration: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/info/configuration 1652259896175 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259896358 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/info/configuration 1652259896358 Sync.Service DEBUG Fetching global metadata record 1652259896358 Sync.Service DEBUG Weave Version: 1.102.0 Local Storage: 5 Remote Storage: 5 1652259896359 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1652259896359 Sync.Service INFO Testing info/collections: {"clients":1652259584.94,"meta":1652221152.47,"extension-storage":1652258689.77,"bookmarks":1652259781.8,"prefs":1650594434.54,"history":1652258554.35,"forms":1652258783.37,"passwords":1651525754.58,"tabs":1652259589.3,"crypto":1615941892.22,"addons":1639889656.63} 1652259896359 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1615941892.22 1652259896359 Sync.Synchronizer DEBUG Refreshing client list. 1652259896359 Sync.Engine.Clients DEBUG Resetting clients last sync time 1652259896360 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259896567 Sync.Collection DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/storage/clients?full=1&limit=1000 1652259896570 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 4 reconciled. 1652259896571 Sync.Engine.Clients DEBUG Refreshing the known stale clients list 1652259896573 Sync.Engine.Clients INFO Uploading 0 outgoing records 1652259896574 Sync.Synchronizer INFO Updating enabled engines: 4 clients. 1652259896575 Sync.Synchronizer INFO Syncing all enabled engines. 1652259896576 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259896576 Sync.Engine.Prefs INFO Uploading 0 outgoing records 1652259896578 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259896578 Sync.Engine.Passwords INFO Uploading 0 outgoing records 1652259896579 Sync.Engine.Tabs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259896579 Sync.Engine.Tabs INFO Uploading 1 outgoing records 1652259896592 Sync.Engine.Tabs INFO Posting 1 records of 5266 bytes with batch=true 1652259896592 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1652259896593 Sync.Collection DEBUG POST Length: 5266 1652259896852 Sync.Collection DEBUG POST success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/157505907/storage/tabs?batch=true&commit=true 1652259896855 Sync.Engine.Bookmarks DEBUG Checking if server sync ID aE3qOUNckAPl matches existing 1652259896864 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259896865 Sync.Engine.Bookmarks.Mirror DEBUG Merging bookmarks in Rust 1652259896943 Sync.Engine.Bookmarks.Mirror DEBUG Building local tree 1652259898602 Sync.Engine.Bookmarks.Mirror DEBUG Building remote tree 1652259898838 Sync.Engine.Bookmarks.Mirror DEBUG Building merged tree 1652259898936 Sync.Engine.Bookmarks.Mirror DEBUG Applying merged tree 1652259898944 Sync.Engine.Bookmarks.Mirror DEBUG Updating local items in Places 1652259898944 Sync.Engine.Bookmarks.Mirror DEBUG Cleaning up observer notifications left from last sync 1652259898944 Sync.Engine.Bookmarks.Mirror DEBUG Inserting Places for new items 1652259898945 Sync.Engine.Bookmarks.Mirror DEBUG Updating origins for new URLs 1652259898946 Sync.Engine.Bookmarks.Mirror DEBUG Staging apply remote item ops 1652259898947 Sync.Engine.Bookmarks.Mirror DEBUG Staging change GUID ops 1652259898947 Sync.Engine.Bookmarks.Mirror DEBUG Staging apply new local structure ops 1652259898947 Sync.Engine.Bookmarks.Mirror DEBUG Removing tombstones for revived items 1652259898947 Sync.Engine.Bookmarks.Mirror DEBUG Inserting new tombstones for non-syncable and invalid items 1652259898947 Sync.Engine.Bookmarks.Mirror DEBUG Removing local items 1652259898947 Sync.Engine.Bookmarks.Mirror DEBUG Recording observer notifications for removed items 1652259898967 Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0} 1652259898968 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail 1652259898968 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1652259898968 Sync.ErrorHandler DEBUG bookmarks failed: MergeError: Failed to execute statement with code 19 (NOT NULL constraint failed: itemsRemoved.title)(resource://gre/modules/SyncedBookmarksMirror.jsm:1397:5) JS Stack trace: MergeError@SyncedBookmarksMirror.jsm:1397:5 handleError@SyncedBookmarksMirror.jsm:764:22 1652259898969 Sync.Engine.Addons DEBUG Refreshing reconciler state 1652259898969 Sync.AddonsReconciler INFO Refreshing global state from AddonManager. 1652259898972 Sync.AddonsReconciler DEBUG Rectifying state for addon Notes by Firefox (version=4.3.7, id=notes@mozilla.com) 1652259898972 Sync.AddonsReconciler DEBUG Rectifying state for addon Side View (version=0.4.6423, id=side-view@mozilla.org) 1652259898973 Sync.AddonsReconciler DEBUG Rectifying state for addon AdBlocker for YouTube™ (version=0.3.4, id=jid1-q4sG8pYhq8KGHs@jetpack) 1652259898973 Sync.AddonsReconciler DEBUG Rectifying state for addon HTTPS Everywhere (version=2021.7.13, id=https-everywhere@eff.org) 1652259898973 Sync.AddonsReconciler DEBUG Rectifying state for addon Privacy Badger (version=2021.11.23.1, id=jid1-MnnxcxisBPnSXQ@jetpack) 1652259898973 Sync.AddonsReconciler DEBUG Rectifying state for addon Facebook Container (version=2.3.2, id=@contain-facebook) 1652259898973 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Multi-Account Containers (version=8.0.7, id=@testpilot-containers) 1652259898974 Sync.AddonsReconciler DEBUG Rectifying state for addon DoH Roll-Out (version=2.0.0, id=doh-rollout@mozilla.org) 1652259898974 Sync.AddonsReconciler DEBUG Rectifying state for addon Form Autofill (version=1.0.1, id=formautofill@mozilla.org) 1652259898974 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Screenshots (version=39.0.1, id=screenshots@mozilla.org) 1652259898974 Sync.AddonsReconciler DEBUG Rectifying state for addon WebCompat Reporter (version=1.4.2, id=webcompat-reporter@mozilla.org) 1652259898975 Sync.AddonsReconciler DEBUG Rectifying state for addon Picture-In-Picture (version=1.0.0, id=pictureinpicture@mozilla.org) 1652259898975 Sync.AddonsReconciler DEBUG