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Firefox Not Opening Mail App with Mailto Link

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailt… (read more)

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailto link is clicked. Picture shows "President" highlighted in orange...this means the link was clicked but the browser didnt execute the send email command, so no mail apps opened. Used Chrome on this link and it opened a window with several mail app options.

Asked by weetie99 8 months ago

Last reply by weetie99 8 months ago

  • Solved

google.com not displaying correctly

When I tapped on the firefox widget on my phone this morning, it showed "google.com" in the address bar but the page was blank. I checked this on my wife's phone and my t… (read more)

When I tapped on the firefox widget on my phone this morning, it showed "google.com" in the address bar but the page was blank. I checked this on my wife's phone and my tablet and the exact same thing happens. I tried turning off my two add blockers to see if that would make a difference but it did not. I then uninstalled and reinstalled firefox on my phone from the Google Store and logged back in and it still acted the same way. For fun, I then turned on "Desktop site" in the menu and then my normal google.com page opened up. When I turned off 'desktop site', it went back to a blank screen with the "home" icon, the address bar, number of tabs open box and the 3 dots menu bar showing on top, but nothing else. I then opened my computer and works fine on my desktop. So, not sure what is happening but definitely some problem with "google.com" address on firefox (unless I toggle on "desktop site".) I also cleared my cache (which of course, was completely empty when I deleted and then added on the firefox app at the google store). Seems like might be a problem on your end? Especially since seems to happen on all four android devices that I have. I've also attached screenshots of the two pages I get, the first regular, the second with 'desktop site' toggled on.

Asked by jim.sajdak 4 months ago

Answered by Paul 4 months ago

White screen when accessing Google.com

I get a blank white screen when I access https://www.google.com on Firefox for Android Started about 1 hour ago Switch to a different connection - error still occurs Swi… (read more)

I get a blank white screen when I access https://www.google.com on Firefox for Android Started about 1 hour ago

Switch to a different connection - error still occurs Switch from Firefox to Firefox Focus - error still occurs Clearing cache and cookies - error still occurs

Going to https://one.google.com works Typing in the search bar and viewing the search results works Accessing all other URLs works

Accessing https://www.google.com on Chrome works

How do I resolve the issue?

Asked by DEATHFISH 4 months ago

Last reply by Paul 4 months ago

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Youtube videos don't load

Firefox doesn't play Youtube videos. When opening Youtube website, the loading progress bar stops at around 80% and the video keeps showing the loading circle when pressi… (read more)

Firefox doesn't play Youtube videos. When opening Youtube website, the loading progress bar stops at around 80% and the video keeps showing the loading circle when pressing 'play' button.

Seems like only the tabs that have been opened for a while are affected. When opening the same video in the new tab, the issue is gone.

When the app is force stopped and started again, the issue disappears and then appears again after some time.

Installed add-ons: uBlock Origin Privacy Badger Video Background Play Fix

The issue persists when all add-ons are disabled. Can be reproduced when using a mobile network without a VPN connection.

I haven't tried to reproduce the issue with all the add-ons initially disabled.

I've found similar issues, that are however not limited to Youtube: https://support.mozilla.org/en-US/questions/1411513 https://support.mozilla.org/en-US/questions/1419131 https://support.mozilla.org/en-US/questions/1374967

This issue is focused on Youtube, so that hopefully it will be easier to debug.

Thank you for developing and contributing to Firefox for Android. It's a modern and competitive mobile browser. I appreciate your effort!

Asked by Rocking Cat 9 months ago

Last reply by Paul 9 months ago

  • Archived

tabs always showing black screen

Every tab I open just shows a black screen—new tabs, old tabs, tabs I've hit refresh on... Uninstalling and reinstalling usually fixes it, but I've had to do this multipl… (read more)

Every tab I open just shows a black screen—new tabs, old tabs, tabs I've hit refresh on... Uninstalling and reinstalling usually fixes it, but I've had to do this multiple times and I'm getting tired of having to resign-in to everything and reinstall any add-ons.

Enhanced Tracking Protection is "Standard" and the add-ons page won't load, so I have to go by memory and say I just have UBlock Origin.

