All Products Support Forum

Unified folders got confused after 115 update. I have several problems with folders from several mailboxes not showing in their respective category. For example, inbox that doesn't show in "inbox" category, Junk folder not in "junk" category, and so on. I think all of them are caused by thunderbird not being able to recognize the kind of each folder in different mailboxes, because of different providers and their settings. I have accounts in major providers such as Google and Yahoo, but also have several independent (i.e. business or work) accounts. One of the most striking example of this trouble is one university account that has all it's folders (sent, junk etc) organized under it's inbox. This was showing ok in the previous versions (junk was "junk" category) but now I get all folders (as subfolders) in the "inbox" category, under the account's name.

I attach screenshot from unified inbox. Note that the inbox from one account is missing and in another account all folders are under inbox.

Like many others, I'm seriously considering going back to v112 because I find SO many of the changes in 115 "change for the sake of change," "fixing" things that weren't broken, and breaking functionality that we thought was stable. Not keeping thins like the default font that was selected in the previous version before the upgrade is just plain annoying.

I use Thunderbird to manage many email accounts across different profiles. Not all accounts show up in unified folders, although all accounts are visible in the "All folders" view. Is there any way to "reset" anything to fix this? The Unified folders "Inbox" view in 112 was the best way to see all accounts that had new messages.

Following an automatic update the other day, everything in Thunderbird is oversized. There are in fact some things I can no longer see at all! The program has become very difficult to us to read/write emails. See the image below, a full-screen capture showing the problem . There must be a line to edit in the fonfig file to make the display look normal again. Please help me find that line!! I am visually impaired, and life is difficult enough already! tnx, Paul pgschreier@swissonline.ch

I now have two issues, one is that on my IMAP accounts with my own domain, both the recent sent and recent received emails in a thread are showing up twice. This doesn't happen with previous emails in that thread or with gmail, exchange, outlook.com, live.com, icloud, etc.... Now, I have an issue where the pop ups for calendar notifications keep popping up non stop and either won't go away by hitting "Submit to changes anyway" or if they do go away, they immediately pop back up again. 115 is a big disapointment for me, it's been highly glitchy, many add ons no longer, some that should work, don't work properly, it was hyped a major upgrade and I see very little that distinguishes if from 102 in any meaningful way except some of the icons are more colorful. Is there a way to go back to 102? Either that or I may start using Mac Mail again due to all these bugs.

Hello,

a few days ago I switched to the new version 115 and I find it very nice. In my daily work, I use View > Folders > Unread Folders most often.

If I now open unread mails in a folder, the folder is actually no longer an "unread folder". In the "old" version of Thunderbird, folders were refreshed at irregular intervals and folders were automatically hidden when there were no more new mails to read.

This no longer happens with 115. Here the read folders remain visible all day or until I manually select View > Folders > Unread Folders again.

I would therefore be very pleased if this old function were possible again.

Thank you and best regards from Berlin Florian

Hi,

I'm trying to diagnose a random problem I'm having (SOME emails I delete disappear from the inbox and 5 seconds later they reappear).

I can't predict when this will happen, so I'd like to just send logging data to a file. I followed the instructions at https://wiki.mozilla.org/MailNews:Logging and no log file is created.

I set mailnews.imap.loglevel to "All" (without quote marks).

Still no log file and looking at the Error Console, as I gleaned from another reply on this forum, yields nothing whenever I delete an email (whether successfully or not).

Thanks!

I have 2 problems with the TB Inbox.

1. When a message is marked as read and I go to another folder, the message is gone when I return to the inbox. The missing message is not in trash or any other folder. Edit> Undo Delete Message does not recover the message either.

2. The Inbox header shows 216 messages but the Inbox is empty and contains no messages.

Using Repair Folder does not sole the problems. There are no add-ons in place.

Any suggestions on how to resolve these issues would be appreciated.

Hi Community, i wanted to ask wether it normal that Thunderbird 115 needs 60 seconds to load the interface? When it starts it shows my personalised theme and an empty space for a whole minute. (i measured it)

Directly after installation everything was fine. But now i have set up my acconts and rearranged some buttons. Is there maybe a problem with Exchange synchronisation on startup? Both of my accounts are provided by Exchange servers.

Greetings ffproblems

The latest version of thunderbird 115.3.0 (54-bit) has rearranged my folders, and the junkmail folders for all my email addresses no longer exists. This is very alarming, but what is worse is that the trash folder for some email addresses no longer exists, which means as soon as I delete an email it is permenently gone. And some of my email addresses no longer have a 'sent' folder which means that after I have sent an email, there is no record of the email after it is sent. This is very concerning.

There is folder called 'junk' which should have 100s of emails in it, but it say there are only 17, When I select it, there are no emails there. The 'Drafts' folder only has some of my email addresses.

I would post a screenshot, but it would reveal all my email addresses.

The more I am looking into solving this the more I have discovered that thousands of my emails have disappeared. Especially those I have sent. I am devistated. These are my records.

How can I roll back to when thunderbird was reliable, and is there any way of salvaging this catastophe? And how can I trust thunderbird again, which was at one time most reliable?

