All Products Support Forum

By default, Thunderbird saves all attachments on outgoing messages. I don't want to save any outgoing attachments, because I have them saved elsewhere.

How can I set the default to not save any outgoing attachment - or else to automatically delete attachments from outgoing messages?

In the past few days Firefox has stopped showing html pages on my other partitions. Has Firefox changed the way they are doing things or is this a new bug?

The screenshot below shows a web page I regularly use that I keep snippets and brief programming notes. It and all links on all partitions except the root drive are no-longer accessible.

I have used Firefox for over 10 years and never had this happen.

Any ideas what may have happened?

All our Firefox browsers (version 99.*, Windows 10 Pro or Enterprise) in the company need around 20 seconds to load a web page when first opened. All other browser functions work fluently from the beginning. Also the slowness only happens after opening and not during further use. Which Firefox is refusing to load I can open other tabs and e.g. do a Google search and then the "slowness timer" starts again (independently if the first tab is closed or stays open) and refuses to do anything on that tab. Once the slownedd period is over all tabs are loaded and no further problem occurs. This issue occurs only when the GPO "URL for Home Page" is applied. But this page is reachable and when Firefox is working it loads within milliseconds. For testing I created a new profile and on the first startup the problem already occurs. And all other startups too. When temporarily removing this one GPO entry it immediately works again fluently. It also doesn't matter what I set as home page (company internal website or some random web page); it is always slow once this setting is in place.

My Gmail has thousands of messages on the server. I only want to keep the previous year (2021) and not import the rest of the messages.

How to I delete the entire batch before 2021 in Thunderbird and not affect the Gmail?

I am using the Imap setup.

Thank You, Fk Humber

Struggling with TB constantly "downloading" x 10s of thousands of 10s of thousands of emails (all of which are downloaded), and the programme grinding to a halt. Have set the inboxes to a retention policy of 2500 total. So shouldn't even be trying to DL more than that. Seems to mainly manifest when I compose an email (exactly the time that the sluggishness is a problem). Have done the usual compacting/deleting * files.

This is getting to be a real issue now. I wonder if there's any paid support channels that can deal with this?

I've noticed that starting yesterday that Firefox for Android times out whenever I try to access any website with it. I've only been able to fix it by uninstalling and reinstalling it but after I connect with Firefox Sync it fails to be able to connect to any site and everything times out.

I'm not sure what is causing this, I don't see any add-ons enabled under Firefox but perhaps Firefox Sync is automatically enabling something that is breaking the browser. Any further trouble shooting steps to diagnose would be welcome. I'm having an existential crisis using Chrome.

Update: I can confirm this happens w/o logging into Sync. For some reason Firefox for Android just starts giving The connection has timed out after being installed for a period of time. I'm running Android version 11 and have ample ram and storage space on the phone.

Hi Firefox, im currently locked out of my other Account [edited email from public] @gmail.com due no access to 2 Step Auth code. I have access to the email account in Question. Gratefzl for any help. Thanks

Whenever I create or "write" am email there is a grey box that shows up at the top. When I troubleshoot it is not there. I have disabled all extensions and addons and it goes not show. I tried it not using Troubleshoot and it is still there.

I have version 91.9.0

Any help is greatly appreciated.

I have tried everything I read in your "help" pages but no matter how I set up Thunderbird for Email I cannot get it to send. I recently had to purchase a new computer that has Windows 11. Is Thunderbird unable to work with Windows 11? I'm so frustrated at this point & need HELP. For your information the SMTP is set up as: description: [edited email from public] @skybeam.com Server Name: securemail.risebroadband.net Port: 465 (I've tried 587 but it doesn't make a difference) User: My Email Address Authentication: Normal Password Connection Security SSL/TLS

Note: I've checked Thunderbird & the passwords on both Incoming & Outgoing is correct.

Hi,

I have been using Thunderbird forever and had multiple email accounts in it, 1000's of emails and attachments, addresses etc and I just opened Thunderbird and EVERYTHING has disappeared!?

I desperately need to recover everything. Please help, my business is screwed at the moment and I'm in full panic mode. I am using a Mac.

Is it at all possible for someone to please give me a call?

I am not really a tech savvy person.

Thank you in advance.

Stephen

I don't know why. But all of a sudden, the emails I have through GoDaddy (which is Office365) stopped working. The settings haven't changed, and they're congruent with what the sync settings are when I open the email account in Outlook online.

IMAP, outlook.office365.com, Port 993, SSL/TLS, Normal Password smtp.office365.com, Port 587, STARTTLS, Normal Password

When I try to send an email I get the message:

"Login to server smtp.office365.com with username jason@ectpedicab.com failed."

It asks to retry or enter a new password. But the password is correct, and this message keeps coming back.

When I hit cancel, I get this message:

"Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.office365.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'."

I'm at my wits' end. This has all worked just fine for literally years. I don't know what the problem is.

HALP!

I have several windows open, each with different type tabs--i.e., dancing, gardening, etc. How do I save these windows so I can open them when I wish? I don't need them all open at the same time and having them all open uses up too many resources. Thanks in advance, Elizabeth