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Unwanted malware website on homepage

I have Avast premium security on my Android Motorola G6. Every time I open Firefox this malicious website tries to open! I deleted my history and it still comes back. Als… (read more)

I have Avast premium security on my Android Motorola G6. Every time I open Firefox this malicious website tries to open! I deleted my history and it still comes back. Also when I'm not using the Firefox browser it still tries to open! Once I open the browser sometimes there are as many as seven or more attempts by this page to open! PLEASE HELP ME GET RID OF IT PERMANENTLY! Thank you! Email removed for privacy reasons

Asked by anthony brooks 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Problem directly viewing PDF of a web page

I encountered a problem occurring under LineageOS 20 (android 13) on a Sony ZX1 Compact. Can't check if it's the android version or just something with that Lineage ROM (… (read more)

I encountered a problem occurring under LineageOS 20 (android 13) on a Sony ZX1 Compact. Can't check if it's the android version or just something with that Lineage ROM (which works perfectly with anything else):

When I make a PDF of a web page with Firefox and then just press "view", the pdf viewer says the file doesn't exist, even though it was saved correctly to the Download folder. Choosing Firefox itself as pdf viewer, I could determine that the viewer gets a file link like this:

content://org.mozilla.firefox.feature.downloads.fileprovider/Download/Download/Kanaren-Wetter%3A%20Sturm-Warnung%20zum%20Wochenende%20ausgegeben.pdf

Which appears to point not to the real Download folder, but perhaps to Firefox' subfolder in the Android/Data folder? The same link is given in any other OS, and normally it always works. Could it have to do with the fact that in LineasgeOS 20 (and quite surely also stock android 13) the Android folder is write protected ?

With some web pages, Firefox provides different links, like: content://media/external_primary/downloads/1000009015 and with those there's no problem. So I think may really be an issue with directory access.

I fiddled around a lot with OS settings and Firefox beta's about:config as well, but to no avail. Also de- and reinstalled Firefox.

Any idea what could be the cause ?

Asked by RRH 3 months ago

Last reply by RRH 2 months ago

How do I add a "Search Engine" to the New Tab screen

Hi, on my current Firefox setup, I have a search engine shortcut in my Top Sites on a New Tab page. It's a quick one for Amazon, I can't figure out how to add others thou… (read more)

Hi, on my current Firefox setup, I have a search engine shortcut in my Top Sites on a New Tab page. It's a quick one for Amazon, I can't figure out how to add others though. I saw reference to it in this old support issue, but I can't find how to do that anymore.

Asked by daniel213222 3 months ago

Last reply by James 2 months ago

Meaning of status bar messages

Hi, we have recently moved our website to a new host. I see VERY long delays - up to 25 sec! - with the main page loading, and 16 sec on sub-pages, so it's not a main pag… (read more)

Hi, we have recently moved our website to a new host. I see VERY long delays - up to 25 sec! - with the main page loading, and 16 sec on sub-pages, so it's not a main page size issue.

I am trying to supply data to the web host provider. When I type the URL in the Firefox address bar, e.g., foo.com, the status bar literally says foo.com for up to 25 seconds, followed by "transferring data" (can't read the rest of the line), then the page loads immediately.

A similar delay of 16 sec occurred in Chrome earlier today, so I don't think it's a Firefox issue.

I am trying to understand what the status bar messages Firefox is presenting. I don't think it's DNS because ping resolves in 106 ms. Site monitoring tools might be useful, but they just spot-check. Tool suggestions appreciated.

If you've read this far, the actual domain is cleanscape.net. Thank you!

Asked by cniggeler 2 months ago

Last reply by cniggeler 2 months ago

How do I Pause firefox Ad Blocker?

Hello All, Hulu tells me I must pause my Ad Blocker to watch a show. I click Turn off add blocker, but it just keeps re-directing me to out-of-date, unrelated community d… (read more)

Hello All, Hulu tells me I must pause my Ad Blocker to watch a show. I click Turn off add blocker, but it just keeps re-directing me to out-of-date, unrelated community discussions. Can anyone help me? Thanks to All.

Asked by gerald.strange 2 months ago

Last reply by zeroknight 2 months ago

  • Solved

Multiple windows not restoring.

Hi. I am running a 3 monitor setup and I like to keep open quite a few tabs. And two windows of Firefox. So two Firefox instances with several tabs on each. But because i… (read more)

Hi. I am running a 3 monitor setup and I like to keep open quite a few tabs. And two windows of Firefox. So two Firefox instances with several tabs on each. But because it eats a lot of memory, I have to close and reopen Firefox from time to time. And to my annoyance, sometimes it "forgets" about one of the windows. So opens only one instead of both. Therefore I loose some quite important tabs. Any suggestions on how to fix this? Thank you.