Rectifying state for addon System theme — auto (version=1.3, id=default-theme@mozilla.org) 1652259898975 Sync.AddonsReconciler DEBUG Rectifying state for addon Light (version=1.2, id=firefox-compact-light@mozilla.org) 1652259898976 Sync.AddonsReconciler DEBUG Rectifying state for addon Dark (version=1.2, id=firefox-compact-dark@mozilla.org) 1652259898976 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Alpenglow (version=1.4, id=firefox-alpenglow@mozilla.org) 1652259898976 Sync.AddonsReconciler DEBUG Rectifying state for addon Google (version=1.2, id=google@search.mozilla.org) 1652259898976 Sync.AddonsReconciler DEBUG Rectifying state for addon Amazon.com (version=1.3, id=amazondotcom@search.mozilla.org) 1652259898976 Sync.AddonsReconciler DEBUG Rectifying state for addon Wikipedia (en) (version=1.1, id=wikipedia@search.mozilla.org) 1652259898977 Sync.AddonsReconciler DEBUG Rectifying state for addon Bing (version=1.3, id=bing@search.mozilla.org) 1652259898977 Sync.AddonsReconciler DEBUG Rectifying state for addon DuckDuckGo (version=1.1, id=ddg@search.mozilla.org) 1652259898977 Sync.AddonsReconciler DEBUG Rectifying state for addon Add-ons Search Detection (version=2.0.0, id=addons-search-detection@mozilla.com) 1652259898977 Sync.AddonsReconciler DEBUG Rectifying state for addon Web Compatibility Interventions (version=100.2.1buildid20220504.194401, id=webcompat@mozilla.org) 1652259898977 Sync.AddonsReconciler DEBUG Rectifying state for addon OpenH264 Video Codec provided by Cisco Systems, Inc. (version=1.8.1.1, id=gmp-gmpopenh264) 1652259898981 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler 1652259898984 Sync.Engine.Addons.Store DEBUG reset-search-defaults@mozilla.com not syncable: vetoed by the addon manager. 1652259898984 Sync.Engine.Addons.Store DEBUG reset-search-defaults@mozilla.com not syncable: vetoed by the addon manager. 1652259898984 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259898984 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259898984 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259898984 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG proxy-failover@mozilla.com not syncable: vetoed by the addon manager. 1652259898985 Sync.Engine.Addons.Store DEBUG lush-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG lush-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG lush-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG abstract-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259898985 Sync.Engine.Addons.Store DEBUG abstract-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259898986 Sync.Engine.Addons.Store DEBUG abstract-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259898986 Sync.Engine.Addons.Store DEBUG elemental-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259898986 Sync.Engine.Addons.Store DEBUG elemental-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG elemental-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG cheers-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG cheers-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG cheers-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG graffiti-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG graffiti-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG graffiti-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG foto-soft-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG foto-balanced-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG foto-bold-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259898987 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG default-theme@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG default-theme@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022red-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022orange-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022green-colorway@mozilla.org not syncable: not installed in profile. 1652259898988 Sync.Engine.Addons.Store DEBUG 2022yellow-colorway@mozilla.org not syncable: not installed in profile. 1652259898989 Sync.Engine.Addons.Store DEBUG 2022purple-colorway@mozilla.org not syncable: not installed in profile. 1652259898989 Sync.Engine.Addons.Store DEBUG 2022blue-colorway@mozilla.org not syncable: not installed in profile. 1652259898990 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259898991 Sync.Engine.Addons INFO Uploading 0 outgoing records 1652259898992 Sync.Engine.CreditCards DEBUG First sync, uploading all items 1652259898993 Sync.Engine.CreditCards INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259898994 Sync.Engine.CreditCards INFO Uploading 0 outgoing records 1652259898996 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259898997 Sync.Engine.Forms INFO Uploading 0 outgoing records 1652259898997 Sync.Engine.History DEBUG Checking if server sync ID AssaVewF6on9 matches existing 1652259899001 Sync.Engine.History INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259899002 Sync.Engine.History INFO Uploading 0 outgoing records 1652259899005 Sync.Engine.Extension-Storage INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1652259899006 Sync.Engine.Extension-Storage INFO Uploading 0 outgoing records 1652259899007 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of creditcards - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of history - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1652259899007 Sync.Doctor INFO Skipping validation: no engines qualify 1652259899008 Sync.Synchronizer INFO Sync completed at 2022-05-11 06:04:59 after 3.22 secs. 1652259899008 Sync.Declined DEBUG Handling remote declined: [] 1652259899008 Sync.Declined DEBUG Handling local declined: [] 1652259899008 Sync.Declined DEBUG Declined changed? false 1652259899008 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1652259899008 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1652259899010 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1652259899019 FirefoxAccounts TRACE not checking freshness of profile as it remains recent /code