I have tried the following advice I sought on bing:

To restore the Junk folder, you can go to Tools > Options > Security > Junk and check the box that says “Move new junk messages to”. Then, select “Other” and choose the Junk folder from the list. This will enable the Junk folder again and move any spam messages there. You can also right-click on any message and mark it as junk or not junk to train the filter. FAILED - IT HAS NOT RESTORED THE JUNK FOLDER

To restore the Sent folder, you can go to Tools > Account Settings > Copies & Folders and check the box that says “Place a copy in”. Then, select “Other” and choose the Sent folder from the list. This will enable the Sent folder again and save a copy of any messages you send there. You can also drag and drop any messages from your local folders to the Sent folder if you want to move them. LIMITED SUCCESS - 2 SENT FOLDERS HAVE BEEN RESTORED. Several have not been able to be restored using this method.

Another annoying change: It has put the 'File, Edit, View, Go, Message, etc' Tool bar under the 'Get Messages, Write, Reply etc" Tool bar. They should be the other way round.

I really hope all this can be solved.

Yesterday I tried the 115 (Supernova) and I was disappointed because of the toolbar on top of the TB window: I think that you should let the user choose where put any toolbar, and I didn't find the way to move in its "classical" place (not at top but below the menu). There is a way to do it? And if not, please consider to give it as soon as possible.

Hi,

I hope you are doing well. I am completely blind. I've been facing a problem with thunderbird. Whenever I try to sign into gmail, it says unable to log in, probably wrong configuration, username and password: This is in spite of the fact that I've used my correct password multiple times, I did a double check by signing in and out on the web multiple times to confirm. My email is muhammed3198@gmail.com I also checked my settings to see if imap was enabled, which it is. Please help and fix this issue as urgently as possible. I even selected configure manually to see if all the configuration settings were correct, and they seem to be, like the ports, the incoming and outcoming settings, etc. Please help. Best regards, Muhammad.

Can I get back to the main layout as it was prior to the Supernova update?

I LIKE the list of correspondents and being able to simply click the dot to mark something as unread etc. etc. etc. Things like this allow me to group and highlight things I need t address.

Truly - the layout in Supernova is terrible and, h0nesty, after many many years as a loooong tie TBird user (like since early-mid 90's) I'm probably going to look around for something else if I'm stuck with this supernova layout.

thanks

I have a mail provider that has a funny folder hierarchy like inbox

   trash
   sent
   ...

Basically, all folders are under "inbox".

• • Before version 115.2.3**, smart folders were handling that properly.

Now, when I add that "inbox" in the "inbox" smart folder search, it appears for a few seconds there, then disappears until I actualize" again the inbox smart folder. Sometimes thunderbird crashes/

my Thunderbird automatically updated on Wednesday: 'Version 115.2.3, first offered to channel users on September 20, 2023'. I have just received my 1st email with an attachment but the buttons that were previously displayed permitting me to save the attachment are no longer there - so I can't download attachments.

This applies to all previous emails received with attachments not just today's one. The attachment is there and downloadable on webmail but not when it reaches my Thunderbird client.

What has happened please, and how do I access attachments?

Thanks - Anthony Rae

I am a POP user using Thunderbird Version 115.2.3. I retrieve the mail headers first, then when I click on a message to see the contents of the actual message Thunderbird skips to the next message. The message I had wanted to read now becomes the previous message. I then have to go back and click on the message to see its contents. Please correct.

Hi, I have Thunderbird 115 on a Linux Manjaro installation with several email accounts. Everything worked just fine until my last working day. I came back today, Manjaro did a general update including Thunderbird (to 115.2.0-3) and now I have an issue with it. The "message list pane" is not showing any messages in neither account. Synchonisation is fine. The number of read/unread messages in the folder pane changes automatically when I do something in the webmail (e.g., Gmail). In addition, I can search for any messages in the general search, including the ones just sent/received. (But if I search for messages, I get the message "msgWindow.domWindow.gMessageDisplay is undefined" in the status bar.) Filter is not working though. I have already checked if I have accidentally selected any filter feature that conceals all messages. It doesn't seem to be the case. I have also checked in the Manjaro forum and it doesn't look anyone has had issues with it, so it doesn't seem to be a global problem.

Could anyone help me in this? Thanks!

My Thunderbird just got updated to v. 115, I'm on Ubuntu 20.04 with KDE/Plasma 5.18. I have two questions, one of which is possibly a bug.

1. The new layout places a lot of buttons in the window title. How do I remove them? I'd like a standard window title like most of the other app (say, Okular) have.

2. My window manager works with focus-follows-mouse, and a window is raised whenever I click on the window borders or title. With Thunderbird 115 that doesn't work anymore: if the Thunderbird window is partly below some other window, and I click on its borders or title, it is *not* raised. How to fix this? Should I report a bug?

Cheers!

Congratulations, between the latest Firefox patch and the gad awful 115 Thunderbird, I can no longer access ANY of my emails, current incoming ones or old saved ones nor my calendar. So, now I will be unable to do my job or attend my various meetings. AND I DIDN'T EVEN GET AN OPTION TO SAY YES OR NO OR BACKUP MY PROFILE. XXXXX [edited for language]

It is annoying when a redesign of Thunderbird (Supernova) says it gives maximum customization options, but in fact moves something - the Thunderbird/Application Menu icon (hamburger button) - whose position apparently can't be customized!

How can I move the Application Menu (three-bar, hamburger menu) from the right hand side to the left hand side in Thunderbird 115.2.2?

The following CSS code (inside userChrome.css, inside a newly created chrome folder in my profile) works for my Firefox program, but apparently does not work for Thunderbird 115.

/* Move the APPLICATION MENU, 3-bar button, to the left & change its color */

#PanelUI-button {
 order:-1 !important; 
 color: yellow
 }

Can anyone please tell me what the CSS code is to move the position of the Thunderbird/Application Menu? Many thanks, Rick