Asked by msmwkc 11 months ago

Last reply by Paul 10 months ago

  • Archived

Android app stopped working

No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen … (read more)

No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen doesn't help. It's literally unusable since a week or more back. I might try resetting but I really shouldn't have to, and there is nothing to say this won't happen again.

See attachment, this is what every website looks like for me.

Asked by Simon 11 months ago

Last reply by Paul 10 months ago

Rendering Bug on Adreno 308 GPUs from Version <=115 reappeared in 121

About half a year ago, there was a problem with parts of webpages being blocked out by rectangles in background colour on some Android devices. As I understand it, that w… (read more)

About half a year ago, there was a problem with parts of webpages being blocked out by rectangles in background colour on some Android devices. As I understand it, that was a problem with hardware optimization on Adreno 308 GPUs, as my phone has. The problem was fixed in 116.

Now, in 121 (and possibly earlier), the problem is back on my phone with this GPU.

E. g. on https://tvtropes.org/pmwiki/pmwiki.php/Main/ForgottenTrope, there is a white block in the second paragraph, hiding a part starting with the second half of the second line and two lines more. The text becomes visible line by line when I zoom in.

I found an entry in bugzilla, https://bugzilla.mozilla.org/show_bug.cgi?id=1843749, which seems to pertain to the problem. It was closed with the fix in 116. I guess it needs to be reopened, or a new one referencing this one?

What can I do to set the wheels in motion so the problem will be solved once again?

Asked by Garrett24 4 months ago

Last reply by Garrett24 4 months ago

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Firefox Android slows down after extended browsing session

I noticed that on a regular basis, Firefox Android slows down dramatically after 1 or 2 hours of browsing. The only fix of the problem is to force stop the browser and la… (read more)

I noticed that on a regular basis, Firefox Android slows down dramatically after 1 or 2 hours of browsing. The only fix of the problem is to force stop the browser and launch it again. This happens consistently as well after disabling extentions. Firefox is updated to the latest version, 110.

Asked by TA 1 year ago

Answered by TA 1 year ago

  • Archived

A number of my tabs will not load at all, and when I tap on them enough to try to load other options, the entire app crashes

I have an Iphone 11 Pro with iOS version 16.5.1, and I have been having some problems with the Firefox app. I have a number of tabs on my browser, with some of them being… (read more)

I have an Iphone 11 Pro with iOS version 16.5.1, and I have been having some problems with the Firefox app. I have a number of tabs on my browser, with some of them being very old. I was trying to clear some of them up and I noticed that a good portion of them will not load. Even though I can see their titles in the tab, when I select them, only a blank white page loads up, not even with a URL bar, so I am unable to reload the site. When I try to tap on the tab for longer than a few seconds to bring up additional options, the whole app crashes.

What can be done about this?

Asked by dschlessinger 9 months ago

Last reply by Paul 9 months ago

  • Solved
  • Archived

Only blank pages on firefox for android since yesterday.

Hello. My Firefox for Android shows only blank pages on my Samsung A53 5G. Last month I had the same issue but an update was available immediately and it fixed the issue.… (read more)

Hello. My Firefox for Android shows only blank pages on my Samsung A53 5G. Last month I had the same issue but an update was available immediately and it fixed the issue. Does anyone have the same issue? Thank you.

Asked by johnny 10 months ago

Answered by Paul 10 months ago

  • Solved

Google page... mobile version loading as white page.

There is an issue with mobile version of Google page, page loads as white page even at freshly installed Firefox nightly without any addons etc. When searching via addres… (read more)

There is an issue with mobile version of Google page, page loads as white page even at freshly installed Firefox nightly without any addons etc. When searching via address bar results are presented normally, but then when click on Google button to go into main page it load white page again. In addition I have checked it in my other device and it was the same behaviour, so it seems that something wrong is with Google itself. When use option to view page in desktop/computer mode page loads normally.

Asked by welchia 4 months ago

Answered by Paul 4 months ago

  • Archived

Google Maps

When I google and address and the search results appear I want to click on the map and Mozilla to direct me to the Google Maps app. Instead, Mozilla opens the Playstore g… (read more)

When I google and address and the search results appear I want to click on the map and Mozilla to direct me to the Google Maps app. Instead, Mozilla opens the Playstore google for me to download the app which is stupid. The "stay in browser ask me to open the app is selected". Sometimes if I click on the map or directions nothing happens. It s not opening in browser and it s not opening in app either. I am using Poco X3 Pro, Android 13.

Asked by Laurian 6 months ago

Last reply by Laurian 6 months ago

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encountered performance issue susing Firefox Focus for Android

I have encountered performance issues on my webite Gulfcareerz.online while using Firefox Focus for Android. I've noticed significant delays in page loading and occasiona… (read more)

I have encountered performance issues on my webite Gulfcareerz.online while using Firefox Focus for Android. I've noticed significant delays in page loading and occasional misalignment of elements. Are there any specific steps or configurations that can be implemented to enhance the browsing experience on this website? Your insights would be greatly appreciated. Thank you!

Asked by Babar Azam 1 year ago

Last reply by Paul 8 months ago

  • Archived

A certain website won't stop loading

This forum website sometimes just gets stuck and doesn't want to load, and Firefox won't even throw the timeout error. This issue cannot be consistently replicated. I te… (read more)

This forum website sometimes just gets stuck and doesn't want to load, and Firefox won't even throw the timeout error. This issue cannot be consistently replicated.

I tested this in another browser called Google Chrome, and the issue is not present there.

I have a Redmi Note 11 Pro 5G running Android 13.

Asked by KnockoffFeline 6 months ago

Last reply by KnockoffFeline 5 months ago

  • Solved

JavaScript and Firefox are both screwing up my life and android phone

HOW DO WE RESTORE JAVASCRIPT. I guess 🤣 need to buy a new phone thanks to FIREFOX. None of the crap in this forum or online works. At first my problem was I can't ope… (read more)

HOW DO WE RESTORE JAVASCRIPT. I guess 🤣 need to buy a new phone thanks to FIREFOX. None of the crap in this forum or online works. At first my problem was I can't open links because I need to enable JavaScript. I cannot use the suggested fix i.e. about:config. Doesn't work.

Just a few minutes ago I was able to post a DISAPPEARING query and then somehow I'm not in Firefox and when I try to log in WHICH I DID just minutes before I'm told my password doesn't work or I need to use primary acct which I try and still get told it's WRONG. So now I think I'm here by signing in with Gmail but the problems keep multiplying until I can't remember all the steps I took when something worked and a second later it was bad page or some warning or this that and the other. WHY THE "&?$ isn't there a fix I can complete before I die of old age? HOW DO I ENABLE JAVASCRIPT and why did it quit working?

Asked by KC 5 months ago

Answered by Paul 5 months ago

  • Archived

Opening links in other apps breaks the Firefox App

For some reason, when I open a link on another app, the browser just stays on a blank screen. The loading bar doesn't even appear. I tried to do Open in Firefox, but it d… (read more)

For some reason, when I open a link on another app, the browser just stays on a blank screen. The loading bar doesn't even appear. I tried to do Open in Firefox, but it does the same thing, and it even makes it so any time I try to go to another tab or try to go to a different website immediately after, it gets stuck on the blank screen as well. I had to force close the app and reopen it to fix it. I don't know if it's a firewall issue or incompatibility.

Asked by DNanton98 1 year ago

Last reply by Paul 10 months ago

  • Archived

Browser issues

I am trying to make a purchase on the 5% nutrition website. The browser will not allow me to change flavors from the drop down menu. When I select from the drop down the … (read more)

I am trying to make a purchase on the 5% nutrition website. The browser will not allow me to change flavors from the drop down menu. When I select from the drop down the page reloads to the default. The website works on other browsers. I am running version 116.0.2. Thanks, Jesse

Asked by Jess 9 months ago

Last reply by Medhasree Suram 9 months ago

  • Solved
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When viewing Youtube on Firefox on iPhone, battery charge depletes rapidly

In either standard Firefox, when I watch Youtube videos, roughly 1% of battery charge is used per minute of viewing, i.e. if I watch 20 minutes of a video, my charge has … (read more)

In either standard Firefox, when I watch Youtube videos, roughly 1% of battery charge is used per minute of viewing, i.e. if I watch 20 minutes of a video, my charge has gone down 20%. Is there something I can do to fix this besides getting rid of Firefox?

Asked by vp 1 year ago

Answered by Paul 1 year ago