Asked by zarsss 3 months ago

Answered by TyDraniu 3 months ago

private browsing: firefox stores cross site cookies

When I close a private browsing session and open it again, the given permissions for cross-site cookies are still there and Google remembers my last search results from … (read more)

When I close a private browsing session and open it again, the given permissions for cross-site cookies are still there and Google remembers my last search results from the last private session (in the suggestions below the search box)!?

Asked by mm12345 3 months ago

Last reply by mm12345 2 months ago

404 error even after clearing data and cache

I keep getting a 404 error for a website even after clearing data and cache. I can access the website on other web browsers like chrome and on my cellphone but not firefo… (read more)

I keep getting a 404 error for a website even after clearing data and cache. I can access the website on other web browsers like chrome and on my cellphone but not firefox

Asked by Fredy Delgado 3 months ago

Last reply by Fredy Delgado 2 months ago

Android Firefox does not properly sync passwords

hey community, i am pretty desperate at this point, so i thought, i'd just ask you: a while ago i had a breach of some of my old passwords. i was able to redo all my pa… (read more)

hey community,

i am pretty desperate at this point, so i thought, i'd just ask you:

a while ago i had a breach of some of my old passwords. i was able to redo all my passwords into new and strong passwords before someone did shenanigans with my accounts, but the password sync of my firefox app on android still has the old passwords.

i tried disconnecting and reconnecting the sync, i tried deleting the cache and app data, still everytime i get the same result. i can't even log into ky university's default account anymore.

i desperately need your help. what am i doing wrong, what am i missing?

greetings!

Asked by seb_adam 3 months ago

Last reply by seb_adam 2 months ago

create a new tab

I have updated to the latest version of Firefox browser this time. Whenever I create a new tab, the page will prompt me with a failure to load content and hope me to try … (read more)

I have updated to the latest version of Firefox browser this time. Whenever I create a new tab, the page will prompt me with a failure to load content and hope me to try refreshing to resolve it, but it does not work

Asked by 2655947662 2 months ago

Last reply by 2655947662 2 months ago

video stutter

Hi, I have a problem with my firefox app. Everytime I play or skip a port of a video, it plays stuttering and return normal only If I rewind some second (if I pause it no… (read more)

Hi, I have a problem with my firefox app. Everytime I play or skip a port of a video, it plays stuttering and return normal only If I rewind some second (if I pause it nothing change). Anyone knows why? Is there some way to solve this problem? I have deleted every data, cookies etc, every add-on and reinstalled the app but nothing changed. I also formatted every setting of my device but same result. Oh, also, this problem don't happen with other apps like gallery or chrome. It stutters even if I have just Firefox opened video

Asked by marianiiccolo 2 months ago

Firefox stops showing Gmail correctly after a few days. Fire fox cannot log-in to Outlook.live.com.

Hi. Is there anyone having experienced similar phenomena? 1) Firefox stops showing Gmail correctly after a few days. Immediately after starting Firefox, I can log-in and… (read more)

Hi. Is there anyone having experienced similar phenomena?

1) Firefox stops showing Gmail correctly after a few days. Immediately after starting Firefox, I can log-in and open Gmail.com correctly. But after a few days keeping opening Gmail on Firefox, Gmail.com shows error messages regarding Cookie (please see the attached screenshot). If I do "Try clearing the startup cache" from trouble shooting information tab, Firefox shows Gmail correctly again, but after a few days the same issue happens again.

2) Fire fox cannot log-in on Outlook.live.com. As title says, I cannot log-in outlook live. Whenever I try to log-in from Outlook log-in page, Firefox shows log-in page again. This issue isn't resolved by inactivating "Enhanced tracking protection".

Both of them started to happen since the update around the end of 2023, I think. (On the other hand, Chrome works on both websites correctly)

If you have some information, it might help me. Thanks in advance.

Asked by ghc03361 3 months ago

Last reply by ghc03361 2 months ago

  • Solved

I cannot log in to websites using Firefox

Firefox is my default browser, but it does not allow me to log in to specific websites. For example, ihg.com, when I click the sign in button nothing happens, I just have… (read more)

Firefox is my default browser, but it does not allow me to log in to specific websites. For example, ihg.com, when I click the sign in button nothing happens, I just have a little note at the bottom left "javascript:void(0);" Another example, dutchcrafters.com , when I click Log in with Gmail, nothing happens.