> 2 KB 5/11/22 06:09:16 GMT-3 [code] 1652259988136 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1652259988140 Sync.RemoteTabs DEBUG Processing client: {"id":"aab49c5ed25f534e3ac7f72d373eb9ba","type":"client","name":"moto's Fennec on lineage","clientType":"phone","lastModified":1652259589300,"tabs":[]} 1652259988141 Sync.RemoteTabs DEBUG Processing client: {"id":"zq1KOQxjaa8G","type":"client","name":"dell’s Firefox on arch","clientType":"desktop","lastModified":1652258966940,"tabs":[]} 1652259988142 Sync.RemoteTabs INFO Final tab list has 3 clients with 204 tabs. 1652259988264 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1652260155235 Sync.Browser INFO Sending a tab to aab49c5ed25f534e3ac7f72d373eb9ba using FxA commands. 1652260155235 FirefoxAccounts INFO Sending a tab to 1 devices. 1652260155236 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1652260155265 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/devices/invoke_command 1652260155265 Services.Common.RESTRequest DEBUG POST Length: 628 1652260156263 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/devices/invoke_command 200 1652260156263 Hawk DEBUG (Response) /account/devices/invoke_command: code: 200 - Status text: OK 1652260156263 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -263 1652260156263 FirefoxAccounts ERROR Sending was only partially successful: {"enqueued":true,"notified":false,"notifyError":"noCallback"} 1652260156263 FirefoxAccounts INFO Payload sent to device aab49c5ed25f534e3ac7f72d373eb9ba. 1652260156264 Sync.Telemetry DEBUG recording event: {"object":"command-sent","method":"open-uri","value":"8458dd71d26f3e4d7459e280d1daec613cc99a766e8fcaa59cfa441d515a1072","extra":{"flowID":"6907319e-b139-4d6b-aafc-d0acbd7bf4db","streamID":"857419c1-9576-42c0-b6d0-df68bbb8dab8"}} /code

