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unable to log in at server. Probably wrong configuration, username or password

I am using Thunderbird for two gmail accounts. I am trying to add another account (not gmail). My coworkers can use Thunderbird no problem, but my set up receives the m… (read more)

I am using Thunderbird for two gmail accounts. I am trying to add another account (not gmail). My coworkers can use Thunderbird no problem, but my set up receives the message in the subject line. I'm trying to do IMAP, SSL/TLS for both input and output. I am on Windows 11 and the latest version of TB. I can access the account no problem in outlook. I have cleared old passwords, turned Windows Defender off (and subsequently back on) and most everything else suggested in the forums. My coworker has the same settings for multiple things we have checked and his works. I'd love to be able to use TB for my email. Any help would be appreciated. It seems like this has been a problem for lots of people over the years. Thank you.

Asked by cbalance333 2 months ago

Last reply by david 2 months ago

How to get rid of "Your browser is being managed by your organization."

I want to find to get rid of this or find the source of this so I can delete it. In "about:policies" there are 2 Active Policies: "DisableTelemetry", and "DisableDefault… (read more)

I want to find to get rid of this or find the source of this so I can delete it.

In "about:policies" there are 2 Active Policies: "DisableTelemetry", and "DisableDefaultBrowserAgent" Also, in "about:policies" I'm not sure if it's related, but there is a long list of policies there too.

Asked by cole 5 months ago

Last reply by cor-el 5 months ago

menu popup or not?

One screenshot shows an image from the faa.gov website from Chrome that is clean and easy to read. The other image shows the same website from Firefox, with the menu popu… (read more)

One screenshot shows an image from the faa.gov website from Chrome that is clean and easy to read. The other image shows the same website from Firefox, with the menu popups already activated when I have not selected or hovered the mouse over anything. They just open automatically, and I cannot make them go away. Screen is cluttered, making this webpage unreadable and unnavigable. Other pages on website do the same in Firefox. This DOES NOT HAPPEN in Chrome. Some setting is off. All selections I have found for popups make no difference. This happens with other websites. How do I fix this?

Asked by Mark C 4 months ago

Last reply by jonzn4SUSE 4 months ago

can't use YouTube....... everything is too slow...???.?..

I said it all in the in the opening statement... What else am I meant to say?????????? It worked fine 2 weeks ago..? But now forget it!!!!!!! What has changed....you must… (read more)

I said it all in the in the opening statement... What else am I meant to say?????????? It worked fine 2 weeks ago..? But now forget it!!!!!!! What has changed....you must know ... So don't ask me just fix it!!!!!!

Asked by Leon.Jaeggi 3 weeks ago

Last reply by Paul 2 weeks ago

Thunderbird pop password failure

I can send emails just fine, but cannot receive any. After a few moments, I get a popup saying my login to the mail server failed, and I can retry, enter new password, o… (read more)

I can send emails just fine, but cannot receive any. After a few moments, I get a popup saying my login to the mail server failed, and I can retry, enter new password, or cancel. When I click on Enter New Password, nothing happens. No new dialog box appears. Retry just keeps repeating the same error.

This issue arose when I changed my password on the webserver, and then attempted to update my password in TB under Privacy and Security/Saved Passwords, but only the smtp server is listed. I must have deleted the pop address. I don't see a way to add it back. Other than removing the account and creating a new one, is there a way to add the pop address? Many thanks.

Asked by mark_gory 4 months ago

Last reply by Mary Beth 4 months ago

Who is managing my browsing

Why am i seeing this, and how can I get it to where I am the one controlling my browser and not an "organization" I don't know? This was the big issue I have had in the … (read more)

Why am i seeing this, and how can I get it to where I am the one controlling my browser and not an "organization" I don't know? This was the big issue I have had in the past with your browser. I cannot find a way to change it.

Asked by grttechr74 2 months ago

Last reply by cor-el 2 months ago

removing private browsing

I gotta ask... why isn't there a setting to remove private browsing on firefox? Now yeah sure it's free security but we got add ons for that. I've always felt like privat… (read more)

I gotta ask... why isn't there a setting to remove private browsing on firefox? Now yeah sure it's free security but we got add ons for that. I've always felt like private browsing and incognito stuff is just a way to go to pornhub feeling secured from criticism. That's why I quit Chrome (+ being able to watch YouTube with ads for free) so I gotta ask again... why isn't there a setting to remove private browsing on firefox?