I have tried removing all the content blocking extensions (privacy badgers, ublock origin, etc.), did not fix it. I have tried a firefox refresh, did not fix it. I have tried uninstalling and reinstalling firefox with several device restarts, did not fix it.

I know this must be a firefox specific problem because microsoft edge work perfectly for both of these examples. Any other suggestions to fix this firefox issue?

Asked by James Lin 3 months ago

Answered by cor-el 3 months ago

  • Solved

Secure Connection Failed, Error Code: PR_END_OF_FILE_ERROR

I have been trying to solve this problem on and off for about a year now, but 99.99% of the time I try to access https://en.wiktionary.org/ , I get the following error: S… (read more)

I have been trying to solve this problem on and off for about a year now, but 99.99% of the time I try to access https://en.wiktionary.org/ , I get the following error: Secure Connection Failed An error occured during a connection to en.wikitionary.org PR_END_OF_FILE ERROR Error code: PR_END_OF_FILE_ERROR

  • The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
  • Please contact the website owners to inform them of this problem.

Learn more... Try Again

I have NEVER gotten this error message for any other website. And the strangest thing? Sometimes I CAN access Wikitionary with zero problems, but this phenomena tends to only happen when I attempt to access the website very late at night or really early in the morning. I cannot think of a single thing I have done differently when this happens.

By the way, I am able to access Wikitionary from Microsoft Edge just fine, it is ONLY Firefox where I have this problem.

Asked by lucasp1337 3 months ago

Answered by lucasp1337 2 months ago

when opening a new tab, allow a choice to go to an already open tab

My Firefox used to do this and it either rarely does it now or never does it. And that is... when I would type in, say, "anysite.com," it would have an alert and ask if I… (read more)

My Firefox used to do this and it either rarely does it now or never does it. And that is... when I would type in, say, "anysite.com," it would have an alert and ask if I want to go to a certain already open tab. I could then click on it and go to that open tab, such that I do not open a new tab. Which would be redundant. How I can I make it do this again? I always have a LOT of tabs open!

Asked by itsfrombill 2 months ago

Last reply by itsfrombill 2 months ago

Lost my passwords after reinstall

Samsung Galaxy S9 plus. I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords? I tried going to the Data folder, but … (read more)

Samsung Galaxy S9 plus.

I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords?

I tried going to the Data folder, but there is only 1 folder there, "export messages", for an app that lets me print out or save existing text messages .

Help!!

Asked by whattodo 2 months ago

Last reply by TyDraniu 2 months ago

Cookies being written and automatically deleted

Hello, I work for Microsoft, and one of our sites offers users a way to opt out of personalized advertising on some Microsoft domains by setting a cookie. The site: http… (read more)

Hello,

I work for Microsoft, and one of our sites offers users a way to opt out of personalized advertising on some Microsoft domains by setting a cookie. The site: https://account.microsoft.com/privacy/ad-settings/signedout

When the user clicks the toggle to Off, we cycle through four domains via an iframe and write a TOptOut cookie on each one. If everything is working properly, the user should then be able to go to www.bing.com and see a TOptOut cookie on Bing that will prevent personalized advertising on that domain.

The problem is, this stopped working in Firefox. We have verified that it still works* in 115.7.0, but in 122.0.1 and 123.0, the cookie is written and then deleted on refresh. If the user doesn't already have Bing open in another tab, they'll never see the cookie at all. I have verified this behavior in Bing several times, on my work machine (Firefox 122.0.1 on Windows 10) and my personal machine (Firefox 122.0 snap on Xubuntu 23.10).

  • It still works on our corporate VPN in 115.7.0, but not on my coworker's non-VPN machine. Same version. I'm really not sure what's up with that one.

This is a large concern for us. Because the cookies can still be written, it doesn't trip our test for third-party cookies being disabled. Because the cookie for microsoft.com is written, the toggle will show up as Off even after a refresh. This is misleading to our users.

I have gone over the Firefox docs on Enhanced Tracking Protection and Total Cookie Protection, but neither seem to handle this case. Firefox does not block any trackers on account.microsoft.com or on www.bing.com. It's fine if the cookies are in separate jars, we just want them to be written to the proper domains and not deleted. Can anyone tell me what changed in Firefox recently? Is this expected behavior, or a bug? If it's expected behavior, what can we do to allow users to opt out of personalized advertising?

Asked by amleek 3 months ago

Last reply by amleek 2 months ago