Asked by rv 1 year ago

Last reply by rv 1 year ago

  • Solved
  • Archived

Updating Firefox cause a black horizontal line across my computer screen

After updating Firefox, I now have a horizontal line across the upper portion of my computer screen. I have uninstalled FF and updated again thinking it would remove it.… (read more)

After updating Firefox, I now have a horizontal line across the upper portion of my computer screen. I have uninstalled FF and updated again thinking it would remove it. I have searched for a resolution and nothing has worked for me. I don't want to have to pay an expert to remove the line. Please give me a fix for this as it is really bothersome.

Asked by studerplus2 2 years ago

Answered by studerplus2 1 year ago

  • Archived

Two-Factor Auth Setup will not accept numerical codes from newly created Authy 'Firefox Account'

I got a new phone and went to reset my 2FA, scan a new QR, and go about my day. I successfully removed the old 2FA setup from Authy on my older phone, and from my Mozil… (read more)

I got a new phone and went to reset my 2FA, scan a new QR, and go about my day.

I successfully removed the old 2FA setup from Authy on my older phone, and from my Mozilla account. I can access my user account settings for my Mozilla account and select to add a new 2FA method.

I land on the page which displays a QR code, which I can scan with Authy, and which immediately shows my account information as confirmation.

However, once I try to enter the first numerical code displayed -- Mozilla's text field declines on "incorrect code". I have done this over several times, tried on both phones, and waited for further numerical codes to be generated from the app. No success.

Right now I am on default email based 2FA and cannot for the life of me get the QR or manual onboarding process to accept a code from my app. I have to return my old phone soon so I was hoping to get some advice and figure this out just in case the issue was due to something there.

Asked by DonyWahlberg 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Saved passwords and users could not use in firefox.

https://www.gfashion.com/en/ This website is important for me. I have saved all passwords and users info to firefox. When I login in , the username and password is empty… (read more)

https://www.gfashion.com/en/ This website is important for me. I have saved all passwords and users info to firefox. When I login in , the username and password is empty.

Even if I click the username input box, the stored user list will not be displayed, but when I click the password box, the stored user password list can be displayed, which is unacceptable. I also tried in mobile version. It is the same thing.

I have used all the methods mentioned in Support, but still cannot solve the problem. But the website works well in Chrome and Edge. Although I like this software very much, I have to use it sparingly because it is troublesome to log in every time. I hope you can support this type of website, thank you.

Asked by wasay200312 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox closes randomly on Ubuntu 22.04

Thanks in advance! Since I've upgraded to Ubuntu 22.04 "Firefox" randomly started closing it's self without any crash report what so ever. I've read some article on Ubu… (read more)

Thanks in advance!

Since I've upgraded to Ubuntu 22.04 "Firefox" randomly started closing it's self without any crash report what so ever.

I've read some article on Ubuntu forums but I couldn't find any helpful information (Or they didn't work for me)

Please anyone help! I've been using Firefox all the time and has never crashed until the upgrade to Ubuntu 22.04

Any help is highly appreciated!

Asked by Chucky 2 years ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

The recent download item open button does not trigger the opening of the folder and if I download a file for a second time it opens/run/user/1000/...

Hello, I was trying to fix this issue on my browser but I was not able to do it. The OS is Ubuntu 20.04.3 LTS 64-bit. Currently, I'm using Firefox version 99.0a1 but I ha… (read more)

Hello, I was trying to fix this issue on my browser but I was not able to do it. The OS is Ubuntu 20.04.3 LTS 64-bit. Currently, I'm using Firefox version 99.0a1 but I had the same issue on version 97. Also, I have this issue on only one of my PCs. As I said in the subject: - The browser freezes the whole PC and I have to force reboot it. (I already disabled the hardware acceleration) - the recent download item open button does not trigger the opening of the folder. - If I try to download a file, the browser ask me where to save it. But if I try to download another one the browser shows me the directory with path /run/usr/1000/... I tried to delete places.sqlite but I received the same result. ... I'm attaching two screenshots also. Thanks a lot!

