All Products Support Forum

Just updated Firefox to version 112.2 on my iPad which has iOS 15 Did the update via the apple App Store. Relaunched (restarted) Firefox and ALL tabs that were open are Gone! I can’t find the “restore previous session” option anywhere.

Can you tell me where to find it? How do I get the previous session back?!?

I’ve been using Firefox for years. Firefox not starting up after the update with all the previous tabs open is devastating to me. I need to get the previous session restored. Please help

Firefox Sync loaded all of my Bookmarks 4 times so I have this huge list of bookmarks. I want to delete them all and start over. How do I do this without doing it one by one? Also, is there a way to open bookmarks straight from the menu instead of going through several menus to get there.

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Every time I open a video and Firefox the stupid media control opens on my phone and plays the video or music or whatever I clicked on in the background for eternity unless I pause it, but then after a few minutes it just starts playing on its own again. Why is there no option to disable or close the stupid player?

I close Firefox I end the process but yet the stupid sound keeps coming out of my phone even with the screen off all the apps closed.

The only option I have is to hide the media control which then plays the music with absolutely no way for me to stop it. If I click on settings from that window it brings me to a screen where both options are already disabled saying not to use it but it's still opening anyways.

I can only find remedies for Windows or Mac I have not come across any solution for Android. I basically have to restart my phone every time this happens in order to get it to stop.

I stupidly exported my Google browser bookmarks to Firefox when setting up on a new device and lost all my firefox bookmarks from all my other devices as a result. I am utterly horrified and freaking out - it's years of bookmarked articles that I'd even organised into folders! Is there any way to get them back?

When I use Firefox on and android TV box and I want to access to a page it keeps re directing me to google.com It started a few updates ago then it stopped with one version and now it does it again. Version of Firefox is 104.2.0 (build #2015902897) it doesn't have about:config and I can't find any solution on the net. I appreciate the help

For sometime now I have been unable to access my Bell email on Firefox except if I use private browsing and then it allows me to get to my login and by default allows me to enter my login and password. But if I don't use privacy browsing mode, I cannot get to my email. This is on my android Samsung phone btw. Bell tells me it's a browser issue and that I'm to contact Firefox or switch to Chrome or Edge, but I'd rather do it through Firefox. Can anyone assist as to how I can correct this issue?

I want to sync my new laptop to Firefox on my Android mobile. I am asked to:

1. Open Firefox on your mobile device. 2. Go to the menu ( on iOS or on Android) and tap Synchronise and save data 3. Tap Ready to Scan and hold your phone over this code

But this command #3 is simply is not there in the Android FF settings. I see only Synchronise Now/ Device Name / Sign Out, plus Choose What to Synchronise. Nothing else. Any ideas?

My Proton Mail package requires java be active. When I am browsing with Mozilla browser I am frequently re-directed to a page not requiring java. I type about:config bot get no warning and never advance to a page ro make java changes. This about maxeysf my abilities out . Help me please! Geoff in east Tennesee

Hi all,

I've read a bit before, and it seems to be impossible to get the tabs available directly (FF Android), as it used to be : a real pitty in my opinion (I did tried to get used to the new Firefox, but really, I am wasting my time to switch on my many "tabs") I guess that this option won't be available again?

Here is my additional question then : how to switch between tabs in one click, or how to a dedicated close a tab in 1 click? - yes, I know that I can swipe left of right, nice feature, but it doesn t do the job efficiently - I know too the "tab" menu but it means at minimum 2 clicks

I've been using ff almost since the beginning as default browser, but since the tabs had been suppressed , I am less and less on my tablets. Let's hope now you are not planning to perform the same with FF for pc...

PS : as "tabs" are not any more tabs (don't trust me, just search "tabs for paperwork" and compare with the so called "tabs" now in FF), I strongly suggest that you rename your feature to something else)

PS2 : really sorry if my post appears a bit angrier, i mean no offense as I do recognize the amazing work whic had been performed along al those years, but seriously, suppressing basics stuff is the worst idea (it reminds me a bit opera, which used to be outdated, but which I am using again now as they improved a lot, and thanks to the FF no tabs policy)

Greetings everyone,

I've been using Firefox as my PDF ebook reader on my Windows 10 PC because it Firefox wasn't able to make changes to PDF files. However, it seems that Firefox is now capable of editing PDF files and this has me incredibly worried... :'(

How can I make it so that Firefox isn't able to make changes to PDF ebook files I open?

Thank you for any help!

I've been getting daily Yorkshire Post news items for a few months now and can't get rid of them. They're of no interest to me. Can someone help me to stop these notices please. Regards Brian

after fast forwarding/rewinding with the drag and seek or double tap feature, the video begins to stutter. it seems like "micro pauses" I have to pause the video for 10-15 seconds and resume or refresh the page to solve the issue.

Command + F has suddenly stopped working. Other command functions (e.g., command + L) continue to work as expected, including cut/copy/paste. But command + F simply does not work (going to the menu and selecting the manually selecting the magnifying glass also still works, so it’s not something systemic with the search window, i wouldn’t think).

I posted a message on the App Store indicating the situation, and received a reply from the dev asking me to post my “report” here - not sure if this qualifies, though.

This behavior can also be observed in Youtube, for example. After exiting the full screen, the Youtube search bar is no longer visible. It reappears when you rotate the device and sometimes also when you scroll down or zoom in and out. Unfortunately, this does not work on websites that are not scrollable. There the hidden content (mostly the header) is only visible again after rotating the device (reloading has no effect). This seems to be a similiar bug: https://support.mozilla.org/en-US/questions/1303054 or this: https://stackoverflow.com/questions/20636580/firefox-for-android-address-bar-overlaps-content-is-there-a-solution On my Android tablet, first the Android navigation bar overlaps the website and then after a fullscreen and fullscreen exit, the address bar overlaps instead. It would be nice if these "address bar overlaps content" or "navigation bar overlaps content" bugs could be permanently fixed, especially since I have not found a way to work around the bug through javascript.