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  • Archived

Scrolling bookmarks causes iOS app to crash

Attempted to scroll through a folder of bookmarks (Firefox for iOS on an older iPad Pro that’s been fully updated to iOS 16.1). About halfway through the scroll, the app … (read more)

Attempted to scroll through a folder of bookmarks (Firefox for iOS on an older iPad Pro that’s been fully updated to iOS 16.1). About halfway through the scroll, the app shuts down. Upon restart, it restores tabs, but also apparently clears cache, forcing me to re-login to accounts.

Asked by carl.graziano 1 year ago

Answered by Paul 1 year ago

  • Archived

Firefox unusable after visiting theguardian

I've been a long time Firefox (and Navigator before that) user in all platforms, so it's only natural I'm using it on mobile. When visiting theguardian.com, firefox free… (read more)

I've been a long time Firefox (and Navigator before that) user in all platforms, so it's only natural I'm using it on mobile.

When visiting theguardian.com, firefox freezes, stops rendering and causes the whole phone to stutter.

Procedure: - visit theguardian.com - scroll the home page, open some news in tabs - try scrolling further down and/or switching to tabs with news

What happens: - guardian home page, as well as other pages stop rendering and are blank above and below the viewport (see attached screenshots includ9ng screenie of this page. yes, I'm writing this again, had to kill FF) - tabs with news don't render at all (are blank) - when minimizing firefox, whole phone stutters. - usually, after some minimizings and maximizings, firefox renders ONE news tab. - sometimes only killing FF helps

The phone is fairly recent with the latest Snapdragon 8 and 12 gigs of ram.

Yes, I disabled all plugins and cleared the cache and all data.

Asked by Free82 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox crashed constantly few seconds after opening, app is unusable (ff: 106.2, iOS: 16.0 - 20A362)

After a Firefox update the app stopped working. It crashes all the time when being open. Firefox asks if I want to restore tabs, but no matter the answer it always cras… (read more)

After a Firefox update the app stopped working. It crashes all the time when being open.

Firefox asks if I want to restore tabs, but no matter the answer it always crashes. I did reinstall the app on the phone - did not help.

Here is the video of two consecutive crashes: https://youtube.com/shorts/lHyN8Lq1GBY

Asked by firefox.com45 1 year ago

Last reply by Paul 1 year ago

  • Archived

Syncing does not work?

For some reason, desktop FF keeps asking for syncing with mobile when I'm pretty sure it is, as I can still use some feature, though some dont work like sending tabs. So … (read more)

For some reason, desktop FF keeps asking for syncing with mobile when I'm pretty sure it is, as I can still use some feature, though some dont work like sending tabs. So when I go to firefox on mobile, making a new tab and using the camera to scan the QR code. It doesn't work. When I tried it a few days ago, it told me something went wrong, and now it says that I'm using my iOS camera app instead of the FF app. Hopefully I explained it well.

Asked by rdsreloaded 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Broken Links on Firefox for Android

As of this evening, Firefox for Android no longer opens links from webpages. This was working just fine yesterday, but any attempt to solve the issue has resulted in fail… (read more)

As of this evening, Firefox for Android no longer opens links from webpages. This was working just fine yesterday, but any attempt to solve the issue has resulted in failure.

  • I can still open links manually by copy-pasting them into a new tab.
  • I have tried disabling all add-ons, to no effect.
  • I discovered this through my regular browsing, but I have also tested a random Google search page, as well as various links in Mozilla Support.
  • Javascript appears to be unaffected.

Current version is Firefox for Android 106.1.0.

Asked by redfoxtail26 1 year ago

Answered by redfoxtail26 1 year ago

  • Archived

Firefox for iOS keeps repetitively crashing on my iPhone

Good afternoon, Today 11/10/2022, every time I have opened Firefox on my iPhone 12 Pro Max it crashes. So much so I have deleted and reinstalled the app 4 or 5 times and … (read more)

Good afternoon, Today 11/10/2022, every time I have opened Firefox on my iPhone 12 Pro Max it crashes. So much so I have deleted and reinstalled the app 4 or 5 times and every time after I sign in and sync it starts again. My iPhone is up to date with iOS 16. I don’t know what happened or why this keeps happening. Please help?