Asked by Boyan Bozhidarov 2 years ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

UNACCEPTABLE: Auto File Download to Windows "Download" Directory

PLEASE help me find a way around this 'so called' improvement of auto downloading any attachment or file to my Downloads folder without any choice from me. I have checked… (read more)

PLEASE help me find a way around this 'so called' improvement of auto downloading any attachment or file to my Downloads folder without any choice from me. I have checked the 'always ask' in General settings - this functionality DOES NOT WORK - IT IS A waste of time. When prompt asks what you want to do, it auto downloads IN THE BACKGROUND even if you say open and do NOT check save option. This is a MAJOR frustration, makes extra work for me to have to remember to go back to Downloads to delete all these files that just pile up, where I separately saved-off the file as usual to my other, separate intended directory. We should have the right to make that decision on whether or not we want to save it to our computers and take up space. PLEASE REVERSE THAT FUNCTIONALITY TO WHAT IS WAS BEFORE. THANK YOU>

Asked by fk350z 2 years ago

Last reply by Aaron Grosky 1 year ago

  • Archived

Dropbox file won’t open

I downloaded Dropbox via Firefox and saved a document. I have my File Explorer set to open Dropbox files with Firefox. But … when I try to open my downloaded Dropbox fil… (read more)

I downloaded Dropbox via Firefox and saved a document. I have my File Explorer set to open Dropbox files with Firefox. But … when I try to open my downloaded Dropbox file, Firefox opens, and I get a box that asks “Open File” or “Save File.” No matter which I click, a new screen opens with the exact same box, repeatedly. I have let computer sit, in case file was just loading slowly, but never does. I have uninstalled and reinstalled Dropbox several times, cleared Firefox cache, made sure my security allows downloads to Firefox. Can anyone help me? Let me add, the file in question is a family tree, and I was wondering if I might need to use something like Adobe Acrobat Reader as a third party location for opening this file. Thank you for any help you can provide.

Asked by jackcindyh 2 years ago

Last reply by Terry 1 year ago

  • Solved
  • Archived

Opening links / tabs behaviour help

I've recently made the switch to Firefox coming from Opera, and there's a few behaviours I'm missing / haven't figured out how to set up to match what I'm used to. Could … (read more)

I've recently made the switch to Firefox coming from Opera, and there's a few behaviours I'm missing / haven't figured out how to set up to match what I'm used to. Could someone point me in the right direction?

1) When I click an external link (e.g. in Discord) to open in browser (Firefox is now default), it opens the link but it overrides the currently selected tab rather than opening a new tab.

2) Following on from that, clicking the link also doesn't make Firefox the active window. Previously if I opened a new link from elsewhere, the other browser would come to the front. Can Firefox do that too?

I currently have it set so that opening a link in a new tab doesn't switch to that tab. Which is behaviour I want (if I'm doing that in Firefox itself).

Asked by BraXzy 1 year ago

Answered by YongHan 1 year ago

  • Solved
  • Archived

Firefox 100, Google Services disconnects after a few minutes of having a tab open.

Having any google related webpage open for more than a couple of minutes causes it to disconnect (gmail, calendar). This results in no connectivity to any Google services… (read more)

Having any google related webpage open for more than a couple of minutes causes it to disconnect (gmail, calendar). This results in no connectivity to any Google services. Opening new tabs will refuse to load even Google.com. The only fix is to completely close out of Firefox and relaunch. But having gmail open for a few minutes will result in it disconnecting again.

The issue persists in 'troubleshooting mode' as well as after doing a refresh. I have experienced this now for the past couple of weeks on my Windows 10 work laptop. I have also seen this on 2 different Linux machines in the past few days. I had attempted to disable http3 and telemetry settings from an older post I had found, but no luck. Not sure what else to try at this point.

Asked by mcg 1 year ago

Answered by Terry 1 year ago

  • Solved
  • Archived

what is going on???

This problem just started today. I am very angry. what is going on with Firefox? Websites are filled to the brim with annoying ad's. and you tube videos are constantly in… (read more)

This problem just started today. I am very angry. what is going on with Firefox? Websites are filled to the brim with annoying ad's. and you tube videos are constantly interrupted with ad's!!!!! What is with all the ad's? This problem has not existed until today. Please STOP this! And, No, I can not just wait a few seconds then click on "skip ads" because I am looking at videos on a computer screen while sitting away from the computer in a chair so constantly having to get up, walk to the computer, click on "skip ads", walk back to my chair is an annoyance! Just stop with all the ads!