Asked by BenjiTheHunterYT 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

can't add certificate

hi, well I deleted and distrusted a certificate. now I'm trying to import the same certificate but it doesn't work. when i add the certificate i does not show anything on… (read more)

hi, well I deleted and distrusted a certificate. now I'm trying to import the same certificate but it doesn't work. when i add the certificate i does not show anything on the certs list.

Asked by baharhosseini7698 6 months ago

Last reply by cor-el 5 months ago

Firefox does not rember my passwords anymore.

I have checked box in settings/passwords to save pws but when I return to settings it is unchecked again. Have cleared cookies and history, refeshed it. uninstalled and r… (read more)

I have checked box in settings/passwords to save pws but when I return to settings it is unchecked again. Have cleared cookies and history, refeshed it. uninstalled and reinstalled, uninstalled and removed allsettings history but still no improvement. Usin BRAVE as alternative at moment as that does actually work properly

Asked by ynnepsetab 1 month ago

Last reply by cor-el 1 month ago

Adding A secondary Email Account

When attempting to update my Mozilla account from my Firefox settings, I was unable to add my secondary email address because of an error message stating that the seconda… (read more)

When attempting to update my Mozilla account from my Firefox settings, I was unable to add my secondary email address because of an error message stating that the secondary email account exists...

Repeating this action in case of a bug resulted in being locked out of that particular window.

I have no idea what that error message means, nor how to circumnavigate it. Please help!

Thanks, MGB

Asked by MG B 5 months ago

Last reply by James 5 months ago

Website being blocked,

This is the message I get. "Please unblock challenges.cloudflare.com to proceed." I can do nothing. Things I've tried. Adding exceptions in the privacy settings in 2 s… (read more)

This is the message I get. "Please unblock challenges.cloudflare.com to proceed." I can do nothing.

Things I've tried. Adding exceptions in the privacy settings in 2 seperate areas. Resetting Browser deafults. Turning off all vpn's and addons.

Nothing works.

This is the site https://1337x.to/

Asked by Mixelplix 3 months ago

Last reply by cor-el 3 months ago

Paid Antitrack

I paid Mozilla $114.35 for enhanced antitracking support but I still get Norton alerts saying I'm being tracked. Was I scammed or is the enhanced antitracking not working… (read more)

I paid Mozilla $114.35 for enhanced antitracking support but I still get Norton alerts saying I'm being tracked. Was I scammed or is the enhanced antitracking not working?

Asked by kokkotp 1 month ago

Last reply by James 1 month ago

cannot clear saved login data in 121.0.1 (64-bit)

I was able to get rid of remembered user id data in Chrome (delete site data) with no problems, but have tried all I can find in Firefox with no luck. Please tell me how … (read more)

I was able to get rid of remembered user id data in Chrome (delete site data) with no problems, but have tried all I can find in Firefox with no luck. Please tell me how to do it. There is no saved login data in Firefox and deleting site data does not help. Thanks, John.

Asked by John 3 months ago

Last reply by zeroknight 3 months ago

It appears I have "Silk Privacy Pass" in firefox and I never put it there - I can't remove it

I've discovered it has something to do with Amazon. I didn't know I had it until I just migrated to Windows 10 and a new firefox update occurred. Even then, my only cl… (read more)

I've discovered it has something to do with Amazon.

I didn't know I had it until I just migrated to Windows 10 and a new firefox update occurred.

Even then, my only clue is a little orange "triangle" that shows up at the top line of the 'hamburger' menu at the top right on the screen. When I clicked on it, I got a message saying "Silk Privacy Pass wants to update".

I went to my installed extensions/themes screen and there is nothing about a silk extension or add-on.

It also showed up when I looked in the startup configuration and it showed it was loading during startup there. I disabled it. But today I just got the orange triangle again an hour ago wanting me to let it update.

I want it gone!! Especially when it showed up on my system without my asking or knowingly agreeing to it.


FWIW, I also ran Agent Ransack (search utility) on the drives and "Silk" does not come up as a file name for an app, DLL or any other file.

Asked by Owen McDonald 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago