All Products Support Forum

I have a slight problem. I'm currently using Firefox 116.0.3 and it seems that it can't update. The automatic updating will run, and then it will fail (this is all the time when using Firefox). It will recommend me to download the newest version from the website, but then the CDN will and I will be presented with the "connection was reset" error. This happens both on my Windows 10 and Windows 11 machines. Both are running Firefox 116.0.3.

Funnily enough I tried to see if I could download the newest version on Edge (Chromium), which it could but the version I got from the website was the same version I have now. I wonder if this is something to do with my region as I'm based in China and I'm aware that some software can have...problems.

Also, when trying to download version 122.0, it is fantastically slow and will often fail to complete.

Is there anything that could be suggested as I really don't want to use Edge.

HI, I have switched from Windows to Linux but I do not know how to migrate Thunderbird. I have done it before from Windows to Windows. I saved my Thunderbird folder expecting to paste it into my new OS but I cannot figure out where to paste it. Clicking on "open directory" in "troubleshooting information" does nothing. I installed Thunderbird on the new OS. I pasted the folder in the home directory and renamed it .thunderbird, but the app still does not find my data. I am using elementary OS. I am new to Linux. Step by Step instructions help a lot. Thank you for your help!

I have been using Thunderbird for many years, untill march 2023. Then an authentication error made an end to it. I have tried everything I could find on internet, uninstalled Thunderbird, removed everything from the program / data / roaming directory, deleted everything I could find and checked that cookies are allowed. I have used BlueMail as an alternative but I love Thunderbird much more, so I now tried again to make a fresh start when a new installation of the latest version of Thunderbird. Connecting to the email server of caiway works fine, but I am unable to connect to a gmail. I have tried two different gmail accounts, both give the same error "Unable to connect". Is there anything I can do to solve this problem and enjoy using Thunderbird again?

I am running Thunderbird on my PC, with two accounts, both on IMAP mail.

I want to run Thunderbird on my laptop as well, with exactly the same interface and accounts.

Can I copy the profile and ini from my PC to my laptop? Will this work?

I copied my wife's Windows 7 Thunderbird profile from "(user)/AppData/Roaming/Thunderbird/Profiles" to a thumb drive. Upon doing a cold install of Windows 10, I copied the profile from the thumb drive back to the following location: (user)AppData/Roaming/Thunderbird/Profiles Now when I try to open Thunderbird, I get a Profile not Found error message. What am I doing wrong?

Hi, I "deleted" one of my gmail accounts from Thunderbird, hoping to then be able to reinstall it as a new account. I "deleted" it (using the deletion process via "Account Actions" because it was not connecting to server. When I attempt to reinstall a the now "deleted" account I get the yellow "Unable to log in at Server" message. How can I get out of this situation please. The password I am using to add the account is the same as the one I use to sign into that account on gmail, but it does not seem to be working on TB I am using TB 115.7.0 Any suggestion please JB

I had thunderbird set up on my windows PC to look at emails when the PC died. I was able to transfer the data on my PC’s HD to an external hard drive which I can access from my new computer. But my new computer is an iMac and I no longer have a PC. I can set up thunderbird on the iMac but can I pull my data from the external hard drive to use with the app on the iMac? What file(s) should I take from the external hard drive and how would I install it? Is there a way to convert my pc data to something for a Mac?

duplicate of /questions/1438116 thread. Also it is Thunderbird and not Mozilla.

Connect my server to Mozilla. I need my Mozilla reached through AOL now. Please help me back into Mozilla.

Hello,

after bug 1866098 and the associated update stop, I can no longer update Thunderbird via the internal update process because it cannot find newer versions. I am asking since the bug seems to be resolved with 123.

How can I update my Thunderbird to 123.0b+?

Thank you very much Martin

Hello, please is there any chance to add Firefox download for Linux and aarch64 platform to the download list? The attached image shows that you currently offer a binary package for the aarch64 platform only for Windows. Thank you.

For some reason, Firefox just stopped working yesterday. The only way I could get it to work again was to uninstall and reinstall (the refresh option did not work). However, now I've lost all my bookmarks, passwords and customization. I don't care about the customization and losing the bookmarks is an annoyance, but I'd REALLY like to get my passwords back. The installation created a folder of Old Firefox data, but when I open the folders that I think might be helpful, like bookmarkbackups, they are empty. Is there anywhere else I can look where these might have been saved? I did not have a Mozilla account so no profile until now which I just set up in order to access the forum. Thanks for any help you can provide.

Following automatic update to Thunderbird 115.7.0 on my MacBook Pro laptop (11,4 - 15 in. 2015, OS 10.13.6), Thunderbird suddenly stopped sending messages out of my primary e-mail account (Spectrum Road Runner). Upon clicking Send, the progress bar displays momentarily, then disappears and the following "Send Message Error" appears: "Sending of the message failed. An error occurred while sending mail. The mail server responded: <r*******@twcny.rr.com> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again." Consultation with Spectrum Road Runner tech support confirmed that the problem is not on Spectrum's end. Thunderbird account settings seem to be in order. Curiously, though, I have three other "profiles" in Thunderbird e-mail (two locally hosted by a small firm and one aol.com) and all three function normally, including sending. Any insights would be most appreciated, as such tech problems are way above my pay grade. Thank you.

My computer of the last few years crashed and will not reboot. I did not manage to copy over my old Thunderbird profile info, so that is now lost.

However, I do have my old pop3 email folders saved in a folder with my other document files.

I'd like to rebuild my Thunderbird email account so I can access all the emails saved in my email folders but am not sure how to go about doing that without my other profile info.

Is this possible? How would I do it?

Huge thanks for any help you can provide.

Greg

I am using a Samsung Chromebook Pro V2, running Debian, and installed Firefox using the Flatpak command "flatpak install flathub org.mozilla.firefox". The Firefox icon appears in the Linux apps group and I have opened Firefox using that icon.

How do I get links in my Linux apps to open Firefox and take me to the URL?

Thank you and Happy New Year, Abe

Can I upgrade my Thunderbird 115.3.1 from 32 bit to 64 bit?

My Thunderbird has recently automatically updated to V115.3.1 but remains 32 bit. When I go to the Thunderbird download page there doesn't appear to be a choice of version.

Seriously, this is 2024 not 2004. Fuck your message board help system that offers no help to a problem of lost data. No way to get live help. Then, logging in to ask for help forces you through all these pages that route you away from where you're trying to get help.

Nothing about this process is use intuitive and it's certainly not helpful.

I regret coming back to Firefox. Fuck you for losing my data you pos devs.

I came across this message from March 2022 -

"I read at AskLeo that I could use Thunderbird with Gmail as a way to backup my Gmail emails to my computer. I then want to backup the Thunderbird folder using a backup program to save the emails to an external drive.

On Windows 10 Home, where do I find the emails that Thunderbird is downloading from Gmail? I recently installed Thunderbird 102.1.0 (64-bit) using IMAP and OAuth2 authentication. "

which describes my problem well.

The answer relates to Windows 10, but I am using Linux Mint. I think I installed Thunderbird flatpack version but I cannot find the profile to backup and although I think all my emails (around 25,000) were downloaded from gmail, I cannot find them and so cannot take a backup.