Josh Davis

Asked by davisjosh7 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox for iOS asking for fingerprint to access passwords instead of FaceID on phone without fingerpad *WHAT?*

I have an iPhone 12 mini which does FaceID and does not have a fingerprint touch pad. Firefox for iOS now is asking for fingerprint to access my passwords or my access… (read more)

I have an iPhone 12 mini which does FaceID and does not have a fingerprint touch pad.

Firefox for iOS now is asking for fingerprint to access my passwords or my access code--but this phone has not fingerprint option. How can I get it to acept faceID instead? Why does it not *KNOW* to ask for FaceID or offer that as an option?

This is new behavior since....maybe iOS16 update?

iPhone 12mini iOS 16.0.2 Firefox 106.1 (20911) Set to autoupdate on all of these

Asked by Foxfree99 1 year ago

Last reply by Foxfree99 1 year ago

  • Archived

iOS Firefox Crashes When Attempting to Open Bookmarks

iOS Firefox 106.2 (21661) crashes when I attempt to open Bookmarks on my iPhone 14 Pro 16.1.1 ; otherwise seems to work fine. I've tried uninstalling / reinstalling… (read more)

iOS Firefox 106.2 (21661) crashes when I attempt to open Bookmarks on my iPhone 14 Pro 16.1.1 ; otherwise seems to work fine.

I've tried uninstalling / reinstalling the Firefox app and removed / replaced all bookmarks within the app via sync – to no avail.

Please help!

Asked by scoresman 1 year ago

Last reply by Kiki 1 year ago

  • Solved
  • Archived

Firefox for iPhone keeps crashing

Hi Whenever I start Firefox it crashes after 10 seconds or so. Already reinstalled the app. Very annoying! iOS version 16.1.1 Firefox version 106.2 iPhone 11 Erik … (read more)

Hi

Whenever I start Firefox it crashes after 10 seconds or so. Already reinstalled the app. Very annoying! iOS version 16.1.1 Firefox version 106.2 iPhone 11

Erik

Asked by Erik 1 year ago

Answered by Erik 1 year ago

  • Archived

Constant crashes on iPhone 12 on iOS 16

I am regularly getting crashes on Firefox When browsing using my iPhone 12 mini running on iOS 16. As soon as there is any sort of ‘heavier’ task, such as loading a PDF o… (read more)

I am regularly getting crashes on Firefox When browsing using my iPhone 12 mini running on iOS 16. As soon as there is any sort of ‘heavier’ task, such as loading a PDF or browsing an online news site with loads of ads, the whole browser just freezes up and I can’t do anything unless I force close the browser via the multitasker.

It is happening multiple times per day.

What information can I provide to you to help troubleshoot this issue?

Asked by Bex 1 year ago

Last reply by Paul 1 year ago

  • Archived

firefox lags/freezes/crashes on ipad

this happened only on my m1 iPad. firefox on my iPhone doesn't have this problem. 1.suddenly freezes up. need to relaunch the app. 2.sometimes lags and stutters when scro… (read more)

this happened only on my m1 iPad. firefox on my iPhone doesn't have this problem. 1.suddenly freezes up. need to relaunch the app. 2.sometimes lags and stutters when scrolling, switch tabs, and open settings. 3.sometimes it outright crashes after a very bad stuttering. this happened even when i only have couple of tabs opening.

i had tried everything i can think of with no success. 1.clear all browsing data. 2.delete and redownload the app(+delete firefox's folder in files app). 3.update iOS(both security patches and to next version).

the only thing i haven't tried is too factory reset the iPad. which i hope to avoid.

Asked by NANI DIRECTION 1 year ago

Last reply by Paul 1 year ago

  • Archived

leaving Firefox for the app and a large list is displayed

I'm wondering what the display is when I'm informed that leaving to use certain apps on my pixel 6 Means that my information is not private and a display popped up I will… (read more)

I'm wondering what the display is when I'm informed that leaving to use certain apps on my pixel 6 Means that my information is not private and a display popped up I will send screenshots

Asked by Josh 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox on iOS iPad freezes

Dears, Since a week of 2 Firefox freezes when I type text in the address bar. After some time the text I typed start appearing. Also websites loading are sometimes free… (read more)

Dears,

Since a week of 2 Firefox freezes when I type text in the address bar. After some time the text I typed start appearing. Also websites loading are sometimes freezing. Switching to another app on the iPad makes Firefox unfreeze. However need to use the reload function. Version Firefox 106.2 (21661) iPad Pro (11-inch) iOS 15.7 I removed Firefox, rebooted the iPad and reinstalled Firefox. That shortly seem to help, but now same issues apparent.

Thanks and best regards,

Jelle Klaas

Asked by jelleklaas 1 year ago

Last reply by Paul 1 year ago

  • Archived

hacked

Someone has made request that I didn't do and I would appreciate it if yall could cancel there request that's how they are hacking my account on fire fox I just set up th… (read more)

Someone has made request that I didn't do and I would appreciate it if yall could cancel there request that's how they are hacking my account on fire fox I just set up the firfox brower yesterday and now the hacked everything on my device my device is a galaxy A03s isbthete anyway yall can fix this please

Asked by dellingerteresa 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox update

Second message sent. On 11/12/22 I think Firefox updated to 106.0.5. Yahoo mail and Yahoo news do not work properly. Mail can not check boxes, just opens mail. Can not m… (read more)

Second message sent. On 11/12/22 I think Firefox updated to 106.0.5. Yahoo mail and Yahoo news do not work properly. Mail can not check boxes, just opens mail. Can not move to folders, etc. Yahoo news will only load one screen amount. Both work fine on Safari. Am I going to have to switch to Safari?? NEED HELP, Thank you. Email [email address]

Asked by Malts 1 year ago

Last reply by Paul 1 year ago

  • Archived

NSURL Error Domain / http://.enx when trying to use FFOX "home" icon

Image with error attached below. When I press the "Home" button/icon in FFox for IOS I am getting an error message "A server with the specified hostname could not be fo… (read more)

Image with error attached below.

When I press the "Home" button/icon in FFox for IOS I am getting an error message "A server with the specified hostname could not be found / NSURLErrorDomain (Try Again)".

Reliably reproducing this: - Start FFOX - press a Home page icon to access a site OR enter a URL directly in the address line. Look at one or more pages. - press FFOX Home button/icon to get back to FFOX home screen - error occurs - The URL line when the error occurs is "https://.enx".

Info: The errors just started a few days ago. I've been using FFOX for years without issue on this phone. Everything else including accessing web sites seems to be working normally. There have been no related configuration changes I am aware of There have been no IOS updates on the phone in the last couple months (auto update is off)

The url is not related to any site I've knowingly attempted to connect to. I do have the usual array of sites on my home page as icons. None of the sites iconed on the home page has been changed recently - at least for the ones I see.

Ideas? FFox related? IOS issue?

Asked by MozzieBob 1 year ago

Last reply by MozzieBob 1 year ago

  • Archived

Constant crashing, freezing or just running slow on MZ F

In the last few weeks, despite regular updates Firefox constantly crashes, freezes, or works very slowly compared to my previous experience. What to do? Thanks David … (read more)

In the last few weeks, despite regular updates Firefox constantly crashes, freezes, or works very slowly compared to my previous experience.

What to do?

Thanks

David

Asked by exasperatedagain 1 year ago

Last reply by Paul 1 year ago