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Email attachments from Business Partner have disappeared

I got an email this morning from my business partner saying that he was attaching a file that I needed. However, there was no attachment. I was about to email him back to… (read more)

I got an email this morning from my business partner saying that he was attaching a file that I needed. However, there was no attachment. I was about to email him back to tell him that he forgot to attach it when I realized that EVERY single email he has ever sent me in the past was missing its attachment. Even emails from months ago that I already read. I can see the paper clip icon, but when I click on the email itself, the paper clip disappears. If I try to forward an email, it looks like it's there as an attachment, but appears to be misformed or corrupted. Please help! My business partner is my graphic designer and has sent me hundreds and hundreds of emails with graphic design projects that I need access to. I have tested sending myself different attachments and they all go through. And am able to see attachments from clients as well - except for one that was not working. Any thoughts?

Asked by Mindy Lepp 4 months ago

Last reply by Matt 4 months ago

Rearranging Order of Email Folders in Thunderbird 115.6

How do I change the order of my email account folders in Thunderbird 115.6? I have multiple accounts and just added another, and I want to move it from the bottom of the … (read more)

How do I change the order of my email account folders in Thunderbird 115.6? I have multiple accounts and just added another, and I want to move it from the bottom of the sidebar to a higher location. I used to be able to click and move around accounts in the "account settings" mode. Now, that doesn't work. Is there a solution? The instructions provided in the video created by Thunderbird in 2022 doesn't work! Please help!

Asked by JRifClark 3 months ago

Last reply by david 1 month ago

Cannot send messages from Hotmail accounts through Thunderbird

I am in the UK. Cannot send messages from Hotmail accounts through Thunderbird. Error message is always: Sending of the message failed. An error occurred while sending … (read more)

I am in the UK. Cannot send messages from Hotmail accounts through Thunderbird. Error message is always: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: * OK The Microsoft Exchange IMAP4 service is ready. [TABPADIAUAAyADYANQBDAEEAMAAxADQANAAuAEcAQgBSAFAAMgA2ADUALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==]. I have tried innumerable outgoing server settings suggested on this forum and on my Outlook webmail. None of them work. This is in addition to the fact that about 90% of the time Thunderbird won't log in to the Hotmail accounts either, and then suddenly it will, intermittently. All of this suddenly started 3 days ago (Jan24, 2024) Before the above error message started appearing yesterday, intermittently I could send from the Hotmail accounts but not receive. Now I can sometimes receive, but not send. Weird. Help...in as untechnical terms as possible; I am nearly 80 and not very computer literate.

Asked by kellygalpin 3 months ago

Last reply by christ1 3 months ago

Why does Thunderbird try to logon to an email account that I deleted from Thunderbird

I just want to use Thunderbird to access a Newsgroup, so I deleted my gmail email account from Thunderbird (which Thunderbird apparently found on its own: it was in Thund… (read more)

I just want to use Thunderbird to access a Newsgroup, so I deleted my gmail email account from Thunderbird (which Thunderbird apparently found on its own: it was in Thunderbird when I first started it).

But Thunderbird keeps trying to logon to the gmail account - popping up a dialog requiring me to provide my gmail password and authorize Thunderbird. It does this every 15 minutes (the frequency I want Thunderbird to check for Newsgroup posts).

How can I stop this?

Asked by JEP 4 months ago

Last reply by david 4 months ago

recaptcha

Today May 1, I noticed that any website that shows a recaptcha checkbox, including the google recaptcha demo (https://www.google.com/recaptcha/api2/demo) only shows an in… (read more)

Today May 1, I noticed that any website that shows a recaptcha checkbox, including the google recaptcha demo (https://www.google.com/recaptcha/api2/demo) only shows an infinite spinner in firefox v125.0.3. I've tried the same sites in chrome and edge and the recaptcha works fine. In FF, I have cleared my cache, disabled tracking protection, disabled anti-virus and tried troubleshooting mode - still get the infinite spinner. Last week, I had no problems with recaptcha.

Asked by bill340 1 day ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

Locked into "Unified Folder" mode, with 3pane errors. IDN related?

Hello, I'm running 115.6.0 (64-bit) on Ubuntu Studio 20.04.6 LTS (Xfce, if that's important ?) Because I have 10 (IMAP) accounts configured I normally run in "Unifi… (read more)

Hello, I'm running 115.6.0 (64-bit) on Ubuntu Studio 20.04.6 LTS (Xfce, if that's important ?)

Because I have 10 (IMAP) accounts configured I normally run in "Unified Folders" mode and I was therefore in this mode when I upgraded.

If I select View | Folders | "All Folders" I get a tick-mark but if I then click somewhere else on the screen and go back the only tick is against "Unified Folders".

If I select "Recent Folders" , "Unread Folders", or "Favorite Folders" they are displayed and stay displayed.

I have tried deleting the various files in the Mail directory suggested by other solutions but they don't make a difference. I think I don't have a problem getting "Unified Folders" - I have the problem of NOT using "Unified Folders". . .

Any ideas ?

PS: Non of my IMAP accounts allow me to select a folder for "Sent"; "Archives"; "Drafts" or "Templates" in the "Copies & Folders" section. - The field is either "NO available folders" or is empty and has no drop-down list available.

Asked by gsjarvis 3 months ago

Last reply by Wayne Mery 2 months ago

several things not working any loger

I have already several times asked my question and have received no reply so far. Could you please reply to my e-mail: jean-pierre.biber@natcons.ch Here my question again… (read more)

I have already several times asked my question and have received no reply so far. Could you please reply to my e-mail: jean-pierre.biber@natcons.ch Here my question again: Good evening I have been using Thunderbird mail for ages, and now suddenly diverse thing don't work anymore: I can't chose my signatures anymore, the language correction does not work anylonger, and when I print things they come out wrong. Can you please help me fix that? My email is jean-pierre.biber@natcons.ch Kind regards Jean-Pierre Biber

Dr. phil. nat. Bureau Natcons Appenzellerstrasse 12 CH - 4055 Basel Switzerland

Asked by Jean-Pierre 2 months ago

Last reply by Toad-Hall 2 months ago

existing mail account creation

Hello dear Thunderbird members. Please, I would like your assistance to the following issue. It's about when creating an existing account on Thunderbird application. Cr… (read more)

Hello dear Thunderbird members.

Please, I would like your assistance to the following issue.

It's about when creating an existing account on Thunderbird application. Creating a Google mail account, or Yahoo! account (IMAP setting up). Or creating on POP3 module my mail account that I have on my internet provider.

So, the question/problem is, when I create account, all settings are being created (settings I mean incoming mail server, ports, etc), the authentication of username and password is passed, and finally account is created, with inbox folder, and immediately automatic getting messages begins. And, all other folders under inbox are being created/loaded. What I want to ask is if there is a technique, after account creation, only the inbox folder to be created empty, then not starting an automatic getting messages, and only if I click on inbox folder or press the get messages button, just then, the getting messages and folders begin. Just something like say disable automatic getting messages when creating existing account.

Is there any way to make this?

Thank you for your time!

Asked by netad98 1 month ago

Last reply by Toad-Hall 1 month ago

Cannot sort incoming email messages

I have asked this before and nobody had a clue. I want to get my messages in order of receipt, instead of alphabetically or by subject. Clicking on my choice for sortin… (read more)

I have asked this before and nobody had a clue. I want to get my messages in order of receipt, instead of alphabetically or by subject. Clicking on my choice for sorting does not work, so I cannot find any new messages in one of my accounts. If this is a lost cause I want to delete the account altogether and need instructions to do that. I don't want to uninstall TB because another account is working fine.

Asked by arbrus 1 month ago

Last reply by sfhowes 1 month ago

Creating Filters

Before these last few fancy updates I didn't have any problem creating filters but, now I can not figure out how to do what used to be so simple. Is there any reference m… (read more)

Before these last few fancy updates I didn't have any problem creating filters but, now I can not figure out how to do what used to be so simple. Is there any reference material that gives a detailed explanation on how to create a filter under the latest version of TB? In addition, none of my previous filters work!

Asked by Travelingelk 5 months ago

Last reply by david 5 months ago

Missing emails after local imported

Hi, I did backup on my emails locally in my laptop, because I should migrate the website from one to another hosting and now I have problem with the emails after importi… (read more)

Hi,

I did backup on my emails locally in my laptop, because I should migrate the website from one to another hosting and now I have problem with the emails after importing them, they are not visible.

How can help me with it? Looking forward for your help.

Best Regards, Rosana

Asked by Rosana Rosi Stamenkova 4 months ago

Last reply by david 4 months ago

URIs are no longer working properly as of Firefox 122

Hello, On firefox 121, I'm able to launch URIs with arguments just fine. However on firefox 122, this isn't the case, and it does not understand the URI at all. Same URI … (read more)

Hello, On firefox 121, I'm able to launch URIs with arguments just fine. However on firefox 122, this isn't the case, and it does not understand the URI at all. Same URI btw.

