All Products Support Forum

Hello :) For some time now my firefox doesn't allow me to preview PDFs. If I open it, it gets downloaded at the same time which I don't need. I already tried the thing with renaming the handlers.json to handlersOLD.json but it didn't work :( does anyone know how to fix this?

After upgrading to v91.8.0 I experienced a multitude of issues: unwanted folders, duplicate folders, incoming mail going directly to trash, and more.

How can I do a clean install of v91.8.0, getting rid of all existing formatting and data?

Well, the subject should be self-explanatory. But i need help in creating a Firefox account. Keep in mind that I am not eligible for Google Play because I use a PC.

EMAIL VERFICIATION CODE ISN'T SENT\ tried a few attemtps

I formatted my laptop, and now i downoladed mozilla, logging in... and waiting for verficiation code for mozilla sync account for years, please help

Hello, I've only recently started using Firefox and the browser used to update automatically, however, today, I got a pop-up message asking me to update it. It was from "Mozilla Corporation", plus at that time the browser was working extremely slow, which that got me thinking that maybe it wasn't working efficiently due to not being updated. So, I ran the program and installed the update, and later, on visiting this page, I got to know that most of such pop-ups are malwares. I got extremely scared and decided to search the update history of the browser.

It said the following:

"Firefox 100.0 Installed on: (today's date) Status: The update could not be installed (patch apply failed)."

This confused me further as I don't know if what I installed was a malware program or a genuine update.

Could you please help me out ?

I upgraded to a new computer. When I did, I saved the old C drive and transferred it to the new computer. When I installed Thunderbird, it downloaded all of the emails that I've received since I built the new computer but all of the old emails and folders are gone. Can I retrieve them? I' certain I stored them on the old computer. There's probably a folder in the old C drive files. What is the procedure to retrieve the old emails and folders?

Thanks in advance for your help. FWIW, I did make a contribution/

Firefox used to give the option to open a file without saving. Now it saves everything to my downloads folder with no option to just open. (I am aware Firefox used to save the opened files in temp). This causes major clutter in my downloads folder and big disruptions to my work flow. Sometimes I just want to view the file and not save it to my working folder (downloads).

Is there a workaround to save to opened files in temp and the saved files to download?

Does Firefox give 2 different "save to" options? One option for a location to save downloaded files and one option for a location to save opened files?

Really annoying, looked through all the threads, tried the various "fixes" nothing works. It should be possible for the Thunderbird app to be in light mode, while the rest of the system is set to Dark.

I have a subscription Mozilla is running on ma Apple MacBook Air. But my Phone Note 9, was hacked and I believed my passwords and other information was breached.

Mr. Leslie F. Prince [Phone number]

PLEASE help me find a way around this 'so called' improvement of auto downloading any attachment or file to my Downloads folder without any choice from me. I have checked the 'always ask' in General settings - this functionality DOES NOT WORK - IT IS A waste of time. When prompt asks what you want to do, it auto downloads IN THE BACKGROUND even if you say open and do NOT check save option. This is a MAJOR frustration, makes extra work for me to have to remember to go back to Downloads to delete all these files that just pile up, where I separately saved-off the file as usual to my other, separate intended directory. We should have the right to make that decision on whether or not we want to save it to our computers and take up space. PLEASE REVERSE THAT FUNCTIONALITY TO WHAT IS WAS BEFORE. THANK YOU>

Hello All,

I've installed TB to replace my old Opera Mail which is getting too old for support.

I have over 25 000 mails from 2004 onwards.

Export from opera went fine, install into TB went fine and then i've realized that the mails were stored on C and my SSD C drive is too small for that (suggestion for the devs, make an option DURING install to avoid this....)

So I read the tutorials, moved the folder in appdata....then created a new profile which pointed to the folder I've moved to and I mist have done something wrong because I don't see any of the 25 000 old mails.

I created another profile and this time it asked me for my email details (login/pass) which I've entered but I'm back to the same problem.

How can I get out of this ?

I have saved my "original" email folder in which I have an "inbox.sbd" folder that seems to contain my mails and even the folders I've defined when I started setting up TB (before realizing it stored everything on C) so I' just like to use this layout but it won't work.

Should I create a new profile, enter my email infos and then overwrite the inbox.sbd with my old one or is there a sort of "reconstruct" option hidden somewhere ?

Thanks for the help and please take my suggestion to allow for email folder location choice seriously......

Am having a strange issue with adding a GMAIL account.

I had some issues with my account, and removed all email accounts from thunderbird, and moved the profiles to a separate hard drive, in order to keep space on my normally used hard drive.

I go to add my GMAIL account, enter the password, etc, then click on "done" as all the details are pulling through

Then thunderbird opens a new window with gmail confirmation in it, but as soon as I click next/ok there, I get error 500, that's all we know.

I thought at first, it was a gmail error, but I can easily add gmail to outlook, so assume it's a error/old date in thunderbird that's causing the issue.

Any thoughts on the issue?

"500. That’s an error.

There was an error. Please try again later. That’s all we know."

Hi I have some questions on downloading Gmails to Thunderbird:

1. Can I simultaneously download 2 or more Gmails to Thunderbird? If yes, how would be the arrangement of emails will be? Will it be mixed together or separated?

2. Is there a limit as to how many Gmails can I download to Thunderbird?

Thanks!

Maria

Its not really a migration question but can be helpful to those who wish to mange their stuff without the use of other people's computers(the cloud).

I would like to turn all my addons into a text or html file of links or names. Why? The addons are going wonky again a few folders seem to be walmare but not reporting to be malware, its a huge pita to , manually write down each one. Basically, I need to nuke my install and reinstall it all fresh then reinstall all my addons. This is no easy feat when you use 20+ addons. And yes this seems to happen regularly after a couple of years.

Another question, If I sync'd just the addons would it let give me the addons fresh from the file repository without anything extra folders/files or will it just save my current addon folder corrupt files and all?

Also if I just synced addons it won't mess with my bookmarks or settings, will it?