All Products Support Forum

I've got a long-standing email account that will be closing in a month and I need to keep all the emails on it... I'm not technical! Are they kept on my laptop, or just on the server? If the latter how does someone who's not technical go about getting them local, and also able to access them again through Thunderbird ideally? I've tried to look at old posts but they are quite technical generally so I'm looking for a bit of hand-holding/easy instructions :)

Starting a few weeks ago, firefox would not load any accounts via https://login.microsoftonline.com/ one one of my Macs.

I was running the latest version 121.xx on MAC 12.7.2

Nothing would fix the site issue, so I tried re-installing and refreshing Firefox. Followed all the troubleshooting steps.

Now firefox is completely broken. Tried creating a new profile. Running in safe mode, etc.

It sometimes will load pages, but extremely slow. But generally is unusable.

Firefox works on my other macs just fine (Profile uses sync with those machines)

Safari and Chrome work perfectly fine. No malware. No ISP issues. No firewall.

Please advise a fix or I guess I will delete everything firefox related.

Hey there! After updating Firefox to 121.0.1 YouTube latest videos box not showing. It appears for a few seconds after page is loaded, but then just disappears. Checked on another computer -- the same issue, although in 120.0.1 works fine.

Mozilla has done it again. They seem to be on a mission to ruin their programs. I have already switched away from FireFox, and now I will have to switch away from Thunderbird if I can't downgrade.

I foolishly upgraded to 115.5.1. The new interface is more cluttered and takes up about 30% more space than the old interface. The bar at the top is wider, the bar between the email list and the email contents is wider. The side bar on the left which lists the folders is wider. And all this is happening even though I have "density" set to maximum. Furthermore, my favorite add-on is suddenly no longer working and I can't find a way to restart it.

What I need is this:

• Please tell me which version prior to 115.5.1 is the most stable and doesn't have any of the interface changes that 115.5.1 has. (How do I find out the number of the last version I was using?)

• Please give me detailed instructions on how to download such version and downgrade. I am NOT a computer person and I need clear instructions.

Thank you.

The Shortcuts saved on my Home Page have disappeared again. I cannot re-enter because they are not accepted. Why is this happening and how can it be fixed?? Very frustrated!

Raydell Barr Macon, GA

Firefox 121 Windows 10

I am attempting to report that Yahoo Finance is broken. From this URL, I use the "report broken site" feature:

https://finance.yahoo.com/quote/DEO/

When I fill out the information and hit "send", nothing happens. The "report broken site" screen remains active. Hitting Send multiple times has no effect.

I've tried using this feature for other pages, and it appears to work; but it won't work for this site.

Can anyone suggest why that might be? Is it a byproduct of the site's being broken?

Thanks.

I am once again having issue with Hotmail and Firefox. It's working perfectly fine in Pale Moon, but it's gone totally blank in Firefox. It worked totally fine yesterday, but today I cannot access ANYTHING in Hotmail. Firefox says it's up to date, but usually when I start having issues with Hotmail, it's because Firefox needs to update. Please help fix this problem! All other websites work fine! Thank you!

I have just reinstalled windows and then Firefox. If I click settings then a menu item it just freezes.

I have uninstalled and reinstalled.

Using Windows 11 Pro 22H2.

Any suggestions?

Is Thunderbird ever going to fix the 'custom colours'? After the last major update, TB would not longer hold any custom colours. This is problematic because the colours offered are either too light or too dark to be read easily.

Hello!

I added all my office emails to my home computer. At home they all work perfectly to receive but not to send. The server configurations are the same as at my office and they work perfectly there.

The name of the outgoing server is smtp.oedim.com and I have already used ports 25, 587, 465 and 2525 to test. The message I receive is the following:

"Sending of the message failed. An error occurred while sending mail. The mail server responded: Unable to relay to egon@oedim.com. Please check the message recipient "egon@oedim.com" and try again."

I used the email I was sending from as the recipient, but this error happens for any existing valid email. I've tried many of them.

Can anyone help with this problem?