Asked by superplaysu22 3 months ago

Last reply by zeroknight 3 months ago

pdf files fail to download from numerous sites

pdf files fail to download in Firefox, but not other browsers. In particular these sites: https://heinonline-org.ezproxy.socialaw.com/ https://1.next.westlaw.com/ https:… (read more)

pdf files fail to download in Firefox, but not other browsers. In particular these sites:

https://heinonline-org.ezproxy.socialaw.com/ https://1.next.westlaw.com/ https://www.medicare.gov/my/eMSN https://fc7.fastcase.com https://www.mlb.com/

However, I can download from non-password protected sites like:

https://www.irs.gov/ https://www.ssa.gov/ https://www.sec.state.ma.us/

Downloads work in other browsers. I've checked various items in the settings and none of them help.

I like Firefox, but if it won't, I will go elsewhere.

Asked by larsenlaw73 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Thunderbird -- Changes to files (size increase) on 11/30/2023

My backup tool blew up due to 1000's of Thunderbird files being modified. I can't tell if this was due to some kind of malware, or if Version 115.5.1 of Thunderbird wen… (read more)

My backup tool blew up due to 1000's of Thunderbird files being modified.

I can't tell if this was due to some kind of malware, or if Version 115.5.1 of Thunderbird went through the database/file structure and wholesale modified everything. If the former, I don't want to backup the files (yes, I have run BitDefender of the profile structure: all 125K files and it comes up clean). If the latter, and everything is operating as normal/expected, then I do. I have seen no issues with the operation of Thunderbird (which I love, BTW).

So, did Thunderbird change 1000's files that were otherwise not accessed by me? (see example in attachment)

I am currently running the Version 115.5.2 (64-bit) / December 11, 2023. I presume this event followed shortly after the installation of "Version 115.5.1, first offered to channel users on November 27, 2023."

Asked by jonathan67 4 months ago

Last reply by Matt 4 months ago

hmailserver

help installing SMTP in hmailserver without relay what are smtp settings in thunderbird using win 10 pro for server thanks for any help

Asked by bob367 5 months ago

Last reply by david 5 months ago

Threading nightmare - messages missing

From David, Top Ten Contributor: "I am trying to assist, but I don't grasp what you are experiencing, since it is not what I think of as threading. You're saying the fold… (read more)

From David, Top Ten Contributor: "I am trying to assist, but I don't grasp what you are experiencing, since it is not what I think of as threading. You're saying the folder is unthreaded, yet the messages appear threaded by subject. Maybe some other voluhteer on the forum will offer some insight."

All the threading help is oriented to something I can set on the menu bar that also includes Date, From, Size, etc. I wish my threading problem was that easy. Threading is not chosen, never has been. Then suddenly April 2, 2024 6:30pm est, all my e-mails that had a thread got threaded, with arrows showing up in the subject of the e-mails.

There is a symbol on a different bar with choices like Sort By --> Threaded or unthreaded. All this does is hide e-mails that are even threaded or unthreaded, but it shows that what happened to me is also called "threaded." The term "threaded" has two meanings or definitions or uses or whatever, which makes asking for help all the more difficult. People keep telling me about the menu when I have a choice of threading, not realizing, as I think David didn't, that threading is also elsewhere in the thunderbird software.

And when I choose to show threaded, that e-mail I was sending on April 2 does not show up, but if I search for the file, it does show up. So it is there, but invisible. This whole threading situation just gets worse and worse. I need that file in particular, as it happens.

Thanks to anyone who read all this.

Asked by Ken 3 weeks ago

Last reply by 7713b24 2 weeks ago

FireFox can't login to Spotify and can't post anything on Reddit

previously FireFox was able to login Spotify normally, and was able to post comments on Reddit, but suddenly it lost both abilities, and with the extreme lag on other sit… (read more)

previously FireFox was able to login Spotify normally, and was able to post comments on Reddit, but suddenly it lost both abilities, and with the extreme lag on other sites, although still functional, i can't understand why these both sites can't be logged into, or can't post any comments in them. it has been this case for the past month. so what's going on? i'm NOT going back to Chromium based browsers ever again! i am in FireFox for a permanent replacement!

thanks in advance.

Asked by Must12 2 months ago

Last reply by cor-el 2 months ago

Local Folders

I have two separate Thunderbird email accounts, one which shows Local Folders in the left folder pane and one doesn't. When I select "Hide Local Folders" on the account t… (read more)

I have two separate Thunderbird email accounts, one which shows Local Folders in the left folder pane and one doesn't. When I select "Hide Local Folders" on the account that doesn't show that folder name, all folders, Inbox, Sent, Junk etc disappear from view. I need to change these two accounts prom Pop3 to Imap but keep the Local Folders for filing read emails but am concerned that when I delete the Pop account I will also lose all my previously saved emails. It appears that on one account all of the folders are acting as Local Folders although the top header is my email address and not "Local Folders"

Any help would be appreciated. Thanks

Asked by chrisheath1 2 months ago

Last reply by david 2 months ago