All Products Support Forum

I have used Thunderbird for years. I recently updated to version 115. I prefer the previous version. In 115, I cannot zoom a page simply with ctrl-+ without first going to the view menu. My two Outlook inboxes are sorted at the bottom of my list of favorites and they cannot be moved up with my other inboxes. I had no problems with the previous version. How can I get and reinstall that version?

I wish to install and use the Firefox browser on my old 64bit Windows 7 laptop.

I believe the last v115 will be the last Windows 7 compatible version of Firefox, if this is correct where can I find this or the correct version of Firefox to download and install on my Windows 7 laptop?

The Firefox website only seems to provide v119 now.

Thanks, Graham

I hate the way the new Thunderbird version looks, can't get normal number of emails at once, can't read any of them at the bottom of the page. Please give me my old version back. This was a horrid intrusion with no warning that it wasn't just a normal update

Hi all,

My Thunderbird got updated automatically to version 115.4.61. But after the update, it is not working correctly. I used to have an inbox folder, under which I had all inbox folders from all my accounts. And this was done automatically, by thunderbird, I didn't created it.

But after the update, this inbox folder is empty. The only way to see mails is to go to the inbox folder within each account.

How to restore the normal behaviour?

I have the latest version of Thunderbird and I just cannot get use to the aesthetic of it. It seems busy and cluttered. I would like to downgrade and found a website with older versions but when I start installation it is not in English.

Is there a legit place to download older versions of Thunderbird or even a skin that would make the current version look like an older one?

I'm migrating from Outlook to Thunderbird 115 and the email import went great. However, I'm not allowed to select the tic-box next to "Calendars" so the calendar is empty. Any ideas greatly appreciated. Thanks

During the upgrade to Thunderbird 115, my Gmail inbox disappeared under the unified Inbox folder at the top. I can find my Roadrunner accounts listed under the Inbox folder, but to get to my Gmail inbox, I have to go down the pane to the listed accounts, where all of the Gmail folders appear, including the inbox. I want all of my inboxes to appear under the Inbox folder at the top, just like the Thunderbird version I upgraded from. My Gmail account uses IMAP so that it works with Thunderbird.

When I upgraded from MacOS Ventura to MacOS Sonoma, Thunderbird stopped working. Getting it to work the first time required me to use Apple's 2 Step Verification process to create an app-specific password. After the MacOS upgrade, that process was no longer available. Apple switched to 2 Factor Authentication, which is apparently different and incompatible with 2sv. The other websites and applications on my iMac have already switched to 2fa, and I'm not sure I can have both methods active on the same computer (but I've asked, Apple, anyway).

Is there a recent change in Thunderbird that would allow me to use 2fa instead of 2sv to access Thunderbird?

I have many years worth of emails in Thunderbird that I can no longer access. I can see the directory structure, and some of the email lists, but not the content.

Thanks for the help!

After turning on 2-step verification on my gmail account. I can't connect. I keep getting an imap error. Thunderbird is set to Oauth2. The gmail server is imap. Every suggestion I have found hasn't worked. I even updated to Supernova and that didn't help.

Hi,

it seems to me that there are quite a few questions in the forum about the backgound update process. It has bugged me for a long time that my Firefox would every now and then just refuse to open a new page and force me to restart.

Only now did I learn that this changes when de-selecting the (recommended) "automatically install updates" option. The wording used does not make clear that automatically installing updates sometimes renders Firefox inoperable until a restart. I would love to see at least a "learn more" link there? I chose "automatically" but then was cursing every time Firefox refused to open a new page in the middle of my work. Then I failed to connect this to the choice I had made weeks or months back.

install and migration/Update Firefox to the latest release https://support.mozilla.org/en-US/kb/update-firefox-latest-release suggests that on Windows there is a way to have automatic updates without forcing a restart in the middle of the workflow? I assume this is through some little helper process, which perhaps is not popular on MacOS.

But: would it not be possible to at least point to these options from the message that says that Firefox needs to restart so people know they have a choice? Even better would be to have a "not now" button but I realize there might be technical reasons why we cannot have that.

For weeks now I have been unable to download pdf files that are either on the web or received as an attachment in an email. I get the message "Original file downloaded. Error:Could not contact server". When I look in the downloads in the top right hand side of firefox it shows the name of the document I tried to download and then "failed". When I look in the Windows Explorer download folder it is empty. I had been blaming "Zonealarm NextGen" but I just used Microsoft Edge and had no difficulty downloading both of the files (one from the web and one that was an attachment) that I could not download yesterday using Firefox. I hope there is a simple solution, as I hate to give up using Firefox. Appreciate any help. Thank you.

I am having trouble importing my info/bookmarks/passwords from Safari

I am following instructions and getting to the point where it says click on safari folder then press open - when I press open nothing happens It just takes me back to the library to click on safari folder again and just keeps doing that

Any advice ?

I download a file. It stops and speaks of a security risk. The website is https, but the file is http. Is there a location I can pre-approve all files from the url to override the objection? Thanks.

I recently installed Firefox on my new laptop. During install I recall seeing a pop up for McAfee. I think I clicked that I didn't want it. After using Firefox for a little while, a McAfee pop up appeared about being on a dangerous site. (This is one that I have been on numerous times before and my preferred virus protection has not had an issue with it.) Does Firefox automatically install McAfee even when we don't want it? I searched through my apps and found a McAfee Webmaster app and uninstalled it. I have inadvertently had McAfee added on other computers and have had nothing but problems with it. If Firefox wants to associate itself with McAfee, I am having my doubts about what else is being added to my computer. Should I be concerned?

I migrated all of my 80000+ emails from a previous version of Thunderbird to Supernova. Now there are thousands of emails that the system has marked as Unread, even though they've all been read. Is there some trick to bulk Read all those emails without opening each of the 9000+ folders? Here's a screenshot of just a small portion of the problem, and the number keeps growing....

My website provider is Go Daddy who have changed to Microsoft Exchange for Emails. I am unable to receive or send Emails from my Thunderbird account on my computer which runs windows 10 with a 2019 version of microsoft. I have tried various suggestions but so fae nothing has worked and the information from Go Daddy it useless Please help