Thank you very much, Egon

I just noticed today that my New Tab Page is now displaying an old set of icons (are they called bookmarks?) It might be associated with the recent update to v121, but I have lost several newer pinned icons. The display today is shown in the attached image, and I have drawn a red diagonal through icons that have not appeared on my New Tab Page for some time. I don't have a list or image of the recent ones that are gone missing.

I'm sure I'll eventually find and replace the ones that I lost, but this is just embarrassing for FF, which I use for just about everything.

If there's a way to revert, I'd like to know.

First thanks for helping. I'm an old man with computer knowledge that ended with a computer science degree in 1984 which I haven't used since. So I have a general idea but it's forty years old... I'm using Thunderbird 115.7.0 (64-bit) on a 2021 Dell Alienware computer with the 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz processor and 64 GB of RAM using Microsoft Windows 11 Pro Version 22H2 OS Build 22621.3007... I also have McAfee LiveSafe Virus Protection software installed: Version 114.212 Release Name 16.0 R114 Affid 20327 Antivirus Build 1.1.2569.0 Content Creation Date 01/25/2024 Content Version 1665.0 Secure VPN Build 9 Version 1.14... Here's the problem... When I try to download my emails the computer goes into super duper slow motion. I also have a wired wifi connection that's the fastest Spectrum offers and almost nothing else shares it so it's usually very fast. I also get Thunderbird error messages (i should have screen shots sorry) about not being able to read something or other or write to some folders and perhaps needing permission. As an aside, I'm the only user of the computer so no permissions are ever needed. Also, this only happens when I first turn on the computer and there are a number of emails to download. Once I've downloaded the bulk email and I later check or it automatically checks, it will download the one or two messages slowly but without errors... Thanks again, I hope someone can help... Take care...

Hello, I'm having various problems with Win 11 and, before anyone says it, I can't run setup from the iso as a repair (this is one of the problem). So am finally thinking of biting the bullet and doing a clean instal. What I always find to be the biggest bedbug is setting up Thunderbird again, since I have about 6 accounts. Is there an easy way of making a copy of al the account settings to restore? Alternatively, do I simply copy back the profile(s)?

Hello. I have put my language everywhere on the settings which is latvian. For possible translations i have only put english. Some pages, for example, whatsapp web is showing in russian ( i mean the app data for sure, not the messages), also some homepages i use open automatically in russian. How can i put latvian by default or if its not available for the homepage, put english automatically?

I can open the Chase bank site, but cannot log into my account. I can log into my Chase account using Edge. This may have happened after the most recent update to Firefox. Any ideas how to fix this?

Ever since I installed Firefox 123.0, when I execute a search on Yahoo.com, Firefox automatically opens up a new window or tab (depending upon how you have it set up in settings) when it didn't before. When I try this with Firefox using Google.com to search, it does NOT open up a new window/tab. But when I try it with Yahoo.com when using Google Chrome, it does NOT open up a new tab. So it would appear that the behavior is being caused by something in Firefox.

I tried making various changes in settings and Firefox about:config that were recommended in previous questions here, but they did not alter the behavior. I would like the behavior to return to simply performing the search within the same window (I can always scroll back to get the original page). Can anyone help?

Hi!

This is an old question, but now over the time i can be more specific with this problem. What i know now in windows 10: - with firefox ESR sandboxie works fine all the time (now I use v 115.8.0); - with current firefox (v123) what happens is, after install current version, every time i open firefox, it works fine, but if i select "pause forcing programs", to change something in firefox, this means open firefox without sandboxie, now the first time i open firefox again sandboxie, it´s freeze, and can´t use for this moment now firefox sandboxie. Only works without sandboxie.

Thanks in advance.

I have finally achieved a good font size for email written in plain text. But a good third of my emails are from newsletter subscriptions that are written in html format. In settings/composition, I have changed the setting to HUGE after trying all the other options in the drop-down list.

Nothing works. Couldn't we go back to the old standby - Cntl +? It's simple/stupid, and you don't have to go hunting throughout all the menus (that aren't coordinated in any way)?