All Products Support Forum

as subject, firefox is useless on my new Android 10 tablet now as it displays blank page for most sites, am using the lastest android version.

Posting this from my desktop computer.

Just like many people here and in the Play Store reviews, the Firefox app stopped working for me since about a week. When I type something in the search bar or when I open a link from an external app, the page does not load and stays blank. Sending links from another device also does not work.

Does anyone know if developpers are aware of the issue ? I could not find an entry on bugzilla.

About firefox screenshot below. My phone is running on Android 12.

Copy of a reply I posted in someone's question about the same issue:

Same problem for me.

I first had this issue with 114.

After updating to 114.1.1, the issue was fixed for a few hours but came back.

Updating 114.2.0 didn't change anything...

Hello. My Firefox for Android shows only blank pages on my Samsung A53 5G. Last month I had the same issue but an update was available immediately and it fixed the issue. Does anyone have the same issue? Thank you.

Hi,

I'm not really sure when this problem started, but since yesterday (05/07) I noticed that I am unable to open any website, even the google.com main site is not opening using Firefox for Android.

I use it as my default browser, so I really would like to be able to use it again as before.

I haven't tried to remove and reinstall it, but I will do it, just to be sure.

Thanks and regards, Hugo

It happen since yesterday. When I open any tabs I choose in the app, it doesn't load, and only shows a blank grey page. I can't even refresh these pages. In fact, on every tab I go to, the results will be the same. Is this a bug? If so, please solve it.

Since the latest update 114.2 I cannot get Firefox to work properly on my Samsung phone. I have Version 8 of android operating system on the phone. When I attempt to search I just get a blank screen. In the web address box it just has an icon with a line through it and the web address. Refuses to display website. Doesn’t let me change from private browsing to regular browsing. Nothing I do seems to have any effect. Yes, I know I have an older phone but it was fine until this update.

I saw a similar problem and the user said thus 114.2 fixed the problem. Well, it broke mine. Please advise how to correct this problem. Thanks.

I am not on my phone. So the operating system info gathered is not from the system I use on my phone.

Websites are not loading, search is not working. The app is not working at all. Tried closing and reopening FF, cleared cache, rebooting phone and few other settings but nothing helped. Tried googling around the problem and most of the users are also facing same issue. It might be fixed by reinstalling the app but I CANNOT do that because my site data is important and I don't see any way to backup site data to my PC. Please help with the issue without losing FF app data.

I given feedback on firefox in google appstore and developer told me to further explanation what is happening. Firefox sometimes, becomes unresponsive for specific sites ... It starts loading them, but it get stuck in 1/4 of loading bar. It happens early morning most of the times which is unusual, right after I wake up. Site that it happens the most is 9gag.com. However, sometimes it happens to google search itself. What is funny when I use google search to access 9gag it fixes the problem, at least 33% of time, force stopping Firefox and cleaning cache helps additional 33% of time. Sometimes restart of phone is only thing that fixes the issue. My phone is xiaomy redminote5 with lineage 18.1 which is android 11. I use addons ublock and privacy bagger. If you message me where to find log in android file system I will share it ;) Sorry for wasting you time if it is already known issue. Thanks.

So I had the update to this build: 114.2.0 (Build #2015957435), f986bd245f+ GV: 114.0.2-20230619081400 AS: 114.1

2 days ago and now nothing will load at all I reinstalled and tried to get in about:config but that also won't load. I am on a OnePlus Nord running Android version 11, oxygen OS 11.1.10.10.AC01BA

I'm having trouble with Firefox on my mobile device. It was working fine yesterday but won't access the internet now. It runs but won't connect. All other programs on my device access it as always. Could I have unknowingly disabled it? I've made no changes to any of my settings for months. I don't want to lose the info it has acquired by reinstalling. Can you please help?

Sometimes, Firefox 114.2.0 for Android suddenly stops rendering pages or loading new pages.

• Try to search: instantly stops loading, completely white tab, address bar content changes to search
• Try to enter an address directly: doesn’t load, completely white tab, address bar contents stay the same
• Force quitting and reloading doesn’t change anything
• Clearing cache doesn’t change anything
• Clearing data fixes the problem, at the cost of losing all home-screen customization, extensions, and search engine customization, which aren’t synced with the Firefox account

I can't get any sites to load in my Firefox app since the update to 114.2. I have cleared my cache, forced a stop, and done everything else that's ever worked in the past short of uninstalling and reinstalling. It looks like 114.2 was supposed to fix this issue in older versions, but I'm still having issues.

Hi,

Since update to Firefox for Android v114.1.1 I'm unable to:

1. Open any webpage, either by typing the URL or selecting something from bookmarks/homepage. Even the tabs which were previously loaded are shown as blank screen

1. Sync tabs or Access Firefox account. Because I had lots of tabs opened I tried to sync tabs to my desktop Firefox browser using Firefox account, nothing happens when I click on sync

Refer to screenshot attached for build number and other development and release details.

The historic opened tabs are critical for me so I don't have the option to delete the app and install again. Though I tried to clear cache from Android settings but that didn't help either.

About Firefox -> Crashes tab is showing some crash details that is also attached in the post.

Firefox on my android phone (OnePlus Nord N200) won't load any web pages and there is a red line across the lock icon in the address. This is happening to any web page I try to open. I am not getting any error messages and the browser home screen shows my open tabs. When I click on them (or if I do a new search) all I get is a blank page and the address with the red line across the lock. No problem with Chrome, nor with Firefox on other mobile devices.

I don't know what's going on. All of the sudden, I just get a slash the the little "person" symbol to the far left of the search bar for every single tab and can't is the app at all, no matter what website I try to search. What is going on?