All Products Support Forum

Hey,

I had to replace my Android phone and send the old one in. I had the google cloud backup activated + used the transfer data and apps function when migrating (Android to Android). However, it seems like my bookmarks are gone, I guess there is no way to get them back. Is this correct behavior?

I understand that there is Firefox sync and save feature (which I use on my personal device). However my understanding was that migrating phones with the "copy apps & data" function should migrate things seamless without having to worry about custom logins in each app. Did I do something wrong? Or is this understanding wrong? If so, would this be different in ios (this was a very painful experience that I don't want to repeat)?

Thanks for your help & sorry if this is only partially Firefox specific and partially about my general understanding.

I'm following instructions on computer. On Android I can't find 'sync and save data' option as instructed. I tried finding it in three dots and in settings as well. I'm signed in on both devices with the same email.

Hi All,

On desktop I have uBlock Origin and in the Sync list option "add ons" it ticked.

On Android I can't see "add ons" in the Sync list option and if I go to the add ons settings I can only see the Recommended. uBlock Origin is listed but it looks like I have to install it again on Android, it is not automatically there.

Is this normal? Do I have to reinstall it?

Thanks

I don't know if syncing's the problem. My business email is locked. I haven't been able to use it and it is critical that I have this working. Can I chat with someone?

I just installed (and reinstalled) Firefox on my iPhone 12 Mini, in the hopes that I could sync bookmarks, etc., that I have set up on my notebook's Firefox browser. I have gone through all the steps (twice) and it still will not migrate my bookmarks to the ios version. My account shows that Firefox is active on both devices. What am I missing? John

I used to be able to sync all of my devices before. Now I don't even have " sync" tab on my android so I cannot see my bookmarks on my desktop from my phone or vice versa

Maybe I am blind and wise developers already have this option but I doubt it!! and my obvious question is how in the world I have to sync all my collection list of web pages ???? and pinned sites ??? why this is so hard for a dev brain to understand that if you made a option for storing weblinks so should be a way of saving all this !!!! VERY OBVIOUS THING !!but in 2023 we still have problems losing bookmarks and other data !!! because of horible app design (not UI) !! im in the process in moving to new phone and I'm stuck because I don't see a way of saving all my old phone to ne without deleting lot of info or with lot of manual work to copy at least something and this is 2023 !!!

hello, ive had my Firefox account for YEARS. i got a new device, and installed firefox on the new device. i logged into to new device, told it to sync my old data over, and instead, i think it removed all my old data. my passwords are still saved, but my bookmarks, my collections for tabs are gone, and i cant seem to get them back. this was done across my 4 devices. how can i backdate, or find an old backup to revive?

Hello,

I had no choice but to wipe my windows lucky i got my passwords back but i lost all my bookmarks. My mobil phone does have all my "Desktop bookmarks" under its own tab, but im not sure how to make sure my desktop bookmarks get back over to my actual desktop without losing the ones on my mobil. i have to many bookmarks to go thru 1 by 1. any help is great.

my usernames and passwords are not syncing....i have all my passwords and usernames saved on my pc....and I’ve synced all passwords and logins and can view them on both devices. ‘Autofill in Firefox’ and ‘Autofill in other apps’ are both on. But, when logging in to apps on the Samsung, autofill doesn’t work. Even if I fill in my email address, there is no password suggestion. Instead, a small dropdown message appears: ‘unlock Firefox’. It isn’t active, and doesn’t open anything when I tap on it. Result: I have to go looking for the passwords and fill them in manually. I hope there’s a solution. thank u in advance for your help. LL

I am running Ff 114.0.2 on a Windows 11 workstation and Ff mobile on a Samsung Galaxy S20. Syncing is enabled on both devices, but passwords are not syncing, even after manually syncing. Autofill of usernames and passwords works on my workstation, but not on my mobile device, even though that feature is enabled. Sometimes (but not always), I am prompted on my mobile device to unlock Firefox, but after tapping the prompt, nothing happens.

My previous android phone was lost, I have installed firefox to new android phone. But I am unable to get previous data on this phone. I have logged in with my account and also synced. No pareils data came.