All Products Support Forum

Hi, 1. I use PocketSmith accounting software and some its functions do not work since the last Firefox update. The same problem exists regardless of which computer I use. The common factor is Firefox. The problem does not occur if I use a private window in Firefox or use a Chrome browser. PocketSmith have run extensive checks and the problem does not appear to be at their end.

2. I can no longer log in to my eBay account, unless I use a private window or Chrome. I can enter my user name but am unable to progress to the password window. Again this occurs regardless of the computer I use. Both are Mac desktops.

When going to mail.yahoo.com, I get this error message:

The page isn't redirecting properly An error occurred during a connection to guce.yahoo.com. • This problem can sometimes be caused by disabling or refusing to accept cookies.

and this is the URL that I am redirected to: https://guce.yahoo.com/consent?brandType=nonEu&gcrumb=bWAMXTs&done=https%3A%2F%2Fmail.yahoo.com%2F

It works OK with Chrome, I just do not like Chrome! I made changes to allow cookies and that made no difference.

Whanks, Wes C

I don't like, or use, social media, I don't want a robot telling me what I should be interested in. I have tried on numerous occassions to stop Pocket appearing on Firefox. All have failed.

Does Mozilla not allow me to stop Pocket?

This is going to start out sounding like a Google problem, but please read the whole thing. I have a new Windows 11 Dell, and I normally run Firefox. When I wasn't able to attach a file to a gmail email I went to Google Account Help. It suggested that I delete cookies and cache, which I have now done several times. Now the problem is that I can't get to Gmail from Account Help. I have deleted everything that Firefox History will let me delete, and no matter how I try to get to it I cannot get to Gmail. It keeps me in Google Account Help.

Here's why I think I have a Firefox problem. In frustration I opened MS Edge. It let me get to Gmail, and it let me attach the file to my email. It seems to me that if I were having a Google problem, it wouldn't matter which browser I was in. As soon as it saw my email address it would put me in the same place. That's my reasoning anyway.

Please Help!!!

You may have heard about this, Youtube (and parent Google) have recently declared war on adblockers and non-Chrome browsers. I have reason to believe they have escalated that war to deliberately crash non-Chrome browsers, at least slowing them down to make them non-responsive.

In the past few days, browsing Youtube has caused my system to stop responding requiring a power cycle to clear the problem.

Has anyone else encountered this problem? Is this just a bad setting, or is Youtube acting as malicious as I believe them to be?

Menu-pulldowns malfunction, after a while of usage, on a large 2ndary monitor, on M1-Max macOS Sonoma -- I have to shutdown, and restart Firefox to re-activate !

Hello,

I have been using CSS to change the looks in websites for a while. First, I use the 'inspect' function and then permanently make changes using Stylus.

For a month or so, I have not been able to apply certain custom fonts in either using the 'inspect' function or the stylus extension. Afterwards I tried the same on a fresh new install of Firefox Developer edition with no success either.

The problem in question is that I am able to apply custom fonts with names composed of a single word such as "Times" "Arial" or "Georgia", however, using fonts with two or more words such as "Arial Nova" or "Californian FB" does not work. Oddly enough, the system font "Segoe UI" does work, as to why perhaps this bug was not detected in tests.

In short, I am not being able to use custom css fonts with two or more words in any Firefox desktop setting.

After the last update of Firefox, I cannot browse to websites. Firefox simply presents a "New Tab" prompt as if it is trying to get to the website but nothing happens. Other browsers work flawlessly.

Any ideas?

Thank you

Dear Mozilla,

Please help your hundreds of users to access LinkedIn from your browser. This problem is going on for over a week forcing me and your community to another browser.

Soon your CEO Laura Chambers will know.

It’s frustrating and embarrassing to see Firefox help absent :(

This URL below will return a XML file in Edge/chrome but not in Firefox. I use Joomla as a CMS and it's extensions to display a RSS feed worked fine in both browsers until a couple of months ago. I've tried with a vanilla Mozilla/FF with all extensions disabled but still will not return the XML file

https://www.thegatewaypundit.com/feed/

Thanks and ideas appreciated.

When I try to do a search, I get (for example): http://search.sharedbuffer.com/s?q=ramadan+2024+dates&_pg=384D38AB-BE20-58F5-9DEF-070C21AEF0E3

What gives? How can I fix? Thanks

I am unable to open some pages in mypatientchart.org Page flashes and then I get an error 500. I've done all the easy things and everything is up to date. anyone have a possible solution? I am on windows 10 on a pc Program works properly in Microsoft edge.

Not an urgent problem but ...

The following site displays with a grey box in the lower left corner but works fine with Chrome.

https://www.advisorperspectives.com/articles/2024/03/04/income-driven-investing-managing-interest-rate-risk

I can't copy and paste from Marriott.com (the property names as per attached screenshot from Edge) and from Hilton.com (see attached screen from Edge text can be selected) but still can copy and paste using Edge, Brave, Chrome, Vivaldi...

I have tried disabling add-ons, still cant copy and paste.

after using same web site, same computer, same FIREFOX, i am unable to log into my banking site. site does not remember my computer after upgrade to 123. have turned off shield on that site. have switched from custom to standard. have added that address to the cookie exception list. have changed about:config, network: { i don't remember} from 5 to 4.

WHAT ELSE can i do?????

4 3 24 Hello Novice here so apologies if confused. For years have been able to use NATIONAL EXPRESS COACH UK SITE to book travel, last successful use was 19.10.2023 but 9.2.2024 site would not allow me to enter my account nor clicking 'forgotten password' option failed. Seaching via FIREFOX/GOOGLE for ACCOUNT LOG IN does not load any pages, just this https://book.nationalexpress.com/my-account/#/profile/view or https://book.nationalexpress.com/my-account/ if the above pasted page 'headers' help. NATIONAL EXPRESS COACH UK SITE allows booking pages to load but refuses to allow anything related to Customer Account, where one would not have to pay booking fees. Their latest reply is below: 'With regard to the password reset function, from the home page, after clicking you wish to sign in, followed by selecting Existing Customer, when pressing Forgotten Password a new web page should load. In order to isolate this process, one method would be to use the Incognito private function of the web browser. It may be called InPrivate, Private or similar depending on the browser, Chrome, Bing, Safari, Firefox etc. If you can go through the National Express logging in procedure, this should work. Also, could you ensure your web browser is running the most current version too. 'Another option you could try is to use a different web browser to see if that alleviates the problem." Using FIREFOX PRIVATE does not solve the problem, my system shows MOZILLA FIREFOX FOR LINUX MINT mint-001 -1.0 is what the last MINT UPDATE has provided, so presume the most recent version, so the only remaining change would be to install CHROME but why would FIREFOX suddenly fail to show such pages related to the COACH ACCOUNT LOG-IN in Feb 2024 when Oct 2023, no problems occurred? Have never had CHROME installed, as used FIREFOX since 2011. Anyone else experienced this problem OR could advise on the matters. Thanks in advance.

As of today, unable to order at llbean using firefox. can't log in or anything. I haven't changed any settings. I went to safari and no issues. I think there was an update which isn't allowing access to LLBEAN. haven't checked other websites. Thanks.