All Products Support Forum

Dear Friends at Firefox,

There is only one reason that i'm using Firefox less and less ; because of the download files options. When i choose the option to download to a particular location, inspite of that, most files get down loaded to the firefox download folder and i always have to go there and then copy or move it out to a location desired.

There is no easily vavilable info about that.

Would request some info and help for the same. i have tried all that i could from the current browzer settings and it has not helped.

Been a loyal fan of Firefox and would love to have this resolved.

Thank you,

Ashish

Hi, I am a new TB user, and love it so far :) However, I am on Fedora (new to that too) and installed it via the Fedora repository rather than Flathub. You don't need to know that though, the upshot is...

I need to uninstall TB, and then install it again immediately (from another source). I spent WEEKS getting help from a coder who wrote me a python script and all sorts of headaches to get my massive 20 year email archive converted from mac into TB. So I have tons of nested local folders, and all settings set up nicely. I am scared of losing stuff, account details, settings, worst of all local folders and the emails contained in them.

Please can someone advise me how best to go about uninstalling it and reinstalling it while leaving my entire profile, emails, settings, accounts intact. Is that possible? Thanks

I am unable to activate Thunderbird automatically, but try again only downloads another Thunderbird, I am now on the sixth, but the "try again" will just bring up a seventh download but then present me with another "try again" Please help me

I made my account via the ‘create w google account’ option a few years ago, I can still access my morzilla account through this option, but I can’t sign in in browser, just on the website. It says the password (the one that logs me in via my google acc) is incorrect. I really don’t wanna reset my password, since keeping my data is the only reason I’m still on Firefox.

Internode have stopped providing email services, and are using The Messaging Company. I want to re-estiblish my Thunderbird account that I was using previously. Can someone explain (simply please) how to re-activate? Many thanks Sue

I'm using Thunderbird on Linux Mint. The installation is the same one I've had for awhile, with two email accounts in it, one being GMail.

Today I changed my Google password. I expected Thunderbird to prompt me when the old password failed; and it did, except the window it showed me was entirely blank, except for a URL bar at the top which was to Google's domain.

I tried it several times, same result. I closed Thunderbird and restarted. This time the window prompting me about the GMail connection had stuff in it, but it showed a Thunderbird logo and seemed to want me to "log into Thunderbird" or something (not Google). I think I clicked a button to advance through that screen and something else went wrong, IIRC.

I decided to just delete the GMail account and rebuild it from scratch. In "create account"; it succeeds at finding a configuration for GMail, where IMAP is selected over POP3. I press the "Done" button, but a yellow bar becomes displayed:

Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsiMsgAccountManager.createIncomingServer]

And it also says "Checking password..." with a spinning hourglass that never resolves.

Any thoughts?

I have a large number of subfolders in my @gmail.com/All Mail. Using version 102 and all previous versions for many years with few problems. I have tried to update to SuperNova a couple of times. It takes my All Mail folder and divides it into two identical 'Archives/@gmail.com/All Mail' folders and half of my subfolders are in one of them and the others are in the second one. There is no rhyme or reason as to which ones it decides to seperate as far as I can tell. It makes it time consuming and inconvenient to find what i want, especially as it now runs off the page despite choosing Compact view. Why is this happening, and how can I fix it?

I have had thunderbird for years and donated. I had a password request in late 2022 which failed so my last inbox item was11/Oct 2022. I would very much like to recover my system for Geoffrey@dunard.uk

• • • After messing with it for about 8 hours I got it resolved*** I'm moving thunderbird to a new computer. So far I've created a new profile on a the new computer's G: drive and the program is also installed in a different folder on the G: Drive. (I'm planning to have two copies of Thunderbird on the computer). The other copy for different mailboxes will be on the C: Drive. I copied the profile from the old computer to the new computer's G: Drive in a separate location. When I open Thunderbird it lists all my email accounts in the moved profile but when I go into the inboxes they are all blank. I noticed if I left click on the inbox and go to properties it's showing the inbox location as the F: drive (which is where it was on the old computer) for example mailbox:///F:/Thunderbird/Profiles/......... I don't see a way to edit the inbox location. How can I change that so it's looking for the mailboxes on the G: Drive instead of the F: Drive? The path is also a little different between the two computers. The old computer was: F:/Thunderbird/Profiles/........ and the new computer is G:/Thunderbird Data/Profiles/.........

Also I don't know if this makes any difference...On the old computer a 32 bit version of Thunderbird was running even though it is a 64 bit computer. The new computer is running the 64 bit version. They are both updated to the latest Thunderbird release.

Thanks

Recently I have found that I cannot download statements from my bank account, also at the same time (2/3 months ago) I cannot access a Tesco website from Firefox. I can carry out these functions easily from Microsoft Edge, so why the sudden change ? Can anyone please help me to fix this in Firefox?

I accidentally used wrong disk when downloading a big file. So my primary disk, where I'm running OS became 100% full. Then I removed this big file, checked that disk is not full anymore, and tried to download again, this time choosing the right disk, but now the Firefox internal file browser, where we open files, and select folder to download is broken, pointing wrong location when selecting disk/folders. I tried restarting OS, reinstalling firefox, but it's internal file browser is still broken. In Chrome it's ok, in system file explorer is ok, problem occur only with Firefox. I'm using Pop!_OS 22.04.

Is there a way I can reset this internal file browser to work properly again?

Ok. The update downloaded 2 1/2 days ago. I've used Firefox since that download. It didn't install until now. 2 1/2 days later. Why the long delay? And why don't you have something show up in the banner or toolbar that designates that an upload to Firefox is happening? Now, we all have to guess why Firefox is behaving slow and erratic, close and re-open, and check for version.

Hi,

i want to autoupdate firefox silently on a bunch of servers. When the mentioned settings are in place i'm still promted to update firefox when opening it. This isn't possible for the users as this is something a systemengineer should do. Is there anything i'm missing for a silent autoupdate? There is no JSON file in place. these settings have been distributed by a GPO.

Kind regards,

Remco

I just downloaded Thunderbird, ran the installer, no errors were reported, ran Thunderbird, and was presented with limbo (see picture). Tried three times, including restarting for each, re-downloaded the file, same results. The waffle menu does not do anything. System info enclosed. How do I proceed to use Thunderbird?

I know there are instructions on how to copy certain folders from the old computer to the new one, but I have a slightly different question. I removed the hard drive from the old computer and have it in a case where I can now attach the old drive via a USB connection, to the new computer. If I were to copy the entire C: partition from the old computer to the new one, would that take care of getting all the Thunderbird folders where they need to be on the new computer? I pretty much need to do this anyway for all my other non-Thunderbird folders.

Thanks in advance for any help.

Stew