Asked by maryconstancelowery 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

lost shortcuts tabs bookmarks saved passwords

I accidently uninstalled firefox browser and lost my homepage shortcuts to websites, tabs on the browser, saved passwords, bookmarks etc. I tried logging in after install… (read more)

I accidently uninstalled firefox browser and lost my homepage shortcuts to websites, tabs on the browser, saved passwords, bookmarks etc. I tried logging in after installing it again and apparently I didnt have an account. Is there any way to get my stuff back? It is a big blow and sets me back on a lot of things. Help Ryan

Asked by Ryanvaughan777 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Move address bar

Is it possible to move the address bar above or below the Bookmarks Toolbar in Firefox 100.0 (64 bit). If not, can you provide a link to the latest version of Firefox fo… (read more)

Is it possible to move the address bar above or below the Bookmarks Toolbar in Firefox 100.0 (64 bit). If not, can you provide a link to the latest version of Firefox for Mac OS X Catalina (10.15.7) that does not have the address bar on the same level as the Bookmarks Toolbar.

Many thanks.

Asked by schwine1 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

"Password required" popup blocks the entire Firefox app

Hi! Upgrading to version 100 has made Firefox completely unusable for me. Every time I open it, the "Password required" popup appears, which is normal. However, whether I… (read more)

Hi! Upgrading to version 100 has made Firefox completely unusable for me. Every time I open it, the "Password required" popup appears, which is normal. However, whether I enter my primary password or click "Cancel", the popup goes to the background and I cannot close it, nor click on anything in the app. In fact, I cannot even close the app except from the upper menu bar (I'm on OSX). See the attached screenshot to get an idea. Please help!!!

Asked by Giom 2 years ago

Last reply by Terry 2 years ago

  • Solved
  • Archived

Downloads Dropdown Panel

On the page: https://support.mozilla.org/en-US/kb/manage-downloads-preferences-using-downloads-menu#w_downloads-panel-automatically-opens it says: "Downloads panel automa… (read more)

On the page: https://support.mozilla.org/en-US/kb/manage-downloads-preferences-using-downloads-menu#w_downloads-panel-automatically-opens it says: "Downloads panel automatically opens" "Every time you start a download, Firefox will automatically bring up the Downloads panel by default, . . . "

It never used to do that ! Having the Downloads panel drop down and just sit there covering a large part of the page every time I save a little picture is an extreme nuisance ! How do I prevent it from happening ? Please help ! Many thanks !

Asked by bannerman100 2 years ago

Answered by YongHan 2 years ago

  • Solved
  • Archived

Download pane appears in upper right quadrant.

I always use the current Firefox on two Macintosh browsers running OS 10.14.6. Recently (in only one of the computers), if I download a file, a pane containing recent do… (read more)

I always use the current Firefox on two Macintosh browsers running OS 10.14.6.

Recently (in only one of the computers), if I download a file, a pane containing recent downloads opens in the upper left-hand quadrant. This is distinct from the downloads portion of the "Library" area, and gets in the way of my ability to use Firefox efficiently.

I can't seem to find a way to keep this pane from repeatedly opening up as I download things. Can anyone help?

Asked by Etnier 1 year ago

Answered by YongHan 1 year ago

  • Archived

Blokowanie Outlook

Witam, Mam problem. Jak mam uruchomionego Outlook i działa synchronizacja maili bez problemu. W momencie gdy uruchamiam firefox przestaje działać synchronizacja( wysyłani… (read more)

Witam, Mam problem. Jak mam uruchomionego Outlook i działa synchronizacja maili bez problemu. W momencie gdy uruchamiam firefox przestaje działać synchronizacja( wysyłanie i odbieranie maili). Jeżeli uruchomię ponownie outlook przy działającym juz firefox to problem znika. Według Microsoft problemem jest Firefox:

"Nie wykluczone że moduł zmieniający połączenie VPN wbudowane w FF realizuje jakieś niestandardowe tunelowanie informacji, co przeszkadza w nawiązywaniu synchronizacji poczty tego akurat klienta poczty."

Powyżej informacja od Microsoftu.

problem ten pojawił się na kilku komputerach jakieś 3-4 tygodnie temu. Dopiero teraz powiązałem fakt co powoduje problem z outlook.

Asked by kalamarz.mateusz 1 year ago

Last reply by kalamarz.mateusz 1 year ago

  • Archived

Clean install of Firefox v91.8.0

After upgrading to v91.8.0 I experienced a multitude of issues: unwanted folders, duplicate folders, incoming mail going directly to trash, and more. How can I do a clea… (read more)

After upgrading to v91.8.0 I experienced a multitude of issues: unwanted folders, duplicate folders, incoming mail going directly to trash, and more.

How can I do a clean install of v91.8.0, getting rid of all existing formatting and data?

Asked by rlm98253 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago